---
description: Detaillierte Informationen über Freshdesk Omni zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk Omni Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Freshdesk Omni](/software/1052970/Freshdesk-Omni) > [Alternativen zu Freshdesk Omni](https://www.capterra.ch/alternatives/1052970/Freshdesk-Omni)

# Alternativen für Freshdesk Omni

Canonical: https://www.capterra.ch/alternatives/1052970/Freshdesk-Omni

> Entdecke die Top-Alternativen zu Freshdesk Omni. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienstsoftware, die über 60,000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.ch/software/124981/freshdesk)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/124981/1052970/freshdesk/vs/Freshdesk-Omni)
2. **LiveAgent** — 4.7/5 (1781 reviews) — Starte kostenlos mit LiveAgent und biete hervorragenden Kundenservice mit einer Helpdesk-Lösung für Unternehmen jeder Größe.
   - [Profil anzeigen](https://www.capterra.ch/software/102188/liveagent)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/102188/1052970/liveagent/vs/Freshdesk-Omni)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Guide ist eine Wissensdatenbank, die vollständig in die Kundensupportsoftware integriert ist.
   - [Profil anzeigen](https://www.capterra.ch/software/164283/zendesk)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/164283/1052970/zendesk/vs/Freshdesk-Omni)
4. **Tidio** — 4.7/5 (590 reviews) — Tidio ist eine All-in-One-Kundenservice-Plattform, die es Ihnen ermöglicht, zeitnahen Support zu leisten und mit Live-Chat, Automatisierung und KI Umsätze zu generieren.
   - [Profil anzeigen](https://www.capterra.ch/software/144040/tidio-chat)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/144040/1052970/tidio-chat/vs/Freshdesk-Omni)
5. **Intercom** — 4.5/5 (1133 reviews) — Die weltweit erste Kundenmessaging-Plattform für das Unternehmenswachstum
   - [Profil anzeigen](https://www.capterra.ch/software/134347/intercom)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/134347/1052970/intercom/vs/Freshdesk-Omni)
6. **Zoho Desk** — 4.5/5 (2212 reviews) — Mit Zoho Desk kannst du markenübergreifende suchmaschinenoptimierte Wissensartikel für jede deiner Marken in der Cloud erstellen, um die FAQs von Kunden zu beantworten.
   - [Profil anzeigen](https://www.capterra.ch/software/169505/zoho-desk)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/169505/1052970/zoho-desk/vs/Freshdesk-Omni)
7. **Wati** — 4.6/5 (203 reviews) — End-to-End-WhatsApp-API-Lösung für KMUs auf der ganzen Welt. Genießt das Vertrauen der am schnellsten wachsenden Marken in über 100+ Ländern
   - [Profil anzeigen](https://www.capterra.ch/software/204314/wati)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/204314/1052970/wati/vs/Freshdesk-Omni)
8. **Yonyx** — 4.7/5 (258 reviews) — Entscheidungsbaumgesteuerte interaktive Anleitungen, die sich in die meisten KB- und CRM-Systeme integrieren lassen. Verfolge Geschäftsprozesse auf interaktive Weise.
   - [Profil anzeigen](https://www.capterra.ch/software/130406/agi-self-service)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/130406/1052970/agi-self-service/vs/Freshdesk-Omni)
9. **Hiver** — 4.7/5 (147 reviews) — Hiver hilft dir bei der Verwaltung von Kundenbetreuung und Vertrieb direkt von Gmail aus. So können Teams mühelos über gemeinsam genutzte Posteingänge zusammenarbeiten.
   - [Profil anzeigen](https://www.capterra.ch/software/142975/hiver)
   - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/142975/1052970/hiver/vs/Freshdesk-Omni)
10. **Supportbench** — 4.9/5 (116 reviews) — Das beste Preis-Leistungs-Verhältnis auf dem Markt durch die Kombination aller Tools in einer einzigen intuitiven Plattform.
    - [Profil anzeigen](https://www.capterra.ch/software/155934/supportbench)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/155934/1052970/supportbench/vs/Freshdesk-Omni)
11. **Gladly** — 4.8/5 (139 reviews) — Gladly ist eine radikal persönliche Kundenservice-Plattform, die Menschen in den Mittelpunkt eines einzigen lebenslangen Kundengesprächs stellt.
    - [Profil anzeigen](https://www.capterra.ch/software/156723/gladly)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/156723/1052970/gladly/vs/Freshdesk-Omni)
12. **Kapture CX** — 4.2/5 (40 reviews) — Zu den Funktionen von Kapture CRM gehören Vertriebsautomatisierung, Kundenservice, Vertriebs-CRM, mobile CRM, Ticketmanagement, Service-CRM und Marketing.
    - [Profil anzeigen](https://www.capterra.ch/software/144560/Kapture)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/144560/1052970/Kapture/vs/Freshdesk-Omni)
13. **TeamSupport** — 4.5/5 (848 reviews) — Für Business-to-Business-Kundenbetreuung entwickelte Helpdesk-Software. Reduziere die Kosten und verbessere gleichzeitig die Kundenzufriedenheit.
    - [Profil anzeigen](https://www.capterra.ch/software/87908/teamsupport)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/87908/1052970/teamsupport/vs/Freshdesk-Omni)
14. **Kustomer** — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
    - [Profil anzeigen](https://www.capterra.ch/software/158128/kustomer)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/158128/1052970/kustomer/vs/Freshdesk-Omni)
15. **Help Scout** — 4.6/5 (226 reviews) — Help Scout ist ein webbasierter Helpdesk für eine großartige Kundenerfahrung.
    - [Profil anzeigen](https://www.capterra.ch/software/136909/help-scout)
    - [Vergleich mit Freshdesk Omni](https://www.capterra.ch/compare/136909/1052970/help-scout/vs/Freshdesk-Omni)

## Ähnliche Kategorien

- [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software)
- [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software)
- [Conversational Marketing Plattformen](https://www.capterra.ch/directory/31562/conversational-marketing-platform/software)
- [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software)
- [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/alternatives/1052970/Freshdesk-Omni)
- [Produktprofil anzeigen](https://www.capterra.ch/software/1052970/Freshdesk-Omni)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/1052970/Freshdesk-Omni> |
| de-AT | <https://www.capterra.at/alternatives/1052970/Freshdesk-Omni> |
| de-CH | <https://www.capterra.ch/alternatives/1052970/Freshdesk-Omni> |
| en | <https://www.capterra.com/p/10012197/Freshworks-Customer-Service-Suite/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1052970/Freshdesk-Omni> |
| en-AU | <https://www.capterra.com.au/alternatives/1052970/Freshdesk-Omni> |
| en-CA | <https://www.capterra.ca/alternatives/1052970/Freshdesk-Omni> |
| en-GB | <https://www.capterra.co.uk/alternatives/1052970/Freshdesk-Omni> |
| en-IE | <https://www.capterra.ie/alternatives/1052970/Freshdesk-Omni> |
| en-IL | <https://www.capterra.co.il/alternatives/1052970/Freshdesk-Omni> |
| en-IN | <https://www.capterra.in/alternatives/1052970/Freshdesk-Omni> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1052970/Freshdesk-Omni> |
| en-SG | <https://www.capterra.com.sg/alternatives/1052970/Freshdesk-Omni> |
| en-ZA | <https://www.capterra.co.za/alternatives/1052970/Freshdesk-Omni> |
| es | <https://www.capterra.es/alternatives/1052970/Freshdesk-Omni> |
| es-AR | <https://www.capterra.com.ar/alternatives/1052970/Freshdesk-Omni> |
| es-CL | <https://www.capterra.cl/alternatives/1052970/Freshdesk-Omni> |
| es-CO | <https://www.capterra.co/alternatives/1052970/Freshdesk-Omni> |
| es-CR | <https://www.capterra.co.cr/alternatives/1052970/Freshdesk-Omni> |
| es-DO | <https://www.capterra.do/alternatives/1052970/Freshdesk-Omni> |
| es-EC | <https://www.capterra.ec/alternatives/1052970/Freshdesk-Omni> |
| es-MX | <https://www.capterra.mx/alternatives/1052970/Freshdesk-Omni> |
| es-PA | <https://www.capterra.com.pa/alternatives/1052970/Freshdesk-Omni> |
| es-PE | <https://www.capterra.pe/alternatives/1052970/Freshdesk-Omni> |
| fr | <https://www.capterra.fr/alternatives/1052970/Freshdesk-Omni> |
| fr-BE | <https://fr.capterra.be/alternatives/1052970/Freshdesk-Omni> |
| fr-CA | <https://fr.capterra.ca/alternatives/1052970/Freshdesk-Omni> |
| fr-LU | <https://www.capterra.lu/alternatives/1052970/Freshdesk-Omni> |
| it | <https://www.capterra.it/alternatives/1052970/Freshdesk-Omni> |
| nl | <https://www.capterra.nl/alternatives/1052970/Freshdesk-Omni> |
| nl-BE | <https://www.capterra.be/alternatives/1052970/Freshdesk-Omni> |
| pt | <https://www.capterra.com.br/alternatives/1052970/Freshdesk-Omni> |
| pt-PT | <https://www.capterra.pt/alternatives/1052970/Freshdesk-Omni> |

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