---
description: Detaillierte Informationen über Salesforce Service Cloud zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Alternativen zu Salesforce Service Cloud](https://www.capterra.ch/alternatives/136189/salesforce)

# Alternativen für Salesforce Service Cloud

Canonical: https://www.capterra.ch/alternatives/136189/salesforce

> Entdecke die Top-Alternativen zu Salesforce Service Cloud. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienstsoftware, die über 40.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.ch/software/124981/freshdesk)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/124981/136189/freshdesk/vs/salesforce)
2. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Gehen Sie neue Wege im Vertrieb – mit der weltweit führenden CRM-Lösung. Verwalten Sie jede Phase Ihrer Kundenbeziehun.
   - [Profil anzeigen](https://www.capterra.ch/software/61368/salesforce)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/61368/136189/salesforce/vs/salesforce)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
   - [Profil anzeigen](https://www.capterra.ch/software/164283/zendesk)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/136189/164283/salesforce/vs/zendesk)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent.
   - [Profil anzeigen](https://www.capterra.ch/software/102188/liveagent)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/102188/136189/liveagent/vs/salesforce)
5. **LiveChat** — 4.6/5 (1727 reviews) — Premium Live-Chat- und Help-Desk-Software für Unternehmen. Probiere LiveChat kostenlos, mache aus deinem Support-Team wahre Kundenservice-Rockstars\!
   - [Profil anzeigen](https://www.capterra.ch/software/62194/livechat)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/62194/136189/livechat/vs/salesforce)
6. **Dynamics 365** — 4.4/5 (5860 reviews) — Integrierte Business-Management-Lösung, die Finanz-, Kundenbeziehungs- und Lieferkettenprozesse automatisiert.
   - [Profil anzeigen](https://www.capterra.ch/software/157279/dynamics-365)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/136189/157279/salesforce/vs/dynamics-365)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio ist eine All-in-One-Kundenservice-Plattform, die es Ihnen ermöglicht, zeitnahen Support zu leisten und mit Live-Chat, Automatisierung und KI Umsätze zu generieren.
   - [Profil anzeigen](https://www.capterra.ch/software/144040/tidio-chat)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/136189/144040/salesforce/vs/tidio-chat)
8. **Zoho Desk** — 4.5/5 (2216 reviews) — Setze den Kundendienst in den Mittelpunkt deines Unternehmens. Mache Agenten produktiver, Manager wirkungsstärker und gib Kunden mehr Entscheidungsbefugnis.
   - [Profil anzeigen](https://www.capterra.ch/software/169505/zoho-desk)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/136189/169505/salesforce/vs/zoho-desk)
9. **Bitrix24** — 4.2/5 (1005 reviews) — High-End-Lösung für Vertrieb, Zusammenarbeit, Kommunikation, soziales Networking sowie Workflowmanagement.
   - [Profil anzeigen](https://www.capterra.ch/software/113540/bitrix24)
   - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/113540/136189/bitrix24/vs/salesforce)
10. **Odoo** — 4.2/5 (1333 reviews) — Open-Source-Set mit integrierten Geschäftsanwendungen für CRM, POS, Website, eCommerce, Vertrieb, Buchhaltung, Lager, HR, Projekt und Marketing.
    - [Profil anzeigen](https://www.capterra.ch/software/135618/odoo)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/135618/136189/odoo/vs/salesforce)
11. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
    - [Profil anzeigen](https://www.capterra.ch/software/138769/jira-service-management)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/136189/138769/salesforce/vs/jira-service-management)
12. **Yonyx** — 4.7/5 (259 reviews) — Entscheidungsbaumgesteuerte interaktive Anleitungen, die sich in die meisten CRM-Systeme integrieren lassen. Verfolge Geschäftsprozesse auf interaktive Weise.
    - [Profil anzeigen](https://www.capterra.ch/software/130406/agi-self-service)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/130406/136189/agi-self-service/vs/salesforce)
13. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet.
    - [Profil anzeigen](https://www.capterra.ch/software/134775/incontact-call-center-software)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/134775/136189/incontact-call-center-software/vs/salesforce)
14. **Front** — 4.5/5 (290 reviews) — Front ist eine Kundenkommunikationsplattform, mit der Teams über ihren Posteingang mit mehr Transparenz und Effizienz zusammenarbeiten können.
    - [Profil anzeigen](https://www.capterra.ch/software/132901/front)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/132901/136189/front/vs/salesforce)
15. **SAP Customer Experience** — 4.3/5 (246 reviews) — Kapitalisiere basierend auf dem Kundenverständnis, verbessere die Front-Line-Effizienz und Effektivität, optimiere kritische Geschäftsprozesse.
    - [Profil anzeigen](https://www.capterra.ch/software/77372/sap-crm)
    - [Vergleich mit Salesforce Service Cloud](https://www.capterra.ch/compare/77372/136189/sap-crm/vs/salesforce)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)
- [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software)
- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)
- [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software)
- [Auftragsmanagement Software](https://www.capterra.ch/directory/30785/work-order/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/alternatives/136189/salesforce)
- [Produktprofil anzeigen](https://www.capterra.ch/software/136189/salesforce)

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| Sprache | URL |
| de | <https://www.capterra.com.de/alternatives/136189/salesforce> |
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| de-CH | <https://www.capterra.ch/alternatives/136189/salesforce> |
| en | <https://www.capterra.com/p/136189/Salesforce/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/136189/salesforce> |
| en-AU | <https://www.capterra.com.au/alternatives/136189/salesforce> |
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| pl | <https://www.capterra.pl/alternatives/136189/salesforce> |
| pt | <https://www.capterra.com.br/alternatives/136189/salesforce> |
| pt-PT | <https://www.capterra.pt/alternatives/136189/salesforce> |
| sv | <https://www.capterra.se/alternatives/136189/salesforce> |
| tr | <https://www.capterra.web.tr/alternatives/136189/salesforce> |

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