---
description: Detaillierte Informationen über Enterprise Service Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk) > [Alternativen zu Enterprise Service Desk](https://www.capterra.ch/alternatives/152682/enterprise-service-desk)

# Alternativen für Enterprise Service Desk

Canonical: https://www.capterra.ch/alternatives/152682/enterprise-service-desk

> Entdecke die Top-Alternativen zu Enterprise Service Desk. Vergleiche Funktionen, Bewertungen und Rezensionen, um die beste Software für deine Anforderungen zu finden.

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## Top-Alternativen

1. **Freshservice** — 4.5/5 (685 reviews) — Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung
   - [Profil anzeigen](https://www.capterra.ch/software/132997/freshservice)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/132997/152682/freshservice/vs/enterprise-service-desk)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk ist eine nutzerfreundliche Kundendienstsoftware, die über 40.000 Unternehmen dabei unterstützt, herausragende Kundenerlebnisse zu schaffen.
   - [Profil anzeigen](https://www.capterra.ch/software/124981/freshdesk)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/124981/152682/freshdesk/vs/enterprise-service-desk)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen.
   - [Profil anzeigen](https://www.capterra.ch/software/138769/jira-service-management)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/138769/152682/jira-service-management/vs/enterprise-service-desk)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — Erhalte eine zweckmäßige Supportlösung, die in Rekordzeit mit Low-Code-Anpassungen und ITSM-Best-Practice-Funktionen implementiert wird.
   - [Profil anzeigen](https://www.capterra.ch/software/133392/service-desk)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/133392/152682/service-desk/vs/enterprise-service-desk)
5. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Eine Help-Desk-Ticketing-Software, die dir hilft, Unordnung zu vermeiden und deine Kunden-Support-Anfragen leicht von mehreren Kanälen aus zu verwalten.
   - [Profil anzeigen](https://www.capterra.ch/software/83211/happyfox)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/83211/152682/happyfox/vs/enterprise-service-desk)
6. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
   - [Profil anzeigen](https://www.capterra.ch/software/164283/zendesk)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/152682/164283/enterprise-service-desk/vs/zendesk)
7. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Service Cloud 360 ist eine führende Kundenservice-Plattform, die es Unternehmen ermöglicht, eine nahtlose Interaktion über die gesamte Kundenbeziehung hinweg zu fördern.
   - [Profil anzeigen](https://www.capterra.ch/software/136189/salesforce)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/136189/152682/salesforce/vs/enterprise-service-desk)
8. **Issuetrak** — 4.6/5 (205 reviews) — Mit Issuetrak kannst du Tickets und Anfragen von Anfang bis Ende verwalten. Flexibel, anpassbar und einfach zu bedienen. In der Cloud oder vor Ort.
   - [Profil anzeigen](https://www.capterra.ch/software/16499/issuetrak)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/16499/152682/issuetrak/vs/enterprise-service-desk)
9. **TeamSupport** — 4.5/5 (848 reviews) — Für Business-to-Business-Kundenbetreuung entwickelte Helpdesk-Software. Reduziere die Kosten und verbessere gleichzeitig die Kundenzufriedenheit.
   - [Profil anzeigen](https://www.capterra.ch/software/87908/teamsupport)
   - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/87908/152682/teamsupport/vs/enterprise-service-desk)
10. **Cherwell Service Management** — 4.3/5 (166 reviews) — Es handelt sich hier um einen innovativen IT-Service-Management- und Asset-Management-Plattform-Anbieter, der die IT-Welt zu einem besseren Ort machen möchte.
    - [Profil anzeigen](https://www.capterra.ch/software/121158/cherwell-software)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/121158/152682/cherwell-software/vs/enterprise-service-desk)
11. **Vivantio** — 4.3/5 (178 reviews) — SaaS-Plattform, die Enterprise-Service-Management durch automatisiertes Routing, Warnungen, Interaktionsverfolgung und vieles mehr bietet.
    - [Profil anzeigen](https://www.capterra.ch/software/132880/vivantio)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/132880/152682/vivantio/vs/enterprise-service-desk)
12. **EcholoN** — 4.7/5 (35 reviews) — EcholoN, die Service Management Software Suite, stellt eine umfassende ösung für Service, Support und Kundenbetreuung dar.
    - [Profil anzeigen](https://www.capterra.ch/software/189744/echolon)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/152682/189744/enterprise-service-desk/vs/echolon)
13. **SysAid** — 4.5/5 (511 reviews) — SysAid: Next-Gen-KI-ITSM-Tool zur Steigerung der Produktivität durch intuitives, dialogorientiertes Service-Management
    - [Profil anzeigen](https://www.capterra.ch/software/107225/sysaid)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/107225/152682/sysaid/vs/enterprise-service-desk)
14. **Kaseya VSA** — 4.0/5 (206 reviews) — Bietet in Echtzeit automatisierte Disk-Backups, Disk-Imaging, Datei-Level-Backups und Bare-Metal-Wiederherstellung für Windows Server und Arbeitsstationen.
    - [Profil anzeigen](https://www.capterra.ch/software/100303/kaseya-vsa)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/100303/152682/kaseya-vsa/vs/enterprise-service-desk)
15. **Agiloft** — 4.8/5 (38 reviews) — Gewinner des „Editor's Choice Award“. Automatisiere die Vertragserstellung, Genehmigungen, Berichte mit Lieferantenunternehmen und der Kundschaft. Von mehr als 3 Millionen Nutzern verwendet.
    - [Profil anzeigen](https://www.capterra.ch/software/101273/agiloft)
    - [Vergleich mit Enterprise Service Desk](https://www.capterra.ch/compare/101273/152682/agiloft/vs/enterprise-service-desk)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software)
- [IT Ticketsysteme](https://www.capterra.ch/directory/32623/it-ticketing-systems-software/software)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/alternatives/152682/enterprise-service-desk)
- [Produktprofil anzeigen](https://www.capterra.ch/software/152682/enterprise-service-desk)

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| de-AT | <https://www.capterra.at/alternatives/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/alternatives/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/152682/enterprise-service-desk> |
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| en-NZ | <https://www.capterra.co.nz/alternatives/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/alternatives/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/alternatives/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/alternatives/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/alternatives/152682/enterprise-service-desk> |

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