Kundenservice Software

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Zendesk

Zendesk

von Zendesk

(718 Bewertungen)

Zendesk baut Software für bessere Kundenbeziehungen. Es befähigt Organisationen, Kundenbindung zu verbessern und ihre Kunden besser zu verstehen. Zendesk Produkte für die Kundenbetreuung, Help-Center und Live-Chats sind einfach zu nutzen und umzusetzen und helfen Unternehmen, zu innovieren und zu skalieren. Mehr als 80.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney verwenden Zendesk, um ihre Unterstützungskosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen. Erfahre mehr über Zendesk

TeamSupport

TeamSupport

von TeamSupport

(530 Bewertungen)

TeamSupport is the only help desk software based on B2B customer support. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, customizable reporting, and more. It's not just a ticketing system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Erfahre mehr über TeamSupport

Freshdesk

Freshdesk

von Freshworks

(280 Bewertungen)

Freshdesk ist eine Helpdesk-Lösung, die alles bietet, was du für einen außergewöhnlichen Kundenservice benötigst. Verwalte all deine Kundengespräche an einem Ort, egal, aus welcher Quelle sie stammen - E-Mail, Telefon oder soziale Medien - so dass du Support anbieten kannst, der sowohl schnell als auch persönlich ist. Freshdesk ist einfach zu bedienen, so dass du dich auf das wirklich Wichtige konzentrieren kannst - nämlich den Kundensupport. Mit Funktionen wie erstklassigem Kartenverkauf und intelligenten Automatisierungen. Kunden glücklich zu machen war noch nie so leicht. Erfahre mehr über Freshdesk

Zoho Desk

Zoho Desk

von Zoho Desk

(1276 Bewertungen)

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Erfahre mehr über Zoho Desk

Salesforce

Salesforce

von Salesforce Service Cloud

(5283 Bewertungen)

Mit den Helpdesk-Anwendungen von Salesforce musst du nicht in Support-Zentren auf der ganzen Welt investieren. Stattdessen erhältst du eine hochmoderne globale Helpdesk-Software, die rund um die Uhr in der Cloud funktioniert. Mit Salesforce Helpdesk-Lösungen profitierst du von allen Vorteilen, die mit Geschäftsabwicklungen in der Cloud verbunden sind, einschließlich automatischer Updates, neuer Funktionen dreimal jährlich, und ohne Infrastruktur-Probleme. Erfahre mehr über Salesforce

UJET

UJET

von UJET

(3 Bewertungen)

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience.UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Erfahre mehr über UJET

Aspect Unified IP

Aspect Unified IP

von Aspect Software

(26 Bewertungen)

Aspect Unified IP brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you effectively manage and deliver differentiated customer experiences that make your company easier to do business with. Erfahre mehr über Aspect Unified IP

SysAid

SysAid

von SysAid Technologies

(69 Bewertungen)

Mit mehr als 15 Jahren Erfahrung im IT-Bereich, hat SysAid mehr als 100.000 glücklichen Administratoren bedient. Unser einfaches Ticketing-System erleichtert über 82M Ticketings pro Jahr, alleine in den USA werden über 2000 Organisation unterstützt. Wir wurden in mehr als 40 Sprachen übersetzt und in unserer Gemeinschaft wirst Du immer einen SysAid-Freund in deiner Nähe finden. Kontaktiere uns jetzt, um zu sehen, was SysAid für dich tun kann. Erfahre mehr über SysAid

Tracker

Tracker

von PhaseWare

(64 Bewertungen)

PhaseWare Tracker bietet eine umfassende Helpdesk-Lösung, die entworfen wurde, um gemeinsame Workflow-Prozesse zu rationalisieren, während zusätzliche Sichtbarkeit durch das Self-Service-Portal bereitstellt wird. Durch die Fokussierung auf die Kern-Ticketing-Funktion, bietet Tracker eine hochwirksame Helpdesk-Lösung ohne die Komplexität und den Aufwand des Asset-Managements. Das Ergebnis ist eine flinke, kostengünstige Lösung für Helpdesk-Vorgänge. Erfahre mehr über Tracker

Help Scout

Help Scout

von Brightwurks

(93 Bewertungen)

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Erfahre mehr über Help Scout

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

von ManageEngine

(4 Bewertungen)

Ein CRM mit speziellem Fokus auf Kunden-Interaktion- (Service-) Management. Es hilft dir, Kundenprobleme schnell zu verfolgen und zu lösen, wodurch eine bessere Kundenbetreuung gewährleistet und die Kundenzufriedenheit auf die nächste Ebene gehoben wird. Im Gegensatz zu anderen CRM-Tools auf dem Markt mit Schwerpunkt auf Sales-Force-Automatisierung bietet SupportCenter Plus ein integriertes Kundeninteraktions-Management (Customer SupportDesk), Customer Experience Management, Kontoführung und Kontakt-Management, SLA-Management, Customer Self-Service und vieles mehr Erfahre mehr über ManageEngine SupportCenter Plus

CustomerWise

CustomerWise

von TechExcel

(2 Bewertungen)

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Erfahre mehr über CustomerWise

Cayzu

Cayzu

von Cayzu

(30 Bewertungen)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Erfahre mehr über Cayzu

MSP Anywhere

MSP Anywhere

von SolarWinds MSP

(2 Bewertungen)

MSP Anywhere ist eine Web-basierte ferngesteuerte Software für IT-Service-Unternehmen, die Kundenprobleme aus der Ferne schnell lösen müssen. Es bietet einen 2-Wege-Live-Chat, eine Verbindungszeit von durchschnittlich 5 Sekunden, reaktionsfähige Remote-Sitzungen und großartige Remote-Support-Tools, wie Windows-Event-Anzeige und Kommandozeile. MSP Anywhere ist 100% Cloud-basiert und ist einfach auszuprobieren, zu kaufen und zu verwenden. Erfahre mehr über MSP Anywhere

Dixa

Dixa

von Dixa

(5 Bewertungen)

Dixa is a cloud-based, multichannel customer service platform built for simplicity and ease of use. Deliver personal service in real-time across voice, email & chat in an all-in-one interface designed for customer facing teams and companies. Get real-time performance on wall displays with our TV module, queue calls, set up advanced routing and much more. Go take the tour on our website, try for yourself or schedule a demo. Erfahre mehr über Dixa

Avochato

Avochato

von Avochato

(13 Bewertungen)

Avochato is the all-in-one text messaging solution for marketers. Avochato makes it easy to send bulk messages to your contacts and turn those broadcasts into one-on-one conversations. Drive online and in-store traffic, make update announcements, and even gather more online reviews for your business. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling prospects to text you from a Google Ad. Erfahre mehr über Avochato

Lithium Communities

Lithium Communities

von Lithium Technologies

(4 Bewertungen)

Lithium Communities ist eine Online-Community-Plattform, dank welcher du deine Website in einen sozialen Ort umwandeln kannst. Du kannst eine lebendige Community-Erfahrung nutzen, um tiefere Beziehungen zu deinen Kunden aufzubauen, was zu höheren Umsätzen, niedrigeren Servicekosten und beschleunigter Innovation führt. Lithium-Communities können ebenfalls dabei helfen, Loyalität und Kundenbindung zu erhöhen, indem sie einen Ort bieten, an dem Kunden miteinander in Kontakt treten und Marken-Befürworter werden können. Erfahre mehr über Lithium Communities

LiveAgent

LiveAgent

von QualityUnit

(283 Bewertungen)

LiveAgent ist die am meisten bewertete und führende Help-Desk-Software für KMUs. Unternehmen wie BMW, Yamaha, Huawei, Orange oder Forbesfone verwenden LiveAgent, um 150M Endnutzern ein wahres Wow-Erlebnis zu liefern. Schließe dich ihnen an, um einen Wettbewerbsvorteil zu erhalten. Beginne mit einer 14-Tage-Testversion, keine Kreditkarte nötig, keine Verträge. LiveAgent ist eine funktionsreiche Multi-Channel-Help-Desk-Software mit 170 + Help-Desk-Funktionen wie Live-Chat, Telefon-Support, Social-Media-Integration, Support-Portal und API. Erfahre mehr über LiveAgent

Genesys PureCloud

Genesys PureCloud

von Genesys

(18 Bewertungen)

PureCloud ist die nächste Generation, eine Komplett-Lösung für Cloud-Contact-Center, dank der du Omni-Channel-Interaktionen verwalten und verstehen und eine nahtlose Kundenerfahrung bieten kannst. Stelle deinen Mitarbeitern ein einziges Tool zur Verfügung, das sich um alle Kommunikationsvorgänge, Chat, E-Mail, soziale Medien und vieles mehr kümmert. Leicht zu bedienen dank der intuitiven Benutzeroberfläche. Schnelle Innovation sorgt dafür, dass du die Erwartungen der Kunden von heute und morgen übertreffen wirst. PureCloud ist einfach leistungsstark und extrem einfach. Erfahre mehr über Genesys PureCloud

inSided

inSided

von inSided

(3 Bewertungen)

The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion. Erfahre mehr über inSided

Front

Front

von Front

(40 Bewertungen)

Front ist der erste gemeinsam nutzbare Posteingang, dank dem Teams mit mehr Transparenz und Verantwortung zusammenarbeiten können, um Hunderte von E-Mails allgemeiner Adressen zu verwalten, wie support @ und sales @. Mit Front kannst du E-Mails an Mitarbeiter zuordnen, intern teilen und diskutieren, ohne chaotisches E-Mail-Weiterleiten oder "Allen antworten", bzw. Erinnerungen einstellen, um später zu antworten. Dank EMail-Vorlagen, Sequenzen, Seriendruck und Verknüpfungen automatisierst du deinen Workflow, um Zeit zu sparen. Probiere Front kostenlos aus. Erfahre mehr über Front

Vision Helpdesk

Vision Helpdesk

von Vision Helpdesk

(26 Bewertungen)

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Erfahre mehr über Vision Helpdesk

Helprace

Helprace

von Helprace

(3 Bewertungen)

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Erfahre mehr über Helprace

CustomAnswers

CustomAnswers

von CustomAnswers Software

(11 Bewertungen)

CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Erfahre mehr über CustomAnswers

monday.com

monday.com

von monday (formerly dapulse)

(542 Bewertungen)

monday.com ist ein Projektmanagement-Tool, das Dein Team wirklich gern benutzen wird. Es macht Spaß und macht es leicht, zusammenzuarbeiten, sich auf das zu konzentrieren, was wichtig ist, und mehr Arbeit zu erledigen. Es ist das erste visuelle Werkzeug seiner Art und zeigt Dir auf einen Blick genau, wie die Dinge stehen. Endlich wird man langen E-Mail-Verlauf los, Sitzungen können verkürzt werden, und Du kannst genussvoll auf grün schalten, wenn Du fertig bist. Erfahre mehr über monday.com

bpm'online service

bpm'online service

von bpm'online

(66 Bewertungen)

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Erfahre mehr über bpm'online service

Five9

Five9

von Five9

(214 Bewertungen)

Five9 Customer Service Software empowers agents to provide a great multichannel service experience. Intelligent Routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9. Erfahre mehr über Five9

Whatfix

Whatfix

von Whatfix

(38 Bewertungen)

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Erfahre mehr über Whatfix

CloudCherry

CloudCherry

von CloudCherry Analytics

(6 Bewertungen)

CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Erfahre mehr über CloudCherry

Agiloft

Agiloft

von Agiloft

(23 Bewertungen)

Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Erfahre mehr über Agiloft

FluentStream

FluentStream

von FluentStream Technologies

(20 Bewertungen)

With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Erfahre mehr über FluentStream

InTheChat

InTheChat

von InTheChat

(1 Bewertung)

Online digital engagement command center for large companies wanting to connect with consumers via live chat, SMS texting, social media, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS texting. *Now with chatbots* Erfahre mehr über InTheChat

Shelf

Shelf

von Shelf

(35 Bewertungen)

Shelf is an award winning knowledgebase that helps companies save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Unlike other knowledgebase platforms, Shelf enables any type of content to be stored and organized, including; documents, youtube videos, web links and more. Shelf can be setup in minutes. Contact us for a demo and free trial. Erfahre mehr über Shelf

Supportbench

Supportbench

von Supportbench Services

(3 Bewertungen)

Supportbench is a powerful, flexible, yet beautiful customer service software for those customer support organizations looking for a product that melds into their business model. With functionality for response and resolution SLA handling, escalation / de-escalation work-flows, task management, calendaring, knowledge base, customer portal, forums, mobile apps, and a REST API; Supportbench can take on the most demanding of requirements while keeping things simple for your agents and customers. Erfahre mehr über Supportbench

ShareNet Customer Service

ShareNet Customer Service

von Novo Solutions

(1 Bewertung)

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Erfahre mehr über ShareNet Customer Service

Enterprise Service Management

Enterprise Service Management

von Koho Software

(8 Bewertungen)

Our on-premise and cloud-based, IT Service Desk and IT Asset Management solution allows our clients to tie users, tickets and assets together. The user interface delivers an unmatched experience that enables code-free customization, allowing customers to fully deploy the IT Service Management (ITSM) solution. Erfahre mehr über Enterprise Service Management

Intelligent Troubleshooting

Intelligent Troubleshooting

von Dezide

(3 Bewertungen)

Dezide bietet Software zur Optimierung technischer Prozesse zur Fehlerbehebung für die Hersteller und Betreiber von Anlagen für Bergbau, Öl & Gas, Wind und andere schwere und hochentwickelte Industriebranchen. Wir unterstützen ebenfalls die Telekommunikation, High-Tech-und Kommunikationsindustrie. Dezide wird online von unseren Kunden zur Verbesserung der AHT und Qualität im Call-Center und Überwachungszentren genutzt, sowie für geplante und nicht geplante Vor-Ort-Wartung hinsichtlich einer erhöhten Verfügbarkeit, Zuverlässigkeit, MTBF und MTTR-Verringerung. Erfahre mehr über Intelligent Troubleshooting

LiveChat

LiveChat

von LiveChat Software

(227 Bewertungen)

Premium Live-Chat- und Help-Desk-Software für Unternehmen. LiveChat macht aus Support-Teams wahre Kundendienst-Rockstars. Die Kunden lieben es, innerhalb von Sekunden Antworten auf ihre Fragen zu bekommen. Gewinne die Herzen der Kunden dank eines erstaunlichen Kundenservices mit LiveChat - bereits mehr als 20.000 Unternehmen aus über 150 Ländern verwenden LiveChat, probiere es jetzt aus! Erfahre mehr über LiveChat

SutiDesk

SutiDesk

von SutiSoft

(0 Bewertungen)

Du suchst eine leicht zu bedienende Helpdesk-Software, die exzellenten Kundenservice über mehrere Kanäle unterstützt? SutiDesk ist die Lösung. Mit SutiDesk können E-Mails automatisch in Tickets umgewandelt und sofort zugeordnet werden. Analysen und Dashboards für schnellere und bessere Lösungen.

Zendesk

Zendesk

von Zendesk

(718 Bewertungen)

Zendesk baut Software für bessere Kundenbeziehungen. Es befähigt Organisationen, Kundenbindung zu verbessern und ihre Kunden besser zu verstehen. Zendesk Produkte für die Kundenbetreuung, für Hilfecenter und Live-Chat sind einfach zu benutzen und umzusetzen und helfen Unternehmen, zu innovieren und zu skalieren. Mehr als 80.000 Unternehmen wie Uber, Groupon, Box, Airbnb und Disney verwenden Zendesk, um ihre Supportkosten zu senken, die Produktivität zu steigern und die Kundenzufriedenheit zu erhöhen.

Zendesk

Zendesk

von Zendesk

(718 Bewertungen)

Zendesk baut Software für bessere Kundenbeziehungen. Die Menschen interagieren mit Unternehmen täglich über mehrere Kanäle wie E-Mail, Telefon, Live-Chat und Social Media. Zendesk bringt das alles in einer herrlich einfachen Plattform zusammen, so dass du sinnvollere, persönlichere und produktivere Beziehungen mit Kunden aufbauen kannst. Mehr als 81.000 Unternehmen vertrauen Zendesk, um bessere Kundenerfahrungen in über 150 Ländern und 40 verschiedenen Sprachen zur Verfügung zu stellen

Zendesk

Zendesk

von Zendesk

(718 Bewertungen)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds knowledge management and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney use Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds live chat and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zoomin

Zoomin

von Zoomin

(0 Bewertungen)

Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices.

GoToAssist

GoToAssist

von GoToAssist

(38 Bewertungen)

Citrix GoToAssist bietet marktführende Fernbetreuung und ITIL-basiertes Service-Desk-Management, um den IT-Betrieb zu verbessern und Kosten zu reduzieren.

Kayako

Kayako

von Kayako

(28 Bewertungen)

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.

iCity

iCity

von Imex Systems

(0 Bewertungen)

iCity-CSP is a comprehensive and integrated local e-Government framework that enhances citizen satisfaction, enhances staff productivity and helps better comply with regulatory requirements. iCity provides an end-to-end citizen service platform, automates routine business processes, and provides a large number of application modules. these modules include four streams; information, eServices, communication, and collaboration.

WalkMe

WalkMe

von WalkMe

(13 Bewertungen)

WalkMe is the pioneer of the Digital Adoption Platform (DAP) an enterprise-class guidance, engagement, insights, and automation platform. WalkMe's context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience.

elevio

elevio

von elevio

(5 Bewertungen)

Elevio macht es leichter, deine Produkte zu erlernen. Verbesserung der Retention, während Support-Volumen reduziert wird. Wir machen aus deinem bestehenden Support-System ein umfassendes Erlebnis für deine Kunden, heben deine Kunden-Ausbildung auf die nächste Ebene und bieten deinen Kunden Hilfe auf Anfrage, wann und wo sie sie brauchen. Mehr als 500 Unternehmen wie Atlassian, Heap, Adroll und Dell verwenden elevio, um ihre Kundenausbildung zu verbessern und ihre Support-Anfragen zu reduzieren. Probiere unsere kostenlose 14-Tage-Testversion

Jobi

Jobi

von Jobi

(4 Bewertungen)

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.

NABD

NABD

von NABD

(34 Bewertungen)

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.

Xperience

Xperience

von Altitude Software

(1 Bewertung)

Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted.

UserVoice

UserVoice

von UserVoice

(45 Bewertungen)

UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and customer retention while being efficient with their development resources.

Talkdesk

Talkdesk

von Talkdesk

(45 Bewertungen)

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

Gladly

Gladly

von Gladly

(0 Bewertungen)

Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA.

HappyFox

HappyFox

von HappyFox

(46 Bewertungen)

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

iSupport

iSupport

von iSupport Software

(29 Bewertungen)

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

Helpshift

Helpshift

von Helpshift

(22 Bewertungen)

Helpshift is the industry leading customer support platform for mobile. Our all-in-one SDK lives in with your app to deliver in-app searchable FAQs, in-app messaging, and CRM ticketing. Enterprise-ready, Helpshift powers messaging for more than 500M monthly active users, 3500+ live apps across iOS & Android, and 100M+ monthly mobile interactions and conversations. Companies like Microsoft, Target, Viacom, and Zynga use Helpshift to provide a best-in-class in-app customer support experience.

Conversocial

Conversocial

von Conversocial

(5 Bewertungen)

Conversocial is software that enables customer service in Facebook and Twitter. With complete visibility and prioritisation, no issues need be missed. Teams work together on social communication through Conversocial's collaborative platform, with all essential tools in one place. Complete security, audit, and control bring accountability to social channels.

Akio

Akio

von Akio

(0 Bewertungen)

Akio proposes a unified cross-channel customer conversational platform combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our solutions are designed to help companies to optimise customer service experience, increase customer knowledge and improve marketing and communications strategy. Our portfolio of products includes Akio Unified, Akio Spotter and Akio Analytics.

ClickDesk

ClickDesk

von ClickDesk

(6 Bewertungen)

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

CustomerFirst

CustomerFirst

von RTI Software

(0 Bewertungen)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Kundo

Kundo

von Kundo

(0 Bewertungen)

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management

Tidio Chat

Tidio Chat

von Tidio

(20 Bewertungen)

Tidio is Communicator for businesses that keeps Live Chat, Messenger and Email in one place. Now it takes seconds to communicate with your customers. Leave no customer behind! Get the #1 best-reviewed live chat on e-commerce platforms for your store. Boost sales and satisfaction by engaging visitors in real-time Reply on-the-go with iOS and Android mobile apps to keep your customer conversations fluid across devices. Installs in seconds and easy to use. No registration or coding required.

LiveEngage

LiveEngage

von LivePerson

(13 Bewertungen)

LiveEngage, the Company's enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L'Oral, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.

Cingo

Cingo

von Cingo

(0 Bewertungen)

Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.

Issuetrak

Issuetrak

von Issuetrak

(134 Bewertungen)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks.

MightyCall

MightyCall

von Infratel

(25 Bewertungen)

First impressions count, especially for small business owners who are trying to present their companies in a professional way to prospective clients and customers. MightyCall is a web-based PBX platform that professionals with small businesses can use to gain a competitive advantage. With competitive pricing options, MightyCall tops the charts for cloud-based business phone systems.

Toonimo

Toonimo

von Toonimo

(3 Bewertungen)

Toonimo vermenschlicht die Web-Nutzer-Erfahrung durch das Einbinden digitaler Lösungen. Die SaaS-Plattform ermöglicht es Unternehmen, eine Überlagerung von menschlicher Stimme und grafischen Anmerkungen hinzufügen, was Besucher einbindet, wichtige Angebote präsentiert und den Anwender durch die Website-Trichter führt. Toonimo bietet eine umfassende Dashboard-Analytik, um die Nutzerinteraktion und Konversionen zu verfolgen. Toonimo personalisiert die Erfahrung der Web-Benutzer, fördert Self-Service, erhöht die Konversionsraten und verbessert die Benutzer-Einbindung.

Casengo

Casengo

von Casengo

(12 Bewertungen)

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company

Kustomer

Kustomer

von Kustomer

(4 Bewertungen)

Kustomer is the first intelligent CRM for Customer Service that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York City.

Brand Embassy

Brand Embassy

von Brand Embassy

(1 Bewertung)

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

Slaask

Slaask

von Slaask

(1 Bewertung)

Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, SMS etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go.

Qelp

Qelp

von Qelp

(0 Bewertungen)

Qelp is the global leader in online self-service software for any device. We enable Telecom operators to reduce support costs, increase revenues per user, strengthen customer satisfaction and provide better customer experience.

Bright Pattern

Bright Pattern

von Bright Pattern

(53 Bewertungen)

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Patterns solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Patterns out-of-the-box CRM integrations increase agent productivity with an integrated UI.

HelpSpot

HelpSpot

von UserScape Software

(4 Bewertungen)

HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget.

SupportBee

SupportBee

von SupportBee

(4 Bewertungen)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

SupportPortal

SupportPortal

von Escon Information Consulting

(0 Bewertungen)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Cloud Call Center

Cloud Call Center

von 3CLogic

(43 Bewertungen)

3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.

Teckst

Teckst

von Teckst

(27 Bewertungen)

Teckst is a true end-to-end customer service solution, bringing together text messaging, Facebook Messenger, and WhatsApp natively into top CRMs like Salesforce, Oracle, Zendesk, and SugarCRM. Plus, helpful bots can automatically gather information like order numbers, and our API can turn any notifications into reply-able alerts that will surprise and delight customers, reduce calls, and increase CSAT. Training, account management, and enterprise SLAs are all included.

Zingtree

Zingtree

von Zingtree

(8 Bewertungen)

Zingtree makes it easy to create, customize, deploy and analyze interactive decision tree troubleshooters and agent scripts. With Zingtree, customers can more easily self-solve problems, and if a support ticket is generated a full Q&A transcript of the tree session is included. Managers get powerful reports showing common paths through the each tree, success reports, and trouble spots. Integrations with Zendesk, Salesforce, Freshdesk and WordPress are available for free.

Gnatta

Gnatta

von Gnatta

(2 Bewertungen)

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface. Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.

SYNTHESYS

SYNTHESYS

von Noetica

(1 Bewertung)

Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.

Vivocha

Vivocha

von Vivocha

(1 Bewertung)

Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

Ongair

Ongair

von Ongair

(1 Bewertung)

Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones. With our Zendesk integration you can use Zendesk to manage your team and tickets.

Dial Once

Dial Once

von Dial Once

(2 Bewertungen)

The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors.

Ticksy

Ticksy

von Ticksy

(1 Bewertung)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

SmarterTrack

SmarterTrack

von Tweakservers

(0 Bewertungen)

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.

nService

nService

von Avensoft

(0 Bewertungen)

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.

Returngoods

Returngoods

von Returngoods

(0 Bewertungen)

Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results.

Comm100 Live Chat

Comm100 Live Chat

von Comm100

(53 Bewertungen)

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction. Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.

UserEcho

UserEcho

von UserEcho

(1 Bewertung)

An online customer support software with helpdesk, forum, knowledge base, and live chat features.

Mi4biz

Mi4biz

von Formalistech

(0 Bewertungen)

Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...

Humach

Humach

von Humach

(0 Bewertungen)

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

eHelpDesk

eHelpDesk

von Giva

(15 Bewertungen)

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making.

AnswerDash

AnswerDash

von AnswerDash

(2 Bewertungen)

AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.

Callmaker

Callmaker

von Callmaker

(2 Bewertungen)

Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.

WebQA

WebQA

von WebQA

(0 Bewertungen)

GovQA, one of the fastest growing software companies in the country, provides SaaS-based, collaboration tools enabling the nation's top cities, counties, and state agencies to process complex work while facilitating internal and external communications in a highly secure environment.

Yonyx

Yonyx

von Yonyx

(26 Bewertungen)

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.

FocalScope

FocalScope

von FocalScope

(17 Bewertungen)

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Get a complete overview of your email communication. Collaborate across departments, use comprehensive analysis tools, SLA, IM & standard responses to do more with less effort. No implementation needed.

SuperOffice CRM

SuperOffice CRM

von SuperOffice

(2 Bewertungen)

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization.

ServiceNow Customer Service Management

ServiceNow Customer Service Management

von ServiceNow

(16 Bewertungen)

ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working.

VeriShow

VeriShow

von HBR Labs

(5 Bewertungen)

Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology.

ThoughtBuzz

ThoughtBuzz

von ThoughtBuzz

(3 Bewertungen)

An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more

LobbyCentral

LobbyCentral

von Fuhr Software

(0 Bewertungen)

LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today.

Tender Support

Tender Support

von ENTP

(0 Bewertungen)

Organizes your customer care so you can focus on delivering the best service possible.

Cloud 9 Support

Cloud 9 Support

von Cloud 9 Support

(0 Bewertungen)

Scalable multi-language support system for products and services with contract compliance functionality.

Helppier

Helppier

von Helppier

(0 Bewertungen)

Helppier is an online software service that allows you to create helps and tutorials for your site or web application, without leaving it, in a short time (few minutes) using a clean and easy user interface, reducing development and support costs. With a simple click on our widget, you can describe your products step-by-step or teach how to use them. No code. No plugins. No confusing.

Ottspott

Ottspott

von Apidaze

(0 Bewertungen)

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.

C2 ATOM

C2 ATOM

von C2 Enterprise

(10 Bewertungen)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

Answerbase

Answerbase

von Lumin Creative

(8 Bewertungen)

Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with user-friendly administration tools to customize, manage and grow a knowledge base that saves both resources and time.

ilos Videos

ilos Videos

von ilos

(4 Bewertungen)

ilos is a platform for education and training.

NetKeeper

NetKeeper

von Multima

(0 Bewertungen)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Zinergy

Zinergy

von Zinergy

(0 Bewertungen)

Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

ConnectWise Control

ConnectWise Control

von ConnectWise

(338 Bewertungen)

ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between.

ConnectWise Control

ConnectWise Control

von ConnectWise

(338 Bewertungen)

ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between.

Sentiment Metrics

Sentiment Metrics

von Sentiment Metrics

(0 Bewertungen)

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.

trueAct

trueAct

von Pidas

(1 Bewertung)

Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.) Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop.

Pulse CRM

Pulse CRM

von Pulse Web Solutions

(0 Bewertungen)

Track prior customer service calls and automatically fill out customer information for the next ticket.

Close Support

Close Support

von Close Fit Software

(0 Bewertungen)

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.

P3chat

P3chat

von P3chat

(0 Bewertungen)

Live chat with proactive initiation capabilities, canned responses and special control features.

ChurnSpotter

ChurnSpotter

von ChurnSpotter

(0 Bewertungen)

Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers. ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR. Our 14-days free trial will generate immediate results and enable you to grow your business

Pega Customer Service

Pega Customer Service

von Pegasystems

(0 Bewertungen)

Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.

ePowerCenter

ePowerCenter

von Astute Solutions

(0 Bewertungen)

Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.

Kapdesk

Kapdesk

von Adjetter Media

(0 Bewertungen)

Cloud-based customer support software and SaaS based customer service software used all over the world.

Trust+

Trust+

von ServeMeBest

(0 Bewertungen)

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.

AzureDesk

AzureDesk

von AzureDesk

(31 Bewertungen)

AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules

Zoho Discussions

Zoho Discussions

von Zoho

(1 Bewertung)

Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions.

Revelation helpdesk

Revelation helpdesk

von YellowFish Software

(0 Bewertungen)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Inbify

Inbify

von Inbify

(0 Bewertungen)

Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more.

devContact

devContact

von devContact

(4 Bewertungen)

Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.

FuzeDigital

FuzeDigital

von FuzeDigital

(3 Bewertungen)

Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.

C2CRM

C2CRM

von Clear C2

(1 Bewertung)

C2CRM is a comprehensive enterprise CRM solution designed to integrate sales & marketing automation with customer service into one seamless, collaborative operation for small to large market customers. Its robust Business Intelligence module enables executives to make more effective strategic decisions with the advanced interactive reports and dashboards/analytics...whether they are in the office or via the mobile platform. Deployment options include cloud-based and on-premise models

Ameyo Engage

Ameyo Engage

von Ameyo Engage

(0 Bewertungen)

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

Chloe

Chloe

von Sundown.ai

(0 Bewertungen)

*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter. Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests. She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time.

Applied CSR24

Applied CSR24

von Applied Systems

(3 Bewertungen)

Cloud-based insurance customer self-service software

SRM Software

SRM Software

von CSDP

(0 Bewertungen)

SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators.

Zervicio

Zervicio

von Manage Smart Solutions

(0 Bewertungen)

Offers cloud based after sales service platform to enterprises for automating customer support services.

INTOUCH

INTOUCH

von Topdown Systems

(15 Bewertungen)

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

Chataroo

Chataroo

von Chataroo

(2 Bewertungen)

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

ExDesk

ExDesk

von ExDesk.com

(0 Bewertungen)

Help desk software solution for the IT support and service provider communities.

Richmond ServiceDesk

Richmond ServiceDesk

von Richmond Systems

(0 Bewertungen)

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

RenewityRMA

RenewityRMA

von Renewity Systems

(0 Bewertungen)

RenewityRMA is a SaaS returns system for in-house service teams of manufacturers and their customers. It manages the complete product return lifecycle. Multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number/warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow; escalation events; and free customer portal. Renewity provides a feature-rich system that you can configure to your process

AlwaySupport

AlwaySupport

von AlwaySupport

(1 Bewertung)

AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site's FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions and an increase in conversions.

Achiever CRM

Achiever CRM

von Interactive Software

(0 Bewertungen)

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.

AnswerChat

AnswerChat

von Alpha Media

(0 Bewertungen)

Customer support system that helps track your website and visitor's statistics.

eTouchPoint

eTouchPoint

von eTouchPoint

(0 Bewertungen)

Customer feedback and coaching application for service-oriented businesses.

LiveHelpNow Suite

LiveHelpNow Suite

von LiveHelpNow

(21 Bewertungen)

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account.

versaSRS HelpDesk

versaSRS HelpDesk

von VersaDev

(3 Bewertungen)

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.

Cincom Synchrony

Cincom Synchrony

von Cincom Systems

(1 Bewertung)

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

HelpOnClick Live Chat

HelpOnClick Live Chat

von HelpOnClick

(1 Bewertung)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems

Neocase CS

Neocase CS

von Neocase Software

(0 Bewertungen)

Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies.

Cognitive Virtual Assistant

Cognitive Virtual Assistant

von Cognicor

(0 Bewertungen)

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.

Inforobo

Inforobo

von Brainasoft

(0 Bewertungen)

Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions.

Intercom

Intercom

von Intercom

(138 Bewertungen)

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Blazedesk

Blazedesk

von Blazedesk

(10 Bewertungen)

Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential. Blazedesk contains the following modules: CRM Project Management Inventory Management Invoicing Customer Support Cloud file storage Client and vendor Extranet

SupportSync

SupportSync

von SupportSync

(6 Bewertungen)

PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time!

HelpSite.io

HelpSite.io

von HelpSite.io

(5 Bewertungen)

HelpSite.io is a simple service to help you setup the perfect support center, or "help site". HelpSite.io gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles.

eServiz

eServiz

von IndusMedia Technologies

(3 Bewertungen)

Eserviz is a comprehensive service management solution and includes complaint registry mechanism, AMC & Warranty, Field and customer management including alerts and reminders to all concerned over both email and mobile. Eserviz can be used in virtually all industry segments and is today has clients in most of them including Engineering, Medical Equipment,Safety and Security systems,Home Appliances,Plant and Machinery, Industrial Equipments,Personal Devices,Office Automation and Automotive.

HyperTeam CRM for Office 365

HyperTeam CRM for Office 365

von HyperTeam

(3 Bewertungen)

HyperTeam CRM for Office 365

SpiceCSM

SpiceCSM

von SpiceCSM

(1 Bewertung)

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.

Aptean Onyx CRM

Aptean Onyx CRM

von Aptean

(1 Bewertung)

Put customers at the center of all your operations with Onyx CRM. A web-based CRM solution that provides acute, comprehensive access to customer information, Onyxs functionality heightens customer experience. With enhanced insight into details, customer relationships and hierarchy, support incidents, sales opportunities, campaigns, contact history, emails and appointments, go beyond pleasant interaction and impress your customers with a differentiated and unique customer experience.

eGain Suite

eGain Suite

von eGain Communications

(0 Bewertungen)

eGain is the industry's only unified knowledge management and customer engagement software suite. Our modular, cloud apps for customer service, knowledge, web self-service, email, chat, cobrowsing, virtual assistant, etc.,are built on a customer engagement hub platform (eGain CEH) that unifies knowledge, interactions, and analytics to deliver improved customer experiences, sales, and contact center performance.

WebSupport PRO

WebSupport PRO

von Support Sentry

(0 Bewertungen)

Web based customer service software for small to medium sized businesses.

Remetrex PQ

Remetrex PQ

von Remetrex

(0 Bewertungen)

Web-based enterprise level complaint handling software to help increase your company's productivity.

Eptica Entreprise Suite

Eptica Entreprise Suite

von Eptica

(0 Bewertungen)

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.

Comarch NGSF

Comarch NGSF

von Comarch

(0 Bewertungen)

Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio.

CS for SharePoint

CS for SharePoint

von Crow Canyon Systems

(0 Bewertungen)

Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.

CRMUnleashed

CRMUnleashed

von Force Software

(0 Bewertungen)

Support clients in various locations with one application through a web-based portal or an automated bug notification tool.

Sparkcentral Customer Engagement Platform

Sparkcentral Customer Engagement Platform

von Sparkcentral

(0 Bewertungen)

Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.

Any Request

Any Request

von CyberNiche Software

(0 Bewertungen)

Store and track all customer requests.

Web Customer Service Solution

Web Customer Service Solution

von Vocalcom

(0 Bewertungen)

Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service.

OMQ self service

OMQ self service

von OMQ

(0 Bewertungen)

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.

Requuest

Requuest

von Requuest

(0 Bewertungen)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.

Rocktik

Rocktik

von Evayadesk

(0 Bewertungen)

Customer Support a click away from your business application. Support system right on your business app, available to customers. Empower customer to log, track issues while you save money,time and effort and increase customer satisfaction.

Jenny

Jenny

von GetJenny

(0 Bewertungen)

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.

SiteGlue

SiteGlue

von LokalMotion

(0 Bewertungen)

Conversational commerce made easy. Add text messaging to your website and make it easy for visitors to ask a question, schedule an appointment or get help via text message. Text with customers using your existing business phone number or get a dedicated SiteGlue number for texting. Send and receive text messages using your computer, tablet or smartphone and keep your personal cell phone number private.

Macinpro

Macinpro

von Zon Innovative

(0 Bewertungen)

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more.

AlphaBlues

AlphaBlues

von AlphaBlues

(0 Bewertungen)

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.

Desk.com

Desk.com

von Desk.com

(125 Bewertungen)

Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started.

Tenfold

Tenfold

von Tenfold

(97 Bewertungen)

Tenfold helps companies have better customer conversations. The classic delays and frustrations of calling into a business become a thing of the past. When you talk to a company using Tenfold, the rep has all the relevant customer information right in front of them in one place. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.

NICE inContact

NICE inContact

von NICE inContact

(59 Bewertungen)

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the worlds No. 1 cloud customer experience platform, NICE inContact CXone. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

xSellco Helpdesk

xSellco Helpdesk

von Xsellco

(39 Bewertungen)

Xsellco Helpdesk ist der einzige speziell angefertigte E-Commerce-Help-Desk. Zentralisiere all deine Kundenanfragen und Auftragsdaten von jedem Vertriebskanal in einem verbundenen Dashboard. XSellco priorisiert deinen Posteingang auf Basis von Nachrichtendringlichkeit, sowie Fäden in allen Verkaufs-, Versand- und Auftragsinformationen, so dass du nie nach Kundendaten suchen musst. Vorgeschlagene Antworten und automatische Sprachübersetzung werden deine Reaktionszeiten verkürzen, was mehr zufriedene Kunden bedeutet. Kostenlose 14-Tage-Testversion.

C-Desk

C-Desk

von C-Desk

(12 Bewertungen)

Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care

Call Center Software

Call Center Software

von Focus Telecom

(4 Bewertungen)

Boost your call center revenue with the Focus Contact Center platform making omnichannel communications easy to use, quick, and intuitive. Improve customer satisfaction and secure their loyalty. Enhance the customer experience and streamline your operations with predictive dialing, built-in CRM, and Focus Desk, a modular ticketing system. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics, and bespoke systems.

Logicalware customer service

Logicalware customer service

von Logicalware

(2 Bewertungen)

Our low-cost multi-channel customer service solution works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Logicalware, these interactions are converted into actionable tickets and assigned a unique identifier for better tracking and reporting. You can assign your tickets to a team or individual user, get rid of the spam and improve productivity with autoresolve, create canned responses for accuracy and consistency.

Omni-Channel Customer Engagement

Omni-Channel Customer Engagement

von Klick2Contact EU

(2 Bewertungen)

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.

Quiq Messaging

Quiq Messaging

von Quiq

(2 Bewertungen)

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support.

Customer Support Suite

Customer Support Suite

von Novo Solutions

(1 Bewertung)

Novo Customer Support Suite is a completely web based online customer support software to help you optimize your call/support center operations. Whether you track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment. Contact us for a Free Trial!

Re:Desk

Re:Desk

von Re:Desk

(1 Bewertung)

Online open source code based solution with responsive design and flexible ticket search.

NetSupport 24-7

NetSupport 24-7

von NetSupport

(1 Bewertung)

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world utilizing ANY internet connection. NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, instant Hardware and Software Inventory reporting and a range of supporting tools. Operator can show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for Mac OS systems.

ServiceDock

ServiceDock

von ServiceDock

(1 Bewertung)

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups. We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.

GetinQ

GetinQ

von GetinQ

(1 Bewertung)

With GetinQ you can efficiently manage, reduce, and improve response time in support centers. When agents get into difficulty while assisting a customer, they will get the attention of the team leader based on their waiting time and request priority. GetinQ provides unique analytic reports, you can track how your team is performing, responding as well as what support requests they are making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention.

CallTaker

CallTaker

von Synagen Systems

(1 Bewertung)

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.

Textline

Textline

von Textline

(1 Bewertung)

Customer communication tool that converts text messages from customer phones to live chats with company support staff.

Quick Facebook Chat App

Quick Facebook Chat App

von Beeketing

(1 Bewertung)

Mini Work uses Quick Facebook Chat to support customers right on site with Messenger for free Live chat with customers via Facebook Messenger. Bring customer satisfaction and boost sales.

E-Track

E-Track

von AdvanTec Information Systems

(0 Bewertungen)

Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization.

ResponseTek:CEM

ResponseTek:CEM

von ResponseTek

(0 Bewertungen)

Customer experience management platform that helps build customer advocacy and reduce customer defection

service.net

service.net

von audius

(0 Bewertungen)

Allows after-sales service staff to accept and process orders, access all information using mobile terminals.

Consumer Relationship System

Consumer Relationship System

von Wilke Global

(0 Bewertungen)

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc.

ActiveSeries Suite

ActiveSeries Suite

von MNP Retail

(0 Bewertungen)

MNP provides multi-channel direct commerce software in a modular, personal approach enabling companies to improve their Order Management Software, Warehouse Management Systems, and Buying & Product Management business operations. MNPs ActiveSeries Suite allows businesses to: Grow their top line profitably, Unify operations, customers and inventory, Scale on demand, Provide business intelligence at all levels, Deliver a customized brand experience, Develop loyal customers.

Keeping.com

Keeping.com

von Keeping.com

(0 Bewertungen)

Turn Gmail into a helpdesk and deliver customer support right from your inbox.

Clarabridge CX Suite

Clarabridge CX Suite

von Clarabridge

(0 Bewertungen)

Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.

Supbine

Supbine

von Supbine

(0 Bewertungen)

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.

CSS

CSS

von CSS

(0 Bewertungen)

CSS Corp is a global leader providing CX capable of managing the most complex requirements.

Buffer Reply

Buffer Reply

von Buffer

(0 Bewertungen)

Buffer Reply turns your Twitter, Facebook, and Instagram engagement, comments, and questions into threaded conversations, all neatly organized in one inbox for your team to tackle, together. Our refined brand monitoring filters let you bypass the chatter of social media, so your team can focus on the support-related conversations that matter most to your brand. Reply puts critical customer service data at your fingertips with robust reports, so you can make the best decisions for your team.

Agent.ai

Agent.ai

von Agent.ai

(0 Bewertungen)

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions.

Omni-Channel Self-Service

Omni-Channel Self-Service

von Verascape

(0 Bewertungen)

Verascape's ACE Platform provides contact centers with a suite of integrated self-service applications across ALL customer communication channels. Our conversational speech and chatbot solutions include: Customer Service Payments Intelligent Call Routing Order Processing Outbound Notifications Virtual Digital Assistant ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics.

Hippo Wiz - Screen Recorder

Hippo Wiz - Screen Recorder

von Lyceum Technologies

(0 Bewertungen)

Create videos with screen capture, webcam & audio for your Support needs. Create videos of how-to steps, explainer videos, customer testimonials, clients can capture video of the issue they face and training videos. Its simple to use and can create the video with one click. Hippo Wiz is contextually integrated with popular helpdesks - Freshdesk and Zendesk to help support folks create videos for their work. Hippo Wiz chrome extension is an easier way to work with.

Gluru AI

Gluru AI

von Gluru

(0 Bewertungen)

Gluru's proactive Customer Service & Support software is a paid subscription-based SaaS that seamlessly integrates with your existing customer service software. Once integrated, it enables your business to proactively engage with its customers by mobilizing knowledge into goal-orientated action using artificial intelligence (AI). As a result, we reduce the friction between businesses and users by making it incredibly easy for you to convert your customer's interests into successful outcomes.

luminjo

luminjo

von Awelty

(0 Bewertungen)

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.

Hello Vera

Hello Vera

von Switi

(0 Bewertungen)

Hello Vera offers the best multichannel, multi-language, front line AI customer service on the market. With the industry's highest deflection rates, Hello Vera's artificial intelligence technology drastically reduces the cost of customer support while improving response times and brand perception. Vera integrates with dozens of systems including Salesforce, Twitter, Facebook, and Zendesk.

BSI Contact Center

BSI Contact Center

von BSI Business Systems Integration AG

(0 Bewertungen)

Satisfied customers, productive agents: With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Our contact center platform is a multichannel and client-capable all-in-one CRM system that guides agents through processes and supports cross-selling and upselling. In this way you turn your old cost center into a modern profit center.

Live Assist for Microsoft CRM

Live Assist for Microsoft CRM

von CafeX

(0 Bewertungen)

Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafX Live Assist for Microsoft Dynamics 365 helps agents resolve issues more quickly to increase customer satisfaction through an immersive chat and co-browse experience.

ShowHows

ShowHows

von ShowHows

(0 Bewertungen)

ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty. ShowHows are customizable, easily shareable on social media, and embeddable on any website.

vScreen

vScreen

von Vizolution

(0 Bewertungen)

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.

Sightcall

Sightcall

von Sightcall

(0 Bewertungen)

Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely.

Bamboo Cricket

Bamboo Cricket

von Bamboo Cricket

(0 Bewertungen)

Your customers want to communicate... but are you listening? Bamboo Cricket offers a suite of affordable, easy-to-use customer service tools that will help you make the connection and keep the conversation going. Available individually or as a bundle, only Bamboo Cricket offers a complete solution with email marketing platform, inbound email processing and live chat technology

Kylie

Kylie

von Kylie.ai

(0 Bewertungen)

Customer Service Ai Specifically Built for Your Organization

Frame for Slack

Frame for Slack

von frame.ai

(0 Bewertungen)

Provide customer support and managing business relationships directly in Slack channels with this software.

MaestroQA

MaestroQA

von MaestroQA

(0 Bewertungen)

Software for customer service quality assurance for CSAT, CES, and more. Better quality assurance, higher customer satisfaction. Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.Software for customer service quality assurance for CSAT, CES, and more.