Nutze Capterra.ch in Schweiz um die beste Kundenzufriedenheit Software für dein Unternehmen zu finden.
The Simple Way to Measure and Improve Customer Happiness. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. Erfahre mehr über AskNicely for NPS
Gebaut für große Unternehmen, ist Key Survey eine flexible, skalierbare und integrierte Plattform, um Kundenzufriedenheit nachzuverfolgen und zu verbessern. Verwende schönere und ansprechendere Umfragen, automatisierte Benachrichtigungen und Workflows und leistungsstarke Analyse-Tools, um zu verstehen, wo Verbesserungen nötig sind oder gute Verhaltensweisen gefördert werden sollten. Wenn du Key Survey mit deinen anderen IT-Systemen verbindest, wirst du den Kreis von Marketing, Sales, Operations und Customer Care schließen. Erfahre mehr über Customer Satisfaction Software
Ein CRM mit speziellem Fokus auf Kunden-Interaktion- (Service-) Management. Es hilft dir, Kundenprobleme schnell zu verfolgen und zu lösen, wodurch eine bessere Kundenbetreuung gewährleistet und die Kundenzufriedenheit auf die nächste Ebene gehoben wird. Im Gegensatz zu anderen CRM-Tools auf dem Markt mit Schwerpunkt auf Sales-Force-Automatisierung bietet SupportCenter Plus ein integriertes Kundeninteraktions-Management (Customer SupportDesk), Customer Experience Management, Kontoführung und Kontakt-Management, SLA-Management, Customer Self-Service und vieles mehr Erfahre mehr über ManageEngine SupportCenter Plus
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Erfahre mehr über Qualtrics Customer Experience
Blue enterprise survey software automates your customer experience, customer satisfaction, employee engagement and other feedback management processes. It is designed to: 1. support your most complex and unique feedback gathering processes 2. scale up for your largest survey needs 3. provide you with dynamic reports, analytics and insights to support strategic decision making In summary, Blue helps make your organization a real time feedback machine where no one's voice is left behind. Erfahre mehr über Blue Enterprise Surveys
Die innovative Net Promoter Score (NPS) Software hilft dir, Kundenfeedback zu messen, zu analysieren und entsprechend zu handeln, um die Kundenbindung oder das Mitarbeiterengagement (ENPS) zu verbessern. SightMill macht es einfach, NPS Umfragen auf deiner Website hinzuzufügen, indem du Email-NPS-Umfragen verschickst oder NPS-Umfragen bei einer Live-Veranstaltung sammelst. Integrierbar mit Software von Drittanbietern (Slack, Zapier, ZRM) und mit Tools, um Feedback an dein Team weiterzuleiten. Erfahre mehr über SightMill - NPS Software
von CloudCherry Analytics
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Erfahre mehr über CloudCherry
von Lithium Technologies
Lithium Communities ist eine Online-Community-Plattform, dank welcher du deine Website in einen sozialen Ort umwandeln kannst. Du kannst eine lebendige Community-Erfahrung nutzen, um tiefere Beziehungen zu deinen Kunden aufzubauen, was zu höheren Umsätzen, niedrigeren Servicekosten und beschleunigter Innovation führt. Lithium-Communities können ebenfalls dabei helfen, Loyalität und Kundenbindung zu erhöhen, indem sie einen Ort bieten, an dem Kunden miteinander in Kontakt treten und Marken-Befürworter werden können. Erfahre mehr über Lithium Communities
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction. Erfahre mehr über QuickTapSurvey - Offline Survey App
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Erfahre mehr über Helprace
The MaritzCX Platform is the big data engine that powers your CX solution and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization. The software includes Survey Builder, Dashboards & Reports, Data Mining, Text Analytics, and Case Management. In addition, we offer industry-leading research services and proven expertise. Erfahre mehr über MaritzCX
von Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Erfahre mehr über Quality Driven Software
Genesys CX delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channelsincluding web, chat, email, mobile and sociala focus on CX management at every touchpoint is more critical than ever to gain a competitive advantage for the longevity of your business. Erfahre mehr über Genesys Customer Experience Platform
von Grade Us
Die # 1 White-Label-Überprüfung-Management und Marketing-Plattform für Werbetreibende, Agenturen und SEOs. Dank Grade.us kannst du: 1) Durch Automatisierung mehr und bessere Bewertungen auf Websites wie Google, Facebook und branchenspezifischen Bewertungsportalen erhalten; 2) Unzufriedene Kunden besänftigen, bevor sie schlechte Bewertungen schreiben; 3) Bewertungen im gesamten Internet überwachen, so dass du immer weißt, was über deine Marke gesagt wird; 4) automatisch die besten Bewertungen in SEO-freundliche Web- und Social-Media-Inhalte verwandeln, um deinen guten Ruf zu verstärken. Erfahre mehr über Grade.us
Yotpo's integrated solution helps eCommerce brands collect customer reviews, photos, and Q&A from a single platform to increase traffic, social proof, and sales. An official partner of Google, Facebook, and Shopify Plus and integrating with leading commerce platforms and tools such as Bigcommerce, Magento, and Bronto, Yotpo makes it easy for brands to leverage their customers content across every marketing channel.
Elevio macht es leichter, deine Produkte zu erlernen. Verbesserung der Retention, während Support-Volumen reduziert wird. Wir machen aus deinem bestehenden Support-System ein umfassendes Erlebnis für deine Kunden, heben deine Kunden-Ausbildung auf die nächste Ebene und bieten deinen Kunden Hilfe auf Anfrage, wann und wo sie sie brauchen. Mehr als 500 Unternehmen wie Atlassian, Heap, Adroll und Dell verwenden elevio, um ihre Kundenausbildung zu verbessern und ihre Support-Anfragen zu reduzieren. Probiere unsere kostenlose 14-Tage-Testversion
von Waypoint Group
Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company. Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!
von Review Rank
Leading providers of Guest Intelligence solutions to independent hotel brands worldwide, ReviewPro provides hoteliers with actionable insight to enhance the guest experience and increase rankings on review sites and Online Travel Agencies (OTAs). The companys suite of cloud-based solutions includes Online Reputation Management (ORM), Guest Survey Solution (GSS) and Revenue Optimizer.
UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and customer retention while being efficient with their development resources.
Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership.
Tidio is Communicator for businesses that keeps Live Chat, Messenger and Email in one place. Now it takes seconds to communicate with your customers. Leave no customer behind! Get the #1 best-reviewed live chat on e-commerce platforms for your store. Boost sales and satisfaction by engaging visitors in real-time Reply on-the-go with iOS and Android mobile apps to keep your customer conversations fluid across devices. Installs in seconds and easy to use. No registration or coding required.
Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device. Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
von Bravo Video
Capture video from customers, users, and fans - right over the web. Whether you're looking to gather client testimonials, launch a video contest or capture product reviews, Bravo makes it easy to achieve your goals. Try Bravo free for 30 days with no limitations and full support!
MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts.
The TechValidate SaaS platform creates credible content, sourced directly from your satisfied customers. The best way to prove your value propositions is the voice of your satisfied customers, but usually no more than 5% to 10% will go on the record. TechValidate dramatically increases the percentage of your customer base you can harness to produce public-facing marketing collateral, often by 3X or more.
Survicate is an all-in-one customer feedback platform for SMB. It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, in-message surveys, NPS email surveys, and questionnaires. With just one tool, you can collect customer feedback across all digital touchpoints. Use collected insights to decrease churn, improve customer loyalty, and address customers' needs more precisely. Survicate integrates directly with popular Marketing Automation platforms and CRMs.
von Customer Thermometer
1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email you send.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth!
Natero is the only Customer Success platform to merge machine learning for predicting user behavior and big data analytics for deep customer insights. This next generation solution helps Software-as-a-Service (SaaS) companies maximize customer lifetime value, while improving their products and processes.
Reputology is the best-of-breed Review Management platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer reviews and comments happen: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues.
von Client Heartbeat
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free.
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.
von CX Group
CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.
von Zonka Feedback
Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.
FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.
von Creative Research Systems
Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983.
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions.
von Testimonial Monkey
Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today...
Ezisay is an Australian base technology business using unique and innovative technology across all platforms to capture customer sentiment instantly at the point of experience. Using customer friendly engagement tools and taking only seconds to complete, Ezisay allows you to track, compare and share results in real time.
von Field Solution Group
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.
von Preferred Market Solutions
Preferred Patron Customer Loyalty is the industry leading solution for Loyalty and Rewards Programs. With Preferred Patron you will increase your customer engagement levels in profitable ways. Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions, such as Rewards, Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back and more. Fully automated Omni-Channel marketing. Simply the best solution, backed by over 40 five star customer reviews!
von Verified Credible
Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Increase Employee Motivation and Performance Across your Front-Line Team. Employees not only get to see their reviews from customers (over 95% which is positive) but they also get to see the positive reviews of their peers, and cheer eachother on for their stellar customer service.
Follow the health of your customers in real time to increase conversion rate and reduce churn. Salesmachine manages your customer lifecycle with alerts, notifications for your team and emails sequences to follow onboarding - trial - upsell - churn risk.
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn.
RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, hospitals, doctors and dentists. It gives you tools to gather genuine patient feedback and manage new reviews. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more.
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters. Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.
Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices.
von Lightning Feedback
Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. You get instant ratings & feedback enabling you to provide the best customer experience and ensure massive repeat business. Instant feedback means your customers will quickly be able to report any issues, your staff will be motivated and rewarded and your company will receive a steady stream of positive testimonials you can use in your marketing. Free 30 Day Trial.
von Allegiance Software
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Net Promoter Score - NPS by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam uses NPS to ask your visitors the right question at the right time - when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner.
Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started.
123FormBuilder (former 123ContactForm) automatizes the process of creating any type of form and survey. Designed to fit all business needs of collecting and managing data.
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. - collect actionable feedback at high response rates up to 25-30% - excite and engage your organization with feedback livestreams - identify immediate insights and trends with Smart Labels (text analytics) - delight promoters and critics with personalized replies to reduce churn - empower improvements - route feedback alerts to colleagues
ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard.
Focus-group/Forum DNA blend with social interface. Designed for media research speed & entertainment values. Fans love the visually engaging Chat-Room, on any device. Easy setup, ideal in-house for overnight dipstick & prototyping projects. Recruit profiled Contacts from social/web/email. Manage list with templated emails. 3 Chat formats, customized logo/colors. Animated mood-avatars, multi-media, real-time Whiteboard/Pinboard. Private Messaging. Instant transcripts.
Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care.
von Hoshinplan Strategy
Promoter Ninja ist das billigste und einfachste NPS Email-Umfrage-Tool zur Überwachung von Kundenzufriedenheit. Lade deine Kundenkontaktliste herunter, passe deine NPS-Umfrage an und versende sie in nur wenigen Klicks.
Incogneato is an online suggestion box and communication tool that helps businesses, organizations, or individuals anonymously collect feedback, and then anonymously communicate with the people who respond. Once the suggestions are collected, box creators can add them to a voting page where others can view, vote, and discuss each suggestion. There are plenty of feedback solutions out there, but most are expensive and substantially more difficult to setup.
Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company. Our cloud-based service not only gives a chance to track changes in emotional states of your clients, but also mesures productivity of each individual employee. Using various cognitive services, HeedBook helps you to increase customer loyalty of your business in the easiest and most convenient way!
von Customer Happiness Score
The Customer Happiness Score helps businesses collect customer feedback, measure customer happiness, manage customer relationships and personalise your marketing.
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.
Ein besseres Feedback, bessere Verkäufe! Erziele positives Feedback dank der Anforderung von Bewertungen zufriedener Kunden. Dank xSellco kannst du deine Verkäuferbewertung erhöhen, indem du für die richtigen Produkte Feedback anforderst, von den richtigen Kunden, zur richtigen Zeit. Maßgeschneiderte Feedback-Anfragen für Aufträge von SKU, Produkttyp, pünktliche Lieferung, Zieladresse, und vieles mehr. So kannst du mehr positive Bewertungen erhalten und den Umsatz und das Wachstum deines Unternehmens ankurbeln!
salesEQUITY is a client engagement platform designed to collect, analyze, manage and distribute quantitative customer-insight data. By measuring client engagement, our proprietary modeling technology determines trends and establishes benchmarks, both internal and external, to help drive VoC and client feedback initiatives. Using this data helps you establish sales equity; which like brand equity, separates businesses from their competition.
Ask customers for feedback to measure customer satisfaction after they make a purchase. Automatically send a stand-alone feedback email or add Feedback to your Collect Loyalty customer emails or Collect Punch emails. Smartly Integrated with POS, eCommerce. Try Collect Feedback for free.
von Intelligent Interactions
trustr is designed to help great companies stand out. We have a host of features designed around requesting and displaying customer feedback & product reviews, Stars in your listing on search engines (seller ratings), Satisfaction & Delivery time Trust-marks, Visual merchandising Review, photo, video & Q&A widgets Our aim is to help you build trust into your brand, by verified, honest and genuine feedback. We can also help generate user generated content to help your SEO.
Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafX Live Assist for Microsoft Dynamics 365 helps agents resolve issues more quickly to increase customer satisfaction through an immersive chat and co-browse experience.
von Wizper System
360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.
SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module.
GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction, and more reviews. The company has offices in London, Tallinn, Prague, and Gdansk and is currently serving independent and hotel brands in 15 different countries, including Tallink Hotels, SemaraH, Mogotel, Relais & Chateaux, AccorHotels, Czech Inn Hotels and Sokos Hotel