122 Ergebnisse
Ergebnisse filtern (122)
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Länder, in denen das Produkt erhältlich ist. Hinweis: Der Kundensupport ist in diesem Land möglicherweise nicht verfügbar.
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Sprachen, in denen das Produkt erhältlich ist.
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Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics
Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.
Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence,...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty.
ShowHows are customizable, easily shareable on social media, and embeddable on any website.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manual...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Die Automatisierungslösungen bestehen hauptsächlich aus einer automatischen Lösung aller Anfragen von deinen Kunden.
Mr Wolf ist ein System, das die Automatisierung von Geschäftsprozessen in Bezug auf Kundenservice, Vertrieb, Buchhaltung, Finanzen, Logistik oder IT ermöglicht. Die Automatisierungslösungen bestehen hauptsächlich aus einer automatischen Lösung aller Anfragen von deinen Kunden. Mr Wolf gestaltet die Automatisierung effektiver, indem Smart-Machine-Learning- und NLP-Module verwendet werden, die es dem System ermöglichen, Anforderungen unabhängig zu kategorisieren, den Text zu verstehen und über 30 Sprachen oder sogar die Emotionen des Senders zu erkennen.
Mr Wolf ist ein System, das die Automatisierung von Geschäftsprozessen in Bezug auf Kundenservice, Vertrieb, Buchhaltung, Finanzen, Logistik oder IT ermöglicht. Die Automatisierungslösungen bestehen...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Online-Marketing-Automation-Plattform, die dabei hilft, datengesteuerte ROI-Kampagnen, Einblicke und Analysen zu erstellen, um die Kommunikation voranzutreiben.
Online-Marketing-Automation-Plattform, die dabei hilft, datengesteuerte ROI-Kampagnen, Einblicke und Analysen zu erstellen, um die Kommunikation voranzutreiben.
Online-Marketing-Automation-Plattform, die dabei hilft, datengesteuerte ROI-Kampagnen, Einblicke und Analysen zu erstellen, um die Kommunikation voranzutreiben.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Entdecken Sie die Vorteile von OBI Engage: Social Media, Messenger Apps, Reviews, Live Chat und Chatbots in einer Komplettlösung
Sichern Sie sich loyale Kunden indem Sie direkten und persönlichen Kundenservice über Soziale Medien, Live Chat, Messenger Apps und Review Sites bieten. Mit dem Social Media Management Tool OBI Engage verwalten Sie alle Social Posts und Anfragen über eine zentrale Plattform. Schnelle Reaktionszeiten, effiziente Teamarbeit und der integrierte Content-Kalender sorgen für ein optimales Kundenerlebnis und mehr Engagement. Nutzen Sie optional auch Chatbots, die sich nahtlos integrieren lassen.
Sichern Sie sich loyale Kunden indem Sie direkten und persönlichen Kundenservice über Soziale Medien, Live Chat, Messenger Apps und Review Sites bieten. Mit dem Social Media Management Tool OBI...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
We help businesses shift to effortless customer experiences on all channels and at every touch & triggerpoint on their customer journey
Meet Your New Customer Communications Platform.
Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers.
When customers reach out to you, they use many different channels - now all of these connections can be accessed from a single platform.
Meet Your New Customer Communications Platform.
Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Kaizo
(0)
Kaizo is a fully Zendesk-integrated suite of easy to use tools to optimize your customer support team's performance management.
Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing:
Individual & Team Assessment
Skill development
Engagement/Retention
All in one, fully Zendesk-integrated platform.
We've built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs.
Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing:
Individual & Team Assessment
Skill development
Engagement/Rete...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Aranda
(0)
Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.
Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.
Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.
Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Timum
(0)
timum ist eine in der Immobilienwirtschaft genutzte SaaS-Lösung zur Automatisierung von Buchungen und dem Koordinieren von Terminen.
timum ist eine SaaS-Lösung für automatisierte Buchungen und zur Koordination von Terminen. Das Ziel der Software ist das Optimieren des Terminmanagements, um eine höhere Effizienz zu ermöglichen. timum findet in der Immobilienbranche Verwendung und bietet unterschiedliche Funktionen wie automatische E-Mail-Erinnerungen, eine Online-Terminbuchung und einen konfigurierbaren Kalender. Letzterer bildet das Kernelement, da er Vorgänge mehrerer Ressourcen in einer Übersicht darstellt.
timum ist eine SaaS-Lösung für automatisierte Buchungen und zur Koordination von Terminen. Das Ziel der Software ist das Optimieren des Terminmanagements, um eine höhere Effizienz zu ermöglichen....
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
invovle.ai uses AI to help leaders transform their companies into customer-centric organizations
involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.
involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Levity
(0)
Levity ist eine Plattform, die Arbeitsabläufe mit Bildern, Dokumenten oder Texten mithilfe von maschinellem Lernen automatisiert.
Bei Levity handelt es sich um eine Anwendung, die künstliche Intelligenz und maschinelles Lernen kombiniert. Alltägliche Arbeitsabläufe lassen sich mit Levity in automatisierte Prozesse umwandeln. Hierfür wird Levity an einer anderen Anwendung oder Plattform angekoppelt und verarbeitet die ausgewählten Daten entsprechend den vorgegebenen Richtlinien oder Anweisungen. Dies kann beispielsweise die Auswertung eingehender Mails sein, die entsprechend dem Inhalt oder Anhängen kategorisiert werden.
Bei Levity handelt es sich um eine Anwendung, die künstliche Intelligenz und maschinelles Lernen kombiniert. Alltägliche Arbeitsabläufe lassen sich mit Levity in automatisierte Prozesse umwandeln....
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
GoDesk
(0)
Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs.
Give your customers the answers they want; quicker than ever before with GoDesk.
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
The ideal email support tool for startups and SMEs.
Give your customers the answers they want; quicker than ever before with GoDesk.
GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers.
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with
proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly. OmniEngage enables you to engage your customers on today’s communication channels - Mobile, Voice, Text, Social Media.
OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with
proactive engagement, OmniEngage...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.
CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Textel
(0)
Textel provides a modern communication experience by text-enabling existing contact center phone numbers.
Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots and live agent support. Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.
Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.
Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of
service level objectives, via workforce management software.
Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management
Voice-based enterprise solution that makes communication easier and timely delivery of customer service the focus of all employee.
A scalable, clutter-free, readily implementable enterprise solution to improve customer experience and service delivery. The customer use preferred language to record message to send it with documents to business. The metadata is directed to the responsible person to form his team. A transparent event logging system makes timely delivery of quality services central to teamwork. The customer follows up and stays in touch with business over the app.
A scalable, clutter-free, readily implementable enterprise solution to improve customer experience and service delivery. The customer use preferred language to record message to send it with...
Funktionen
- Wissensbasis-Management
- Live-Chat
- E-Mail-Management
- CRM
- Service Level Agreement (SLA) Management