eMaint CMMS Erfahrungen

eMaint at HDK

Kommentare: eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Vorteile:

Ease of use and functionality to provide management to maintenance.

Nachteile:

Customization process and data entry can be time and labor intensive.

Maintenance software for Absolute Energy

Kommentare: We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Vorteile:

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Nachteile:

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

In Betracht gezogene Alternativen: Fiix

Warum eMaint CMMS gewählt wurde: We needed more power in the hands of our technicians, operators, purchasing, planning, and management staff. I want personnel to be in the knowing of as much as I can using a program like eMaint. Our old system did well with purchasing and was designed by a group that understood purchasing, I need a system that does all the aspects of asset management, planning work, and maintenance!

Zuvor genutzte Software: MAPCON

Gründe für den Wechsel zu eMaint CMMS: eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.

our experience with EMaint

Kommentare: Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Vorteile:

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Nachteile:

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

The best CMMS system I’ve used

Kommentare: eMaint was the best choice for our facility My experience has been outstanding

Vorteile:

Easy to use. Having the ability to design my own work order to track the data that works best for our business

Nachteile:

Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint

In Betracht gezogene Alternativen: SAP Concur

Gründe für den Wechsel zu eMaint CMMS: I purchased eMaint 14 years and it was the cost and ability to design my own forms

Experinces both Good & Bad

Kommentare: The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Vorteile:

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Nachteile:

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

In Betracht gezogene Alternativen: IBM Maximo Application Suite

Zuvor genutzte Software: MPulse

Gründe für den Wechsel zu eMaint CMMS: Head of operations has previous experience with software

Best CMMS System Bar None

Kommentare: I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!

Vorteile:

eMaint is flexible and easy to use, it reporting and workflow function make it extremely valuable in make the data gathered accessible and actionable. This along with the fluke connectivity make it the most user friendly and powerful maintenance tool in the box ! I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome!

Nachteile:

Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.

In Betracht gezogene Alternativen: IBM Maximo Application Suite und MSB Docs

Warum eMaint CMMS gewählt wurde: Changed companies and needed to implement a CMMS system, Maximo could not beat eMaint on service product or price.

Zuvor genutzte Software: IBM Maximo Application Suite

Gründe für den Wechsel zu eMaint CMMS: Service, quality and price were all in eMaints favor.

Customized

Kommentare: The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.

Vorteile:

The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.

Nachteile:

The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.

In Betracht gezogene Alternativen: Hippo CMMS

Warum eMaint CMMS gewählt wurde: MP2 did not offer us the adaptability that we need for our property. The mobile user option for eMaint would allow for less time loss as the technicians returned to a desktop computer.

Gründe für den Wechsel zu eMaint CMMS: At the time eMaint had more of what we were looking for. Hippo's interactive map is a nice feature just wasn't robust enough for us at the time of the decision.

EMaint the great

Kommentare: eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

Vorteile:

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

Nachteile:

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

In Betracht gezogene Alternativen: Maxpanda CMMS, eWorkOrders CMMS und UpKeep

Gründe für den Wechsel zu eMaint CMMS: eMaint was rated highly by current users. The web interface was user friendly and easy to train new employees how to use without them having any prior experience with CMMS programs.

Great Experience thus far

Kommentare: Thus far, my experience has been great. My implementation specialists (I had to switch during my implementation period) did their best to fully describe things to me and try to assist in set up.
Due to time constraints, I have still not been able to fully get all my information on the system, but when I run into problems, my CSM is quick to help me out. Anytime I have had to call Support, they have taken care of my issue the same day (if not within the hour) - The support is invaluable!

Vorteile:

That the basic software covers a lot of my needs, but is also customizable to my needs that are not already built in.

Nachteile:

I get intimated by some of the steps it takes to manage the forms.

In Betracht gezogene Alternativen: Hippo CMMS, MicroMain und MAPCON

Warum eMaint CMMS gewählt wurde: Old system, out of date - was not very customizable.

Gründe für den Wechsel zu eMaint CMMS: I thought it was more user friendly, I liked the way I could maneuver between screens without too much clicking - Most importantly, the service sold me - I could contact a human person if I had a question. I like the idea of emaint, so that I could continue to learn about the program, and In addition, the customer support beyond our implementation was big for me.

Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.

Vorteile:

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Nachteile:

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

Kommentare: Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management). In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent. The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.

After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system.

The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low. The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is. Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response. Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program. Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS. Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.

Kommentare: We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road. I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010. In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work. Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished. If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time. Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution. The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.

Excellent

Kommentare: My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management. It is really user friendly and configurable. It has helped our Company.

Vorteile:

I like that you can configure the system to what you need.

Nachteile:

The scheduler ease of use is not what we expected.

In Betracht gezogene Alternativen: MaintainX und IBM Maximo Application Suite

Warum eMaint CMMS gewählt wurde: less expensive

Zuvor genutzte Software: IBM Maximo Application Suite

Gründe für den Wechsel zu eMaint CMMS: I saw that it was configurable to our needs

eMaint for daily tracking

Kommentare: Our overall experience with eMaint has been that it is easy to set up and very expandable to keep track of everything maintenance related.

Vorteile:

We started using eMaint several years ago and the set up and integration went smoothly. Once our assets were in the system it was simple to establish PM's and condition inspections. We now use the software to plan, schedule and track all our PM's. These results generate corrective WO's along with department request for corrective or Emergency WO's. Safety also uses the system to track the inspection and condition of all of their assets, extinguishers, fire systems, emergency lights, Chlorine alarms and etc. We are beginning to use it to record and track age on critical components such as motors, gearboxes and etc. eMaint provides us with a simple easy to use program for all users to access information, print WO's and close them in a timely fashion While keeping the administrative side of the program secure.

Nachteile:

I wish they had a phone app to make information accessible in the field. The only way to retrieve or enter information is on a computer. We are trying to capture more BOM and part info in the field to expand our use of the system.

E-Maint X4 is a complete CMMS package.

Kommentare: Inventory management has reduced on hand levels and value. Work order history tied to the asset has shown trends to modify PM schedules to further reduce costs and in turn less breakdowns.
Very satisfied with the support team to resolve issues as they arise.

Vorteile:

PM auto generation, report building, asset data and history, inventory management, purchasing, work orders, interface with external sensors and user management are some of the features that work very well. Tables and most forms can be modified as needed to fit org. needs, required fields, auto populated fields, e-mail links all can be done at local admin. Can create workflows to automatically fill in data. Reports are customizable for all tables that you have permissions for. Tech support and a dedicated CMS are great. Versatility, costs, support and the application fit our needs.

Nachteile:

Exports and reports are tied to older office versions, uses .xls rather then .xlsx. Requisitions are still on the X3 platform. Can only interface e-maint data out by reports (cannot directly feed an ERP system for processing payments)

Excellent choice for CMMS software

Kommentare: So far we are very happy with eMaint. Customer support is excellent. Software delivers what it promises

Vorteile:

Customer Support, Powerful, Options, Flexibility, Software updated on regular basis.

Nachteile:

KPI and Report creation could be a little easier.

Great Product and Customer Support

Kommentare: Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.

Vorteile:

Very easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful.

Nachteile:

Reports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues.

In Betracht gezogene Alternativen: SAP Concur

Church Facility Management

Kommentare: This software allowed me to implement an OEI (Operational Efficiency Initiative) for our facility.
We have moved from Reactive to Proactive maintenance. We use this to monitor and manage all facility related items including Vehicles. We use this to document the Inspections and Compliance requirements of the State for various pieces of equipment to include boilers, elevators and life safety equipment. Without this software it would not be possible to manage and track history to make decisions concerning repair or replace.

Vorteile:

It is available to us anywhere and anytime we have an internet connection. We do not have to worry about backing up the database, it is handled by eMaint. The ability to create specialty reports on demand.

Nachteile:

The limited ability to display no more than 100 records in "list" mode. Printing reports takes several steps and screens to generate a .pdf report.

Kommentare: I'm the maintenance manager of a small/mid-sized manufacturing facility (60K sq. ft.). I recently led the purchase of eMaint X3's CMMS to improve the efficiency of my department; and would highly recommend it for companies looking for a highly functional and customizable CMMS, at a manageable cost. As a company, we were experiencing one of the most challenging growth-periods a company faces in its growth cycle. That in-between stage, when the company starts to necessitate large company functionality, on a small-company budget. So the need to increase my department's efficiency at minimal cost became a top priority. I began looking at a multitude of options, from on premise software systems to web-based systems. In pursuit of finding the right system, I found the following criteria pertinent to my decision: Functionality- does it do what I need it to do
Security- is our information safe
Reliability- is the program/company stable (loss of input data is time wasted)
Expandability- can the program grow with the company, or information transferable in the future, if a higher-end CMMS is necessary
Ease of implementation- teachable, easy to navigate, intuitive, customizable, support,
Cost- purchase price, administration costs, implementation costs, server loads, etc. Utilizing Software Advice's services, I was able to narrow down my list of possible solutions. Dramatically reducing the time and energy necessary to find the program that would work best for our company. After demoing the programs on my short-list, I found eMaint X3 offered the most features in my price range, as well as, the most customization options. It was the customization that propelled eMaint X3 beyond the abilities of any other program in its class. This being invaluable, in my opinion, because the interface could be customized to capture all the specific information we wanted, as well as, be modified to speak the language used internally; making it so intuitive to the user, implementation efforts were greatly reduced. It's for these reasons that I would highly recommend eMaint X3 to companies faced with challenges similar to ours.

The leading maintenance & management system.

Vorteile:

When you need a competent Project Management Software product for your business you must make time to examine several solutions. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can see Maintenance Care’s overall score of 8.0 and compare it against eMaint’s score of 7.5; or Maintenance Care’s user satisfaction level at 99% versus eMaint’s 100% satisfaction score. The assessment will help you see the pros and cons of each program, and choose which matches your requirements better. Aside from the main features, the solution which is simple and intuitive is always the better product. Users who want to save some time or want a Maintenance Management (CMMS) Software advice from our team might want to try out these top choices for this year: Bigfoot CMMS, Hippo CMMS, Corrigo. Helping organizations around the globe implement world-class maintenance operations with its cloud-based software solutions. Work Orders and Requests Asset Management Inventory Management Preventive Maintenance Reports and Dashboards Mobile Maintenance Predictive Maintenance Work Scheduling Document Storage

Nachteile:

There are some lingering things form previous versions that can be problematic. But support is there to help fix it fast. It takes awhile to get everything in the system (parts/inventory/assets) but once you do, it is great and easy to use. Requires prior experience working with Maintenance Software Hard to track inventory/parts UI can be difficult to comprehend initially

Best customer and technical support

Kommentare: What I like the most about eMaint is not only great web-based application but best customer and technical support.

Vorteile:

eMaint is web-based so it can be accessed from anywhere. It is also easy to maintain and add new modules such as Material Requests and Interactive Plans according to our business needs without extra cost.

Nachteile:

We have been using eMaint X4 version for last 3 years and looking forward to upgrading to X5 but it takes longer than I expected for X5 to be fully compatible to all X4 features.

eMaint CMMS Review

Vorteile:

The best functionality of eMaint is its flexibility and customization. I've been able to tailor it so that is suits our departments activities, responsibilities, and operations. That customization is a major function of the superior customer service at eMaint, starting but certainly not ending with the rep. She is responsive, knowledgeable, and a joy to work with.

Nachteile:

We use the scheduler module each and every week, there could be so much more done with it to enhance its ease of use.

Maintenance Database With Potential

Kommentare: It was made more so for someone who could sit behind a desk and put information into the system all day. We did not have that capability. It was not easy to generate reports or to pure information that had been stored for years.

Vorteile:

The on-line aspect was useful for administrators, but the mobile app was most helpful for the workers in the field.

Nachteile:

The trainings were not easy to follow, and one on one help was difficult. The on boarding process seemed unavailable after the sale so we were paying for parts of the system that were never used

PREVENTATIVE MAINTENANCE

Kommentare: all our site maintenance is covered within eMaint, including breakdowns this previously was facilitated via multiple spread sheets. clarity of parts and options to attach information and pictures

Vorteile:

Ease of use Functionality easy to move around the system

Nachteile:

multiple assets on site which could be covered by one PM instead of raising multiple PM ie: we have 9 Compressors on site which are all serviced in the same schedule each month and we have to produce 9 work orders. Accounting/purchasing can be cumbersome and restrictive only 1 currency option

Emaint CMMS 2022

Kommentare: Transitioned from a paper based maintenance system to a fully automated system that allows ease of access , full control and retrieval of records , forward planning functionality

Vorteile:

The ease of use and navigation makes it very easy to learn, couple that with the extensive amount of material and learning courses in the eMaint library. The people in eMaint are always available to help with queries

Nachteile:

No cons the ease of use and customer support is world class