--- description: Detaillierte Informationen über charles zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: charles Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Direct Mail Automation Software](/directory/31735/direct-mail-automation/software) > [charles](/software/1012151/charles) # charles Canonical: https://www.capterra.ch/software/1012151/charles Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/1012151/charles?page=2) > Mehr Umsatz mit WhatsApp > > Bewertung: **4.4/5** von 21 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet charles? charles ist die führende WhatsApp-Marketing-Software made in Berlin. Unsere einfach zu bedienende Plattform ermöglicht es großen Marken, mit Kunden auf WhatsApp zu kommunizieren - mit einem Fokus auf ROI, Retention und Markenaufbau. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 21 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Charles ## Gewerblicher Kontext - **Startpreis**: EUR 499.00 - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch - **Verfügbare Länder**: Albanien, Andorra, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Grönland, Guernsey, Island, Isle of Man, Italien, Jersey und 32 weitere ## Funktionen - Abonnenten-Management - Agenten-Schnittstelle - Anpassbare Felder - Automatische Antworten - Berichterstattung / Analyse - Berichterstattung und Statistik - Chat / Messaging - Chatbot-Software - Daten-Import / -Export - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - E-Mail-Tracking - Echtzeit-Chat für Kunden - Ereignisgesteuerte Aktionen - Geplanter Nachrichtenversand - Inbox-Management - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kontaktmanagement - Konversion-Tracking - Kundenbetreuung - Kundenerlebnis-Management - Kundenhistorie - Kundensegmentierung - Kundenspezifisches Branding - Lead-Erfassung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Live-Chat - Marketing-Automatisierung - Massen-SMS - Mehrsprachig - Mobile Optimization - Mobiler Zugriff - Multi-Channel-Kommunikation - Nachrichten-Personalisierung - Personalisierung - Proaktiver Chat - Suchen / filtern - Transkripte / Chatverlauf - Verfolgung von Interaktionen - Visuelle Analytik - Vorkonfigurierte Bots - Vorlagen-Management - Warteschlangenmanagement - Wissensbasis-Management ... und 27 weitere Funktionen ## Integrationen (11 insgesamt) - Emarsys - Google Analytics 360 - Gorgias - Klaviyo - Messenger - Meta for Business - Shopify - Shopware - Slack - Typeform - WooCommerce ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Direct Mail Automation Software](https://www.capterra.ch/directory/31735/direct-mail-automation/software) ## Ähnliche Kategorien - [Direct Mail Automation Software](https://www.capterra.ch/directory/31735/direct-mail-automation/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) - [Social-CRM-Software](https://www.capterra.ch/directory/31584/social-crm-tools/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.ch/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.ch/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ch/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [EngageBay CRM](https://www.capterra.ch/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Nutzerbewertungen ### "Empowering Marketing and Customer Engagement with Hello Charles" — 5.0/5 > **Domenico** | *15. November 2023* | Textilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand. > > **Nachteile**: As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience. ----- ### "Efficient, proactive and customer-oriented" — 5.0/5 > **Marina** | *4. November 2024* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented. > > **Nachteile**: At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles. > > Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals. ----- ### "Charles is recommended" — 3.0/5 > **Kristin** | *8. August 2023* | Textilien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Customers appreciate contact via WhatsApp > > **Nachteile**: Technical problems and failures again and again > > Overall recommendable. Friendly staff. ----- ### "Great tool, great support" — 4.0/5 > **Louisa** | *8. April 2024* | Konsumgüter | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities. > > **Nachteile**: While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows. ----- ### "Using Charles to convert website visitors to customers" — 4.0/5 > **Peter** | *19. Juli 2023* | Textilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ability to automate flows makes Charles a very strong tool\! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%). > > **Nachteile**: In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools. > > Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/1012151/charles?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/1012151/charles) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Strukturierte Daten