Campaigner Erfahrungen

Making the most of campaigner

Kommentare: In a single sentence, it's the software I encourage others to purchase more than any other.

Vorteile:

As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors.

Nachteile:

Only suggestion would be to build into the software translation capability, although we have overcome this quite easily.

Really meets our needs!

Kommentare: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Vorteile:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Nachteile:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Awful for designing emails

Kommentare: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Vorteile:

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Nachteile:

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Automation and ease of use

Kommentare: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Vorteile:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Nachteile:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Brilliant Customer Support. Limited Functionality

Kommentare: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Vorteile:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Nachteile:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

A little learning curve, but powerful software

Kommentare: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Vorteile:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Nachteile:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

from Zyxel administer

Kommentare: The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Vorteile:

easy to use. Cover most function that we need. Drag and drop save a lot of time.

Nachteile:

RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient.

Good value for the money

Kommentare: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Vorteile:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Nachteile:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Hotchkiss Brain Institute review

Kommentare: Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns.

Vorteile:

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Nachteile:

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

I like the idea of this, but not easy to use

Kommentare: It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Vorteile:

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Nachteile:

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

Winterfolk Festival Bulk Email Program

Kommentare: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Vorteile:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Nachteile:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Good, but not for beginners

Kommentare: We are an agency and use Campaign to send email broadcasts for out clients.

Vorteile:

The price is probably why my company chose Campaigner.

Nachteile:

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

Vorteile:

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Nachteile:

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Using campaigner to support our ISP business and more

Kommentare: Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Vorteile:

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Nachteile:

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

review

Kommentare: i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Vorteile:

Simple is better, so that makes it easy for non-experienced users to learn.

Nachteile:

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Reliable and accessible

Kommentare: It served our needs well!

Vorteile:

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Nachteile:

Customer service in the rare event of glitches wasn't great.

Issues with unsubscribed members

Vorteile:

more convenient than using internal email.

Nachteile:

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues. Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Campaigner review

Kommentare: We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.

Vorteile:

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

Nachteile:

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Pros & Cons

Kommentare: Overall, Campaigner is efficient & effective in meeting our company's current needs.

Vorteile:

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Nachteile:

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

Campaigner Review

Vorteile:

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business. - Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Nachteile:

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options. - More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Long time user

Kommentare: Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Vorteile:

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Nachteile:

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Long-time user review

Vorteile:

Plenty of features such as segmentation, list management, sign up forms, good reporting. Ability to use Campaigner because of Canadian servers complying with privacy legislation in British Columbia

Nachteile:

API integration needs improvement, account management (related to billing) requires even more improvement with prompt attention to inquiries and resolution of issues. Customer service could be more timely and provide better issue resolution experience.

Campaigner Review

Kommentare: We love how we can easily, mass contact all of our contacts with Campaigner. It is quick, easy, and very user friendly. You can preview and edit your email blast before you send it out, saving us from being inefficient.
One of our staff just started using it, and is very comfortable using it because it is so user friendly and easy to use.

Vorteile:

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Nachteile:

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

We have been using Campaigner for 3 years now and it meets our needs.

Vorteile:

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Nachteile:

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Useful platform for contacting my clients and prospects

Kommentare: It helps my business keep in touch with my clients and with people who buy my services

Vorteile:

Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Nachteile:

It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.