Sirvoy Erfahrungen

Does the job effortless

Kommentare: Amazingly fast (instant) response time and a true pleasure to deal with

Vorteile:

Easy to use and simple to setup. Fast working

Nachteile:

'extra's' need a bit more flexible options

Amazingly Intuitive, Consistently Impressive

Kommentare: See Pros, above.

Vorteile:

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Nachteile:

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Great Company

Kommentare: excellent

Vorteile:

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

Nachteile:

I cant think of anything, they are really good

They made it worse

Kommentare: Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.

Vorteile:

not much, its adaptable if youare prepared to use clutzy solutions

Nachteile:

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Sirvoy is great for small hostels and hotels

Kommentare: good. it runs the entire business. we use it daily and would be lost without it

Vorteile:

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

Nachteile:

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

Outstanding customer service

Kommentare: I love this product for my Hospitality Property Management and Channel Management. I'm now setting it up for a second property. A few days into the 14 day free trial and I was hooked. The setup is smooth, simple to follow, and easily linked to our website, channels, and the secure online payment service. Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it. This level of care in customer service is rarely experienced.
I also love that the product is sufficiently well thought through that it doesn't require lengthy initial or ongoing training sessions. In my view if you can't learn a system on the fly then it's too complicated.
There are no perfect systems, but for me Sirvoy is pretty close!

Vorteile:

Clean and simple visuals. Easy to use. No training required. Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.

Nachteile:

On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.

In Betracht gezogene Alternativen: iBex und Newbook

Warum Sirvoy gewählt wurde: New business, wanted to find a better system, something that was easy to set up and use and provided ongoing value for $.

Zuvor genutzte Software: iBex

Gründe für den Wechsel zu Sirvoy: The 14 day free trial was the deal maker. After playing around with Sirvoy on and off for only a few days I found that I'd already got my property set up and was virtually ready to go to launch my business availability online. I was blown away at how easy it was.

Sirvoy works. Well. Very well and really straight-forward.

Kommentare: Easy.

Vorteile:

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Nachteile:

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Great PMS with Stellar Support

Kommentare: Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Vorteile:

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

Nachteile:

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.

In Betracht gezogene Alternativen: Cloudbeds, WebRezPro und Lodgify

Warum Sirvoy gewählt wurde: We needed a more robust system that incorporated text messaging, emails and group bookings at a reasonable cost for a new business.

Gründe für den Wechsel zu Sirvoy: Great suite of features at a reasonable cost with a clean layout.

Customer Support is Great

Vorteile:

I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.

Nachteile:

It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.

Excellent Support

Kommentare: Very good

Vorteile:

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

Nachteile:

There is nothing I dislikes about Sirvoy. It does everything it says it does.

Almost Perfect, But Not Quite

Kommentare: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Much Improved

Kommentare: I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John

Vorteile:

Once it is set up it works well

Nachteile:

set up is a biatch

Returned

Kommentare: I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!

Vorteile:

It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.

Nachteile:

In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.

GöteborgsOperans Guest Apartments

Kommentare: I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.

Vorteile:

That it is easy to use and that you can do almost everything on you one.

Nachteile:

Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

By far the best booking platform

Kommentare: After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!

Vorteile:

Easy of use, clear and concise interface on both the back-end and front-end.

Nachteile:

Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.

Easy and Simple

Kommentare: My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Vorteile:

Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it. You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Nachteile:

There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

Fantastic customer support.

Kommentare: Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

Vorteile:

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Nachteile:

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Sirvoy is at the Top of Our List

Kommentare: I was recommended Sirvoy from our web developer as he had past clients use the system and had heard only positive feedback. Needless to say, the decision was made and it has been extremely easy not to look back. Our experience using the Sirvoy system over the past year has been user friendly, simple and it provides all the necessary tools for us to run a 20 room lodge/hotel online. It is very simple to add channels via the interface and took us no more than 30 minutes to get everything hooked up. I would recommend Sirvoy to any small to medium sized hotels and is without question, the best CRM system we've used so far. Oh and customer service is great too! They answer your questions nearly straight away and email you if they see a problem with your set-up , even before you notice it.

Vorteile:

Ease of use / user friendliness

Nachteile:

Wish there was an option to set certain promotions for separate years as well. For example, have the dates 15/12 - 15/01 have certain price, regardless of year. Would save me time.

Service and Support

Kommentare: Sirvoy support is really easy to reach. They listen to your concerns and problems and find the best solution. Support doesn't give up on a problem. They will find an answer for you. i've had so much trouble with other industry related support that Sirvoy really stands out in a positive way.

Vorteile:

I found it very easy to set up. I spent several months trying out different software packages. IIt is very friendly for staff, and love the SUPPORT. They think outside the box and really try hard to find solutions.

Nachteile:

I would like to be able to get better reports or search options.

la casa verde - Ecuadorian Guest House

Kommentare: We have been using Sirvoy for a little less than a year now and we are happy with its functionality. It is easy to navigate and user friendly. It is nice that guests can book directly through the site. One thing that would be helpful is if it could compile reports based on different variables - guest origin, specific extras purchased, etc. Thank you!

Vorteile:

East of use.

Nachteile:

Inability to compile reports based on individual "extras. " For example, if you wanted to see how many of a certain item you've sold.

Best Channel Manager for a small hotel

Kommentare: Not one overbooking in 2 1/2 years, but had a couple with our previous Channel Manager. Sirvoy updates the availability on all channels much more quickly.

Vorteile:

Apart from the fact that it works well and is easy to use the support team are always responsive and helpful. It is also by far the most economical solution I could find and the booking engine was easy to install on our website.

Nachteile:

Can't think of any real problems. Adding support for more OTAs e.g. Ctrip, maybe.

Far easier and better then we expected. A relieving product we couldn't´t live without!

Vorteile:

It´s easy to understand and use, it´s flexible and has all features you need. When we sometimes get stuck the help is only a call away and those guys always keeps their word when they say they´ll be back and help you shortly! They are also very educational and patient with dummies like me!

Nachteile:

Can´t really think of anything! Perhaps a simple but safe payment solution...I would also like to be able to show more pictures of each room in the room description, if fx you can´t afford an expensive homepage but decide to only make a simple one and then would like the Sirvoy "booking button" to do the work.

Made our booking system super easy

Vorteile:

Love how easy it is to cancel a reservation or to add nights, everytime there is something new that I need and cant find the function I can always ask someone on the live chat instead of sending an email and waiting for my answer.

Nachteile:

Maybe that is a little bit hard to get all the email address of my past customers at once, i was able to find them but the format is not as easy to read

Well done Sirvoy

Kommentare: Getting better all the time support very helpful just needs a few tweaks to Deposit credit card details faxes don't always arrive

Vorteile:

Ease of use

Nachteile:

printing of booking long winded have to use print specification

Getting your stuff together!

Kommentare: Easy to use and connect to global booking sites, TripAdvisor etc. Multiple possibles for languages and room specifications. A good overview over room and calendar. A plus with direct invoicing with account information. Wishlist: Possibilites to use any language on the booking section and change to another language for the invoice. Would be the world for us ex-pats, working in another country!

Vorteile:

Easy to use, good support, flexible with changes

Nachteile:

A little complicated for adding different pricing.