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Über Questback

Die Feedback-Plattform für Unternehmen, um fundiertere Entscheidungen zu treffen.

Erfahre mehr über Questback

Vorteile:

I like the interface total and th possibility to costumize. Easy to build the quests.

Nachteile:

Reports are sometimes difficult (comparisons and filters).

Bewertungen zu Questback

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.7
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.6

Weiterempfehlungsquote

9.0/10

Questback hat eine Gesamtbewertung von 4.7 von 5 Sternen basierend auf 43 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (43)

Jörg
Berufsoffizier in Schweiz
Öffentliche Sicherheit, 5’001–10’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Benutzerfreundliches Umfragetool

5.0 letztes Jahr

Kommentare: optimales Verhältnis von Aufwand und Ertrag für Ergebnisse im Bereich Befragung von Mitarbeitenden und Kunden

Vorteile:

Einfachheit, insbesondere der Wiederverwendbarkeit von Umfragen

Nachteile:

Für die Auswertung: Lesbarkeit der Beschriftung von Diagrammen und Tabellen

Antwort von QuestBack

letztes Jahr

Vielen Dank für Ihr Feedback!

Dahn-Ola
web-editor in Schweden
Bürgerliche & soziale Einrichtungen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Questback - easy to use, great customer service

5.0 vor 2 Monaten Neu

Kommentare: Really great tool - highly recommend it.

Vorteile:

I mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times.

Nachteile:

I have no complaints, I really like the tool.

Antwort von QuestBack

vor 4 Wochen

Thank you for your kind words, Dahn-Ola! Happy to hear that Questback is working well for you and your users. We are always here to assist when needed. Don't forget about our "Academy" located in the bottom left corner. We regularly update it with new videos and information that might be needed. Have a fantastic day!

Selene
Communications specialist in Irland
Maschinerie, 5’001–10’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

TOMRA Feedback

5.0 vor 4 Wochen Neu

Kommentare: Great experience and value for money, and we would use the product again

Vorteile:

Customized platform with a very engaging support team. The team were always contactable

Nachteile:

We had issues with some languages and testing

Catarina
Project administrator in Schweden
Regierungsbeziehungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review from The Living History Forum (Government)

4.0 letztes Jahr

Kommentare: Overall, questback has worked well. We have received many evaluations which we can follow up.

Vorteile:

We use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training.

Nachteile:

I'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support.

Antwort von QuestBack

letztes Jahr

Thanks for the review! =) Glad to hear that you received good help from our support!

Anette
Senior HR Advisor in Norwegen
Krankenhausversorgung & Gesundheitswesen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use and great support

4.0 vor 3 Monaten

Vorteile:

The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.

Nachteile:

I find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.

Antwort von QuestBack

vor 2 Monaten

Thank you for your positive feedback! We are dedicated to ensuring that we are always reachable by phone and can offer prompt support. We appreciate your feedback on report creation. Our team is constantly working to improve the UX. The challenge lies in making the complex easy, a goal we consistently aim to achieve.

Thomas
CEO in Schweden
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Questback a friend indeed

5.0 vor 2 Monaten

Kommentare: A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run

Vorteile:

The service I receive from the Company, Highly skilled employees

Nachteile:

You need to spend time understanding the tool, not always self-explanatory

Antwort von QuestBack

vor 2 Monaten

Thank you for your feedback Thomas! We're glad you like our service. If the tool is only used to distribute and publish a survey, as well as view a generated live report, then it is a super simple tool. The more complex the structures and setups you want, the more time you will need to spend on the platform. Therefore, I thought I'd tip you off about Questback Academy. Have you discovered our "Academy" tab in the bottom left corner when you are logged into Questback? There, you'll find a bunch of videos explaining the different functions and tabs. Many find it to be the quickest way to get any issues resolved. Best of luck!

Inge
Group Head of People and Culture in Dänemark
Informationstechnologie & -dienste, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Customer Support

5.0 vor 2 Monaten

Vorteile:

Adjustable and flexible systems for various surveys. Can be adjusted exactly to our needs.

Nachteile:

System contains many features and possibilities. Makes it a bit complicated for a user who is not working in the system on a daily basis. Luckily, the Customer Support is excellent.

Antwort von QuestBack

vor 4 Wochen

Thank you for your feedback, Inge! We often say that Questback is a bit like Lego. It's highly customizable, whether it involves employee surveys, customer surveys, or marketing surveys. To achieve this versatility, the tool needs to have many features. A tip is to request a full walkthrough/training on the tool and record the meeting so that you can always go back and watch the parts you need. Write down the parts you wish for us to cover during the meeting, send it to your contact person, schedule a time for the meeting, and then voila =)

Agnete
Market Analyst in Norwegen
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Questback feedback

5.0 vor 4 Monaten

Vorteile:

Easy to use, can create rather complex surveys, good customer support

Nachteile:

Takes time to correct bugs in the system

Antwort von QuestBack

vor 3 Monaten

Thank you for your valuable feedback Agnete! We are continually working to improve our response time and processes for bug fixes. Hopefully, everything you needed to be fixed is fixed. If not, please get in touch, and we can see if there is anything we can escalate from our side.

Mikaela
Chapter Management Lead and Product Owner in Schweden
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Some kind of "multitool" for many different types of surveys

5.0 vor 2 Monaten Neu

Kommentare: I like Questback, and I definitely recommend it

Vorteile:

Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback

Nachteile:

I wish there was a chat support in the tool, even though the support responds quickly then you send them email.

Erik
Branschutvecklare in Schweden
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Transportföretagen

4.0 vor 2 Monaten

Kommentare: Very positive! The positive approach the Questback people have make working with them a pure joy!

Vorteile:

Support from Questback and easy to use.

Nachteile:

Nothing. I find Questback easy to work Withings.

Antwort von QuestBack

vor 2 Monaten

Thank you very much for your feedback, Erik. Glad that you find our tool easy to use and that you've had such a good experience with our support =)

Stein
Business Relations Manager in Norwegen
Bau, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Essential tool to capture user satisfaction

5.0 letzten Monat Neu

Vorteile:

Professional tool that helps to design, plan and develop the questionnaire and running the survey. Incl. afterwork with reports and analysis. All needed functionality in place.

Nachteile:

Not applicable. There was nothing I didn't like...

Kristina
CEO in Schweden
Marktforschung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use and learn, great support

4.0 letztes Jahr

Kommentare: Easy to use and learn. The support is always fast!

Vorteile:

Simple logic and has most of the functions you need to carry out all types of surveys.

Nachteile:

We lack support for conducting phone interviews but have found a way around this.

Antwort von QuestBack

vor 7 Monaten

Thank you for your feedback! It sounds like a very exciting project, Kristina! We are constantly working to develop the platform. If you have good ideas on what might be needed to facilitate things for you, don't hesitate to get in touch. We evaluate all the suggestions that come in.

Hanle
Research analyst in Südafrika
Hochschulbildung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surveys in higher education made easy

5.0 letztes Jahr

Kommentare: Questback helps us to provide our surveys as a service to the higher education sector.

Vorteile:

Questback makes survey designing very easy and provides a very professional look for your surveys. There are many functions available to set up the best possible survey such as the routing options. These are also made easy to understand for the users. Overall, Questback is very user-friendly and it doesn't take long to familiarize yourself with the basic functions. The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible. They listen to their clients as their updates many times include features that we as users requested.

Nachteile:

The only concern for us is that only one person can work on an user account at a time and if different teams need to do some work, we need different user accounts for each team. However, I understand that this protects privacy and ease of use. Perhaps there could just be a licensing option where you obtain a few user accounts from the start.

Antwort von QuestBack

vor 7 Monaten

Thank you for taking the time to share your detailed feedback! We are thrilled to hear that you find our platform user-friendly and that you appreciate the professional look and functionalities it offers! =) We understand your concern regarding the limitation of one person being able to work on a user account at a time. If you need more user accounts, please contact your customer success manager, and they will hopefully be able to help you.

john
Operations Manager in Irland
Hochschulbildung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A vital tool in our courses continual improvement and development

5.0 vor 2 Jahren

Kommentare: Questback has been a vital tool in appraising the customer feedback on our courses, allowing us to ensure that we continually strive to improve our delivery of our courses.The clients can ascertain how the course went and how their staff found the course beneficial to their professional growth and their continuing professional development

Vorteile:

I find Questback a very easy evaluation tool - evaluations can be set up in advance especially during heavy course periods - knowing that the evaluation is set up allows me to concentrate on upcoming courses.The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.The duplication feature is perfect for the same courses that we run for different clients during the yearly schedule - just changing names and dates makes the setting up of evaluations so much quicker

Nachteile:

I do not have any concerns with using Questback

Antwort von QuestBack

vor 7 Monaten

Thank you for your positive feedback, John! We're delighted to hear that our platform has played a key role in simplifying your evaluation process. Questback can be used in various ways for collecting feedback and analyzing data. Don't hesitate to reach out if you need guidance or tips and advice.

Nina
CI Manager in Jersey
Gastgewerbe, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A reliable and versatile survey tool for professional use

5.0 letztes Jahr

Kommentare: We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred.

Vorteile:

What I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably. The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful. Multi-channel Customer support works quickly.

Nachteile:

I would like to customize the email-template sent to respondents (colours, name on link etc.)

Antwort von QuestBack

letztes Jahr

Thanks for the review! Regarding the ability to customize your email template. This is fully supported; you can customize your template in our Theme Manager: https://academy.questback.com/docs/managers/how-to-create-a-quest-theme/. Your Customer Success Manager could also help you :)

Valérie
Managing Directeur in Frankreich
Marktforschung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Un logiciel simple d'utilisation et très puissant

5.0 vor 3 Monaten

Kommentare: J'utilise QuestBack depuis de nombreuses années pour la collecte de feedback dans de très nombreux domaines : collaborateurs, clients, études de marché. J'apprécie la très grande fiabilité de cette plateforme qui évolue très régulièrement avec l'apport de nouvelles fonctionnalités.

Vorteile:

Le fait de pouvoir intégrer très simplement dans les enquêtes des données externes qui permettent de personnaliser les feedbacks clients et qui facilitent l'analyse des résultats.

Nachteile:

Le logiciel ne permet pas de faire de la programmation spécifique en dehors des fonctionnalités déjà existantes.

Antwort von QuestBack

vor 2 Monaten

Merci beaucoup pour votre retour, Valérie ! Nous apprécions cela. Actuellement, la seule personnalisation que nous autorisons au-delà de nos fonctionnalités existantes se fait par CSS. Étant donné que vous êtes une utilisatrice active de Questback, si vous n'avez pas encore eu l'occasion de consulter Questback IQ, je vous recommande vivement de le faire. Nous y présentons une analyse haut/bas nouvellement lancée, qui est particulièrement utile pour faciliter l'analyse de sondages étendus.

Lyn
ILT/eLearning Instructor in UK
Hochschulbildung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5.0 letztes Jahr

Kommentare: we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications

Vorteile:

Questback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed.

Nachteile:

Would be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing

Antwort von QuestBack

letztes Jahr

Thanks Lyn! We have now updated so that you could jump directly to the question in "Designer" by clicking on the button "Preview" and then in the pop up screen at the top you have a filter "Go to Question" :)

Magnus
ceo in Schweden
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to set up and very logical and easy to use and make changes

5.0 vor 7 Monaten

Kommentare: Very satisfied and we dont want to change

Vorteile:

Good support, good setup and always works

Nachteile:

We were thinking that the designed felt a little bit old

Antwort von QuestBack

vor 7 Monaten

Thank you very much for your review and feedback, Magnus! I have great news for you - We are heavily investing in our UI and UX right now, so hopefully, you'll notice a significant difference when you log into the platform before the year ends. The challenge has been that Questback is such a comprehensive tool with so much functionality built over 20 years that a design change doesn't happen overnight. But good things come to those who wait =)

Melissa
Operations Manager in Südafrika
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use - even for the computer illiterate

5.0 letztes Jahr

Kommentare: We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations.

Vorteile:

The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered.

Nachteile:

It isn't always intuitive - like a right click of a button doesn't take you anywhere

Antwort von QuestBack

vor 7 Monaten

Thank you for your very positive feedback! I'll make sure to pass on your kind words to your contact person and our support team. It will make their day! :-) We always strive to develop our platform based on our customers' wishes. If you have any suggestions or feel something should be different, don't hesitate to let your contact person know, and we'll internally explore the development possibilities. Without saying too much, some changes in the near future might be the solution you're looking for. Stay tuned!

m
Adviseur in Niederlande
Justiz, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ervaring met Questback

4.0 vor 3 Monaten

Kommentare: Goede ondersteuning, indien nodig. Continue verbeteringen zijn zichtbaar.

Vorteile:

Er zit een logische opbouw in met veel functionaliteiten.

Nachteile:

Kleine beperkingen in vormgeving, zoals het niet aanpasbaar lettertype in de vraagstellingen.

Antwort von QuestBack

vor 3 Monaten

Thank you for your feedback! We have 11 different fonts that you can use at the moment. We are evaluating the possibility of expanding the list with more fonts. If there is any specific font you have in mind, please do not hesitate to contact us, and we will internally evaluate it.

Jimmy
Associate Postgrad Dean in UK
Bildungsmanagement, 5’001–10’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Questback essentials as a survey tool

5.0 vor 10 Monaten

Kommentare: Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output

Vorteile:

Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need

Nachteile:

Designing specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users

Antwort von QuestBack

vor 7 Monaten

Thank you for your feedback, Jimmy! Questback is highly committed to having a tool that is reliable and fully operational 24/7. Our customers are the ones who use our tool the most, and it evolves thanks to their wishes. If you have suggestions for improvements in the future that can make things easier, don't hesitate to reach out, and we'll make sure to evaluate it.

Jelle
Manager Customer Relations in Niederlande
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Super handig om klanttevredenheid te meten

5.0 vor 3 Monaten

Kommentare: Goed de klantenservice is ook goed en denken met je mee.

Vorteile:

Veel mogelijkheden, eenvoudig, laag geprijsd in vergelijk met veel andere leveranciers, mooie rapportages welke eenvoudig te draaien en aan te passen zijn.

Nachteile:

Voor onze toepassing hebben wij geen minpunten.

Antwort von QuestBack

vor 3 Monaten

Thank you for your positive words, Jelle! It's great to hear that you've found value in our live reports and finds our tool useful for measuring CX. Fun fact: Did you know that by sending out a survey containing five questions and having only three background parameters about the customer, you can theoretically generate hundreds, if not thousands, of combinations to analyze in Questback? =)

GUERRIC
Field netwerk manager in Belgien
Software für die Automobilindustrie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

klantentevredenheid

5.0 vor 2 Monaten

Vorteile:

klantvriendelijke tool om enquêtes uit te sturen en topt team dat steeds paraat staat om te helpen.

Nachteile:

geen echte nadelen dat ik kan beschrijven

Antwort von QuestBack

vor 4 Wochen

Thank you for your feedback, Guerric! Happy to hear that Questback has worked well for you!

Nina
HR-generalist in Schweden
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Interface and development

4.0 vor 10 Monaten

Kommentare: Very good. Nowadays, I like that they focus on development.

Vorteile:

I like the interface total and th possibility to costumize. Easy to build the quests.

Nachteile:

Reports are sometimes difficult (comparisons and filters).

Antwort von QuestBack

vor 7 Monaten

Thank you for your feedback, Nina! We aim to make the complex easy. Given the system's vast range, there's sometimes a risk it might feel more complicated than necessary. You can always schedule a session with your customer success manager for a walkthrough of the logic, how does that sound? For quicker support, don't hesitate to call our support line.

Ischa
Ischa
Student in Niederlande
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fijne ervaring!

5.0 vor 2 Wochen Neu

Kommentare: Positieve ervaring. Doet wat het moet doen!

Vorteile:

Questback is makkelijk in gebruik en laagdrempelig opgesteld. Ook uitgebreide enquetes met routing zijn eenvoudig op te stellen.

Nachteile:

Geen minpunten voor Questback op het moment.