ClinicSource Erfahrungen

medical looking EMR

Vorteile:

The layout for each client is easy to understand. The DOS fall under the Eval and POC, and the goals are automatically populated into each note. The breakdown for the note is splint into a SOAP note format to ensure covering all areas of documenation.

Nachteile:

The visual aspect is very "medical model," however it is not a big issue for me. Other therapists have commented on the general viewing screen.

A must have software for practice management

Vorteile:

I love the color coding used for the type of appointment. (i.e. evaluation, therapy, etc.) It helps keep our patients organized as well, and clinicians know what their schedule is going to look like at a glance. I also love that it is very intuitive and easy to navigate for entering patients, insurance, physicians, etc. The fact you can create your own templates is nice too and helps things run efficiently.

Nachteile:

I really dislike that a document cannot be edited once it is signed. I understand the reasoning behind it so none of the information can be tampered with, but often times people make mistakes even if they have read it over and over again. It is frustrating to have to take the extra step of creating an amendment to explain the change rather than just edit the original. I think there should be a one-time option at least to edit a document following a signature and then it lock after that. I also wish that there was a way to scan a document like an intake form or insurance care and Clinic Source take the information and enter it in the correct fields to decrease the time entering patient information. Not sure if that is possible but it would be amazing for sure to so many practices.

Clinicsource

Kommentare: comprehensive features specifically designed for therapy practices, user-friendly interface, strong customer support, and integration capabilities,

Vorteile:

Offers a full suite of tools for managing patient information, scheduling appointments, electronic medical records (EMR), billing, and insurance verification, tailored to therapy practices.

Nachteile:

Once a document is signed, users cannot edit it, which can be frustrating if mistakes are made.

ClinicSource

Vorteile:

I liked the simplicity of using ClinicSource.

Nachteile:

I didn't like how I was unable to pull forward from previous documents.

Clinic Source

Kommentare: My overall experience was good and i would recommend

Vorteile:

Easy to use when putting in soap notes and scheduling.

Nachteile:

I dont have any dislikes for it at this time.

Customizable, but older system that isn't really user-friendly.

Kommentare: Prior to going with Clinic Source, we were doing our paperwork with Word and Excel. It was way past time to switch to an electronic system to keep track of our paperwork. We initially went with Kareo, which we found was not customizable like we needed it to be. Therefore, I needed to find something else. I reviewed several products and signed up for a few demo accounts as well. Clinic Source was the only program that allows me to customize our documents, which is critical for our practice. I like the fact that I was able to customize our documents, but this was a very frustrating process with a pretty big learning curve for me, and I made several mistakes. I found that some aspects of the template creation process didn't work well, which made the process very frustrating. Now that the templates are set up, the program has been helpful in keeping track of our documents, but there are a lot of things that aren't very user-friendly and could be much simpler. I also find it very frustrating if I need to correct something in my templates. I like the fact that I can create notes from a schedule. I also like that I can copy assessments and plans. This process can be a little tricky at times, though, and I wish it were more user-friendly.If you can find another software that allows you to customize your documents, you might want to consider going with that company instead of Clinic Source.

Vorteile:

This is, unfortunately, the only software that we could find that offered templates that were customizable to the extent we needed them to be. This is the strongest aspect of the software. The scheduling process and the note-taking process work fairly well. I like that I can create notes from the schedule and that I can create reminders in the schedule. I like that I can add diagnoses and procedure codes.

Nachteile:

The only thing I like about this software is that the documents are customizable. It was important that we be able to create our own templates, as our documents are very specific to our field. I like the fact that I was able to customize our templates, but there is a steep learning curve, and a few pretty big details that I don't think were adequately covered in the training sessions or the support manuals. The process was pretty frustrating overall, and I'm glad that that part is done. There are a lot of things that didn't go as well as they should have in the customization process. Also, I found it much easier to create my own components for the templates than to use the ones created previously. There are a lot of things that I wish were different. One big downside is that it is not possible to make it so there is carry over from documents, so I can't have an aspect of an assessment show up in a plan automatically, or of a plan to a note. There is a "goals" feature that is supposed to carry over between reviews, plans, notes, etc. Unfortunately, there can only be one goal section in a document for this to work. Overall, I find the program to be a little outdated and not very user-friendly. The process of copying assessments and plans is kind of tricky and frustrating, among other things. Also, I find it odd that only diagnosis codes show up in assessments and plans, and not the description of the diagnoses. I also don't like the one-year contract.

Run from clinic source you have been warned

Kommentare: Painful: Covering myself in Papercuts and dipping my hand into a bowl of alcohol would have been easier

Vorteile:

I liked the familiarity of the software, I’m so sorry, but that’s it

Nachteile:

I hated the customer service, lack of training with contracted customer, service agents, lack of follow up with urgent concerns. Lack of help with billing if you are a private practice and a small business, this is not the EMR or billing software for you.

best clinic app ever

Kommentare: it shows me everything i need to know to be able to get all my work done.

Vorteile:

clinic source allows me to be stress free when it comes to seeing who is the best for me.

Nachteile:

they do not have in app communications team there 24/7

Not a huge fan

Kommentare: Experience was hit and miss, but mostly misses.

Vorteile:

The thought of having your medical information and physician contact at your fingertips.

Nachteile:

The overall experience was not enjoyable as there were multiple redundant loops.

Raja_Ahmed

Kommentare: It was be a nice experience and I will repeat it

Vorteile:

I like the design of the website There is an organism of patients and clinics It's simple to use

Nachteile:

The advertisements that be shown on the platform

Extremely Dissatisfied

Kommentare: The lack of support in learning to navigate the program. Encouraging me to give the program a try every time I asked to cancel. Did not work with ease in setting program up. I requested to cancel since the beginning in March 2021 and they continued to charge me for the entire year. Then in May 2022 informed me that to send an email to cancel. Only to tell me that I was auto-renewed for another year and cannot cancel. Refusing to reimburse me for last year and now still charging me for this year. I would have to close down my business bank account to stop the charges. Horrible customer service!!! I will share with all peers and collegues in social media the manipulation of clinic source. Who is still refusing to reimburse me and indicated they will still bill me every month for a 2nd year.

Vorteile:

Scheduling. But wasn't able to fully set up caseload and had limited supported. Asking me to pay for more training.

Nachteile:

The lack of support in learning to navigate the program. Encouraging me to give the program a try every time I asked to cancel. Did not work with ease in setting program up. I requested to cancel since the beginning in March 2021 and they continued to charge me for the entire year. Then in May 2022 informed me that to send an email to cancel. Only to tell me that I was auto-renewed for another year and cannot cancel. Refusing to reimburse me for last year and now still charging me for this year. I would have to close down my business bank account to stop the charges. Horrible customer service!!!

Gets the Job Done but can be highly irritating!

Kommentare: Overall, ClinicSource is a fairly easy yet somewhat archaic system. I primarily use the system for compiling pediatric evaluation reports and creating care plans, so I can not really comment on the functionality of day to day use, such as documenting daily notes. Also, if you are a night owl and tend to do work late at night, BEWARE of the nightly system LOG OFF!

Vorteile:

ClinicSource is relatively easy to use once you play around with it for awhile to test out its functions. I like the ease of typing up an evaluation report; once you have your template set up (which can be a bit tricky to muddle through) it is relatively easy to click through the evaluation using helpful drop downs and checkboxes. You can also design multiple templates to use for different types of patients. There is a pretty good amount of pediatric-relevant terminology, embedded score reporting for many pediatric assessments, and the pre-loaded goals are pretty helpful.

Nachteile:

The user interface is somewhat old and clunky. It kind of feels like you are using an outdated program that was created in the early 2000s. The single most annoying about this EMR program is that there seems to be nightly outage (most likely due to system maintenance) but I have never seen any kind of warning message about it. In fact it doesn't even show you a pop up message after it has logged you out with no warning whatsoever! Luckily, the system auto-saves every 2 minutes, but sometimes within that 2 minute period, I have typed a good amount of information, especially if I am in the zone!! And guess what? All of that information is basically lost when the system logs you off...poof! gone! After a fruitless search of their website, I emailed the ClinicSource Help Desk, to inquire about the specifics of this nightly log off. I still have not received a response to this question, which is highly annoying.

ATP Review

Vorteile:

We started with Clinicsource when the company was a lot smaller. It is easy to use and therapist driven.

Nachteile:

I would have liked for CS to more quickly have added a teletherapy option that is already included in pricing. Pricing per user and separating features such as memory, billing, appt confirmations, etc drive up pricing which is the biggest issue I have with the use of this program. If prices continue to go up, I may need to look into other EMR options that are much more reasonable in price.

Perfect for a Started EMR

Kommentare: We have been using CS for about 3 or 4 years now and it has served us well. Until recently, we had no concerns, however, our pricing was increased without notice which left us feeling concerned. We enjoy the calendar feature (pushes to Google Calendar) as well as the ability to use some simple templates with check boxes and narrative capability as well as the ability to upload various documents. We understand price increases however we aren't seeing any new features which might make us want to consider an increase.

Vorteile:

- relatively inexpensive - relatively easy to learn - good for small businesses - unlimited storage for documents - billing capability (we don't currently use this feature but we could)

Nachteile:

- poor training manual - limited customer support - no notice regarding price increases - interface and organization is somewhat disorganized - not as intuitive as other EMRs

Customer Service Rocks

Kommentare: I find managing the variety of income streams (payments from insurance companies and from individuals, copays, cash pay) to resolve efficiently in the system. All of the documentation looks refined and professional.

Vorteile:

The software is easy to navigate and comprehensive. I am a therapist who needs to be able to document comprehensively and with speed, and the clinic source software makes that possible. Learning the billing and accounting management part of the system was facilitated by excellent customer service with knowledgeable support staff. [SENSITIVE CONTENT HIDDEN] has patiently walked me through the billing and accounts system step by step and in a short time, I have developed confident competence in this area which was previously unknown to me.

Nachteile:

I was intimidated about the accounts and billing portion of my practice, and initially I did not like this part of the system. With the help of customer service, I have learned how to manage billing and payments and no longer feel that way.

Review of billing training.

Kommentare: I recently completed training for claims and billing with [SENSITIVE CONTENT]. He provided for me an excellent training experience in which he offered a clear and concise description and demonstration of Clinicsource electronic billing procedures. His pace in teaching the invoicing and claims process was excellent for me with responsiveness to questions, repetition when necessary, and with explanations about the electronic recording system and how to best utilize it. [SENSITIVE CONTENT] demonstrated superb teaching skills with patience and attunement to my learning process and clarifications as necessary. [SENSITIVE CONTENT] is an unusually qualified trainer for users of electronic medical records systems, and he is a valuable asset to the Clinic Source training team.

Vorteile:

Like availability of end of month statements and HCFA 1500 forms for patients.

Nachteile:

Too soon to know. The relationship between Clinicsource and IBS is a little unclear ,

ClinicSource review

Vorteile:

I like how most of what we need is integrated into one platform. Also, ClinicSource has exceptional customer service and training. [SENSITIVE CONTENT HIDDEN] has gone above and beyond multiple times to remedy a situation (usually an error we made!) or provide further training. Thanks, [SENSITIVE CONTENT HIDDEN]!!!

Nachteile:

The price of the additional fax service is way too expensive, but it would be nice to add it if cost efficient. It would be helpful if there was another way to add attachments to a patient's account. As of right now, you can only attach documents to the evaluation.

Behind on features and not very efficient

Kommentare: Overall Clinicsource is just behind on features that help with efficiency.

Vorteile:

Basic tasks can be done in main screen, Full patient list first thing you see under patients, pretty basic features and ease of use for a small patient base.

Nachteile:

Auto import for billing reconciliation not available, no auto alerts for ending insurance authorizations, too much room for error in billing and insurance auth expiration. Not customizable.

Review

Kommentare: [SENSITIVE CONTENT HIDDEN] was Excellent very good at explaining!!!

Vorteile:

All the features ......ease of system...

Nachteile:

Not sure yet...haven't had time to explore all features

EHR after 6 months

Vorteile:

Select multiple notes to save and print Notes are easy to write with repeat feature Reports have checklists in subsections

Nachteile:

No support on setting up automatic posting of paid claims Inability to provide space for adequate signature on reports All tests are not supported in reports Some sections are not available in reports Does not use logo on client reports

Easy to use, does a lot, inexpensive, but lots of bugs.

Kommentare: This software seems to error while scheduling. Scheduled appointments can disappear. It is fairly easy to use but unstable. Customer service is virtually nil. They refer to help manual, don't answer a phone ever, say to chat to buy the product but then try to chat and will just say chat unavailable at this time, especially if you want to support. I don't now do the billing, but it seems to have interesting functions for billing but think there are easier platforms that are more reliable . It is a fairly cheap alternative, but wouldn't mind paying more for more reliability.

Vorteile:

Does a lot of functions in one platform.

Nachteile:

Bugs, little support, dated, unreliable.

Invaluable Practice management software for pediatric therapists!

Vorteile:

The product offers a wide array of features and is very adaptable to the needs of practices both large and small. The vendor is quick to respond and provides excellent customer service.

Nachteile:

I wish there was a dashboard providing summary data. This information can however be accessed through the "reports" section in the software.

great customer service

Kommentare: *

Vorteile:

Kush was great with helping with a technical issue I was having with the software. He got the problem fixed!

Nachteile:

nothing nothing nothing nothing nothing nothing

Extremely useful for the busy SLP

Kommentare: Overall it is what was advertised. I’m still learning the system and will have to figure out the billing side as well as how to upload a voice protocol template

Vorteile:

Apple compatible Templates for many standardized tests Ability to connect Careplan to SOAPs Client can sign right on the Note

Nachteile:

Learning curve is steep so there is much I don’t know how to do yet Can be slow to respond on iPad Custom templates are harder to create

Training review

Kommentare: It is a user friendly system

Vorteile:

Easy to use once you learn it. Patient set up could be a little less complicated.

Nachteile:

Setting patients up. Too many place to remember to complete.