Auctria Erfahrungen

The BEST bang for your buck and more

Kommentare: Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions. There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will

Vorteile:

I loved most everything Auctria has to offer. 1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing. 2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself – which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible! 3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone. 4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly. 5.) Checking out final bids is so easy. no chasing down people for cc information – with maybe one or two who for some reason chose not to register their card.

Nachteile:

1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online. I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.

Game Changer

Kommentare: Our businesses overall experience with Auctria has been superb! From the software's capability to the customer support, it's all there in one package! Managing components of your organization such as all of your Donors and their past history, all of your possible attendees, communication mediums like email and text, a full fledged web site with a redesigned app experience, enterprise payment processing, and more. There hasn't been anything I couldn't do with this product that I've been able to to think of, or had suggested from our organization. It has saved me countless hours of input, and has made running our events extremely efficient!

Vorteile:

This completely changed how our business was managing parts of the organization, and our event! It's not overly complicated to get started, and there are a LOT of advanced features if you decide you really want to get into it! Not to mention Support is readily available and Very quick to respond to any questions or problems you may have (I once deleted all of my Donors by accident, the night before an event, and they got me restored within an hour!)

Nachteile:

As of 2022, there is honestly nothing missing from this software's capability that our business could think of

Auctria is a great package for a very reasonable price!

Kommentare: We were looking for a more economical option for our school auction, without sacrificing ease of use.

Vorteile:

It was easy to enter items, and managing bids was simple. The dashboard was very clear as the auction was in progress how things were progressing.

Nachteile:

I found the website editor a bit clunky. It was great for customization but a little cumbersome for someone just trying to set up a basic auction website. I wish checkout was automatic at the close of the auction. I wish bidding rules, i.e. starting bid, bid increment, and buy-it-now price could be set globally and then adjusted as necessary, rather than having to set them all before the auction launches. I also wish it were a little easier to bring items to the front. Maybe the highlight function could be part of the online auction, rather than just a kiosk mode function?

Auctria- Gala/Auction Use

Kommentare: I would say our overall experience with Auctria is a 3/5. It got the job done, but by any means was not my favorite software I have ever used for a Gala/Auction, and was not the easiest software to navigate. They get points for offering everything in one place, and for using a payment processor we already use and the ease of processing transactions and uploading auction items was great.

Vorteile:

I liked that it was pretty accessible, and had a lot of the tools that we would need. I liked that it linked to an existing payment processor (Stripe) that our company uses. There was a place for everything in the system.

Nachteile:

The software was not super intuitive and the training was not the most helpful. We had to train a lot of people super fast on things and it was not the easiest to navigate. Even our full time staff had a hard time setting up ticket sales to start with.

For the price, it can't be beat

Kommentare: We used a different software for our first paddle raise fundraiser and it was sort of a disaster. It didn't have the functionalities that Auctria does, like sending out automatic receipts and customizable website. This year we're working on adding the mobile auction feature to increase our money raised.

Vorteile:

Honestly, the price. It is SO much less expensive and has most of the same bells and whistles as more expensive software. It accomplished everything we needed.

Nachteile:

The aesthetics of the site design could use some work. It would be amazing if it integrated smoothly with a more established web-building platform like Squarespace or Wix, but I realize that would likely affect the price.

Auctria for non-profit

Kommentare: This was our second auction with auctria. It went really smooth and set up was easy once we learned all the settings.

Vorteile:

Easy to set up, good value for what we needed, ran itself once auction started

Nachteile:

Doesn’t automatically charge the winning bidders so if they don’t follow through we had to contact them. This was a minor problem. Not enough template design choices

Online Auction Success!

Vorteile:

We appreciated the ease of use of the Auctria platform for both the organization and administration of our online auction, as well as for the account set-up and use by our bidding community. It's very user friendly, clear, and sharable. The price for the services rendered and ease of use makes it feel like a deal!

Nachteile:

Just navigating some of the organization around payment and communication after, but very small hurdles that come with the variety of options and the community we work with.

Powerful fundraising tool

Kommentare: Overall experience has been very positive. It is not the most admin friendly back end, but the library of videos and customer service are excellent.

Vorteile:

The ability to deliver an online auction, as well as sell event tickets, is second to none. It has a broad range of customization tools. The end user experience is simple and well delivered.

Nachteile:

The website editor is fairly difficult to learn. And the back end customization tools, while powerful, are almost overwhelming. I also feel the credit card processing fees are a bit too costly.

Auctria is the most affordable, most robust, easiest to use option out there

Vorteile:

The initial cost ($0 for under $10k profits) was the reason we tried Auctria. I was extremely surprised to find that the website editor had so many display options, so we were able to make the pages exactly the way we wanted. Customer service was also very helpful and available for questions.

Nachteile:

Adding a bank account was slightly glitchy, although that could have been on our end - the admins were in different time zones trying to communicate X)

First Timer

Kommentare: It was good! My fear of deleting items/sales/etc… that I needed

Vorteile:

The ease in collecting via credit card purchases.

Nachteile:

It is user friendly HOWEVER I wish it were friendlier

Great Program for Small Non Profit

Kommentare: Their customer service is top notch! They are very responsive to answering questions and problem solving in the moment at an event.

Vorteile:

I love that it is so customizable! It really can be whatever you want it to be! Use as many or as little features as you want.

Nachteile:

I would like the texting to be a little less clunky. Our users have the most complaints about that feature.

Great software for gala and auction

Kommentare: Overall, it was great to have this software for the entire organizing process of our hospital gala. We are talking a very elaborate event with about 250 guests, 100+ donors, and over 150 auction items. In the past all of these things got tracked in multiple spread sheets and if anything changed, it would have been a disaster. This year, using Auctria, everything was in one place, very easy to see in detail or at a glance. If guests or meals or seating arrangements changed, it was so easy to do and follow and just to stay on top of it.
I realized, that even though I have been using this system for a few month prior to our gala, there are still many functions we have never even touched.
I would highly recommend this software and am extremely glad I did decide for this particular software (never used any other one, but wouldn't switch), but also recommend to take the time to read the manual, play around and take time to understand the many many function to utilize it to its best potential.

Vorteile:

I enjoyed how intuitive the use of the software was. Anything I wanted to do, was possible with this software. There were a couple times were I would provide my volunteers with a log in and they basically figured it out on their own as it was very easy to use and understand the software. Setting up the website, took a little time, but also once I understood how it worked, not a big deal. Enjoyed that I had all info from guests names, seating arrangements, auction items, donors and supporters and much more all handy in one place. Made the reconciliation at the end very easy. I did use an outside budget for this time, but think in the future I would purely use Auctria for that as well. Now that the event is over, it is great to still be able to see all the guests info and pull all different reports we may want to see. The customer service was great in answering any questions I had ahead of time via email, but unfortunately I was never given a phone number to connect with them on the spot. And as it is most often for me, I usually wait with doing something until it needs o be done now and if I couldn't get an instant answer I had to wait and get back at it later. Not their fault, more my own, but I wished sometimes there would have been a live chat or phone number to call. Even though, usually their replies came within a couple hours or overnight as I am on the west coast.

Nachteile:

There isn't much I didn't like. I guess the only thing I didn't understand until we were at the event was that we had the 0.3% charge on Auctria per transaction + the 2.69% on Stripe. The system does show the option to add those fees to the invoice, but we didn't realize it until it was too late. So now we have to cover a pretty large invoice of stripe fees we didn't expect. Anyways, more my fault for not paying attention to ahead of time. But in the future I would certainly add that to the guest check-out or if they want to not pay it, just charge more on our credit card machines then through the system. I also had a couple guests that commented that they weren't able to go back into their registration and make changes to their guest list or meal selection. This must have been a glitch in the system, but wasn't a big deal. For my side, I found it a little confusing with the e-tickets and ticket statements and such, as they weren't fully clear to me what each of them was about and even more so, I thought I had it set up that everyone how registered would receive it automatically. This was only the case for the people that self-registered but not the ones I added manually.

Great fundraising event with Auctria's help along the way

Kommentare: When I'm not volunteering my time for the school I'm an IT manager and software engineer. I began by doing a pretty substantial product comparison before we chose Auctria. After comparing Auctria to other products that cost 10x as much I had two main concerns: 1. How can it be so much more affordable than the competition (what's wrong with it)?
2. No phone or night-of support. After using the product to host a fundraising event with an online/mobile silent auction with on-site kiosks, mobile and remote bidde, a live auction, games, and event with ticket sales and related website, I can say I was amazed at the value and support we received. The product has a ton of well-designed functionality built in. I'd like to feel like we used most of it but there were still areas we didn't touch. As for the support, I have to agree with what many others have said. I've never seen such responsive e-mail support and I've been in the industry for 20 years. We must have sent at least 20 e-mails in the few months we had. They always responded quickly; at most by the next business day, but often the same day and sometimes within minutes. More importantly their responses were always very helpful. None of that having to battle through two levels of support before you get to anyone that knows anything. Sometimes, rather than just explain how to do something, they would make a change for us and then explain the "how". They have good documentation and were always very courteous and helpful.

Vorteile:

Excellent price. Excellent support. Well-designed flexible platform that supported our needs. Modern simple-to-use interface with well thought-out workflows such as check-in/out. Built-in support for credit cards. Built-in ways to engage with bidders, donors, etc. Built-in reporting, export and import functionality.

Nachteile:

Lack of premium support option for off-hours support the night of the event (at least at the time). We did fine without it but I can understand that being a deal breaker for some. It nearly was for me, but I'm glad we decided to go with Auctria. At first we were planning to use the live auction website tool for the live auction, but found it was easier to get the presentation we wanted using Powerpoint. With all the enhancements they keep making that can very well have changed by now.

First Time Online Auction - Went So SMOOTH!

Kommentare: This was our first year with an online auction. Typically we have a live auction 2 a year for our church. At first we were using paper tickets only and at the end it was a nightmare trying to calculate everyone's totals as they were waiting in line to pay. Over the years I have used Excel, MS Access and even Google Forms and Sheets. After last year's auction I decided I wanted an easier program and started looking. I had come up with another option but then COVID hit and another church used Auctria. They raved about it - so I looked into it. It really is easy to use. We did have a few people call the church office to ask some questions about registering and I received some emails for password resets (I just clicked the "send access token" button on their bidder page) and that was it! We are definitely going to use this even when we go back to the Live Auction. We had several parishioners that really enjoyed bidding online (and believe me - not many were happy about it at first - people don't like change!) Several parishioners have asked if we will have a hybrid auction next year - part done online and go to Live. We are working out how we want to handle it, but know we will do some sort of combination next year. We had several buyers that would not normally have been at our picnic and bid this year. We had bidders that didn't win anything make a donation anyway. All in all it was a successful first foray!

Vorteile:

This is a very robust system - has a ton of capabilities - but it is VERY EASY to use! I took time to set up the auction at the beginning. I went through EVERY TAB to make sure that I had all of the setting the way we wanted them. I was able to chat with customer service and they were EXTREMELY helpful! Even on the weekends - when they should have been off - they still answered very quickly. They were able to code in some special requests for reports for me. They listened to product enhancement suggestions. I liked the ability to paste a photo link for the items. I used a lightbox to photograph most items and I uploaded to my Google Account. I was easily able to get the photo address and paste it in item. Worked great! I also used the photo editing when I needed to add "Picture is a Representation". Very easy to use!

Nachteile:

I wish that when bidders registered they could put in their company name as well. For us it is super important to recognize the company name as well as the person from the company. Both need the recognition. I ended up adding the company name (when I knew it) to the First and Last Name fields. Sometimes I found the reporting cumbersome. I wanted to be able to see all of the items that were being bid on and see the bidder, with the price as well as the donor. A good snapshot report of everything. I was finally able to create something but I didn't see an easy way to add that to a "Favorites" Section. I kept forgetting where I finally found the report. Would be a nice add. I did use the save the view function. But I just could never remember which report to pull. :)

Highly recommend- already shared with other Development staff/ volunteers

Kommentare: Fantastic, I would highly recommend.

Vorteile:

Auctria is very intuitive and easy to use! I would highly recommend it to colleagues and have already shared it with others working on online auctions. Uploading auction items is easy. It looks very professional even when you have different sized photos/ item logos. I love that there is a spreadsheet to download to track the items and bidders. It's a GREAT software, highly recommend! It also has a countdown to when your auction goes live which is nice. I like the thermometer to show donors how much is raised, where we are at in reaching our goals.

Nachteile:

The only part I would change is to rename "bidders"- everyone who registers for your event is a bidder and this confuses some people that don't want to participate in the online auction.

Robust, Affordable Auction Software

Vorteile:

I recommend Auctria to my clients over competitors like Greater Giving because it is more affordable and has similar functionality, if not more functionality because there are more options to customize. I enjoy utilizing the Auction Monitor to show guests the thermometer in real time during virtual events. The customer support is also very responsive and very helpful.

Nachteile:

Though there are many features available with this software, that can also make it confusing and not entirely user friendly. The backend is not as simple as other platforms and it does take a significant chunk of time to get everything setup for your event.

A fantastic tool in the toolbox!

Kommentare: I took great comfort in knowing that myself and my co-chair could work seamlessly on this same tool, and all information would be up to date with her/my entries. The dashboard was also a nice recap to share with the Board our progress toward our fundraising and ticket sales goals.

Vorteile:

I loved the standardized collection and cross-reference of donors, items, and online ticket purchasing. I also liked the tracking of incomes and expenses as it made the wrap-up of the event very easy. I also liked the new slide-show of item images for the online catalog. Next time I would like to take advantage of the pre-bidding, online!!

Nachteile:

I wish there were a place to have Sponsors submit their logos, and a dedicated field for them to indicate how they would like to be referenced on a "Sponsor Board". This is a very small thing, but when entering an item or a bid or other elements, it would be nice for the save button to be at the bottom of the screen as well, as that is the natural place for a user to look, instead of having to scroll back to the top and look on the right-hand side for the "save" button.

Lots of bang for the buck

Kommentare: We are a small non-profit without a lot of resources. We needed a robust and accurate solution to help us produce our gala which usually attracts 400 guests. Auctria provides the tools we needed to accomplish that without making a huge investment.

Vorteile:

We have an annual gala with ticket sales, silent auction, and more. Auctria has a lot of functionality including online sales, online auction, forms, reports, and an event website editor. You can also send messages based on different criteria to your guests. Was able to create invoices that were automatically sent out after online purchases through the event website. The price is quite low for all the functionality. We used the online messaging feature to get technical support many times (included) and the response time was pretty quick, within hours.

Nachteile:

The user interface took some getting used to. It would be great to have a way to integrate with a CRM. We use Salesforce and there is a lot of data entry to keep our systems in sync. The online bidding during our event was a little complicated. May be a lot for someone without any exposure to setting up these kinds of websites.

Lifesaver for our school’s fundraising

Vorteile:

Our school had been using fundraising software that was extremely old and risky to continue using. Auctria provides so many options for such a great price! Our first year, we only used it to keep track of our items and donors, and to check out. This year, due to COVID, we expanded our use to include online auctions, creation of the event website, and processing payments. Auctria allows multiple users so each person on our committee has become “experts” at certain functions of Auctria :) Auctria customer service is FANTASTIC. They reply to my inquiries within minutes, it seems!! They know their stuff so we never feel alone with their product. Can’t say enough good things about their customer service!

Nachteile:

I really cannot think of any cons at this moment.

Easy to use and full of options

Kommentare: Our non-profit organization has used Auctria for 5 years and each year we learn more and more about what it offers. The manual is easy to follow and, as the Treasurer, the variety of financial reports are wonderful.

Vorteile:

There are so many options to make our fundraising event successful including helping us build a website and making online catalogs for our auctions. I also like that there are several ways to get to the same destination. You don’t have to click on one option, there are many hyperlinks that can get you where you need to be.

Nachteile:

We have used this software for several years but this year was the first time we attempted to register credit cards at check-in. That part went very well, but when we added winning bids and other activity to the bidder profile we did not realize it would charge their card at that moment, if we didn’t enter the bid in a certain way. We also had one user who, when processing card payments, would charge the donor the processing fee, so we had to go back and refund each of them, which was time consuming. This was a learning curve for us and something we should have read in the Manual before we attempted it. We easily resolved it and now we know exactly what to do for next year.

Annual Wine Festival

Kommentare: We have been putting on annual event for 25 years. Auctria has made ticket sales and close out so much easier, faster and more accurate

Vorteile:

Very easy for buyers to purchase tickets online as well as onsite sales. I liked that all purchaser information was captured and accessible when checking out winners of silent auction.

Nachteile:

We had difficulty adding credit cards after onsite cash sale, but finally figured it out.

A Winner

Kommentare: We have been able to increase our revenues for the most part for our on-line auction. People find it very easy to use and with the software you are able to set up an attractive looking auction as well.

Vorteile:

We use the software mostly for on-line auction and will continue to use it because our supporters love it. Fast, easy, great optics and the support is there if we need it. The banking and reporting is excellent.

Nachteile:

We find that the user manual is not always up to date or easy to use. So much material and the problem is if you are not using the software every day (for us its only two times a year) you forget and need to again go through the not so friendly user guide. We decided to pay extra for hands on Auctria help which for a NFP Charity is not ideal, but necessary.

Best auction software available

Kommentare: This software has given us the ability to take our live fundraising events to a new level. We are able to automate most of our auction functions and with the guest statements that it creates, we look very professional to our guests who receive their event statements at the end of the event detailing all their purchases and donations. It’s made check-in and check-out much more streamlined and smoother. At the end of the event, we are able to instantly analyze where we made our money . Guests are able to self-register online at a dedicated event website saving a lot of data entry time . The only cost is the low annual subscription, no additional fees. They are always improving the software and have a great online user guide. I highly recommend this software!

Vorteile:

A tremendous value, with lots of customization available to meet most any organization’s needs. 1) ability to sell tickets online thru a custom website for each event, 2) host an online auction or live event 3) supports multiple users simultaneously 4) low annual cost and ability to run multiple events a year 5) supports credit card processing thru Stripe which enables you to store credit card information at registration and charge at the end of the event and send emailed statements to your guests 6) great financial reports to know where you made money 7) a new app that allows your guests to bid on auction items thru their phone

Nachteile:

Nothing! It is very easy to use, even for new users.

Auctria was easy to use and helped us to raise thousands!

Kommentare: Auctria allowed us to have an online fundraiser to support our non-profit during the COIVD-19 crisis. We were able to raise a comparable amount to our in-person event which was amazing considering the challenges of holding event during this crisis. Additionally, the response from the support team was fast and helpful! We have used Auctria for years in a minimum capacity (only managing the bid sheets/auction items) and now we feel like we could use it for the full event and have even more success! Thank you to the amazing team!

Vorteile:

The best part about Auctria is that all aspects of our event were easily organized in one central website. From ticket purchased to table assignments, auction items, and checkout. This was great for our staff but also for the attendees of the event. I received so many compliments about how easy it was to use, how great the communications were, and how smooth the event went. Because of COVID-19 this was our first online only event and to get this kind of feedback was amazing!

Nachteile:

The part that I liked least was the building of the online webpage. It was overall very intuitive, but some of the functions were difficult to manage.

Critical to our fundraising efforts

Kommentare: Fantastic. The platform allows multiple logins, allowing me to have assistants assigned to roles without imperilling my data. The Auctria team responds quickly to our inquiries for help or feature requests.

Vorteile:

It can easily be tailored to our specific needs. It's intuitive, responds very quickly, allows multiple users, produces meaningful reports, allows me to easily monitor my auctions, and isn't overwhelmingly complex.

Nachteile:

The customization of reports and Word-template printing isn't really all that easy to use and is a little limited in producing reports that look good (limited fonts, hard to preview). The gift certificates and catalogues print well, BUT if there are two or more donors for an item, it will only print ONE of the donor logos.