WebRezPro Erfahrungen

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Vorteile:

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

A much needed tool to manage our reservations professionally and accurately

Kommentare: A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

Vorteile:

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Nachteile:

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

NOT FULLY INTEGRATED

Kommentare: The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems.

Vorteile:

The program is fairly easy when it comes to front end features.

Nachteile:

The program does not fully integrate with other POS systems. The accounting platform is extremely poor.

Chains or Independent Properties WebRez is the perfect choice

Kommentare: Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn.

Vorteile:

I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar.

Nachteile:

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override.

WebRezPro - simple when you need it, capable when you're ready

Kommentare: The team at WebRezPro have been helpful for my property needs.

Vorteile:

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Nachteile:

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

Great product for small operators.

Kommentare: Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

Vorteile:

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Nachteile:

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

Great PMS which enables multiple property management

Kommentare: WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management.

Vorteile:

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Nachteile:

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Love this system

Kommentare: This easily lets me see what my staff see when I'm in my office, my car, or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio. I am also able to run my financial reports easily and track sales

Vorteile:

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

Nachteile:

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Property Management the Easy Way!

Kommentare: One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!

Vorteile:

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

Nachteile:

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

Great Program

Kommentare: Hanna and her team were excellent would recommend to other operators.

Vorteile:

Very user friendly, Excellent support, Calanders

Nachteile:

Did not use the accounting part of program did not work for us.

WebRezPro is the Back Bone of our Business

Kommentare: We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael

Vorteile:

Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Nachteile:

Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Makes revenue management very easy, adds $$ to our top line as a result

Kommentare: For the rare occasion when we need to contact support which is typically a user issue not a system issue, they are amazing. They usually have the answer before we finish the question.

Vorteile:

The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues.

Nachteile:

Support is not available 24/7. For us on the West coast that's a little restrictive.

Great product

Kommentare: the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Vorteile:

For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature.

Nachteile:

Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

By far the "best" Reservation System

Kommentare: Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

Vorteile:

Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.

Nachteile:

The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.

Great product and people!

Kommentare: It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units

Vorteile:

It’s robust and they are always trying to make it better. The customer service is great so is the technical support.

Nachteile:

It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system

needs and app

Vorteile:

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Nachteile:

constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

The Goat for Reservations

Vorteile:

It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing

Nachteile:

It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it

Ease of Use is Bar None

Vorteile:

This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires because it is so intuitive. This is a material departure from previous systems where our staff either never felt like they had a firm grasp of the software, or it took weeks to gain familiarity. Because WebRezPro is so easy to use, we have been able to explore it's full functionality and make improvements to our operations in the guest relations and housekeeping realms. If we do have questions, however, the WebRezPro support team works tirelessly (and sometimes quiet patiently) to ensure we have the answers.

Nachteile:

WebRezPro fits our company and our operations perfectly -- we are "heads in beds" hotels.

Good customizable software for my Hostel.

Kommentare: In overall, I have had a great experience with WebRezPro booking engine and their services.
Their software is very powerful and suits all the needs for my hostel and much more.
In case I need some assist or will have a technical problem the Custom Service deliver a quick response.

Vorteile:

It's possible to create packages and booking options. It's possible to connect this software to other services f.ex. Booking.com and many other services. It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.). It's possible to create different rates, and also for different seasons.

Nachteile:

It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms). (But I have to admit, I have not checked lately if it has been fixed or not.)

Solid Management Tool

Vorteile:

Easy to learn, simple yet powerful format,

Nachteile:

could use a few reports like a 5 year average. HK report could be more functional but is nice feature. maintenance app would be awesome if it would contact maintenance team (preferably by text) when a problem is reported.

Great reservations software!

Kommentare: We have been using WebRezPro for about five years now and are overall very happy with the program.

Vorteile:

It is very nice that the software works with our website for online booking. They also have great customer service.

Nachteile:

When entering groups, some of the info you need to enter is redundant. Also, some of the info does not transfer to the individual reservations once names are entered. It would be nice to "copy" some of the group info like you can on regular reservations. Maybe there is a way to do it and I am just not aware of it.

WebRezPro has been our choice!

Kommentare: It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software.

Vorteile:

We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use.

Nachteile:

It's always a learning curve when they make major changes to their software but they are always there to support you.

WRP is dependable!

Kommentare: The overall experience has been great. Everything from easily accessing the housekeeping reports to retrieving the information needed to process my monthly sales taxes with the FL Dept of Revenue. I would recommend this software to any other small business owner.

Vorteile:

The entire setup for the booking system was very easy. Everything from setting up rooms to installing my policies throughout, this is the ideal software that anyone should able to figure out. And whenever I was stumped, the support team is always extraordinary!

Nachteile:

I don't have any negative views towards this software. We've been using it at out hostel for a little more than a year now & I don't have any complaints. Again, whenever I felt I couldn't figure out something on my own, the support team was always readily available & the call hold time is never more than 2 minutes. Excellent service.

WRP Great Product

Kommentare: We have used Webrezpro to manage all of our bookings since 2015. As we were operating with a manual - paper and pencil approach to bookings prior to this it has saved a lot of time.

Vorteile:

The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015.

Nachteile:

Would be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side.

Great Product

Vorteile:

The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software.

Nachteile:

I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system.