Paychex Flex Erfahrungen

Nice solution

Kommentare: I remember a time when we also tested the payroll taxes with the product, and it gave accurate results.

Vorteile:

If you hire an employee, onboard them, track them and even train them, then this is your solution. There had been a time when we used Paychex and it provided great service, lots of hiring tools, more than enough.

Nachteile:

The product needs to adapt with very large companies if it wants bigger results, but overall works good with small and medium sized companies.

The customer support team for this software is so cool. Focused to assisting.

Kommentare: Very wide coverage of benefits. Paychex Flex is a game changer.

Vorteile:

The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

Nachteile:

Five stars worth of performance. Nothing is challenging with Paychex Flex.

While they provide an agent to enter payroll data, their agents make constant mistakes

Kommentare: Overall a bad experience. I had to constantly monitor the payroll reports to make sure they were accurate, then report the errors, explain to employees why their paychecks weren't correct, then make adjustments to my books to fix the reporting errors.

Vorteile:

I appreciated that I had a dedicated payroll support representative

Nachteile:

When submitting payroll, while I would provide very specific payroll info, their agents would hand key this info into their systems which resulted in mistakes that had to be corrected on every payroll.

Great provider (unless your company is within 3 degrees of separation from cannabis)

Kommentare: It was great until it wasn't. Again, most of our essential services were terminated with only a 30-day notice, and their proposed solution was a handful of complicated workarounds while maintaining our current price, so we were pushed into fast-paced negotiations with alternative vendors.While we used it, though, it was a nice service, particularly the portal itself. Their interface is speedy and well-designed, and while there isn't much in the way of "customer success training" to help figure out exactly how to use it, it's very intuitive once you spend a few months with it figuring out how all the different pieces fit together.Bottom line, the system itself works very well, but don't lean too hard on the parts that involve human beings doing things & making decisions.

Vorteile:

For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size.

Nachteile:

After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department.

Paychex Flex

Kommentare: Overall it has been a good experience. I don't have any major complaints.

Vorteile:

Ease of use for our workers out in the field when they want to request PTO.

Nachteile:

We don't use a lot of the features so I'll have to wait to see

>asy to use

Kommentare: Overall, it has been a positive experience. The site is user friendly.

Vorteile:

I like that it tracks all forms of reporting and taxes. It is easy to use

Nachteile:

Customer support can be very good but sometimes hard to find the right person to assist.

Paychex Flex daily user

Vorteile:

This system is very easy to use and to help others understand how to use. Errors are also very noticeable and easy to fix.

Nachteile:

some screens do not populate back to where you were working with. therefore, once you save or add you have to then find the day you were looking at

Lot's of Payroll options but this one exceedes

Kommentare: Paychex has been a simple platform to use for time and attendance, payroll management and the reporting tools make it easy for side by side comparisons.

Vorteile:

Paychex has an easy to view dashboard with customizable tiles and which allows you to tailor your experience based on your company. Time and Attendance flows easily and payroll is a breeze. The employee database makes it easy to reference start dates, end dates, pay changes and update banking on the spot. Their database of reporting makes it easy to pull report and customize based on our organization.

Nachteile:

While we do have dedicated support on the account admin side these staff seem to change, so consistency with account managers can be a challenge at times. However, when we do work with them they are attentive and helpful in solving our issues.

A great tool for managing/tracking employee timecards, pay, and time off accruals

Kommentare: I love it! It is much better than several of the other time keeping systems that I have used in the past. I also used Paychex many, many years ago, and coming back to it now I can tell that many great strides have been made with this program to improve its efficiency.

Vorteile:

I love that everything I need in Paychex is conveniently right at my fingertips. The dashboard is super convenient.

Nachteile:

I feel like with there being SO many features of the system, there might be some room for improvements on the ease of navigation side. I also do not like how the break & lunch punches are so close together, which causes me to sometimes hit the wrong button when coming or going. Also, sometimes when I punch out and try to approve my time for the day, it can take 5 minutes or more for my final punch to update. When I am off the clock I just want to be able to approve my time and go about my day, so this can be frustrating.

I guess better than nothing

Vorteile:

1) better than nothing 2) it may depend on your employer how well it works 3) cheap employers can limit the features the app has I suspect

Nachteile:

No YTD for vacation, or break down of wages and expenses. This may be as a result of the cheap company I was working for no idea

Unfortunately, the UI is awful and has a steep learning curve

Kommentare: Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Vorteile:

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Nachteile:

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Streamlined and Simplified Payroll Processing and Ancillary HR Services

Kommentare: Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Vorteile:

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Nachteile:

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

PayChex is one of the best and easiest payroll programs

Kommentare: Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.

Vorteile:

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Nachteile:

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Good product overall

Kommentare: It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.

Vorteile:

Recording time is relatively easy. W2s and paysubs are easily obtainable Easy to navigate

Nachteile:

From a user standpoint, nothing really.

Best decision we every made

Kommentare: They have helped me to ease up my role in the payroll process and they have set us up on five recruitment boards to help us find employees and the whole hiring process is so easy and I don't have to be so hands on through the process.

Vorteile:

The hiring/onboarding piece is amazing. They set us up in less than 3 days and had us doing our first payroll within a week. They sat with us through the whole payroll process from start to finish to make sure we understood it all. The Time and attendance piece is awesome and works so well for our staff

Nachteile:

There is nothing we don't like about Paychex. It has met our expectations and continues to do so daily.

I would rather do payroll myself than continue using Paychex

Kommentare: Terrible. Absolutely terrible! I will NEVER use this company again.

Vorteile:

Every employee has their own login information

Nachteile:

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Paychex Flex: The Most Flexible Payroll Solution around

Kommentare: I enjoy using Paychex Flex because it is simple to use and provides me with all the information I need to know about my payroll and employees. I can easily access my payroll information and run reports. The customer service is also excellent and they are always available to help me with any questions I have.

Vorteile:

The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.

Nachteile:

The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.

Good product, easy to use

Vorteile:

We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

Nachteile:

We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

Easy to use, great customer service

Kommentare: Due to issues when our account was created we had a huge mess to clean up at the end of the year. It was due to errors within our organization but Paychex went out of their way to ensure that everything was in order in a reasonable amount of time. I would never choose to repeat that scenario, but it did prove that they have exceptional customer service.

Vorteile:

Ease of use. I started using the system without any prior knowledge and had no trouble finding my way around. Running payroll is simple and can easily be customized to how you prefer to enter.

Nachteile:

If Paychex is also logged in, changes you make will not be saved. This does not happen often, but when it does it is useless.

I have never been happy with Paychex.

Kommentare: They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Vorteile:

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Nachteile:

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Paychex Flex

Kommentare: Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.

Vorteile:

Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

Nachteile:

Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Easy to use as an employee

Kommentare: As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.

Vorteile:

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

Nachteile:

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.

Paychex Flex gives me peace of mind

Kommentare: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands.

Vorteile:

It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Nachteile:

I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Paychex Flex the next best electronic payroll system!

Kommentare: The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

Vorteile:

Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Nachteile:

Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Out dated and impersonal

Vorteile:

This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.

Nachteile:

Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.