Maxpanda CMMS Erfahrungen

The Right CMMS for our Growing School

Kommentare: Maxpanda has provided the perfect vehicle to formalize our growing school's extensive maintenance processes. However, with the products continiuos development, we're finding more and more ways to get other (not typically cmms-related) business problems under control. Hats off to the development team. You deliver what you promise, and that's a rarity in today's age!

Vorteile:

An incredibly powerful product wrapped in an easy-to-use GUI and tons of awesome (ongoing) updates!

Nachteile:

The only downside is that we're in Southern Africa and the Maxpanda guys aren't in our timezone. This means that we have to wait a little (emphasis on 'little') longer to get helped. But when we do get their help, they are really amazing!

An evergrowing software aimed at pleasing the needs of many client types.

Kommentare: Cost savings and streamlining of work order processes.

Vorteile:

1. Easy to navigate. 2. Easy to teach to others. 3. Extremely affordable. 4. Quick and personable tech support. 5. Companies willingness to listed to end users needs and add features based on those needs. 6. The web based app is generally reliable and free of major bugs.

Nachteile:

1. Inadequate beta testing before new features are released that sometimes lead to other bugs in the app. 2. Slow performance on the mobile app, sometimes leading to inability to use it. 3. Removal of features or functions without first notifying end users. 4. Needs more advanced reporting and accounting features. To be fair, Maxpanda is actively working on these areas and should implement them this year. 5. Some parts of its inventory processes are convoluted. However, Maxpanda is actively working with us to improve the process and add critical time saving features that simplify it while also adding accountability. Note: This review should be treated as an ongoing/continual review of the product.

Work order system

Kommentare: i was literally thrown into the position i currently hold due to covid and had to teach myself with very little assistance the system. i am still learning after 3 years!

Vorteile:

we use this system for our facilities dept work orders as we have over 20 locations. anyone can put in a work order for their location. the system allows us to track the work orders, put them on hold, had notes. the system makes it easy for everyone to communicate about a work order so everyone is on the same page

Nachteile:

easier to get reports--i usually have to search and figure out which one i need.

Maxpanda not worth the money

Kommentare: Not happy, actually very disappointed with Maxpanda. Switched to different CMMS with a lot more features for same cost.

Vorteile:

Not a fan of this product. Will not be using it now or in future. Towards the end of trying to use it I believe it was down more than it was not.

Nachteile:

Crashes when you need it most. Can not delete vendors that are no longer being used. Random FORMER employees gained access and kept putting in work orders with nonsense text. Once using the script from war and peace. Not sure if it was a virus or someone was doing on purpose but didn't want to chance it. Canceled it and still getting work orders via email from people that forget and use it to put in work order. Not happy with this product at all.

Excellent experience

Kommentare: Excellent and user friendly and great customers support

Vorteile:

Easy to use and does exceed expectations

Nachteile:

Nothing really does what I need it to do

Excellent poduct and easy to setup and use .

Kommentare: This is the best maintenance system ive ever used. Simple, efficient, time saving, and usable.

Vorteile:

The ease of use by both staff and guests.Scheduling of work orders and PMsAssigning multiple staff to a job.being able to pinpoint the job and location

Nachteile:

Not being able to put the same job on multiple buildings

Excellent value, all the features, everything we need

Vorteile:

Work order and preventive maintenance management are great!

Nachteile:

No complaints really. If I could remove fields in the work order creation page, it could look a little more simple.

Very userfriendly and concise

Kommentare: We love it. Like I mentioned above, if you manage over 5 maintenance techs including an operations team - then this app does everything for you and more.

Vorteile:

Maxpanda CMMS provides optimal maintenance management by predicting equipment failure rates and estimating the cost savings our maintenance decisions. The apps help us prioritize our maintenance tasks, ensuring that the right maintenance is done at the right times for each of our properties. This helps our operations team understand issues throughout the entire portfolio.

Nachteile:

A live map view would be awesome! But I hear this is coming live NEW YEARS EVE so we're very much anticipating this new release.

General MaxPanda Use

Kommentare: Overall, this has been a very good experience to use MaxPanda and utilize as a tracking tool for camp maintenance.

Vorteile:

It is easy to put in general work order tickets as a user. As an admin, it is very easy to review the dashboard to see the status of current work orders and their progression.

Nachteile:

The lack of ability to customize fields on the work order screen limits our ability to more easily track things like money spent on specific assets.

MaxPanda helps end-users

Vorteile:

Intuitive for end-user. Can be customized to match requirements.

Nachteile:

Difficult to run reports. Difficult to maintain asset tracking.

Max Panda work order system

Kommentare: i would say for the price we have had an overall positive experience, but you better be able to figure out the system by yourself or wait a while for help and then expect to spend some time going back and forth explaining yourself to finally get what you need.

Vorteile:

ease of a new hire to figure out how to request a work order.

Nachteile:

1- you cannot delete past/terminated users, it clutters up figuring out who is really using the system 2- when applying notes when changing the status of a request it only goes in to the status change history. most of my staff are too lazy to go in and look at the status change- if you make a status change the notes should be sent via e-mail to let the requester know what happened. 3-tutorials suck, system needs new tutorials to go over every aspect of the system. even though it is a cost effective system, they would stop me from looking at their competitors just because of the back end time i spend trying to figure out how to set up and individualize the system to meet my needs. 4- support sucks- when i need support i need support now! not in some nebulous future when my problem has already been compounded by down time. they need to to implement real time IT or user support. a real human voice/skype/e-mail/ can go along way. 5- graphs and reports- is there any way to really customize them?

glitchy

Kommentare: Neutral

Vorteile:

The software is simple and can be learned easily

Nachteile:

The software is too glitchy and resolution takes too long.

Needs more features and integration with emails. Does not do true support time measurements.

Vorteile:

Mobile accessibility is good, web interface, phone interface. Email notifications and reminders of open tickets

Nachteile:

does not integrate with email. You cannot have conversations on email as they are not recorded. Inaccurate support duration time measurements. You cannot measure support time from a time of opening and closing of a ticket as that is not real life. Real life support is executed without a ticket. Then a ticket is opened and worked on and closed all within seconds.

Maxdpanda CMMS has made us more efficient!

Vorteile:

Maxpanda's ease of use is tremendous. Anyone from our Maintenance team, to our Production Manager, to our Admin, to our Store Managers are able to quickly navigate the app or online to get their part of Maintenance management completed. I truly appreciate the consistent updates to the software, seems like they are making upgrades and improvements every other day!

Nachteile:

One thing that could be improved is the overall format of Maxpanda is set up to be a typical large company, multiple buildings, etc. It would be great if it was able to flex the format based on the industry. For instance, we are 20+ restaurant company and it isn't very intuitive to set up initially.

Needs a few tweaks

Vorteile:

value/$

Nachteile:

I really do not like the Work Order Summary at the top of the Work Order List. It takes up a 10th of the screen and adds no value to me. I see no way to turn it off, that should be an option. Also in the Work Order List, if you open a work order to view or edit and return to the list it returns to the top each time. That causes a lot of time scrolling back down to where you where. It should return to where you were on the list, which would make it much faster when reviewing work orders.

Great software, really filled a hole in our customer service.

Vorteile:

We just use the work orders and preventative maintenance sections. We've found that it helps us keep our work orders from falling through the cracks.

Nachteile:

There are so many additions that have been added that don't make any sense and that we will never use. It would be nice if we could turn some of this off and not have to work around them.

It's great software. It's saved me and my company a lawsuit!

Kommentare: Major companies! Love the service we give and the software we use. At anytime we can look up Trailer repairs, information, parts list.

Vorteile:

It's great because it is mobile and it works on all my tablets and phones! You make changes on the fly. It even works while you're on the phone to a customer. Scheduling is awesome! It emails your work load for that day. It tells you when overdue work orders are not done..the customer can send and set up repairs to you as well. They keep you up dated on news and updates they do month to month.

Nachteile:

The pictures could be easier to up load. In some parts of the software its slow running. And it some times makes two works.

Love the system.

Vorteile:

It is a great system to help track our company work orders. App is simple to use to view w.o. information.

Nachteile:

Needs to have multi level billing functions. Im an not impressed with the email delivery of the work orders.

thank you guys for all the help this website is really helpful for us to submit all tickets with pic

Kommentare: I get to send any issues at my location directly to the right department without having to call them directly, i think is very useful for all of us, I would always recommended to every big company

Vorteile:

that we can also sent pictures while we submit the ticket, and that we can also see the status of the ticket

Nachteile:

my office location isn't always listed on the website but i still like it , is really easy to use. I love it !

Great all rounder

Kommentare: Great, easy to navigate and easy to train new staff on the programme, always improving and growing with the times

Vorteile:

Easy to use, great support, constant updates and communiction

Nachteile:

Some features missing on phone app, no project management function

Good and Getting Better

Kommentare: Maxpanda has continuously grown, changed and upgraded into more of the product that they, and we hope it will be.

Vorteile:

I am appreciating the customer service, evolving and growing platform

Nachteile:

It still seems to be being developed as more of a work order tool rather than a financial and parts inventory tool.

Our company uses Maxpanda daily and find it to be a very useful resource for our tracking needs.

Kommentare: Currently, for what we do there has been no problems. We use the product to support our Accounts Payable system and it has proved to be a very nice companion. We are able to maintain a database of requests and timelines.

Vorteile:

It provides us with great functionality for the things we do. It is a great tracking system for our AP function.

Murrell Thixton Buyer Promotional Wood Products

Kommentare: Working with my contact at Maxpanda has been just the way I like it. Straight forward, direct answers no fluff. I love getting something that is worth what I'm paying, and I get what I expect.

Vorteile:

Simple to use, very intuitive. Has all the features we want and need, and they just keep improving it.

Nachteile:

Not sure there is anything, no kidding. I don't get hung up on the fancy GUI's, it still looks very nice but it's about the function of form.

Nothing but great things to say about Maxpanda

Kommentare: Overall experience in implementing a software application was great. Very easy, conversion templates were simple to follow. Support was always there when needed.

Vorteile:

Ease of use for end users and administrator.

GSU Maxpanda

Vorteile:

User friendly. Navigating through Maxpanda is very simple. Everything is self explanatory. Great product.

Nachteile:

There really aren't any cons that come to mind. The system works great fro a user stand point.