Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Über When I Work

Der einfache Weg, um mit deinen Mitarbeitern zu planen und zu kommunizieren. Spare viel Zeit und reduziere Fehlzeiten. Kostenlos für bis zu 75 Mitarbeiter.

Erfahre mehr über When I Work

Vorteile:

The biggest attraction to this platform was the low price point.

Nachteile:

Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating.

Bewertungen zu When I Work

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.5
Kundenservice
4.4
Funktionen
4.3
Preis-Leistungs-Verhältnis
4.4

Weiterempfehlungsquote

8.4/10

When I Work hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 1’078 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1’078)

Sarah
Executive Director
Verifizierter Nutzer auf LinkedIn
Museen & Institutionen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Its saved me a lot of time

4.0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Trish
Trish
Senior Receptionist and Lead Trainer in USA
Verifizierter Nutzer auf LinkedIn
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software for teams of all sizes

5.0 vor 5 Jahren

Kommentare: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Vorteile:

- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use

Nachteile:

- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Antwort von When I Work

vor 5 Jahren

Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda

Marilee
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Game Changer

4.0 letzten Monat Neu

Kommentare: It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

Vorteile:

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Nachteile:

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

Antwort von When I Work

letzten Monat

Hi Marilee, Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work! If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you. Thank you for choosing When I Work! Warmly, Shab

Catherine
CEO in USA
Druck, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Works Well Enough

3.0 vor 2 Monaten Neu

Kommentare: Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful.

Vorteile:

It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy.

Nachteile:

The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement.

Antwort von When I Work

letzten Monat

Hi there Catherine, Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review. We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace. If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience! Thank you for trying out When I Work, Catherine! Warm regards, Ky

Felicia
Operations Manager in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

LV loves WIW!

5.0 letzten Monat Neu

Kommentare: WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!

Vorteile:

I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.

Nachteile:

Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.

Antwort von When I Work

letzten Monat

Hi Felicia, Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you. Warmly, Shab

Brett
Director in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and effective

5.0 letzten Monat Neu

Vorteile:

Easy to set up time shift templates confirmations

Nachteile:

Sometimes difficult to confirm shifts for all employees

Antwort von When I Work

letzten Monat

Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

Becky
Customer Service Representative in USA
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User Friendly

5.0 letzten Monat Neu

Kommentare: Great system! As someone who came from Quickbooks, this is a much more in depth database.

Vorteile:

I love how easy it is to navigate the data and schedule employees and track their time.

Nachteile:

On the mobile app, you can't find the clock in button, at least with mine you can't.

Antwort von When I Work

letzten Monat

Hi Becky, Shab here from When I Work. We're happy to see that you are enjoying the app! If there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab

Jackie
Program manager in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Available

5.0 letzten Monat Neu

Vorteile:

The ease of use and how quickly employees catch on to using it

Nachteile:

Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.

Antwort von When I Work

letzten Monat

Hi Jackie, Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app. We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

Brian
Owner in USA
Software für die Automobilindustrie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Critical Business Tool For The win

5.0 letzten Monat Neu

Kommentare: Solid. We continue to use this product and have not investigated other options.

Vorteile:

It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.

Nachteile:

I do wish customer service was easier to engage vs a series of links being sent my way.

Antwort von When I Work

letzten Monat

Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Kennedi
General manager in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kennedi Leever Review WIW

4.0 letzten Monat Neu

Kommentare: I enjoy the ease of creating effective schedules however sometimes it is difficult to explain how to use the app.

Vorteile:

I like the functionality and overall design.

Nachteile:

I like least the amount of glitching inside the app.

Antwort von When I Work

letzten Monat

Hi Kennedi, Shab here from When I Work. We appreciate you taking the time to write us a wonderful review. If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

Sara
LVT in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Useful, but could use slight tweaks

4.0 vor 2 Monaten Neu

Vorteile:

I love that it's easy to see my schedule and my coworkers schedule so I know who I'm working with and which doctors they are assigned to

Nachteile:

I don't like that if I request off for work for what is usually a 12 hour shift, It only allows me to put 8hrs PTO and I can't submit it for the full day...

Antwort von When I Work

vor 2 Monaten

Hello Sara, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the app. We are glad to hear that you enjoy the shift visibility. Regarding the maximum number of hours of PTO that can be taken in a single day, this is a setting that is customized by your employer. They can change this setting on the General Settings page of the account. I would recommend reaching out to them to clarify this setting as well as your company's PTO policiy as this may provide some additional context. Please feel free to let them know that we would be happy to help them with changing this setting if they are having trouble, and they can submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] for assistance. Again, we appreciate your time and feedback about When I Work. Please don't hesitate to reach out to us directly if we can every assist with anything else. Warmly, Sarah

Allison
Office Manager in USA
Software für die Automobilindustrie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Scheduling Made Easy and Quick

5.0 vor 5 Jahren

Vorteile:

The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work. The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead. The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.

Nachteile:

We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it! I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.

Antwort von When I Work

vor 5 Jahren

Hello Allison, Jaime here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave us a review! I'm glad to hear that you find When I Work to be easy to understand and that it has helped your team save time, assist with communication, and help you keep track of when your employees are clocking in/out. I am sorry to hear that your team has been experiencing a few issues clocking in from time to time. Feel free to reach out to us [email protected] at any time and we can dig into this further as to why this is occurring. We'd also like to hear how PTO works for your company to see how we can assist. Thanks again for the review! Take care, Jaime

Elizabeth
Mgr in USA
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

MISSING BASIC FUNCTIONS!

1.0 vor 4 Jahren

Kommentare: Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We are not going to setup a side system to verify that everyone has completed their timesheets and track history for employees submitting for review and accuracy. This needs to be a function of the app.

Vorteile:

Interface is simple and provides an organized structure that is responsive. Inviting and adding employees is automated.

Nachteile:

Your employees cannot "turn in" or "submit" their timesheets! There is no way to know or have them verify that what they have entered is ready for review. A mgr has to chase down each employee to verify they have finished, or have a side system of notices, or double tracking. Employees cannot enter PTO after the fact, they can only REQUEST PTO for future dates. If a company is using the timesheet function to have employees enter their time, breaks, PTO, etc, there are many limitations that require managers to do additional work. For instance, if an employee has an unexpected family emergency for two days, they cannot request PTO after those days are past. So how does PTO get entered for those days? Somehow the employee has to communicate with the mgr to enter it for them! Very simple but integral functions that are important to a timesheet app that are missing!! When giving feedback to WIW about these missing features, we were told that it was fine for us to move to another app since WIW wasn't a good fit. In other words, they are not open to feedback for improvement.....like it or leave.... We are leaving and taking the two clients we already setup on WIW trials to another platform, along with the 5 other clients that were waiting for the results of our trial run. All of which would have been paid subscriptions for WIW!

Antwort von When I Work

vor 4 Jahren

Hi Elizabeth, Thanks for taking the time to leave a review and provide your feedback. We're sorry to hear that you did not find When I Work to be a good fit for your team. We do appreciate hearing more about what features are most important to you as we use customer feedback to guide future developments. If you have any other questions or feedback to share, please let us know by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. Our Customer Care team would be happy to help. Thank you for your time and thoughts. Best, Kate

Deborah
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Going down the drain fast

1.0 vor 3 Jahren

Kommentare: Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that have totally made this service obsolete for our company and now - in the middle of the work week in the middle of the work day when all of a sudden the changes became in effect with no warning- we have to stop what we are doing and find another scheduling service. This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks. Can't call anyone - not an option.

Vorteile:

I felt it had good features in the beginning

Nachteile:

When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.

Antwort von When I Work

vor 3 Jahren

Hi Deb, We appreciate the detailed review. I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app. I am very sorry for the impact any issues have caused to your workflow. The support offered through chat and email ensures that we can address the situation in a timely manner. I appreciate your feedback on this experience. We are always looking for ways to improve. Best, Vicki

Deborah
Owner in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The software has made the impossible, possible for scheduling employees

5.0 vor 6 Jahren

Kommentare: I think scheduling would not be managed as well without this software.

Vorteile:

I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.

Nachteile:

I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.

Antwort von When I Work

vor 6 Jahren

Hi Deborah, Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier! When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list. There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page. When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at [email protected]! Thanks, Adrian

earl
President/CEO in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Biggby Coffee franchisee with two locations with some employees work at both locations

5.0 letztes Jahr

Kommentare: over all we are happy and will be staying with the system. we would much rather help them develop there product the switch to another system. while we went there at the very beginning I think it was close an it has been useful and stable all along.

Vorteile:

used on phones. multiple site capability. we started with one location with the knowledge that as we gained locations this system could grow with us with out having to buy into a large expensive system before we were ready.

Nachteile:

the workchat function is still in need of some attention. deleting old chats isn't obvious. Sometimes when writing longer texts the system will stop displaying the text being written after about 200 characters, then the whole text will be displayed when sent. can't edit or delete a posted text. posting pictures can be confusing although they do post. the chat is about 75% there just needs a little buffing up, this is a pretty big part of our administration as to a great degree we manage from offsite.

Antwort von When I Work

letztes Jahr

Hi there, Raagavy here from the Care Team at When I Work. Thank you for this review and feedback. Please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ to troubleshoot your Workcht functions if you are still experiencing this. Take care, Raagavy

Laurie
President in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for specific types of companies; we needed additional functions

3.0 vor 5 Jahren

Kommentare: This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.).

Vorteile:

It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.

Nachteile:

There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.

Antwort von When I Work

vor 5 Jahren

Hi Laurie, Thank you for taking the time to leave us such a thoughtful review. I'm glad to hear that our multiple schedules and job sites features were helpful for you as your scheduled your staff. I'm sorry to hear that you ended up choosing to go with another software; we are always looking for ways to improve When I Work, so I really appreciate your feedback about allowing employees to decline shifts, rather than just confirming them. Thank you again for taking the time to give us this feedback, Laurie! All the best, Briana

Tom
Owner/Manager in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nice entry level scheduling product

4.0 vor 10 Monaten

Kommentare: This is a huge time saver for me, as my time spend for scheduling and totaling time cards has dropped significantly. Additionally, my staff can easily swap shifts making it easier for them.

Vorteile:

This tools allows me to more easily schedule my staff with my staff entering their unavailable times which display when I am scheduling. The time tracking in the application, allowing my staff to clock in and out on the app is great. All of their time is tracked, and I get their total time worked at the end of each period which has saved me hours of my time already.

Nachteile:

Some features seem to need a little more work. Additionally, this tool has required a lot of experimenting to figure out how I can use it best for my business. The task lists are great once they are figured out. Unfortunately, updating (reordering the items) is not easy. Additionally, my staff have struggled a bit with marking tasks complete on the wrong shift, causing issues. The fact that the Android and iOS versions vary in navigation on the phone has also led to issues in the "implementation" of the product. Extraction of the time totals is not great, as it only works for certain products. I end up manually transferring time totals from this tool to my payroll system.

Antwort von When I Work

vor 10 Monaten

Hi there Tom, Ky here from the Customer Care team at When I Work. I'm following-up to thank you for taking the time to leave us such a detailed review. To start, we're thrilled to hear you're enjoying having the ability to easily schedule your staff and have your users clock in and out in one place. We also appreciate you sharing your feedback on the time it took to properly figure out how to use our Tasks feature and we'd love to hear any suggestions you have for improvement now that you've got it down. We are always looking for ways to make improvements to our tools and to make shift work feel like less work so we appreciate you taking the time to let us know that a more seamless user experience between the iOS and Android versions of the app is something you'd like to see in the future. Please let me know if you have any additional questions or concerns. I'm always happy to help! Thank you for being a part of When I Work, Tom! Warm regards, Ky

Cindy
Adminitrator in USA
Sicherheit & Untersuchungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

When I Work works well

5.0 vor 10 Monaten

Kommentare: Overall I enjoy using the app. I very rarely has any glitches. I recommend using When I Work.

Vorteile:

What I liked about When I Work the most is that it is very easy to use. The link to download app feature works great. Its great for scheduling.

Nachteile:

What I liked the least about When I Work is the time tracking feature because it real time updates are not automatically available without refreshing the screen. Also sometimes new shift updates also lag and require refreshing the app as well.

Antwort von When I Work

vor 10 Monaten

Hi Cindy, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and providing your feedback. We are thrilled to hear that, overall, you are enjoying the app and would recommend it to other users. Regarding any lagging or issues you are experiencing, outdated data stored in the browser's cache is one likely cause of this behavior. Clearing the browser's data is the recommended next step to correct this. The steps are slightly different for different browsers, but we've stored some useful links in our help center article here: https://help.wheniwork.com/articles/clearing-your-cache-and-cookies/. It is important to make sure "all-time" is selected and all browser windows are closed after these steps in order to test if this is effective. If you continue to have trouble, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ and someone will continue troubleshooting. Thanks! Best, Sarah

Amanda
Supervisor in Kanada
Non-Profit-Organisation Management, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Revolutionized our Scheduling Process

5.0 vor 4 Jahren

Kommentare: We used to manually schedule all staff at our child care programs. When a regular staff called in sick or requested vacation we used to have to call, text and email each individual on call or float staff to see who was available and if they could work at the location we needed. When I Work allows us to be a lot more efficient in this process. It also allows for better communication with all staff through features such as work chat, and announcements. The customer service provided from the initial demo to setting up our team was exceptional. Our rep was always available to answer our questions or educate us about new features that might be useful to us. Our rep worked with us to use the features that worked best for us. When I Work also provides ready to go resources that you can send out to teams that include everything from how to set up your account, see open shifts, swap/drop shifts etc.

Vorteile:

The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site.

Nachteile:

At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features.

Antwort von When I Work

vor 4 Jahren

Hi Amanda, Thank you so much for this detailed and thoughtful review! We love hearing about some of your favorite features and how your team utilizes OpenShifts and new features as they become available!

Lisa
General Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Makes scheduling super easy!

5.0 vor 6 Jahren

Vorteile:

This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it!

Nachteile:

The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.

Antwort von When I Work

vor 6 Jahren

Hi there Lisa, Thank you for leaving us a review! We are so happy to hear that you and your team finds value in When I Work! If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at [email protected]. Our team will help get the issues you are experiencing resolved. Thanks again for the review! Hope you have a great day! Sincerely, Kara -When I Work Team

Maria Lenin
Sales/ Appointment Setter in Philippinen
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Manage staffing, scheduling, and attendance of your team for free

4.0 vor 5 Jahren

Vorteile:

It’s a great application if you handle a large team and you need to keep track of your employees schedule, time clock , and shift staffing. It can handle up to 75 users. We used this application when i joined a part time job in sales. And it was easy to set up both in desktop and mobile. And when i logged in I can see all members of our department in the Team messaging feature. You can easily read and track all conversation within the team. Choosing your shift or schedule was easy. Just add the shift or schedule you chose for up to 2 weeks and the Manager can view your schedule for the day. Time clocking was easy, just press the IN button and break button if you are on break. Its an awesome application and whats good is that its free to sign up and use these features.

Nachteile:

Well since its free, the features and function are just limited to what the employees clicked on the app but no screenshots of their desktop or other feature that other time applications have that can testify that the logged hours are indeed productive. Unlike Some paid applications that would have integrations to payment system after approval of hours, When I Work does not have other app integrations that would be complete the staffing and accounting system of your business. But so far everything went fine for this application, and moving through features or tabs does not hang and does not have much errors.

Antwort von When I Work

vor 5 Jahren

Hi Maria, Thanks for taking the time to leave such a thoughtful and detailed review! I'm glad to hear you're enjoying the free version of When I Work so much! If you are ever interested in any of the paid features, feel free to check them out at wheniwork.com/pricing Best, Terra

Brad
Owner in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!

4.0 vor 5 Jahren

Kommentare: Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "When I Work" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!!

Vorteile:

The functionality and features offered are by far the best thing about this Software. Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company.

Nachteile:

I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer...

Antwort von When I Work

vor 5 Jahren

Hi Brad - Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team. I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time. If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at [email protected] or via Live Chat as you referenced. Kindly, Adrianne

Timothy
General Manager in USA
Erholungseinrichtungen & -dienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for managers and employees!

4.0 vor 6 Jahren

Vorteile:

The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding. We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.

Nachteile:

We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.

Antwort von When I Work

vor 6 Jahren

Hi there Timothy, Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier. I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly. In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up. The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval. If you have any questions, you can reach out to our Customer Care Team at [email protected]. Sincerely, Kara -When I Work Team

Richard
Operator 2 / Adventure Coordinator in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Accessibility and Intuitive Scheduling

4.0 vor 4 Jahren

Kommentare: My overall experience with When I Work has been positive! Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest. I would recommend this app to any employer looking for good software.

Vorteile:

What I like most about this software is the ability to track my hours in multiple manners. Not only does the app show me how many hours I am scheduled to work a week, it shows me the scheduled hours of everyone on staff in a larger format, and can even show my timesheets, giving me the breakdown of negative or positive hours correlating to clocking in early or clocking out late. This last feature is extremely helpful as it quantifies the fruits (whether ripe or rotten) of your labor, letting you know exactly what you need to keep doing or improve on.

Nachteile:

Yes, when I am accessing availability and have repeating schedule preferences, if there absolutely any overlap, it simply does not allow you to make changes and it is then your job to find the overlaps and shift them to allow for your original change. Often, this process is tedious, but it doesn't come up often as the initial mistake is human error. If there was a way for it to offer options on how you'd like to fix the overlap, that would be perfect.

Antwort von When I Work

vor 4 Jahren

Hi Richard, thanks so much for this detailed review. We appreciate the feedback on setting availability preferences and I am happy to share this feedback with the appropriate team.

Jeremy
Crewing and Technical Manager in USA
Rundfunkmedien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex

4.0 vor 6 Jahren

Kommentare: Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.

Vorteile:

It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.

Nachteile:

The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.

Antwort von When I Work

vor 6 Jahren

Hi Jeremy, Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team. I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this! Adrian When I Work Team