When I Work Erfahrungen

Great software for teams of all sizes

Kommentare: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Vorteile:

- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use

Nachteile:

- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Employee scheduling in minutes that reduces overtime expenses!

Kommentare: A seriously simple and easy to use scheduling software that takes the time and stress out to time planning and labor forecasting which works in the way to reduce unneccessary overtime expenditure. An absolute life saver!

Vorteile:

This tools allows me to build work schedules in a matter of minutes and share it with the rest of my team. I wish I started using this earlier because ever since implementation, our costs and turnover have reduced significantly because of the reduction in overtime expenses. The desktop and mobile apps allow for easy access and ensure transparency, accountabilty, communication and team management 24/7. The deployment time for this tool is also a matter of hours instead of days or weeks. The labor forecasting feature has helped my business budget for both small and big projects in a very effecient and easy to understand manner.

Nachteile:

There are occasional glitches in the mobile app that take some time to fix. Other than that, there is not much to complain about!

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

Vorteile:

Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Nachteile:

1. Pricing Practices The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it. Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but... ...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up. And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top. But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't. I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived. 2. App Reliability Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary. 3. Limited Integrations A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either. The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time. Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule. So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some. And that, really, is sad. The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Love this App

Kommentare: I have loved every person I have worked with. They have been super helpful and continue to check in with me to see if I need assistance. They don't just get you going and leave you hanging. [sensitive content hidden] has been awesome!

Vorteile:

I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier.

Nachteile:

I wish there were more specific reports I could pull for payroll.

Easy to use for employees

Kommentare: We use When I Work as a tool for our team's schedule. This is my first time using the program and compared to other programs I've used, this is my favorite. I love the features of being able to see my team's schedule, color coordinated with the different scheduled times. I also like being able to request off full days or certain times, without having to send my manager an email.

Vorteile:

I like that it has a mobile app so I can check my schedule even when on the go from my phone. I also like that I can view other teammate's schedules to verify who I am working with that night. Or if I need to trade shifts, I can see who's shift would work best for a switch before even asking.

Nachteile:

When putting in request for a day off, it would be great to add in a note to myself & manager as to what the time off is regarding or any specific notes pertaining to the requested time off (ex. personal day, doctors appt, funeral etc.)

When I Work Makes Scheduling Easy!

Vorteile:

I love the ability to schedule my employees with ease. Saved templates, as well as calendar visibility are fantastic.

Nachteile:

The only con is that the free version does limit how far in advance you can schedule your employees. Definitely make the purchase and utilize the full functionality.

When I work experience

Kommentare: Simple and cool, perfect for scheduling and especially for time organizing. Best for saving time.

Vorteile:

I was suprised by pricing of this cool online tool. It has smart and modern functions, also it is user friendly. I used it for time scheduling and also online time tracker.

Nachteile:

Just one small thing - better system of notifications (now the can be overlooked sometimes).

Easy to use

Kommentare: Great. We never had any issues and our team was always able to access and see their schedules. We used it for a team of 50+ so it can scale very easily as your team grows.

Vorteile:

When I Work is a very easy to use product. We were able to easily create, manage, and publish schedules for a team of 50+ employees. It was also able to connect to our phone system so we could create a round robin calling system based on who was scheduled.

Nachteile:

Nothing really. It was a very easy to use system and checked all the boxes for what we needed. The only reason we changed systems was because we moved to an HRIS that included scheduling and no longer had a need for When I Work.

User-friendly

Kommentare: Overall, When I Work appears to be a comprehensive and user-friendly software that can help businesses manage their employee scheduling and time-tracking needs efficiently and effectively.

Vorteile:

When I Work is its user-friendly interface, which makes it easy for managers and employees to create and manage schedules, track time and attendance, and communicate with each other.

Nachteile:

While When I Work does offer some basic reporting capabilities.

Only 1 thing I would change

Vorteile:

I like how easy it is to request time off

Nachteile:

The only thing I'd change about When I Work, is when I put in a request for PTO, it asks how many hours I would like to be accommodated for. I'm only able to put in 8hrs of PTO/day, but I work at least 10hr/days, so I have to notify my manager and he has to manually change it.

Scheduling Made Easy and Quick

Vorteile:

The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work. The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead. The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.

Nachteile:

We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it! I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.

Acceptable product quality but poor service

Kommentare: I've been using it so long I don't remember the sales and implementation process. It's probably time to start shopping for a new solution, but I can't be bothered because my staff are used to it and it basically does what's it's supposed to.

Vorteile:

It is fairly easy to build the schedule every week and staff get notified right away. The time off feature works really well. I like the "Open Shifts" feature for weeks when we are short staffed.

Nachteile:

So many things, but mostly that I have used it for 7 years and it has hardly evolved. Or at least when they do add features, you almost always have to pay for them. I made some changes a few years ago that broke somethings and tried to get someone on the phone and was basically told that I dont' qualify for phone support. They didn't solve my issue (I'm just tolerating it). Kind of annoying considering that I hav epaid about $8400 USD for this software over the past 7 years. I feel I'm worth a 15 minute phone call to troubleshoot my issues and make it work better for me.

Great scheduling app with tons of features!

Kommentare: Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily.

Vorteile:

It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy!

Nachteile:

There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine.

I've Reviewed Them Before But They Stay Current And Deserve To Be Commended

Kommentare: When I Work has really been great. Gone are the days of me trying to create weekly and monthly calendars and juggle handwritten requests for sick and vacation time. Staff can request through When I Work and I can easily update our schedule. I've saved hours and hours a month being able to utilize the templates as well.

Vorteile:

When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux.

Nachteile:

The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work.

Good for specific types of companies; we needed additional functions

Kommentare: This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.).

Vorteile:

It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.

Nachteile:

There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.

When I Work made scheduling and communicating to all employees a breeze!

Vorteile:

The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program!

Nachteile:

The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.

Revolutionized our Scheduling Process

Kommentare: We used to manually schedule all staff at our child care programs. When a regular staff called in sick or requested vacation we used to have to call, text and email each individual on call or float staff to see who was available and if they could work at the location we needed. When I Work allows us to be a lot more efficient in this process. It also allows for better communication with all staff through features such as work chat, and announcements. The customer service provided from the initial demo to setting up our team was exceptional. Our rep was always available to answer our questions or educate us about new features that might be useful to us. Our rep worked with us to use the features that worked best for us. When I Work also provides ready to go resources that you can send out to teams that include everything from how to set up your account, see open shifts, swap/drop shifts etc.

Vorteile:

The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site.

Nachteile:

At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features.

Makes scheduling super easy!

Vorteile:

This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it!

Nachteile:

The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.

Fantastic Tool!

Kommentare: I will never go back to the old way. When I Work has revolutionized my work day.

Vorteile:

I have numerous staff working different jobs at different locations. Previously I was using Excel to schedule them all. Keeping track of days off and their class schedules was next to impossible. Letting the staff request time off and set their availability streamlined the process drastically. Since switching to When I Work my time spent scheduling has been greatly reduced. The mobile app is very helpful for my employees. The ability to designate positions is also very valuable. A large portion of my staff work in a child care setting so there are rules about qualifications necessary for each shift. I can designate which staff have which qualifications so that only eligible staff can be scheduled for a specific shift.

Nachteile:

I don't believe I have any cons. Occasionally when they change or update something it will cause an issue. I contact their customer service and it is corrected immediately.

Do you have around 30 employees? THIS IS WHAT YOU NEED!

Kommentare: We love the ease of communication with this software. Work Chat is a HUGE benefit for us. Many of our employees check this feature better than checking their emails! We also love the "copy and paste" feature. We are able to copy the current week's schedule and then paste it to the next week. Then we make minor adjustments to the schedule, save and publish to all employees with a click of a button. Then scheduling is DONE!

Vorteile:

We love this program for the ease of communication with all of our employees. Communication is always something we strive for and with ever-changing schedule needs, this program eliminated our extra steps to be sure everyone was communicated with. With the quick change of a schedule, those affected would receive a notification immediately and know what their new upcoming schedule would be.

Nachteile:

So far anything that we have had concerns with, we were able to contact WIW employees and it was addressed and fixed or we were educated in how to make that process work best for our center!

Love When I Work. Easy to use, and the customer service is outstanding!

Kommentare: Being able to go paperless was the biggest benefit. Also, the ease of the software makes it easy for Supervisors to make schedules and track hours.

Vorteile:

Love the ease of the software, super user-friendly. Also, like that it is easy for all generations to use. Love that all requests can be made online, helping to eliminate paper.

Nachteile:

Would like to see more options for tracking employee hours as far as the reporting goes. Also, other features like tracking employees who work different positions, and being able to report on those hours. Also would like for it to track employee hours who no longer work with us anymore. Don't like that once the employee is removed from When I Work, all of their history is removed as well.

When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex

Kommentare: Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.

Vorteile:

It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.

Nachteile:

The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.

Ease of use that thus a great solution for us as a company to use.

Vorteile:

It's a simple and easy solution for scheduling. The managers Like being able to view on a computer , staff use the app to see their schedules.

Nachteile:

The is no where for managers to make notes on employees regarding that schedules. - example while an employee did not show up to work - if you use the shift notes every is notified . Haven't yet been able to see if you can create a small group chat - example only managers.

When I Works works for me!

Kommentare: I do not have many employees on my schedule - only 10, but Incan whip up a schedule from scratch in 5-10 minutes.

Vorteile:

It makes scheduling a simple task AND adds features like schedule templates open shift offering that are icing on the cake! Customer support is responsive and very helpful.

Nachteile:

I would really like a link to view an employee’s full availability directly from the weekly schedule. I have made a request, which was acknowledged in a very positive way. It hasn’t happened yet, though.

I love this product, have looked at others that are similar but I still think this is best in class.

Kommentare: it is not THE answer to scheduling numerous part time staff around their shifts, but it is definitely than paper or excel spreadsheets. staff can access everything remotely and easily. Drop shift and pick up shift function is great. I have just started tracking hours and I really like that feature.

Vorteile:

ease, functionality, rollover capability , copy and paste function, excellent customer support. Staff really like the app function of the software. I prefer to do things on desktop, I enjoy that. I can easily add/remove/assign staff as is necessary. I can block days easily. requests arrive immediately.

Nachteile:

it is more expensive than other similar products. I cannot limit each employee's availability (I called and tried, found a solution, not best, but still a solution)