Appointy Erfahrungen

Best I Could Find

Kommentare: Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Vorteile:

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Nachteile:

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

Long Term Customer - Appointy Supports Our Entire Business

Kommentare: Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Vorteile:

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Nachteile:

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Getting worse by the day

Kommentare: This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Nachteile:

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Amazing Customer Service

Kommentare: I have had a great experience.

Vorteile:

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Nachteile:

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

First time user of Appointy

Kommentare: Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Vorteile:

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Nachteile:

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

Incomplete Features and Misleading Information

Kommentare: After going through the fourteen day trial, duplicating all of our appointments from our existing program, and making the purchase (yearly plan), I discovered that even though I could add additional staff, I couldn't provide them with their own login (with separate priveledges from admin) without upgrading plans to more than 2x original cost. I had literally used the software for 5 days before it became useless for us. I feel they misrepresented this feature on their website, and also refuse to refund. There are better programs out there for the price.

Vorteile:

I liked the mobile app and the ability to track attendance in our group classes.

Nachteile:

Group classes would only show up on the calendar if there were people booked in them. It would have been much easier to use if classes showed up on the calendar to hold that space even if they were empty. I didn't like that the emails and text message templates couldn't be customized, and I wish I could have edited my default client profile.

create appointments, reservations and perform a custom workflow.

Kommentare: It is one of the best software to manage and create a better administration of our company, it allows us to manage all our appointments and create online reservations in an easy and simple way, through it we can create a better organization and management of our social networks, we provides the best tools for our business to be constantly growing.

Vorteile:

it increases productivity and helps us create growth in our company. It allows us to schedule appointments for our meetings and create reminders through messages and emails. It offers us a calendar so that people can see the availability of each date. It provides us with functions to make online payments.

Nachteile:

There are no features that need improvement, it really hasn't provided a great ability to manage all our online appointments and payments. we can improve productivity by eliminating absences and creating a better workflow.

Appointments for Businesses

Kommentare: It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Vorteile:

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Nachteile:

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Great software to market your appointments on multiple platforms FOR FREE

Vorteile:

- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy

Nachteile:

It would be nice if they added a little description when hovering on the infos Or options in the settings.

Horrible user interface, features that do not work, slow website, too many complaints to list them

Kommentare: Outrageously horrible

Vorteile:

Google maps integration (but that hardly works)

Nachteile:

Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.

Great software for the Price!

Vorteile:

Easy to schedule and versatile to our needs.

Nachteile:

Nothing much, but it can lag sometimes depending.

Great - as always

Kommentare: Have used this system for my online language business for years now, it's really great - can't do without it now.

Vorteile:

The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Nachteile:

Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

Great Application

Kommentare: Overall, I would highly recommend business owners try Appointy. They even have a free two-week trial, which is what drew me in, and got me to stay on-board.

Vorteile:

What I love most about this software is that they now offer a Google Bookings feature, which means customers can book when looing up my business on Google, (they don't even have to go to my website). It's also an aesthetically pleasing application, that fits in line with the design of my website.

Nachteile:

I really don't have too many complaints/problems with this software. They've made a great user-friendly software.

I highly recommend Appointy!

Kommentare: I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best!

Vorteile:

Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well

Nachteile:

Nothing

Customer Service

Kommentare: The representative helped me today after someone tried to get into our system 12 times. I felt very confident at the end of our conversation that our system was secure and that steps were being taken frequently to keep it that way. For a medical practice that is essential. Great job!

Vorteile:

You can schedule quickly and that people can go online and see our schedule.

Nachteile:

That two (or more) different people can't use the same email address and that you can't access your customer by clicking on their name in the schedule portion of the software.

Fantastic appointment setting software

Vorteile:

We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.

Nachteile:

We have not yet ran into any significant problems. I will update accordingly if so.

Great app and great support

Kommentare: I'm been in touch with Appointy recently and i really it. I had to start a new business and i was looking for a perfect app and i tried different platform but Appointy is the perfect solution for me. Good price and very great support. All the staff is ready to help you right away.

Vorteile:

Good price, great support, very interesting functionallity. Mobile app also available

Nachteile:

Some little bugs that i'm sure will be set soon.

I have had a very positive experience with Appointy thus far, and definitely expect it to continue!

Vorteile:

This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

Nachteile:

All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

Good but limited

Kommentare: I still use this one. The support online is amazing, best ever! But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule. The customer info is very limited, I have to use a extra software that is not compatible to save records and extra info from my clients.
But the site works perfect, not so difficult to use anyway they can help you step by step even with share screen. You can also promote discount coupon. Overall is good but the things I need are important for my business and the price is not the best one around.

Life Saver

Vorteile:

This program saved my life. It helps you make an appointment book to make sure you don't overbook appointments and helps keep you organized with a calendar.

Nachteile:

I wouldn't change anything about this program. Good work!

Great product that helps with organizing our bookings

Vorteile:

Impressive Customer Service. Very quick response time and very helpful. A lot of the default settings are already very useful easy to customize your page

Nachteile:

100% customization not possible,

Easy peasy appointy is easy

Kommentare: good scheduling tool

Vorteile:

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Nachteile:

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Good for collaboration with people outside your organization

Vorteile:

We use this for scheduling meetings with an outside partner organization. Great to be able to schedule meetings without any back and forth.

Nachteile:

Users need to be on top of making sure their calendars are successfully integrated with this software. There were times that I would schedule a meeting, then have to cancel it, but since I had canceled it via appointly and not my home calendar, I have to go in to physically change or cancel the appointment.

If I could leave ten stars for Customer Support I would!!

Kommentare: Happy customers, and less frazzled staff!!!

Vorteile:

It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Nachteile:

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

The best online scheduling software!

Kommentare: I tested many online scheduling apps - and Appointy is by far much more advanced and feature rich.
But most important is the team behind - which helped me a lot customizing it and translating it to another new language - even before I subscribed (during the trial period)!
Well done!
I wish all SaaS companies would do the same.

Vorteile:

Full feature set, everything you need to setup an online scheduling operation. Supports many languages. Excellent support team.