Nextech EHR & PM Erfahrungen

Ideal for the current specialist doctor

Vorteile:

As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Nachteile:

I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

EHR and PM

Kommentare: Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad

Vorteile:

Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees

Nachteile:

When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import

Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities.

Kommentare: Cont reading below. [Sensitive Content ], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY.

Vorteile:

None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, [Sensitive Content ] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. [Sensitive Content ] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices.

Nachteile:

Cont reading below. [Sensitive Content ] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. [Sensitive Content ] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions.

Excellent Patient Portal

Kommentare: Overall, the patient portal has worked well for us as well as our patients. It also has helped us to remain compliant with all of the new requirements. Our patients use the portal to obtain their information as well as look at what happened during their patient encounter.

Vorteile:

The patient portal has been great for our patients. They love being able to access their medical records and see results. We also use our portal for patient to login and fill out paperwork as well as make and cancel appointments.

Nachteile:

There is not really anything we do not like about it. It is something that takes time to set up, but overall works great.

Best choice we made when switching from paper charts to electronic health record

Kommentare: Our overall experience with Nextech Intellechart Pro and Nextech Cloud PM has been very positive. Having seen the competitors in our field, we have not regretted our choice one day.

Vorteile:

The software is always evolving and improving to lessen the burden on the doctors and staff.

Nachteile:

When updates are made sometimes it causes other issues in the software that weren't there before the update. That being said they do try and address those issues promptly.

User Friendly

Kommentare: I would highly recommend this system to another other medical practice

Vorteile:

How to navigate between the screens and easy access to other parts of the patients charts

Nachteile:

I am very please with this system and would recommend to any other practices

9 years and running

Kommentare: They're aware of their impact and honestly try to make a user friendly product that delivers, on time.

Vorteile:

I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling.

Nachteile:

The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart.

Experienced User's Perspective - Over 9 years of use

Vorteile:

NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years).

Nachteile:

The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for.

4 Years of Nextech PM+

Kommentare: One of the better EMRs I've had the pleasure of working with. 8.9/10

Vorteile:

Fairly straightforward and easy to navigate once you understand the UI.

Nachteile:

Autoloading previous profile/patient when attempting to speak/work with a different patient.

Overall great experience

Kommentare: Overall great experience

Vorteile:

I like how straight forward is Nextech in using. Pretty user-friendly

Nachteile:

Letters might be confusing because of the algoritms

Stephenson Eye Associates Loves Nextech

Kommentare: Overall Experience has been Fantastic!

Vorteile:

We love the User Friendliness of this platform and the easy access help from the service technicians if they cant fix your issue they will find someone who can in a timely manner. Nextech is always up to date on the latest and greatest technologies and make sure that its clients have the access to that information as well.

Nachteile:

Templating for EMNS is not as user friendly to some people who arent tech savy and with every office being so different in their specific needs its sometimes hard to get a template for the office needs that fits perfectly.

My Experience with Nextech.

Kommentare: Overall, Nextech has been very user friendly. Navigation is great. Always upgrading and fixing issues and new products added to make documentation more effortless. Your knowledge base staff is wonderful. Very patient and always willing and wanting to assist. Your support is exceptional!! You are able to get answers quickly and problems resolved. Attitudes of staff great! Makes my job easier.

Vorteile:

After having a very unhappy experience with another vendor, it is so enlightning to be associated with Nextech. Your software is very user friendly. Very easy to navigate. It is structured extremely complete for our specialty. Always coming up with new updates to make our documentation easier. I love the ease with the PM portion of Nextech. Everything from demographics to billing is structured in such a way that staff find it easy to use.

Nachteile:

I have seen financial summary reports that not only list each and every provider but ability to compare this year to last year on one report. On your reports each provider would have to be separate and each year would be separate making several reports.

Nextech

Kommentare: Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need.

Vorteile:

As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation.

Nachteile:

Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc.

The ONLY EMR & PM

Vorteile:

so easy to learn, and implement every day, in all aspect. Been using this for over 20 years, and love the newest upgrades and products. My favorite was the iPad integration. SERVICE is 10 stars, always available to assist. Love that you get your own representative on your account. You know who to ask for, and they deliver.

Nachteile:

not any to think of, when we added the EMR/iPad - honesty it was the only downspot - although support was there all the way.

Nextech for Plastic Surgery Practice

Kommentare: If there is ever a programming issue, I can contact Nextech support and they are great about solving any problem!

Vorteile:

I like the ease at which I am able to produce plastic surgery quotes that I have already customized. In addition, all of my surgical procedures and consents are customized so that it is quick and easy to compile and print them. Printing medications from an customized medication quick list adds to the value of this program. Nextech makes managing my practice manageable!

Nachteile:

There are so many functions available on this program, I am certain that I have not taken advantage of all of them.

Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

Kommentare: The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

Vorteile:

We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

Nachteile:

Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day. The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

Super Easy System to Learn

Kommentare: I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Vorteile:

It has been a fairly easy system for all staff members to learn

Nachteile:

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

This system is good from the EMR perspective. From a PM perspective it is TERRIBLE. Reporting and Point of sales transactions are cumbersome at best. As of late 2017 I was told that I had to pay for the most basic of business reporting. Reports that s

Vorteile:

The templates are easy to use and make changes to fit the practice. Outside of that I don't really see a lot of Pros.

Nachteile:

Customer Service!!!! Not only are there many shortcomings to the PM portion their customer service reps rarely know how to fix problems or answer questions. Continuously get different answers to the same question. Hold times are VERY LONG and then you spend most of the call on hold while they look for a supervisor to assist. I literally dread calling NEXTECH.

Compliant System- no headaches

Vorteile:

Nextech is MIPS compliant and easy to use. It takes the guesswork out and lets you focus on your patients.

Nachteile:

Not everything is editable. Sometimes you have to use the template.

Nextech software

Kommentare: Overall I think Nextech is great. I don't expect all tech companies to be perfect, but coming from Cerner at a hospital, Nextech is 100% better.

Vorteile:

It's customizable which can help speed up the charting process tremendously.

Nachteile:

Customer support has been hit or miss. I either get someone on the phone who either knows what I need or knows who to go to for my needs OR I get someone who has no idea how to help and cannot refer me to anyone either.

All in One

Kommentare: It was easy to work with it once you get a hold of it

Vorteile:

It was very easy to navigate it with lots of customizable options. I liked the fact that all information about a patient could be inputted into the software so we could be a paperless practice

Nachteile:

Sometimes it seemed that there were too much of everything. But then you realize that all of those options can be utilized to maximize resulsts

Review

Vorteile:

support and options withinm her software, also the conference is extremyl helpful too

Nachteile:

I would like to be able to customize more

Easy to Use

Vorteile:

It is easy to use to schedule patient's appointments.

Nachteile:

I do not have any direct issues that I do not like when using Nextech.

Nextech Review

Kommentare: Overall, I am happy with my Nextech experience.

Vorteile:

I think the layout of Nextech is very easy to use. The program is straight forward!

Nachteile:

Nextech often glitches and we lose our notes. You can't have more than one person in a chart at a time or everything deletes.

nextech sucks

Kommentare: Outlook is almost better. DO not buy, unless you enjoy being held hostage

Vorteile:

it does have minimum functionality - probably cutting edge for 1998. Very poor data exporting features, reports are basic.

Nachteile:

the entire company is one bait and switch scheme and it starts from the top of the company. they nickle and dime for you everything.