Brightpearl Erfahrungen

Über Brightpearl

Midsize-Kleidung-Einzelhändler und -Großhändler, die so schnell und profitabel wie möglich wachsen wollen.

Erfahre mehr über Brightpearl

Vorteile:

That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner.

Nachteile:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Bewertungen zu Brightpearl

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.4
Funktionen
4.3
Preis-Leistungs-Verhältnis
4.3

Weiterempfehlungsquote

8.5/10

Brightpearl hat eine Gesamtbewertung von 4.4 von 5 Sternen basierend auf 152 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (152)

Stacy
Stacy
Web Development Manager / Web Master / SEO Specialist in USA
Verifizierter Nutzer auf LinkedIn
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

5.0 vor 4 Jahren

Kommentare: The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Vorteile:

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Nachteile:

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Antwort von Brightpearl

vor 4 Jahren

Hi Stacy, Thank you very much for sparing the time to review us. It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency. We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module. Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on. Thanks again for taking the time. Tom

James
James
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I cannot recommend Brightpearl enough!

5.0 vor 2 Jahren

Vorteile:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Nachteile:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Antwort von Brightpearl

vor 2 Jahren

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Andy
Group Marketing Director in UK
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brightpearl ERP system is a comprehensive and user-friendly solution

5.0 letzte Woche Neu

Kommentare: The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.

Vorteile:

Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth.

Nachteile:

Some complex functions require 3rd party solutions

Antwort von Brightpearl

vor 2 Tagen

Hi there Andy, Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use. From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow. Thank you again for your recommendation. Tom (Brightpearl by Sage)

Frankie
Vice President in
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Frustrated

3.0 vor 5 Jahren

Kommentare: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vorteile:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Nachteile:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Antwort von Tom

vor 5 Jahren

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

Jennifer
System Operator in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BrightPearl Review

5.0 vor 2 Monaten

Kommentare: Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.

Vorteile:

Super easy to use. Nothing was over complicated

Nachteile:

As your company grows so does their price tag

Antwort von Brightpearl

letzten Monat

Hi there Jennifer, Thank you for your review! It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you. Thank you again, Tom (Brightpearl)

nick
owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A work in progress

4.0 vor 2 Jahren

Kommentare: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Vorteile:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Nachteile:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Antwort von Brightpearl

vor 2 Jahren

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Robert
Head of eCommerce in UK
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Good Product would recommend

5.0 vor 8 Monaten

Kommentare: Good

Vorteile:

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Nachteile:

Limitations to managing back orders during pandemic

Antwort von Brightpearl

vor 8 Monaten

Hi Robert, Thank you so much for taking the time out to recommend us! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, especially during the pandemic! It's also great to hear that you had such a great experience with our Sales team, I know they go all out to ensure that businesses are going to get what they need from us before they sign with us - it's our transparent approach and I'm pleased you rate it so highly! Thank you again, Tom (Brightpearl)

Bryan
Bryan
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

All in One Ecommerce Software

4.0 vor 7 Jahren

Kommentare: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Vorteile:

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Nachteile:

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Jessica
Customer Service Manager in USA
Kosmetik, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Support is very slow

3.0 vor 3 Monaten

Kommentare: I like the services they provide but again, their team is very slow to find solutions when something happen to go wrong with their system.

Vorteile:

I like that it is very easy to navigate and the ability to centralize all inventory from multiple warehouses and vendors is critical.

Nachteile:

Their support is very slow to get an actual solution. Recently I had to provide examples with every single about the issue we were encountering almost as if I were doing the job for them. The longest they left me without a single update about the issue was 5 days and for the answer to be very simple and could have been resolved immediately if the correct person was in touch with us to begin with. Another solution to this would have just been to provide your team with this knowledge so that the problem would have not grown to what it is.

Antwort von Brightpearl

letzten Monat

Hi Jessica, Thank you for your feedback. I fully appreciate that from your perspective, our approach may seem slow - however, with a platform offering functionality as broad as Brightpearl, we need to be sure that we fully understand the issue being raised and in some cases need examples of what has occurred in order to diagnose it properly. In this case, as soon as the issue was understood (after you kindly provided examples), the first agent you spoke to escalated it to a senior colleague who was able to give you the help you needed. I'm sorry that it took longer than was expected, but I'm pleased to hear we got you the help you needed. Thank you, Tom (Brightpearl by Sage)

Anthony
Admin in USA
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent software for growing E-Commerce business

5.0 letzte Woche Neu

Vorteile:

As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states.Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs.I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.

Nachteile:

There were no major cons for us with this software.

Antwort von Brightpearl

vor 2 Tagen

Hi there Anthony, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage)

Alex
Manager in UK
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brightpearl made things so much easier to track

5.0 vor 2 Jahren

Kommentare: Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming. This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Vorteile:

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels. Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Nachteile:

There is a bit of a learning curve with understanding everything that the software can do.

Antwort von Brightpearl

vor 2 Jahren

Hi Alex, Thank you very much for leaving us your review. It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all. It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day. Thank you again, Tom (Brightpearl)

Gail
Director in UK
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It works for us!

5.0 vor 2 Jahren

Kommentare: The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.

Vorteile:

This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

Nachteile:

The software doesn't integrate directly with X-cart but we have a work around.

Antwort von Brightpearl

vor 2 Jahren

Hi Nick, Great to hear from you. Thank you for sparing some time to give us your thoughts. Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it. Thank you again, Tom (Brightpearl)

Sital
Managing Director in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very flexible software

4.0 vor 5 Jahren

Vorteile:

Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Nachteile:

Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.

Antwort von Brightpearl

vor 5 Jahren

Hi Sital, Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way. We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support). I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team ([email protected]) with some availability and we'll set up a call. Thank you again, Tom

DICKENS
Project Manager in Kenia
Geschäftsbedarf & -einrichtung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Broghtpearl the New ERP!

5.0 vor 2 Jahren

Kommentare: I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is.

Vorteile:

It's intuitive and very easy to integrate with other eCommerce platforms like Shopify.

Nachteile:

It requires a bit of training to get started.

Antwort von Brightpearl

vor 2 Jahren

Hi there Dickens, Thank you very much for your review, it's great to hear that you're getting on so well with Brightpearl and it's connection to our partner, Shopify. On your comment on training, Brightpearl is a broad system so it could be seen as daunting without the right training - this is why we ensure that our implementation team set you properly trained before you go live, and afterwards you have access to our learning platform, Brightpearl Training, and also our Help Centre and Community where you can pose questions to other users. If you'd like any help with these, please contact your Success team who will be happy to send you in the right direction. Thanks again for your review, Tom (Brightpearl)

James
Director in UK
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brightpearl - I couldn't sell on multi-channels without this piece of software

4.0 vor 6 Jahren

Kommentare: I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.

Vorteile:

Ease of use Account package integrated into their core system Inventory readjusted automatically across all channels as items are sold

Nachteile:

Some aspects of the accounting could be more automated rather than relying on manual intervention Some areas when selling on ebay internationally need manual intervention, will be better when this is not required

Edward
Head of Operations and IT in UK
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic easy to use platform, constantly being updated and improved,.

5.0 vor 6 Jahren

Kommentare: We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system. It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members. Being an online service means we are all able to work from home, or on the go.

Vorteile:

Versatile, simple to use, efficient

Nachteile:

Being cloud based means the service does drop, however this is irregular and infrequent

Dean
Head of Ecommerce in UK
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good Reliable System

4.0 vor 2 Jahren

Kommentare: Good service and communication. Advise them of improvements required, hopefully implemented.

Vorteile:

Reliable Platform, good for stock management and links up well to our websites.

Nachteile:

Back end needs updated and reporting could be improved.

Antwort von Brightpearl

vor 2 Jahren

Hi Dean, Thank you very much for your review, we love hearing from our customers! I'm very pleased to hear that your business is doing so well on Brightpearl. Just on your feedback on our reporting functionality, we have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics. We'll look out for your suggested improvements. Thank you again, Tom (Brightpearl)

Sam
Senior Director - Business Operations EMEA in UK
Geschäftsbedarf & -einrichtung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brightpearl

4.0 vor 2 Jahren

Vorteile:

The product is easy to use, as always the key is the correct set up

Nachteile:

As our business has grown project costing has become challenging

Antwort von Brightpearl

vor 2 Jahren

Hi Sam, Thank you for your feedback, it's great that you find Brightpearl so straightforward to use. Yes, setup is king, however it sounds like you've been able to take advantage of our post-launch training resources - learning platform, document library, and Support team. On your comment on project cost, I'll get your Success team to reach out to you to discuss further. Thank you again, Tom (Brightpearl)

Tony
Accountant in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Not complete package.

3.0 vor 5 Jahren

Kommentare: I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.

Vorteile:

Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Nachteile:

Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

Antwort von Tom

vor 5 Jahren

Hi Tony, Thank you for taking the time to post a review, we really appreciate it. It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear! I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon! Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development. Thanks again for posting the review. Tom (Brightpearl)

Ibrahim
Manager Director in UK
Einzelhandel
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Must Have for Multiplatform Ecommerce companies

5.0 vor 6 Jahren

Kommentare: We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.

Vorteile:

Easy, Simple, All in one software

Nachteile:

not that I can think of

James
Director in UK
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Brightpearl Review

5.0 vor 6 Jahren

Kommentare: I've now been using Brightpearl (BP) for just under a year and I have found the system slick and modern. The ease in which you can import and export data from excel is amazing and saves so much time.
Entering sales orders is quick and easy as we are able to run Shiptheory through BP and link to our carriers. We are also able to link our website to BP allowing sales orders to be placed on line and go straight onto the system.
What I particularly like about BP it is never standing still and new ideas are always emerging, the new multi currency feature will be really useful for our company.
The support system is good and the personnel are helpful, efficient and reliable.
We have just renewed our package for next year. Great system.

Vorteile:

Importing and exporting via excel

Sital
Managing Director in UK
Unterhaltungselektronik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Accounting Software!

5.0 vor 6 Jahren

Kommentare: Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Vorteile:

Flexible

Nachteile:

Cost of software is high.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history

1.0 vor 8 Jahren

Kommentare: Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable
This incident has been resolved.
Nov 14, 09:30-09:40 EST
Affected performance EU
This incident has been resolved.
Nov 14, 05:13-06:53 EST
Delays in order downloads via the API to external integrations
This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course.
Nov 11, 12:21-23:11 EST
Log-in Unavailable US East
We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates.
Nov 11, 12:42-20:38 EST
Degraded performance on EST server
Everything now seems back to normal. We're sorry for the disruption.
Nov 10, 16:50-18:35 EST
[Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014
The scheduled maintenance has been completed.
Nov 5, 04:00-06:00 EST
Issues with importing and exporting within Brightpearl
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact [email protected]
Nov 4, 07:39 - Nov 5, 04:37 EST
[Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014
The scheduled maintenance has been completed.
Nov 4, 19:00-21:00 EST
Log-in Unavailable US East
All EST accounts are now functioning normally. We're sorry for the brief interruption.
Nov 4, 16:26-16:44 EST
Affected performance EU
We apologise for any disruption caused to your business by this.

Vorteile:

Will edit the review when I have something positive to say.

Nachteile:

Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful.

Greg
Digital Marketing Manager in Jersey
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use brightpearl inventory management software

5.0 vor 6 Jahren

Kommentare: We have used brightpearl inventory management software for a few years, and find it very useful to manage our sales and dispatch. The reporting is very useful. Great customer support too.

Vorteile:

ease of use

Nachteile:

make a mobile app version

Gavin Kenning Engineering Ltd
UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Much needed efficiency boost for our mutli channel retail business

4.0 vor 6 Jahren

Kommentare: We're a multi-channel retailer in the truest sense of the word. We sell over the phone, via our own Magento online store, eBay, Amazon and at our trade counter in Derbyshire.
Prior to Brightpearl we were entirely paper based; we didn't even have a computerized accounts package yet our company was accelerating fast into the digital age.
After a period of adjustment, we're now beginning to realize the benefits that Brightpearl is bringing to our business. Order processing, stock control across multiple warehouses, invoice generation, credits, refunds and accounting is now all handled far more easily than before. Our integration with Shiptheory also enables us to automate the generation of the majority of our courier shipping labels with relative ease.
Being cloud-based also means we're less tied to our physical warehouse location than we were previously. This has allowed us to open regional offices and staff now have the opportunity to travel and work abroad should they wish.
Although we've already been Brightpearl customers for several years we're still discovering ways it can further improve our efficiency as a company and we look forward to the new features they plan to unveil over the coming 12 months.
Thanks team Brightpearl!