Verizon Connect Erfahrungen

Mein Motto für das Unternehmen: Nicht Günstig, sondern billig!

Kommentare: Unsere allgemeine Erfahrung mit Verizon Connect war enttäuschend. Obwohl das System viele moderne Funktionen und ansprechende Dashboards bietet, war die Zuverlässigkeit der Informationen mangelhaft. Fehlende oder fehlerhafte Daten machten die Nutzung oft ineffektiv und führten zu erheblichen Schwierigkeiten im operativen Einsatz.

Vorteile:

Verizon Connect bietet viele moderne Dashboards und Ansichten mit zahlreichen Möglichkeiten, die grundsätzlich positiv sind. Doch all das wird unbrauchbar, wenn der Inhalt fehlerhaft oder unvollständig ist, was bei uns definitiv der Fall war.

Nachteile:

Während unserer sechsmonatigen Zusammenarbeit gab es erhebliche Probleme. Die technische Beratung war extrem unzureichend, da bei jeder einfachen Frage Rücksprache mit Experten in Holland gehalten werden musste. Diese Rückfragen betrafen keine komplizierten oder wissenschaftlichen Themen, sondern grundlegende technische Details. Besonders besorgniserregend war, dass uns in dieser Zeit drei Bagger gestohlen wurden. Trotz installierter GPS-Sender konnten diese nicht wieder aufgefunden werden, da die Geräte zu einfach demontierbar waren und die Störmeldungen nicht zuverlässig übermittelt wurden. Erschwerend kam hinzu, dass die Funktion der Störmeldungen völlig unzuverlässig war. Schon bei kleinsten Funk- oder Stromunterbrechungen erhielten wir innerhalb von 60 Minuten über 120 Störmeldungen, was eine sinnvolle Überwachung unmöglich machte. Die Installationen wurden zudem von drei verschiedenen Subunternehmern durchgeführt, deren Monteure weder Deutsch noch Englisch sprechen konnten. Dies führte zu erheblichen Kommunikationsproblemen und beeinträchtigte die Qualität der Montagearbeiten erheblich. Insgesamt eine sehr enttäuschende Erfahrung.

Absolut Inkompetent

Kommentare: Absolut und kompetent.Würde ich allem abraten. Es gibt bestimmt was besseres auf dem Markt.

Vorteile:

Kann ich leider nicht beurteilen da. Ich habe das erworben und kein Termin zum Einbau wieder Angebot zum Einbau erhalten. Versuche per Beginn alles zu stornieren.

Nachteile:

Absolut inkompetent kassieren nur das Geld kümmert sich überhaupt nicht um Kunden !!!!!Ich zahle seit sechs Monaten und bekomme kein Einbautermin. Bei Telefonat spricht eine ausländische Frau, die ich gar nicht verstehen kann und erzählt irgendwelche Märchen

SCHLECHTER SERVICE!, PREISE ÜBERTEUERT, FINGER WEG VON VERIZON!!!!

Vorteile:

Also die APP Reveal ist Verizon gut gelungen.

Nachteile:

Am System meckere ich gar nicht... der Service ist sowas von schlecht, ich finde dafür keine Worte. Ich bin seit 16 Jahren in der Branche tätig und habe mit einigen Unternehmen zusammengearbeitet aber noch nie, hatte ich ein Unternehmen wie Verizon. Gefühlt 7 von 10 Mitarbeiter beherrschen die deutsche Sprache nicht. Wenn man ein Problem hat, ist man aufgeschmissen. Beispiel: Ein Fahrzeug von uns, wurde vom Verizon Techniker nicht korrekt angeschlossen, was passieren kann.. vollkommen ok. Das Fahrzeug zeigt während der Fahrt öfters an, das er im Abschleppmodus ist. Das bedeutet, wenn mal das Fahrzeug wirklich gestohlen werden sollte und gerade Abgeschleppt wird, können wir es nicht nachvollziehen. Ich warte nun seit über 1 Jahr!!!!! Das ein Techniker vorbei kommt und sich das anschaut oder das wie versprochen Verizon mir die bezahlen monatlichen Raten gutschreibt. Kannst du vergessen! Ich habe es aufgegeben und das ganze meiner Anwältin überreicht. DIESE BEWERTUNG HAT AUCH MIT DEM PROBLEM VON DEM EINEN FAHRZEUG NICHTS ZU TUN. DER SERVICE VON VERIZON IST EINFACH GROTTENSCHLECHT! WIR SIND KEINE KLEINEN KUNDEN BEI VERIZON UND HABEN EINE MENGE FAHRZEUGE VERKABELT UND LEUTE, WIR BEKOMMEN NICHT MAL EINEN ANSPRECHPARTNER. DAS SAGT ALLES AUS! FINGER WEG VON VERIZON!

Kundenservice miserabel, falsche Abrechnungen

Kommentare: vor Jahren war die Zusammenarbeit noch gut, im Frühjahr hat ein Mitarbeiter der jetzt nicht mehr da ist weitere Geräte zum Test angeboten, dies hat aber technisch nicht funktioniert, seitdem monatlich falsche Rechnungen, kaum Reaktion, persönlich sind die MA kaum erreichbar, seit einem halben Jahr keine Lösung in Sicht, weiterhin falsche Rechnungen. FINGER WEG!!!

Vorteile:

das Produkt ist gut, die Flexibilität per Strom vom Zigarettenanzünder gibt es mittlerweile nicht mehr

Nachteile:

mittlerweile müssen die Geräte fest verbaut werden, dadurch nicht mehr flexibel wechselbar

Unseriös

Kommentare: keines mehr

Vorteile:

bei verizon Connect ist der Kunde kein König,

Nachteile:

sehr unzuverlässig, und nicht ehrlich, gestehen ihre Fehler nicht ein.

Good tool for scheduling and prospecting

Kommentare: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Vorteile:

The prospecting is unlike any I’ve seen out there

Nachteile:

It is very spendy relative to the features and tools I use

Lifepoint Health

Kommentare: Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.

Vorteile:

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

Nachteile:

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

TeamVerizon

Kommentare: I enjoyed using this when it was needed.

Vorteile:

It is very convenient and easy to use for me

Nachteile:

There was nothing I did not like about it

Exceptionally dissappointing - Verizon Connect (Multiple Contracts)

Kommentare: Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices

Vorteile:

Vehicle Tracking system worked well, online system was suitable for Company requirement

Nachteile:

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Verizon Connect is excellent

Kommentare: excellent tracking tool for mobile workforce and equipment

Vorteile:

helps reduce costs, increase productivity, keep up on vehicle maintenance

Nachteile:

no signal areas can cause dispatcher confusion

Swindled and Hood Winked

Kommentare: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Vorteile:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Nachteile:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Horrific Customer Service

Kommentare: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Vorteile:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Nachteile:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Get away from verizon connect

Kommentare: Terrible

Vorteile:

Price was competitive initially, but even a penny is too high for non functional products

Nachteile:

Everything, including product installation, product quality, customer service and technical support

Save your money!

Kommentare: Horrible, absolutely horrible!!!

Vorteile:

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Nachteile:

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Verizon Connect

Kommentare: Great experience with the service and it could be better with a price reduction.

Vorteile:

Great service for the last two years with no issues or complaints.

Nachteile:

The price could be a little cheaper and more friendlier for the consumer.

Navigation efficiency

Kommentare: Improvement in communication on and off the road. Making my drivers a lot more efficient

Vorteile:

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Nachteile:

There's nothing I like least I could go on about the most

Worst Service I Have Ever Had/Used in My 58 Years on This Planet

Kommentare: I think I covered that.

Vorteile:

Not using their service any longer.

Nachteile:

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Oct 23...dont buy this product.

Kommentare: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Vorteile:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Nachteile:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Trucking Necessity

Vorteile:

Tracking vehicles is easy. Can see where, when and how fast they are going

Nachteile:

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Customer Abuse - Unethical and illegal business practices

Kommentare: [sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing

Vorteile:

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Nachteile:

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

VERYY DISSAPOINTED IN SALES

Kommentare: Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.

Vorteile:

The product overal is good. The product usability is ok

Nachteile:

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal! Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

Verizon Connect easy usage

Kommentare: Good easy to communicate and recommended it to friends and relatives

Vorteile:

I use Verizon connect and its easy to communicate and reliable

Nachteile:

No I do not have any issues using this product

Completely let down by this company

Kommentare: None

Vorteile:

Ability to see where vehicles were. Ability for AUX alerts

Nachteile:

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.

You should use Verizon connect

Vorteile:

Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics.

Nachteile:

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Fleet Managment

Kommentare: Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.

Vorteile:

Easy to use and implement into our day to day.

Nachteile:

No glaring issues with the system. Works as advertised