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Über PagerDuty

Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet, für Sichtbarkeit und umsetzbare Intelligenz über Operationen.

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Vorteile:

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Nachteile:

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.

Bewertungen zu PagerDuty

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.3
Kundenservice
4.3
Funktionen
4.4
Preis-Leistungs-Verhältnis
4.2

Weiterempfehlungsquote

8.7/10

PagerDuty hat eine Gesamtbewertung von 4.6 von 5 Sternen basierend auf 210 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (210)

Corey
Corey
Manager, Incident Management in Kanada
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Bye Bye to old school on-call practices

5.0 vor 5 Jahren

Kommentare: Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Vorteile:

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Nachteile:

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Boyang
Junior Data Integration Developer in Kanada
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Modern and Reliable Incident Management Platform - PagerDuty

5.0 letztes Jahr

Kommentare: We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive.

Vorteile:

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Nachteile:

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

M. Serhat
Senior Software Engineer in Deutschland
E-Learning, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

On-call software with rich features

3.0 vor 4 Jahren

Kommentare: I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vorteile:

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Nachteile:

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Brian
Brian
Senior Network Engineer in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top tier alerting system

5.0 vor 3 Monaten

Vorteile:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Nachteile:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Kenneth
Devops Engineer in USA
Finanzdienstleistungen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

PagerDuty : A solution to almost every problem you didn't know you had yet

5.0 vor 5 Jahren

Kommentare: The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vorteile:

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Nachteile:

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Derek
Incident, Problem and Service Level Manager in Australien
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great solution for on-call and incident management for any organisation!

5.0 vor 5 Jahren

Kommentare: We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Vorteile:

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Nachteile:

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Tom
Tom
President in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Helps me sleep at night

5.0 vor 5 Jahren

Kommentare: PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Vorteile:

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Nachteile:

Nothing really. The pricing is fair, the reliability is flawless.

Chris
System Engineer in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pager Duty

4.0 vor 5 Jahren

Kommentare: Helps monitor critical systems and alerting

Vorteile:

The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Nachteile:

After a few years the price started to increase.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

PagerDuty make it feel more like a pleasure than a Duty

5.0 vor 5 Jahren

Kommentare: Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Vorteile:

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Nachteile:

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Monish
Monish
senior software engineer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ensure High availability of your product to the end user by integrating it with PagerDuty

4.0 vor 4 Jahren

Kommentare: PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.

Vorteile:

PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Nachteile:

Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Danny
Sr. Software Engineer, DevOps in USA
Marketing & Werbung, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

An Excellent Service for Orgs with complex alerting needs

5.0 vor 5 Jahren

Kommentare: PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Vorteile:

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Nachteile:

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

MANAS
Senior Software Engineer in USA
Einzelhandel, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get alerted when your services go down or on urgent mails from the customer, and track it

5.0 vor 3 Jahren

Kommentare: PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it

Vorteile:

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Nachteile:

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Serhii
Service Desk Analyst in Ukraine
Informationstechnologie & -dienste, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pager duty review

5.0 vor 3 Jahren

Kommentare: Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend.

Vorteile:

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Nachteile:

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

Raheel
Network Engineer in Singapur
Gastgewerbe, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

PagerDuty review

5.0 vor 5 Jahren

Vorteile:

Good customer support, documentation and API

Nachteile:

Lack of filtering/search options. Not possible to search for specific alerts without the use of the API. It's a pain. No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best incident reporting tool

5.0 vor 2 Jahren

Kommentare: Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it.

Vorteile:

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Nachteile:

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Ross
Senior Software Engineer in USA
Verbraucherdienste, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hello from an SRE

4.0 vor 5 Jahren

Kommentare: PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Vorteile:

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Nachteile:

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Saurabh
Engineering Lead in Indien
Informationstechnologie & -dienste, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent tool

5.0 vor 5 Jahren

Kommentare: We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.

Vorteile:

As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift. Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy. We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week.

Nachteile:

UI for creating schedules is not too user-friendly. Yet to explore all features but so far so good.

James
Senior Technology Vendor Manager in UK
Informationstechnologie & -dienste, 5’001–10’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great but complex pricing and add-ons

5.0 vor 5 Jahren

Vorteile:

PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Nachteile:

The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money. I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Trevor
Software Engineer in USA
Medienproduktion, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PagerDuty keeps my team on point

5.0 vor 5 Jahren

Kommentare: PagerDuty has been instrumental in notifying my team when problems arise.

Vorteile:

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call. The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Nachteile:

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

Drew
Manager in USA
Krankenhausversorgung & Gesundheitswesen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PagerDuty

5.0 vor 5 Jahren

Kommentare: The software and infrastructure that we support are mission critical to our clients. We need to be able to detect and alert our urgent response team as soon as we have an issue. PagerDuty has given us the flexibility to provide that high level of support and is flexible to meet our needs in terms of rotations and routing of issues.

Vorteile:

I love how easy PagerDuty is to configure and it's flexibility to support a number of escalations, services, and rotations. We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients. The email and API integrations allow us to customize when we receive alerts and who they are routed to. Working smarter, not harder.

Nachteile:

N/A - For real, I really like this software

Kevin
Software Architect in USA
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Solid solution for on call devops

4.0 vor 6 Jahren

Vorteile:

Pager Duty overall is a great solution for handling on call escalations for server and environment issues. It makes it easy to integrate with third part solutions to generate actionable alerts for on call engineers. If you are using a product that doesn't natively integrate with Pager Duty (which is rare), you can use their email integration to submit issues that way.

Nachteile:

The interface for adjusting the on call schedule could be improved - when updating a schedule to cover an engineer while they are on vacation, it can be really confusing to setup.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to setup and go live almost after a purchase of license

5.0 vor 5 Jahren

Kommentare: As we are an online business, it's very critical to know if the site is down at the exact time and the team can immediately investigate the issue.

Vorteile:

Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.

Nachteile:

As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.

Filip
Filip
Software Engineer in Polen
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Making sure you're up in the middle of the night

4.0 vor 6 Jahren

Vorteile:

While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations. PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

Nachteile:

Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Abhishek
Member of technical staf in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PagerDuty to the Rescue

5.0 vor 5 Jahren

Kommentare: Really good, anywhere I go I would recommend PagerDuty .

Vorteile:

The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events. Moreover PagerDuty has never been down which really speaks a lot about the effort that goes in to making this amazing piece of software

Nachteile:

I cannot subscribe to a specific type of pager, or pagers which should get escalated to only me instead of the on-call person.

Stephen
Senior Solutions Engineer in USA
Computer-Software, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Essential part of the support stack

4.0 vor 3 Jahren

Vorteile:

PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.

Nachteile:

For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.