ResNexus Erfahrungen

ResNexus the best all around for campgrounds

Kommentare: Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.

Vorteile:

ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.

Nachteile:

Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.

A solid product that gets the job done!

Kommentare: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Vorteile:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Nachteile:

Can't think of much, to be honest...for us, it does the job, and it does it well!

A reservation software worth considering!

Kommentare: After exploring several reservation systems, we ultimately decided to go with ResNexus, and we've been loyal customers for the past 3 to 4 years. Overall, our experience has been highly positive.ResNexus offers an intuitive platform, both for us as operators and our guests. The customer support has been exceptional, especially thanks to Dareq Da Costa, our current Red Carpet Pro, who has consistently provided excellent assistance.One thing we appreciate about ResNexus is their commitment to continuous improvement. They seem to always seek ways to enhance their platform and introduce new features. Occasionally, we encounter minor issues, but ResNexus is quick to address them or provide guidance to resolve any user-related errors.If you're in search of reservation software, we highly recommend giving ResNexus a thorough look.

Vorteile:

Customer service, ease of use for staff and guests

Nachteile:

Some issues with accounting / integration with Quickbooks (though may be user error)

Terrible setup process

Kommentare: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Vorteile:

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

Nachteile:

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Simply the Best

Kommentare: Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

Vorteile:

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Nachteile:

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Queen's Inn by the River

Kommentare: Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

Vorteile:

Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

Nachteile:

ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

Dedicated team of professionals driving an innovative, feature rich, easy to use platform.

Kommentare: There are dozens of companies out there that are designed to help businesses be more productive, efficient, sell more and yield higher margins, as well as help with the collection and analyzation of data in order to move a business forward and up. Along with my accounting system, I find that ResNexus is the only other tool I really need to manage and conduct my business, increase profits, and stay on top of the competition. I can market and advertise to my guests, communicate with them via text or email, and I can increase my revenue by upselling selling products & services. I can easily interface with 3rd parties that increase my business, complete financial transactions, collect and analyze data, alter direction, adjust pricing, minimize costs, and maximize profits, all with ResNexus alone. ResNexus is like a Genie-in-a-Bottle.

Vorteile:

The ResNexus reservation system does what you expect of a reservation system but does so in a much more dynamic and visually fun way that makes the tasks of checking availability and making reservations easier and quicker to perform. The use of color, badges & legends, quick access to related links, and movement between critical locations, all make for a quick and smooth transaction that reduces the time a guest has to wait while making a reservation by phone. The booking engine, for guests making their own reservations through the website, is easy to update and the available choices that the guest must make while moving through the reservation process is easy to follow. Customer Support is great. The support people are knowledgeable and quick to respond when they have to do additional research. I am most impressed with the constant improvements and updates to the offerings. While there are many "bug fixes" that may signal there could be more alpha and beta testing before rollout, the fact that there is obvious, constant attention to detail and ongoing quality of the overall system is comforting.

Nachteile:

It's hard to come up with too many Cons when you're talking about an organization like ReNexus that is constantly adding and updating! But like all great business, if you're not looking for ways to go from Gold to Platinum, you're not going to be Spectacular! So here are a couple of our platinum requests: Please know that we fully expect that you will do all of these in good time because we've seen evidence that you never ignore your customer's requests. 1. I sure there are hundreds of requests for changes, upgrades, improvements from the many different types of clients you serve and that not all "ideas" are viable. I do think some feedback is necessary. Was my suggestion not possible? Was it not broad enough in use to warrant the cost of implementation? Was it a good idea but will take a while? NO, what were you smoking?2. We've looked for ways to collect a deposit on Group Reservations. Without one we can't use this option. 3. Being able to sell a Gift Certificate without a recipient being named. We recently had Six Flags Kingdom wanting to purchase multiple $600 GCs to be awarded at a later date to yet to be named recipients. We were not able to do that and had jury-rig the system or loose the sale. 4. As mentioned elsewhere, we want to be able to quickly see on the Grid or Calendar if a dog is registered in a room.

Best option for the features and price on the market today

Kommentare: Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.

Vorteile:

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Nachteile:

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

We were brave but proud of our change

Kommentare: We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it.

Vorteile:

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

Nachteile:

I still prefer to see more reports Flyers not on Constant Contact format

Left hanging. Lost many days due to tech errrors

Kommentare: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Vorteile:

Nice looking grid that shows room status.

Nachteile:

Inability to provide what they claim to be able to provide.

Website Review

Vorteile:

We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company. The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with.

Nachteile:

The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for. We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes.

Awesome product for small inn

Kommentare: Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know and convinced most of the b&b's in Galveston, TX to go with you when Eviivo purchased a product we all used then.

Vorteile:

The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy.

Nachteile:

I would like more flexibility with the calendar and wish that could be what I see when I login. More options with third party integration would be appreciated, as well, i.e. accounting integration with Quicken and credit card processing with Square. I wish your webinars would go back to being informative rather than pushing a third-party's product. And, I miss [SENSITIVE CONTENT HIDDEN].

It's getting better with time

Kommentare: I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.

Vorteile:

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

Nachteile:

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

Resnexus Review

Kommentare: I feel that it is very professional and blends well with my website. [SENSITIVE CONTENT HIDDEN], my customer supporter, is FANTASTIC! She is always available and always answers my questions. The customer support is the best!

Vorteile:

I feel that it is all inclusive. I believe most of my guests can make reservations easily. I like that the marketing provides the option to email guests.

Nachteile:

I would love for the calendar to show guests names instead on colors.....or at least change the color from one guest to the next. If someone is checking in right after someone else.....it can easily be missed when looking at the calendar because it all blends together. I would also like the marketing emails to be more user friendly. I need to call someone to set up my emails and then to send my emails. I would like to be able to do it on my own. The point of sale should have a date of entering a product so that you can see what has been used from the date of purchasing the wholesale item. You have to jump through a lot of steps to print reports and receipts. It would be nice if there was just a print button. I wish the credit card wasn't defaulted for payment. If you forget to hit cash....it will charge the supplied card which is a very big deal. I wish the housekeeping section was easier to use. I wish it would say when guests are checking in and out .

Great customer support

Vorteile:

I really liked the fact that ResNexus now has Foreign language support for the booking engine and synchronization with OEMs such as Airbnb and Booking.com included in the cost of the product. Before ResNexus included this feature, I had signed up for another product because they had Foreign language support and synchronization and took the time to migrate my hotel to the other program. However the other program was more expensive, extremely hard to use, error prone and I couldn't get through to support, when I did, I felt like I was super stupid not to have understood. ResNexus has very good support and even follow up.

Nachteile:

The program has become over bloated with features that don't apply to my business, especially once they added the camping and website functions. Also, industry specific terms are used throughout the program that I don't know if I could use them or not. It is hard to pull those out of context to see if I should be using those features are not.

We Highly Recommend ResNexus!

Kommentare: A year ago we acquired a small bed & breakfast in Indiana and with it we inherited the ResNexus booking software system. During the transition of ownership we were warmly greeted with a personal telephone call from our ResNexus Red Carpet Specialist, congratulating us on our new roles and letting us know she was just a phone call or e-mail away if we had any questions going forward. She even offered to schedule a time to train us in depth on the booking software itself. We were blown away by her kindness and willingness to answer any questions we had, despite the level of simplicity or complexity. Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have a elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!

Vorteile:

ResNexus is easy to use as an operator and for patrons, it's cost-effective, offers a personal touch with a Red Carpet Specialist dedicated to your business, and their team is friendly and easy to connect to with.

Nachteile:

There are no cons to ResNexus! That's the great thing about this system! Even if you were to find one, a ResNexus Red Carpet Specialist is just a call away to guide you to the answers you seek.

Excellent reservation program

Kommentare: We researched several popular programs before settling on ResNexus and in our over 9 years of use, I have never been sorry that we chose this one! Staff was always reachable and helpful, no one ever made me feel stupid because I couldn’t figure something out, and they were open to suggestions from their users.
I very highly recommend it!

Vorteile:

ResNexus was easy to use from the very first day, and everyone on the staff went out of their way to help us implement its use in our 8 unit urban bed and breakfast. The fact that it was easy to read and understand put ResNexus head and shoulders above the other programs that we researched.

Nachteile:

Almost nothing! The things that bugged me were minor ones, like a page not being saved automatically and that sort of thing. Mostly it was just things that I didn’t know how to use correctly that the staff swiftly helped me figure out.

Couldn't run our business without it!

Kommentare: Our overall experience with ResNexus has been VERY positive. We have been impressed with their prompt customer service responses both from the tech support team and from our Red Carpet Professional, [SENSITIVE CONTENT HIDDEN]. Tech support has always been professional, thorough, and quick to response. They can't always fix some of the small issues of user interface and the like, but they will do what they can quickly and very helpfully to get you moving in the right direction, even if it is user error and/or ignorance.

Vorteile:

We use both the booking engine and a ResNexus website design and overall have been very happy with the functionality, look, and positive perception by our guests. All of the modules that we use are customizable to a great extent for our specific needs and have continued to work well for us as we have grown since our opening almost 4 years ago.

Nachteile:

The only "con" that we have experienced is a bit of lag time in software updates regarding undocumented features. There are some feature suggestions that seem to take a while to implement and some features that have been added or modified without quite as much explanation / introduction as might have been helpful. An example would be adding photos of our guests to their master guest record.

Easy to Use and Fantastic Customer Support

Kommentare: Overall, we are extremely pleased with the software and are encouraged by their constant attention to improvement.

Vorteile:

This reservation system is so easy to use, graphically clear, and powerful. I have trained at least 10 not very technical people on this system and they have all been able to pick it up quite well very quickly. The reporting is a fantastic help to our business - keeping us on track and informed - granting some peace of mind during COVID-19. The support staff is unbelievable - they are the most responsive, cheerful people I have ever worked with on tech issues.

Nachteile:

I wish you could put in a 6 month reservation all at once, and have it just repeat each month individually instead of showing the whole stay on the sites/nights. This works well when you click an open-ended monthly reservation, but if there is a defined end date, it all shows up together. Appreciate that you put little "Ps" on partial payments - this helps us track down people who aren't paid in full - maybe make these a light green or light gray?

Stunning Desktop Version of Website

Kommentare: ResNexus is a fantastic company that I highly recommend. I love the slick and modern desktop website we created and appreciate all the time and effort the design team put into helping me. They don't even charge for the set up (only a reasonable monthly fee), so I consider it a great value, too! They are a growing company and because of that their newest areas of development (websites, direct connect with third party travel sites, etc.) are weaker than their more robust and tested reservation software. But despite the challenges I've experienced, I still highly recommend them because they have wonderful people working for them who are always courteous, patient and sincerely interested in helping and they are always improving their products to create a better user experience.

Vorteile:

We are always getting compliments on our website thanks to the creative talents of the team at ResNexus. The designer, did a fantastic job choosing photos and layout and teaching me how to use the software along the way. I liked that they offered website design templates to work from and I like having the freedom to manage the site (change text/photos and pages) myself.

Nachteile:

The desktop version of the website is beautiful, but the mobile version lacks design options. They are aware of this and are working on improving it. Also, the website builder is a bit clumsy and not as user friendly since it's created by programmers and not designers, but the front end website has great flow and function for customers. Although it's easy to change text and photos, I wish it was easier and more intuitive to change layout and components/widgets.

Excellent Fit for Hospitality/Inn Keepers

Kommentare: As I mentioned earlier any innkeeper will do well to implement this software. We have a quality relationship with ResNexus with no plans to change. We made the change to ResNexus December of 2017. I depend on ResNexus the same as I do our banking source.

Vorteile:

I discovered ResNexus from another innkeeper's website. After I reached out to their organization the presentation was well organized leading to my making the only change we have made in the nine years of our establishment. Customer service is reliable. The company operates with integrity and takes responsibility when needed. Any innkeeper would make a solid choice to use this software.

Nachteile:

My comment is not a negative concerning RexNexus. When you implement the software review all your settings very carefully.My reasoning if your company works with online booking agents, it is important that your settings are correct to prevent mishaps. Just a FYI always keep a weather eye on your OTS especially if you use direct connect.

Love ResNexus

Kommentare: We were able to interstate online booking

Vorteile:

The grid is very easy to use and easy to train new staff to use.

Nachteile:

I wish the checkins for the day would have a countdown once you have checked in the guest.

Winzig Lodge Team Review

Kommentare: So far we like the software. Just wish I could exploit the reports and other features like Housekeeping.

Vorteile:

Booking engine, online payment and customer support.

Nachteile:

The training is sub-par for new hosts. The reports are very difficult to understand and create. Housekeeping segment is choppy and difficult to use and learn.

Best Reservation Software Ever

Kommentare: We switched to ResNexus from another reservation system a few years ago. ResNexus' system is easy to use and they are constantly improving it. I also attend their annual training at their headquarters to make sure I am taking advantage of all their system has to offer. Finally, all the people I have encountered at ResNexus have been knowledgeable and responsive.

Vorteile:

Easy of use Comprehensive Responsive support

Nachteile:

I like everything about the ResNexus software.

Personalized Customer Service Purple Ribbon

Kommentare: ALWAYS have been very good about contacting us immediately when I have a question, or have inaccurately used a function. I call them first, but if they aren't available, they respond back quickly. If my Red Carpet specialist is off for the weekend, someone else assists me so I don't have to wait.

Vorteile:

I like that you can extend stays if a customer wants to edit their visit. I also like the ease of personalizing the retail items and discounts and adding personalized details to each invoice or receipt.

Nachteile:

We are an event venue as well as overnight accommodations. I'd like to be able to book multiple reservations on the same day as sometimes we have a day event and then flip for a night event.