Gusto Erfahrungen

Gusto is fast and easy!

Kommentare: Overall it has been great and our company loves it

Vorteile:

Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple

Nachteile:

I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me

Gusto is a great product for starting early payroll but pricing and support don't scale well

Kommentare: overall, it was a great product to get started with, but as we scaled, the price increase became unfeasible and the support wasn't sufficient

Vorteile:

Gusto has a pretty simple and easy UX and is quite easy to navigate around

Nachteile:

gusto support wasn't great and it was hard to get help with a rep and the price skyrocketed out of nowhere

If your budget is small, Gusto may work for you.

Kommentare: I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either.

Vorteile:

The user interface is really nice looking and it is easy to get started and use - when it is working.

Nachteile:

There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions.

Gusto is worth it!

Kommentare: Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.

Vorteile:

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Nachteile:

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Positive Taxes, Payroll and benefits

Kommentare: Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.

Vorteile:

I like the features addition options for things that I don't necessarily need for my business i don't have to up scribe for those features. Response time on payroll has been amazing.

Nachteile:

When additional payments needed to be added to payroll history it was difficult to navigate.

Great Experience- Easy to Use

Kommentare: Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Vorteile:

The ease of time clock, company calendar and tax info all in one place

Nachteile:

Wish it would give reminders of important dates on the calendar

Payroll team

Kommentare: Ive not finished the process yet in payroll

Vorteile:

Its been easy to set up and the team has been very helpful

Nachteile:

Sign on is hard not remembering passwords

A must have tool for the HR manager!

Kommentare: Completely satisfied with the platform. The Customer Service team is accessible and responsive with any issues. A pleasure to continue using their services.

Vorteile:

The general ease and flow of the platform, allows the user to complete payroll in under 2 minutes. The new spreadsheet feature enables accurate time tracking. Great integration with Quickbooks!

Nachteile:

From an aesthetics perspective, the font is stale and the colors are boring. There should be more flashy indicators for the next step/

Gusto is a user friendly payroll product for small businesses

Kommentare: Gusto is a good product for business owners that want to manage their own payroll.

Vorteile:

I like how easy it is to set up Gusto. I also like that Gusto is very scalable. It works well for a single employee business or a business with many employees.

Nachteile:

Customer service response times are not always consistent. Normally this is not an issue, but can cause stress when things need to be done quickly.

User Friendly

Vorteile:

It is easy to use and user-friendly. It is also easy to use for self-service reporting. The biggest advantage is that it is convenient for reporting nationwide.

Nachteile:

It's a good system overall, but it costs a bit. The only downside is the financial burden.

Great Payroll Processing Platform for Small Businesses

Kommentare: Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Vorteile:

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Nachteile:

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

Wasted my time and money, was literally counting the days until the end of the fiscal year.

Kommentare: negative, cumbersome, patronizing, too expensive.

Vorteile:

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Nachteile:

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

The best payroll service period! I'm always recommending to others!

Kommentare: From my very first client to the many I've added since, Gusto has been easy to get in touch with.

Vorteile:

Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed. Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all their paperwork online. Remember though to get their i-9 forms, because once they are done filling out their paperwork, you'll need to verify their i-9 docs, but it's way too easy!! Haha. Let's run payroll. Well, if it's the same each time, you can have it set up to go auto. Set it and forget it! If not, again, they make it easy. Click run payoll. Enter the times for your employees, days off, yada yada, and then submit. If you need to make a change to an employee while running payroll, just click on their name and it pulls them up for editing. Gusto submits all tax payments and reports too. Even submits child support!

Nachteile:

One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.

Great for payroll

Kommentare: It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Vorteile:

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Nachteile:

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

The Gusto onboarding process is really simple

Kommentare: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Vorteile:

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

Nachteile:

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Gusto has worked well for our law office

Kommentare: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Vorteile:

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Nachteile:

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

Payroll done simple enough for ANY staff member.

Kommentare: Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Vorteile:

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Nachteile:

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

Payroll and Benefits Management with Gusto

Kommentare: Payroll, benefits, HR 401(k), and performance reviews may all be handled in a single convenient location. Gusto has helped me and my staff to be more productive with our time and to feel appreciated.

Vorteile:

Friendly interface. Staff-friendly time and absence tracking and benefit administration tools. Human resources and 401(k)s work better together than ever. The price is reasonable for us.

Nachteile:

Payroll blocks caused by a lack of State tax information can be inconvenient, as it requires contacting Gusto to request an extension until the necessary tax data is provided. Perhaps there's an easier method to simply hit a button and have the block lengthened.

The Payroll Software for any Business Size

Kommentare: The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.

Vorteile:

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

Nachteile:

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

Payroll for the twenty first century

Kommentare: Overall, even though we were hesitant at first, we couldn’t be happier that we made the switch from our previous provider. We’ve gotten lots of very positive feedback from our employees on the system as well!

Vorteile:

I love the clean, simple, modern, easy to use user interface and user experience - for both the admin and employees in Gusto. It feels robust and relevant, not clunky and convoluted like many other outdated, expensive systems.

Nachteile:

I do wish there were some more integrations, and/or that the present integrations were slightly more robust.

Terrible customer service, average system, Predatory Lender

Kommentare: The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Vorteile:

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Nachteile:

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

A loyal customer that will be moving away from Gusto... HONEST REVIEW

Kommentare: Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. No luck - I spoke to people in sales, but never heard back. Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded. This caused an insufficient funds matter, which was totally our fault. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This means our valued staff were paid late. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. If you are a small office with 1- 30 employees, I think Gusto could be a great option. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere.

Vorteile:

Gusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities.

Nachteile:

As our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough.

Worst customer service!

Vorteile:

The system is easy to use, but it is super problematic.

Nachteile:

Firstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods. Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution. There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.

Gusto - Payroll Simplified For A Busy Small Business

Kommentare: Overall, Gusto is a great software. It has added some automation into our payroll and business. It gives me the peace of mind that my employees are being paid on time, and that taxes and insurance are being handled correctly. The added PTO features, and the ability to add retirement, and healthcare in the same platform is amazing as well.

Vorteile:

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto. Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents. And handling payroll, taxes, and such was so much easier after moving to Gusto. Once payroll was set up and configured, it runs on Autopilot. This allows me to know that payroll is being done every 2 weeks and that I have nothing to worry about. We hire a new employee and the employee is automatically added to the system and I know that everything is done correctly, including the workmen's comp insurance, etc. Overall, Gusto allows me to be more efficient with time and ensure everything is being taken care of.

Nachteile:

The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

Payroll has become a breeze!

Kommentare: Overall, I would recommend Gusto since it is very easy to use and navigate, and they literally handle all aspects of payroll. In the last 5 years of using their service, I have had no problems submitting their forms to my accoutant, he is pleased with the access to their services as well!

Vorteile:

I am not an accountant, nor did I take any business or accounting classes in college. Payroll was always a chore and a daunting task. Gusto has taken over all those aspects and provided an online way to check in on employees info/w2's, tax info at a glance, and even sends reminders when employees are due to be paid, who has been paid and who has not etc, it has made payroll so fun!

Nachteile:

The customer service is great, but the response time on answers is longer than desired. I am used to dealing with online companies that respond to businesses right away, or even just answer one part of the problem and let me know they will get back to me on the rest of the problem with more in depth solutions.