Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Über BigCommerce

Mit BigCommerce kannst du deine Website anpassen, Versand und Zahlungen verwalten und Produkte bei Amazon, eBay und Facebook auflisten.

Erfahre mehr über BigCommerce

Vorteile:

It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Nachteile:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening.

Bewertungen zu BigCommerce

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.2
Kundenservice
4.2
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.1

Weiterempfehlungsquote

8.1/10

BigCommerce hat eine Gesamtbewertung von 4.4 von 5 Sternen basierend auf 323 Nutzerbewertungen auf Capterra.

Haben Sie BigCommerce bereits verwendet?

Teile deine Erfahrungen mit anderen Softwarekäufern.

Nutzerbewertungen filtern (323)

Michael J.
Michael J.
CEO
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Strong but could use a few improvements. WordPress integration!

5.0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Justin
Justin
Director of E-commerce & Marketing in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TYLER'S x BigCommerce

5.0 vor 4 Jahren

Kommentare: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Vorteile:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Nachteile:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Nathan
Nathan
Marketing Manager in USA
Verifizierter Nutzer auf LinkedIn
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Among the best ecommerce solutions for growing businesses

5.0 vor 5 Jahren

Kommentare: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Vorteile:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Nachteile:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Dominique
Marketing Officer in USA
Alternative Medizin, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Learning curve worth the investment

5.0 letzten Monat Neu

Vorteile:

BigCommerce is a great platform for growing businesses. From the 24/7/365 customer support to the various integrations that can be used. I find BigCommerce to be very beneficial for business growth, enhancement, and continuous support. The website templates are simple yet the platform does have a learning curve as things as not as simple as copy and paste. However, this personalization helps to make your website look unique.

Nachteile:

The learning curve is the biggest challenge; however, BigCommerce has a wonderful customer support that helps you through any challenge you may find.

IRYNA
Artist in Griechenland
Kunst & Handwerk, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

BIGCOMMERC-FRAUDERS!

1.0 letzten Monat Neu

Nachteile:

BIGCOMMERC-FRAUDERS! Return the money!!! Terrible. Nothing works! Impossible to change the topic...No feedback. Read reviews before contacting them. Not a single good review. These are scammers!

simon
Manager in UK
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great starter system for a new business

4.0 vor 2 Monaten Neu

Kommentare: Good experience, will still compare to shopify as they are so close in products but overall good system, improve the apps and this will be a leader in the market

Vorteile:

the ease of use, from entering all the product data and the website design element was straight forwards and easy to use. Great customer service and some great templates for building

Nachteile:

the apps could do with a better selection, more like shopify ideally

Justin
Justin
Business Owner in USA
Verifizierter Nutzer auf LinkedIn
Musik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

BigCommerce Honest Review

2.0 vor 2 Jahren

Kommentare: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Vorteile:

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Nachteile:

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use and scale

5.0 vor 2 Jahren

Kommentare: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Vorteile:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Nachteile:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Alice "Bess"
Alice "Bess"
Manager in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Use

5.0 vor 3 Jahren

Kommentare: BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales.

Vorteile:

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Nachteile:

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

VIPUL
Treasury Analyst in USA
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great way to do business

5.0 letzten Monat Neu

Kommentare: Overall great experience and happy to use big commerce on daily basis for ecommerce business. Thanks.

Vorteile:

Everything so far as it's easy and fast to many critical process.

Nachteile:

Reporting needs changes as return reports have full refund but not able to run for partial refunds.

Krunal
Cyber Risk and Analysis in USA
Informationstechnologie & -dienste, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of BigCommerce

5.0 vor 3 Wochen Neu

Vorteile:

BigCommerce extends a secure and reliable platform to create customizable apps without sacrificing a lot of time. This creates room for attraction for users.

Nachteile:

BigCommerce may require more development for extensive projects. It is important to check project scope before considering BigCommerce no matter the business type of small business or enterprise.

Brien
owner in USA
Kunst & Handwerk, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Lack of innovation

1.0 vor 4 Jahren

Kommentare: tech support is great. Would I make the change now that i know what I know about how big commerce just cares about apps and not making the features native I would have not picked them.

Vorteile:

It is stable. User interface is good. Best Tech support I have ever had from a shopping cart.

Nachteile:

Big Commerce is missing may native features that other shopping carts have already built in. The number one feature is instock notify you have to pay for and since they have apps for it they will never make it native. There store search is one of the worst but f you pay for a app you can get a better search. Also problem when you do find a app there is a big chance that support for the app is a hit or miss.

Clint
President in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

BigCommerce is great for your online business.

5.0 letztes Jahr

Vorteile:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Nachteile:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

Tom
Marketing Manager in USA
Baumaterial, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Big Commerce Web Development E-Commere

4.0 vor 4 Jahren

Kommentare: All-in-all, BigCommerce is fairly easy to use and I am happy with the template selection. But, the key is some of the plug-ins like Shogun.

Vorteile:

Once I got the hang of using plug-in software like ShoGun for landing page development, BigCommerce became pretty easy to use.

Nachteile:

The software is not as customizable as I would like. I wanted to add size selection to a base item. But, instead, I had to list multiple size variations of the same product color.

Hikmat
Business development coordinator in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Its great website platform for the mid size companies

5.0 vor 2 Jahren

Kommentare: 1- It provides more customization opportunity in comparison with the prebuilt website platforms
2- Multi-warehouse functionality is better
3 - Integration with the custom made warehouse management system is better
4- You can add almost unlimited product variants

Vorteile:

With this website we able to integrate multi-store inventories and track the sales

Nachteile:

If we able to minimize the price or have at least 10% discount it would be better.

Rick
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

If you are serious about growing your business, there is no other platform to consider.

5.0 vor 5 Jahren

Kommentare: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Vorteile:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Nachteile:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Tom
Head of IT in USA
Groߟhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It Does The Job. What You Would Expect For An Ecommerce Site.

4.0 vor 4 Jahren

Kommentare: We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Vorteile:

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Nachteile:

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Matt
Director of eCommerce in USA
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Would switch if I could find something better

3.0 vor 6 Jahren

Vorteile:

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Nachteile:

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.

Adam
IT Manager in USA
Öffentliche Sicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

BigCommerce Review

4.0 vor 4 Jahren

Kommentare: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Vorteile:

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Nachteile:

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Platform but has some fatal flaws

3.0 letztes Jahr

Kommentare: Not bad for simple stores. Support is responsive, but isn't very helpful. It's strange how many times I've contact developer support and said oops, looks like we don't have documentation for that. They roll out upgrades to their backend that are still very buggy.

Vorteile:

Easy product management, plenty of payment gateways available, decent theme store. Handles product options / variants better than Shopify. Has some good B2B / wholesale features out of the box.

Nachteile:

Themes are over bloated with way too many files. You can't edit the CSS and JS files online. Makes relatively easy changes (on other platforms) too time consuming. Often suffers from indexing delays and/ or caching issues so that your changes or new products you add take 30+ minutes to show up on the site. Main navigation menu is automated. You have to either hard code a menu or use an app if you want customizations to your menu. Stencil CLI can either work smoothly for editing themes or you'll spend hours chasing down compatibility issues. No way in store to easily find orphan pages.

Amir
Company Director in UK
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very good and reasonably priced

5.0 vor 5 Jahren

Kommentare: Very good site builder and systems. I woudln't go back to hosting our own site as you can get everything you want for a better price and with great support.

Vorteile:

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Nachteile:

Can be hard to change the template yourself to make it different other than purchasing different templates.

Peter
Chief Technologist in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wish I Had Switched Earlier

5.0 vor 5 Jahren

Kommentare: My Previous ECommerce Provider did NOT make the transition to SSL smoothly and caused me to lose numerous customers. Also their periodic billing at first worked, then failed and they were unable to fix it. Big Commerce is on top of it. They come out with new features. Up time is good. Questions and problems are dealt with speedily and with correctness.

Vorteile:

Ease of Use and Straight Forward. It works well.

Nachteile:

I had GREAT difficultly replacing my billing credit card. My previous credit card had been compromised. I needed to replace it. My undergrad degree is in Electrical Engineering! It took me 1 hour and a call to Customer Service to replace my card number to bill me. There should also be a BACK UP credit card, in case the old credit card fails. But there is none. Sometimes my customers call me because they canNOT understand the check out OR their computer may have a virus that does not allow them to check out. Amazon does NOT have this problem. If Big Commerce can make a check out that is equal to Amazon's, I and my customers would be happier.

Jason
Internet Marketing Analyst in UK
Pharmazeutika, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An outstanding ecommerce platform with great pricing and an amazing quality

4.0 vor 2 Jahren

Vorteile:

The platform is easy to use, and non-trained or non-technical users are able to use the platform. Comes in a very good pricing structure which is appealing to small and medium-sized businesses. Great website builder and CMS, perfect for creating products and product categories and managing SKUs. Order management, payment processing, shipping and taxation are very straightforward and useful for users. The platform is highly customizable and is one of the best eCommerce platforms in the market.

Nachteile:

The pricing for the platform is great but every add-on or plugin is paid which adds a huge cost for businesses as they expand, which makes them almost pay the same amount as other eCommerce platforms. Reporting and analytics are very basic, and not customizable as per analyst standards. Changing themes or anything within the backend requires expertise in HTML/CSS.

Ron
Manager in USA
Kunst & Handwerk, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Some Ups and Downs, but I'm a Loyal User All the Same

4.0 vor 5 Jahren

Kommentare: I signed up when they were fairly new to the market, and have seen the company change hands, grow, and make changes to the product. It's not been a perfect experience, but I've never really considered changing platforms because of any issues I've had. At the end of the day, BigCommerce lets me run my site without having to think too much about the web-side of things.

Vorteile:

I love the general ease of use on the front end, while having a massive amount of control on the back end. Pricing has gone up over the years, but has always been fair in my opinion. With BigCommerce, I was able to single handedly set up my own online shop, add products, design the site based on their templates, and then stop back and focus on the day-to-day tasks of running a business.

Nachteile:

Their inability to have a robust iPhone app or even a truly useable mobile admin site is inexcusable in 2019. Customer service is usually good, but I've also had some fairly rough experiences.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

An excellent hosting e-commerce platform with almost all enterprise features

5.0 vor 5 Jahren

Kommentare: We have migrated our Magento 1 site to BigCommerce after ongoing frustration with Magento 2.3 extension quality and caching issues. We've achieved a lot in a 2 week period and launched in a month.

Vorteile:

The stability of it is great. The admin UI is very easy to use and intuitive. It has advanced pricing controls and other B2B features. The templates are great and we really saved a lot of time with a customization. If you have strong e-commerce skills in house, I honestly believe you can be live in a month or two. We found ourselves solving lots of problems that we'd normally require a developer for. It's very robust if you can stay on its rails. There are a lot of plug-ins, although some are expensive with monthly subscriptions.

Nachteile:

The standard shipping features are very lacking and basic, and the solution is to use a plug-in. Although a free account with the plug-in is provided, it's inadequate and a subscription ended up costing us hundreds of dollars a month. The shipping system is even inadequate for basic stores. It's also lacking some functionality like product priority within categories, and limits faceted filters to 12 which required us to re-jig a bit of stuff and remove some filters. So the merchandising can be limiting at times. We could also do with native support for SVG images, and a static block CMS. Support is slow and you can be waiting 2 days for a reply. So although it is easy to use, if you do hit a wall, you need to wait a while for support. However, even with these caveats, we still found it to be a better solution to what we were using.

Adam
Branding and Technology Developer in USA
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BigCommerce provides solutions

3.0 letztes Jahr

Kommentare: As mentioned above an extremely capable solution that is robust enough to solve complex e-commerce demands, but also nimble enough for either first time users, or non-tech focused store managers.

Vorteile:

I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build.

Nachteile:

Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up.