TrackTik Erfahrungen

We have developed a true partnership, not just a software vendor.

Vorteile:

The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Nachteile:

It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Great for security management.

Kommentare: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Vorteile:

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Nachteile:

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

It does the job, nothing flashy

Kommentare: I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols. I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports.

Vorteile:

It did the job. Had a lot of features. It felt like my company didn't use all the features we could have.

Nachteile:

No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report. For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking.

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Kommentare: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Vorteile:

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Nachteile:

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Daily user!!

Kommentare: We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Vorteile:

The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Nachteile:

I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Customer Support Assistance

Vorteile:

I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Nachteile:

You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Best in Class Platform

Kommentare: Combined services, increased productivity, and increased visibility of security operations.

Vorteile:

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Nachteile:

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Pleasant

Kommentare: A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc.

Vorteile:

Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely.

Nachteile:

Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated.

Helps me sleep at night!

Kommentare: Many, it controls our entire operations and deployment for the physical security department.

Vorteile:

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

Nachteile:

Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.

So far, its works as good as you use it.

Vorteile:

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Nachteile:

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

Too much, hard to use, expensive

Kommentare: Overall a horrible experience. Would not ever use them again or refer anyone to them. They are expensive and force you to buy a minimum number of device licenses even if you only need one. They force you to sign a long term contract and will not let you out for any reason. Due to Covid my business had almost completely shutdown. I explained the situation and asked for help but they refused. They said I could close my account but the full balance for the remaining months would still be due. They got a free $5,000 while my business suffered and I did not use the software at all. The user experience for the web and app is outdated and buggy. The biggest problem with the software is it does way too much but none of it very well. There are other options that cost far less, are easier to use, and are flexible.

Vorteile:

Full suite of customizable features. Everything a security company would need to run their operations.

Nachteile:

Extremely expensive, requires a long term contract, expensive onboarding and implementation, poor user interface and user experience.

Does the job but there are some down falls

Vorteile:

Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.

Nachteile:

When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.

The experience has been good so far. Particularly helpful during sales pitch.

Vorteile:

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Nachteile:

Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

Track your Tiks

Kommentare: Overall TrackTik is easy to use and offeres some really good features.

Vorteile:

TrackTik is great for tracking your timesheets and making reports on the go. It's a wonderful tool for keeping your team all on the same page with feature to create different report types.

Nachteile:

Heavily relies on cellular service. Using tracktik in rural areas can sometimes be difficult if you cellular carrier is not in that area.

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

Vorteile:

The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Nachteile:

It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

First time using this system. Easy to learn and use

Vorteile:

Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Nachteile:

It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

Track Tik has allowed us the ability to have up to date reporting for our customers

Kommentare: Savings in time management for supervisors in collecting information

Vorteile:

The GPS function has helped enormously in providing information to customer questions about time and place in which our guard was at their location. This information is critical in answering questions when a problem arises and we are able to provide the information in a timely manner

Nachteile:

Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.

Amazing Product and All-In-One Security Operations Solution

Kommentare: Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly. Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Very easy to navigate and when I need help I go to TrackTik University.

Vorteile:

I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well.

Has definitely change the way we g about our security. All security officer's love the device.

Vorteile:

Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.

Easy to learn

Kommentare: Overall It is a great program.

Vorteile:

It is very easy to learn and teach someone else

Nachteile:

It does glitch from time to time, it is a little complicated but easy to understand

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

Vorteile:

Easy to implement, Staff & the clients took to TrackTik without any hesitation Captures all data in one place Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents easy to customise and create your own template reports

Nachteile:

Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

overall this is a good system

Kommentare: the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Vorteile:

the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Nachteile:

minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Vorteile:

TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Nachteile:

The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

Amazing platform where all guards are now accountable for their actions or lack there of

Vorteile:

The guard tour suite is exceptional and the on boarding is fantastic. The platform is easy to navigate with a great help tool to assist if you run into trouble.

Nachteile:

It's a little on the expensive side but I am appreciative that it is one of if not the best guard tour suite on the market