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Über TrackTik

Sicherheitspersonal-Managementsoftware, die handlungsorientierte Erkenntnisse durch integrierte Außen- und Innendienst-Lösungen bietet.

Erfahre mehr über TrackTik

Vorteile:

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

Nachteile:

They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five.

Bewertungen zu TrackTik

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.0
Kundenservice
4.2
Funktionen
4.0
Preis-Leistungs-Verhältnis
3.8

Weiterempfehlungsquote

7.6/10

TrackTik hat eine Gesamtbewertung von 4.1 von 5 Sternen basierend auf 81 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (81)

Jason
Jason
Vice President in USA
Verifizierter Nutzer auf LinkedIn
, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We have developed a true partnership, not just a software vendor.

5.0 vor 7 Jahren

Vorteile:

The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Nachteile:

It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Antwort von TrackTik Software

vor 7 Jahren

Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Andrew
Dispatch Lead in USA
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for security management.

5.0 vor 5 Jahren

Kommentare: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Vorteile:

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Nachteile:

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Antwort von TrackTik Software

vor 5 Jahren

Hi Andrew, We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected] Thank you, TrackTik

Jason
Security Officer/Patrol Officer
Öffentliche Sicherheit, 5’001–10’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

1.0 vor 7 Jahren

Kommentare: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Vorteile:

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Nachteile:

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Antwort von TrackTik Software

vor 7 Jahren

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours. We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

Zachary
Security Officer in USA
Sicherheit & Untersuchungen, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Daily user!!

4.0 vor 5 Jahren

Kommentare: We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Vorteile:

The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Nachteile:

I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Antwort von TrackTik Software

vor 4 Jahren

Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.

Elizabeth
General Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Support Assistance

4.0 vor 7 Jahren

Vorteile:

I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Nachteile:

You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Antwort von TrackTik Software

vor 7 Jahren

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best in Class Platform

5.0 vor 6 Jahren

Kommentare: Combined services, increased productivity, and increased visibility of security operations.

Vorteile:

An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Nachteile:

We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

Nathan
Nathan
Security Officer in USA
Verifizierter Nutzer auf LinkedIn
Sicherheit & Untersuchungen, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It does the job, nothing flashy

4.0 vor 7 Monaten

Kommentare: I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols. I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports.

Vorteile:

It did the job. Had a lot of features. It felt like my company didn't use all the features we could have.

Nachteile:

No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report. For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking.

Ceciley R.
Ceciley R.
Personnel Manager in USA
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pleasant

5.0 vor 7 Jahren

Kommentare: A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc.

Vorteile:

Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely.

Nachteile:

Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helps me sleep at night!

4.0 vor 7 Jahren

Kommentare: Many, it controls our entire operations and deployment for the physical security department.

Vorteile:

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

Nachteile:

Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

So far, its works as good as you use it.

4.0 vor 6 Jahren

Vorteile:

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Nachteile:

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

John
Security Operations Manager in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Too much, hard to use, expensive

2.0 vor 2 Jahren

Kommentare: Overall a horrible experience. Would not ever use them again or refer anyone to them. They are expensive and force you to buy a minimum number of device licenses even if you only need one. They force you to sign a long term contract and will not let you out for any reason. Due to Covid my business had almost completely shutdown. I explained the situation and asked for help but they refused. They said I could close my account but the full balance for the remaining months would still be due. They got a free $5,000 while my business suffered and I did not use the software at all. The user experience for the web and app is outdated and buggy. The biggest problem with the software is it does way too much but none of it very well. There are other options that cost far less, are easier to use, and are flexible.

Vorteile:

Full suite of customizable features. Everything a security company would need to run their operations.

Nachteile:

Extremely expensive, requires a long term contract, expensive onboarding and implementation, poor user interface and user experience.

melanie
Director of Scheduling in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Does the job but there are some down falls

3.0 vor 7 Jahren

Vorteile:

Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.

Nachteile:

When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.

Antwort von TrackTik Software

vor 7 Jahren

Hi Melanie, Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable. Please contact us at +1-888-670-9782 or [email protected], we'd be more than happy to review those with you if you¿d like!

Azlee
Managing Director in Singapur
Sicherheit & Untersuchungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The experience has been good so far. Particularly helpful during sales pitch.

3.0 vor 6 Jahren

Vorteile:

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.

Nachteile:

Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric.

Sidy
Social Media Manager in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Track your Tiks

4.0 vor 3 Jahren

Kommentare: Overall TrackTik is easy to use and offeres some really good features.

Vorteile:

TrackTik is great for tracking your timesheets and making reports on the go. It's a wonderful tool for keeping your team all on the same page with feature to create different report types.

Nachteile:

Heavily relies on cellular service. Using tracktik in rural areas can sometimes be difficult if you cellular carrier is not in that area.

Susan
Director of Operations in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Tracktik was a lot to learn at first but we love it now that we know how to use all the features.

5.0 vor 6 Jahren

Vorteile:

The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift.

Nachteile:

It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs.

Dennis
VP of Operations - Arizona in USA
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

First time using this system. Easy to learn and use

5.0 vor 6 Jahren

Vorteile:

Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Nachteile:

It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

Larry
Security Services Manager in USA
Staatsverwaltung, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Track Tik has allowed us the ability to have up to date reporting for our customers

4.0 vor 7 Jahren

Kommentare: Savings in time management for supervisors in collecting information

Vorteile:

The GPS function has helped enormously in providing information to customer questions about time and place in which our guard was at their location. This information is critical in answering questions when a problem arises and we are able to provide the information in a timely manner

Nachteile:

Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.

Antwort von TrackTik Software

vor 7 Jahren

Hi Larry, thank you for the great feedback! We are currently looking into this Panic Button issue and we will be circling back to you with details. Feel free to contact us at +1-888-670-9782 or [email protected] for any other questions or concerns.

Chris
Owner & President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Amazing Product and All-In-One Security Operations Solution

4.0 vor 9 Jahren

Kommentare: Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly. Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Antwort von TrackTik Software

vor 9 Jahren

Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services.

William
Operations Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very easy to navigate and when I need help I go to TrackTik University.

5.0 vor 7 Jahren

Vorteile:

I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well.

Antwort von TrackTik Software

vor 7 Jahren

Hello William, thank you very much for your review and your continued support of TrackTik! We are more than happy to help you with any questions or concerns you may have, feel free to contact us at +1-888-670-9782 or [email protected].

Bryan
Asst. Director of Security in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Has definitely change the way we g about our security. All security officer's love the device.

5.0 vor 7 Jahren

Vorteile:

Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to learn

4.0 vor 5 Jahren

Kommentare: Overall It is a great program.

Vorteile:

It is very easy to learn and teach someone else

Nachteile:

It does glitch from time to time, it is a little complicated but easy to understand

Paul
Operations Manager in Australien
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

we were able to implement TrackTik to our existing sites so easily, it captures everything on site

5.0 vor 6 Jahren

Vorteile:

Easy to implement, Staff & the clients took to TrackTik without any hesitation Captures all data in one place Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents easy to customise and create your own template reports

Nachteile:

Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-)

brad
Director of operations in USA
Sicherheit & Untersuchungen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

overall this is a good system

4.0 vor 6 Jahren

Kommentare: the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Vorteile:

the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Nachteile:

minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

Angela
Office Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

TrackTik provides a lot of functionality, and has a great support team that is very helpful.

5.0 vor 6 Jahren

Vorteile:

TrackTik is a great platform for essentially comprehensively handling all things relating to security guards--from scheduling to payroll to keeping detailed records for all guards.

Nachteile:

The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

Derek
Director of Operstions in Kanada
Sicherheit & Untersuchungen, 501–1’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing platform where all guards are now accountable for their actions or lack there of

5.0 vor 7 Jahren

Vorteile:

The guard tour suite is exceptional and the on boarding is fantastic. The platform is easy to navigate with a great help tool to assist if you run into trouble.

Nachteile:

It's a little on the expensive side but I am appreciative that it is one of if not the best guard tour suite on the market