Pipedrive Erfahrungen

Easy CRM für outbound/ high value Deals

Vorteile:

Pipedrive hat einen simplen Aufbau, läuft als WebApp super stabil und performant. Die Aufgaben sind klar zu verteilen und email templates und workflows erleichtern die Arbeit.

Nachteile:

Die im Vergleich zur Konkurrenz schwache Inbound Lead Management Performance. Die API ist schlecht dokumentiert und es (zum. nicht out of the box) Lead rotation zwischen den Sales Managern

In Betracht gezogene Alternativen: HubSpot CRM

Gründe für den Wechsel zu Pipedrive: Preis-Leistung und Umfang zum Start ausreichend

Bewertung Pipeline

Vorteile:

Erschwingliche bezahlte Pläne Unbegrenzt anpassbare Verkaufspipelines Auf maschinellem Lernen basierender Verkaufsassistent für alle Pläne API-Zugriff für vollständige Anpassung Workflow-Automatisierung für die meisten Pläne Funktion zum automatischen Ausfüllen von Kontaktinformationen für High-Tier-Pläne Integrierte Telefoniefunktion bei den meisten Plänen

Nachteile:

Kein kostenloser Plan Begrenzte benutzerdefinierte Felder und Berichte für die meisten Pläne Telefonischer Support nur auf der höchsten Stufe

Ganz okay, aber vieles nicht zu Ende gedacht

Kommentare: Gute Idee und gute Grundfunktionen, allerdings harpert es bei den ein oder anderen Dienstleistungsangeboten von der Quallität her.

Vorteile:

Super netter und schneller Support wenn man mal Fragen hat. Das Pipedrive Interface ist auch sehr einfach und übersichtlich.

Nachteile:

Am wenigsten hat uns gefallen, dass manche Funktionen nicht ganz zu Ende überdacht wurden, zum einen der das optional mehr kostende "Lead", dort kann man z.B. einen Chatbot, Livechat und Formulare nutzen, leider kann man diese nicht direkt mit einem Event trackend bzw. Conversiones messen bei z.B. Google Analytics oder Google Ads, dass gibt es bei fast allen anderen Anbietern, die einen Chatbot anbieten, dass dort eine Messung erfolgen kann. Daher finden wir es eine frechheit für ein zusätzliches Paket namens "Leads" mehr Geld zu zahlen, wobei man da nicht mal Messungen vornehmen kann. Ansonsten ist der Chatbot leider recht minimal gehalten, keine Möglichkeit stränge im Chatbot zu kopieren, oder vorgefertigte Texte zu nutzen als Supporter im Chat. Alles Sachen die schon in jedem Chattool vorhanden sind.

Pipredrive

Vorteile:

Pipedrive unterstützt uns bei der Email Akquise, ertstellt automatisch Verzeichnisse und Ordner und spart jede Menge sortieraufwand

Nachteile:

das Nutzen eines gemeinsamen Kalenders haben wir noch nicht hinbekommen

Kein Papier mehr

Kommentare: Absolut positiv. Einfach, intuitiv, zeitsparend

Vorteile:

Benutzerfreundlichkeit, einfach, nahezu selbsterklärend. Hilfreich. Hat meinen Arbeitsalltag erleichtert. Habe kein Papier mehr

Nachteile:

Nicht alles was ich machen möchte klappt. Ggfs. Liegt es auch noch am Anwender. Bin noch stark in der Findungsphase. Beispielsweise gibt es keine Möglichkeit Geburtstage von Kontakten zu filtern, bzw. erinnert zu werden. Das wäre natürlich als Vertriebler ein MUSS. Weiterleitung einer E-Mail geht nur komplett. Ich kann keine Zeilen oder so rauslöschen.

Pipedrive

Vorteile:

Funktioniert weitgehend automatisiert und erleichtert sehr die Arbeit

Nachteile:

Integration in Exchange Kalender ist fehlerhaft

Gutes, benutzerfreundliches CRM Tool

Kommentare: Pipedrive bietet für uns die ideale Lösung, um Leads und Kontakte zu organisieren, priorisieren und dadurch essenziell zum Umsatzsteigerung

Vorteile:

- übersichtliche Benutzeroberfläche - leichte Nutzung - auch für kleinere Betriebe erschwinglich

Nachteile:

- nicht so viele Marketingtools und Automatisierungen wie andere Tools (sieht z.B. Hubspot)

Mein Erfahrungsbericht mit pepedrive

Vorteile:

Das Produkt überzeugt mit seiner Nutzerfreundlichkeit

Nachteile:

Ich brauche weniger Zeit mit diesemProdukt und kann mich so anderen Tätigkeiten zuwenden

A great alternative to amoCRM and Kommo

Kommentare: Our migration process was quite smooth. The service company assisted us in transferring all of our historical data. Since the interface was user-friendly and familiar, our team was able to learn how to use Pipedrive in just a few days. However, it took us a couple of months to replicate some of the automations, as the logic was new in certain cases.

Vorteile:

Our CRM boasts an intuitive interface and seamless integration with Zapier. We gather a multitude of data points from multiple tools and incorporate them into a 360-degree cockpit for our sales team.

Nachteile:

I want to clarify that it is not a scam, but I am still facing difficulty with configuring and supporting filters for the pipeline view.

Piping Hot CRM That Keeps Sales Flowing

Kommentare: Pipedrive has helped us optimize our sales process and boost our conversion rates overall. We have been able to pinpoint bottlenecks in our sales funnel and adjust our strategy as a result. As a result, during the first six months of using Pipedrive, we noticed a 25% increase in closed deals.Pipedrive once saved the day for us in a big way. At the end of a quarter, we were making a significant final sales push, but our Sales Director was sick with the flu. I was able to intervene and ensure that we put the correct emphasis on our efforts because Pipedrive made it simple to assess the status of every contract.

Vorteile:

I've been using Pipedrive in Marketing operations for the past two years, and it has completely changed the way our sales team works. Pipedrive's innovative and user-friendly layout, which makes it simple for our team to manage leads and track deals, is its best feature. The visual pipeline view is invaluable since it enables us to quickly assess the status of each deal and make informed choices. After utilizing Pipedrive, we closed 15% more business in the first quarter! The integration with our own platform is smooth.

Nachteile:

The reporting might use some customization, which is one feature I find annoying. I wish I had more freedom to design unique reports that I could present to my leadership team. To give more comprehensive reporting, Pipedrive does integrate with Google Analytics and a few other systems. They could also enhance the functionality of the mobile app.

In Betracht gezogene Alternativen: Zoho CRM und Salesforce Sales Cloud

Gründe für den Wechsel zu Pipedrive: Pipedrive's ease of use and visual appeal make it an attractive choice for small to mid-sized businesses.

Pipedrive has the worst support and poorest automations.

Kommentare: I really can't see any pros. I'm feeling scammed by paid youtube reviews. Pipedrive pay for people to say good things about their CRM, but when you start to using it, the reality is completely diferent.

Vorteile:

I don't see any pros, and I deeply regret to let my company use it.

Nachteile:

A lot of cons, as I'll describe bellow. The support is definetly one of the cons. Automations are the other cons. Terrible automation options/usability. Another. Even as the owner of the company, you can't see other users email messages, which is weird. There must be no privacy between users emails and the management, just because we need to MANAGE THEM, we need to see if the email they're sending are propper emails.

In Betracht gezogene Alternativen: Zoho CRM

Gründe für den Wechsel zu Pipedrive: Only because youtubers saying this is the best, which is WRONG. Is terrible. They get paid to say this is the best. I'm very regret to adopted this CRM in my company, now I need to choose another one and integrate everything again.

Increasing sales with Pipedrive

Kommentare: In short, Pipedrive is a powerful and easy-to-use tool that offers a lot of functionality to manage a company's sales process. I found its interface to be averagely difficult to customize compared to others on the market such as "Pluga", the visualization of the sales pipeline is efficient and the integrations with other tools contemplate the needs of my company.

Vorteile:

I use Pipedrive for sales management and CRM which has a lot of good points for my business. Some of the main ones are:Customization: The tool allows me to customize the entire sales process according to the specific needs of my company.Clear view of the sales pipeline: Pipedrive offers a clear view of the sales pipeline in real time, which greatly streamlines my day-to-day life, allowing me to follow the progress of sales.Advanced reports: Which allow us to analyze sales performance and identify areas that need improvement.

Nachteile:

I use it daily in my company to optimize processes. However, like any tool, Pipedrive has some downsides that should be considered:High cost: Pipedrive can be expensive, especially if they need a lot of users and resources like my company does.Early Learning: As in my company, we were not familiar with Pipedrive we had to invest some time to learn how to use the tool effectively.Missing features: Compared to other sales management tools, Pipedrive has missing features. For example, workflow automation may be less advanced than on other platform

Excellent CRM for its flexibility, integrations and smart automations.

Kommentare: Pipedrive makes it simple to record lead discussions, oversee open bargains, and track closed income for the commerce, it's a reasonably direct CRM that works with sales-led organizations. We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact points of interest of the individuals we communicated with, which had been a tremendous time saver. We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted us to create and oversee more trade, which rises to more income.

Vorteile:

It's simple to utilize with no bugs, has parts of valuable instruments, simple to tag and collaborate with other group individuals, incredible to form and customize reports. I like its usefulness and UX which implies I'm sparing 30% time on some errands over my ancient CRM (FreshSales), it moreover incorporates a wide extend of integrative. PipeDrive has permitted us to oversee numerous more leads than we seem some time recently, we are moreover able to section our leads and oversee e-mail campaigns based on who has talked to them and around what, it has professionalized our deals endeavors, adaptability and ease of setup has been priceless to us.

Nachteile:

It's kind of befuddling after you get new leads because I think you would like a lead inbox so you'll superior recognize leads and work from there without burrowing through the contacts segment. PipeDrive gets to be inconceivable for coordinating leads and opening an opportunity at a client, but it does exceptionally small for the real organization exertion or work exertion related with checking exploratory orders by a client.

A great solution for efficient sales processes

Kommentare: Allows you to synchronize CRM with other tools quickly with highly recommended procedures

Vorteile:

It is a system designed for those who work directly with clients, attending to their suggestions and also those who achieve more satisfactory sales, it is a sales system with complete visualizations, allowing strategies to be created and completed without major interruptions due to misunderstandings. has a series of solutions that help both marketing and sales professionals

Nachteile:

I have no problems is a tool with real solutions that helps real professionals to carry out tasks without making them complicated or unsatisfactory for clients and professionals

Intuitive and easy-to-use interface

Kommentare: Pipedrive helps sales teams more efficiently manage the sales process, from initial contact to closing the deal. In order to reduce the time spent on administrative activities and repetitive tasks.

Vorteile:

A very complete and easy to use sales management platform. Some of the most important features include visual pipeline interface, contact management, activity management, email marketing, workflow automation and gamification.

Nachteile:

Although Pipedrive is a very complete and easy-to-use platform, there are some features that could be improved. For example the workflow automation feature is limited in terms of customization options and can be difficult to set up correctly. Also, Pipedrive's reporting feature can be quite basic and doesn't offer advanced data analysis options.

Pipedrive as all in one CRM for your businesses

Kommentare: Overall after 2 years of using Pipedrive as a CRM + automating and connecting apps in it. I can say that it's really easy to use and there are too many apps that can be connected on top of it.

Vorteile:

What I love most about using Pipedrive was that it was very easy to use. I myself, was tasked by a previous client if I could help them automate their company from form leads to proposal and deal won. It just took me 1-2 months before I have managed to execute all the required things by my client as I have said Pipedrive was highly customizable with regards to deal managements, contacts, addnig labels on each deals or contact. I also love the fact that they have builtin automations that saves us space in using Zapier tasks.

Nachteile:

What I don't like about pipedrive is their webhooks they have no way to detect if someone has submitted a form, which is another cons into their form feature, when you create one and created a builtin automation there's no way to detect if its a new form submission not unless you connect it to a contact or a deal and start with that.

Great for a sales-focused team!

Kommentare: Pipedrive has been a great tool to manage my team's leads and sales activity. There's never any confusion with what's going on when using Pipedrive, and that's the biggest plus to me.

Vorteile:

Tracking leads and activity in the pipeline has been a great experience. I love the custom field capability, as I find a lot of low-to-mid-priced CRM tools don't have that! The activity view is fantastic, as well as the scheduler.

Nachteile:

I wish there were simple email templates for client communication rather than just in the marketing area.

In Betracht gezogene Alternativen: HoneyBook, Dubsado und HubSpot CRM

Support which helps the growth

Vorteile:

Pipedrive has amazing software traits. It consists of customer support, flexibility, timely notification, bug-free sales, friendly user interface. As I'm a fresher but I actively and properly use this software, It enhance productivity. Thanks for making my work easy and helping me 24/7.

Nachteile:

Pipedrive has good features for advanced features I have to figure out seniors or tutorials. The price factor also hit me as a startup company its quiet expensive. But I can confidently say that it is worth using.

Good enough for your sales team

Kommentare: Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms.

Vorteile:

Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies.

Nachteile:

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

An Affordable CRM that is both Feature Rich and Easy to Use

Kommentare: The onboarding experience is one of the best I have had. You can quickly get going and they have a ton of resources to get additional help (forums, videos, blog posts, video updates etc.)

Vorteile:

I recently switched to Pipedrive from one of their competitors for two main reasons - their Contact Timeline feature and the wide arrange of integrations made available on all of their plans, even the lowest tiers. With the Contact Timeline feature I can quickly see all the touchpoints (both when and how) I have had with an existing contact. This is super helpful when looking for clients to follow up with in a single glance. I have seen similar offerings in personal contact organizers but nothing fleshed out to this degree and integrated with a more capable CRM. Hands down Pipedrive has the most comprehensive integration marketplace for the best price period. Other CRMs charge a hefty price to access webhooks or Zapier and usually allow access only on their higher level tiers. I love that Pipedrive has chosen to open up these integrations to all users on their platform. This is huge win for small business owners looking to grow with them. I am amazed at how many native and 3rd party integrations they have. If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Nachteile:

Overall I’m very impressed with Pipedrive. I do wish they would focus more of their efforts on the GSuite or Gmail Chrome Plugin. This is a real missed opportunity. In my previous CRM I could access all of my deals, contacts and notes right within Gmail. This was a real time saver, since I never had to leave Gmail to view my CRM data. Pipedrive’s Gsuite plugin is more context related. You can only see the contact/deal related information for the email you are currently viewing. I hope the plugin gets more attention in the future. Another modification I would like to see is image previews of contacts on the main contact page. They do offer this in the contact timeline view, but I would love to see it in the main contacts page as well. Finally, the Smart Contact Data tool needs some work. I have had issues with it finding enriched data on a lead. The previous CRM I worked with did a much better job. Hopefully this gets hammered out.

In Betracht gezogene Alternativen: Copper

Warum Pipedrive gewählt wurde: - Access to integrations at lower price. - Contact Timeline View

Zuvor genutzte Software: Copper

Gründe für den Wechsel zu Pipedrive: - Integration availability - Contacts Timeline view - Price - Customer Service

I LOVE Mailigen

Kommentare: I use Mailigen almost everyday to send email broadcast/campaigns and to run reports on the effectiveness of the campaigns. I love how the reporting breaks everything down for you and is very easy to read and understand.

Vorteile:

We have use Mailigen for over 7 years and I absolutely love it! You are able to set up your company profile which then autopopulates as needed. You are able to have multiple senders set up to send emails from different people in your company. The tech and customer support teams are awesome. They respond quickly and are always very helpful.

Nachteile:

Mailigen can be a little clunky in that when you are scrolling through the senders, it doesn't allow for alphabetical order.

In Betracht gezogene Alternativen: Constant Contact, iContact und Mailchimp

Warum Pipedrive gewählt wurde: We needed something more robust and easy to use.

Zuvor genutzte Software: SendBlaster

Gründe für den Wechsel zu Pipedrive: Mailigen's support team was quick to respond to our inquiries and was very helpful in the setup of our account.

Pipedrive makes it easy!!!

Kommentare: We have had a great experience. When we first on boarded Pipedrive, any questions we had were easily answered by the Pipedrive team. Truly great.

Vorteile:

We love everything about Pipedrive. It has so many desirable features for keeping your customer database as well as your sales 'deals' organized. It is a one stop shop, truly. We would love more than anything if every single department had something as easy as Pipedrive. It has never taken us more than one day to get someone trained on using Pipedrive, it's that easy!!! It keeps all dollar amounts, products, customer information, emails, reminders, notes, attachments, reporting, analytics, social profiles from your customers information, and more!! I highly recommend Pipedrive.

Nachteile:

We truly have no cons about this application..

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Warum Pipedrive gewählt wurde: Infusionsoft was very difficult to use and to get everyone on boarded. We didn't like the face of it or the dashboard and it took way to many steps to get to a 'profile' of a customer.

Zuvor genutzte Software: Keap

Gründe für den Wechsel zu Pipedrive: Customer Support at Pipedrive was helpful!!!

Big fan of Pipedrive

Kommentare: I happen to be a Pipedrive user. I am also an independent reseller of the product, as well as an integration consultant (pipedriveexperts dot com). I have helped hundreds of customers integrated dozens of different CRMs. No single solution is perfect but I find that Pipedrive is the right choice for a large majority of our clients. Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Vorteile:

Pipedrive really is built for salespeople. The reporting functions for management are there, and getting better every quarter, but is the ease-of-use for a salesperson that distinguishes Pipedrive.

Nachteile:

Automations are generally a very strong feature of Pipedrive, but one type of automation is missing (unless you use an external service). That missing capability is date-based triggering of workflows. Pipedrive cannot yet send a birthday greeting or followup message based on a date (past or present). This is an inconvenience for us, and we have to use external tools to solve that problem.

In Betracht gezogene Alternativen: Zoho CRM, Freshsales, Pipeline CRM, Salesforce Sales Cloud und HubSpot CRM

Gründe für den Wechsel zu Pipedrive: Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Really great tool if need more than Hubspot and less than Salesforce

Kommentare: Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Vorteile:

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Nachteile:

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

In Betracht gezogene Alternativen: Salesforce Sales Cloud, SugarCRM, HubSpot CRM und Microsoft Excel

Warum Pipedrive gewählt wurde: needed more CRM capabilities

Zuvor genutzte Software: Microsoft Excel

Gründe für den Wechsel zu Pipedrive: general BCC of email, ability to do bulk edits, and drag and drop between stages

Pipedrive is a total game changer! Hands down BEST CRM

Kommentare: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!

Vorteile:

Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.

Nachteile:

The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.