Cin7 Core Erfahrungen

IntegrationKings review of Dear Systems

Kommentare: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Vorteile:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Nachteile:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Administrator Feedback

Kommentare: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Vorteile:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Nachteile:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Good

Kommentare: Not enough experience yet with the system.

Vorteile:

Overall good platform, but needs some basic improvement.

Nachteile:

Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.

The worst and most useless support you can get. Terrible Software

Kommentare: If I could leave less than one star I would.We have been using similar software for over 6 years, but Cin7 Core acquired the company and to everyone's surprise decided to stop supporting it and we were forced to move to Cin7 Core , uniting us that it offers the same functionalities as the old system. The onboarding process was OK, but even then, we noticed that Cin7 Core has much less functionality than the previous software we used [sensitive content hidden]The real problems came when we launched the system and started actually using the Cin7 Core.We have several channels through which we sell: our own sites and a marketplace, and all our orders are processed by a 3PL ( fulfilment center)

Vorteile:

Тhere is nothing I like comparing it to the previous software we used

Nachteile:

The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.

Thank you [sensitive content hidden] for Excellent Onboarding Experience, Top Notch Customer Service

Kommentare: Overall experience so far is excellent, again I truly appreciate the excellent service provided by [sensitive content hidden] to help us get up and running as soon as possible.

Vorteile:

Cin7 Core is intricate, but in time will prove to be a viable resource.

Nachteile:

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Daily user of Dear

Kommentare: Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package.

Vorteile:

Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well.

Nachteile:

Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports.

An accountant's Point of View.

Kommentare: Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked.

Vorteile:

Easy to learn the different modules and to teach others how.

Nachteile:

When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory.

Great support for training and set up

Kommentare: My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner.

Vorteile:

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Nachteile:

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

Poor Customer Support, Poor functionality, Still being ignored

Kommentare: Worst experience I've had in the 15 years of using online software.

Vorteile:

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Nachteile:

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

[sensitive content hidden] is a legend

Kommentare: Good thanks to [sensitive content hidden]
and his support with resolving inventory issues.

Vorteile:

The CS that has been received to date from [sensitive content hidden]

Nachteile:

Some complexity around inventory control, that is due to novice users.

System Implementation

Kommentare: We just had our Go-Live a couple days ago and we haven't had any significant issues with the overall system.[sensitive content hidden] our Implementation Manager was great to work with, she was very helpful and fast to respond to any questions or issues that we had during the setup.

Vorteile:

I like the ability to import purchase orders via CSV.

Nachteile:

We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.

DEAR Systems, much more than an inventory plugin!

Vorteile:

// DEAR SYSTEMS DOES + Manage inventory with different sales channels + Send PO/Invoices/Quote/.../... with customisable template + Auto assemblies + Bundles + Issues to production + Sync to accounting software + Handles goods in transit, FX gain or Loss etc + They are working on a reseller portal + They are working on a POS + Chat support is knowledgeable and they really try to help you

Nachteile:

They have a forum where users can chat together and upvote functionalities requests. - They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all. - Functionalities are added too fast without feedback from their users. They really need to work on their communication with their active users.

Advanced tool for advanced users

Kommentare: Best tool (despite cons) for small business inventory management

Vorteile:

- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Nachteile:

- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Great manufacturing aid

Kommentare: Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Vorteile:

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Nachteile:

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

all in all very happy

Vorteile:

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero! Well done and thanks to both!"

Nachteile:

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Vorteile:

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Nachteile:

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Dear System Review

Kommentare: We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Vorteile:

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Nachteile:

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Third year anniversary using dear Inventory

Kommentare: We run all our stock inventory through Dear, send all our quotes, sales orders, invoices etc through Dear.
It is a very good program for this and if we do hit a problem the tech support is excellent.

Vorteile:

Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process.

Nachteile:

What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!! We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management.

I Am Extremely Satisfied & Highly Recommend Dear Inventory!

Vorteile:

After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team! Tamara Agusta General Manager Profood Ltd

Nachteile:

Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.

experience as a implementer and user of DEAR

Kommentare: a little frustrating for the limitations fo the system and interfae with XERO.
Limitations: need to UNDO a compleate sale to be able to make any change
Sync with Xero: constant errors
Very slowwww we have a 100/40mgb connection and good computers (local app or better use of cache)

Vorteile:

- What we would expect from a Inventory Managment system - Chinese interface - advance sale function (multiple dispatches, multiple invoices for one sale order) - integration with Shopify -

Nachteile:

DEAR - faster JSON access (no limitation of 60 calls per second) - no need to UNDO sales for non essential information fields change - ability to edit allocation of products - ability to edit batch/serial information - Reports 1) shows clear information of Sale Order that have not been 1) shiped, 2) invoiced. 2) be able to extract information related to earning power of a product (% margin x rotation of a product) - Ability to limit sales bellow certain margin or price - Dashboard with historical inventory and accounts receivables graphs (currently not available) - Rename product fields (example: type, category, brand, stock locator, barcode…) - Additional fields available on more reports - reports are missing a lot of related information that could / should be available

We can get it to do what we need.

Kommentare: We have a retail store that sells custom furniture with a multi-month lead time. Most of the software out there assumes immediate fulfillment of orders so we had to have something to sit between our POS and our accounting software to "park" orders while in process. Also we wanted a robust backup for our ecommerce product information in order to easily manipulate product data and images especially in case we decide to change ecomm platforms in the future.

Vorteile:

It is very adaptable and has a lot of features

Nachteile:

It often takes a lot of adaptation to get exactly what I need out of the software. For example, for inventory management software, the question "what is the total dollar amount of on-hand inventory?" should be top of mind. Instead it's totally buried in a report not exactly suited for that purpose. So I had to tweak the report and favorite the amended report to have that info handy.

Inventory Manager

Kommentare: I have been very thankful and appreciative of the support and help from [SENSITIVE CONTENT HIDDEN]. He has provided great customer service.

Vorteile:

It has helped us tremendously to manager our inventory and to ensure the right people get the product that they purchasing. It is great that the integrations are compatible with our POS and online store.

Nachteile:

It does not let us print individual barcodes per product.

Comprehensive and Flexible with Excellent Customer Service

Vorteile:

Cloud based and the integrations with Xero and Woo Commerce are really great and the main reasons we changed from using Lightspeed. Does almost everything we liked in Lightspeed and more. The ability to pick, pack and ship gives us great visibility on the progress of orders. Easy to use once you get the hang of it. The support is excellent - very quick and always helpful.

Nachteile:

I would like to see price tiers on the product overview page. We can only see it on the individual product page or once it has been added to an invoice. Customer Backorders don’t automatically link to Purchase orders so there is no prompt to notify customers as soon as their order comes in. We use Dear in the front end of our retail store so a built in end of day report and reconciliation would be very useful.

Lelior Review

Kommentare: good support and assistance when I need it. All questions I have are answered professionally.

Vorteile:

I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect.

Nachteile:

maybe a better way to pull payments and pricing through shopify.

Flexible and Comprehensive Cloud Inventory Solution

Vorteile:

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Nachteile:

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.