Über DEAR

Geeignet für Unternehmen in den Bereichen Einzelhandel, Großhandel, Produktion und Lebensmittelproduktion mit einem gewissen Anspruch an die Verwaltung ihrer Lagerbestände.

Erfahre mehr über DEAR

Vorteile:

Customer service is also very good with handling queries.

Nachteile:

This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business.

Bewertungen zu DEAR

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.1
Kundenservice
4.3
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.3

Weiterempfehlungsquote

8.0/10

DEAR hat eine Gesamtbewertung von 4.3 von 5 Sternen basierend auf 330 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (330)

Robert
Robert
Director in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

IntegrationKings review of Dear Systems

5.0 vor 2 Jahren

Kommentare: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Vorteile:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Nachteile:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Sally
Director in Australien
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

New Dear Users

5.0 vor 2 Monaten Neu

Kommentare: We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful.

Vorteile:

The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity.

Nachteile:

The zero/ non zero stock can be a little confusing and awkward.

Mark
Systems Development Executive in UK
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy to configure and set-up, reliable and cost effective

3.0 vor 3 Wochen Neu

Vorteile:

Easy set-up/parameterisation. Cloud based implementation - small infrastructure investment required, on the whole, a reliable 24/7 service. Intuitive and consistent user interface. Help Desk support people are responsive and helpful.

Nachteile:

B2B application has not matured and has functional gaps - needs additional investment to make it the finished article.Direct access to 2nd line technical support is non-existent - everything is handled via the help desk - therefore, on more technical queries, issues are not always fully understood which can cause delay in resolution times and is frustrating.

Jeremy
Owner in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kobobel Fire Protection review of DEAR

5.0 vor 3 Wochen Neu

Kommentare: Overall the implementation of DEAR has been great and glad we selected the product for inventory management

Vorteile:

DEAR academy made it very easy to learn the software and helped us implement the software with ease

Nachteile:

I wish that there were videos in DEAR academy for integrating into QBO. The integration has been a little difficult.

Margo
logistics manager in Frankreich
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

loving it

5.0 vor 2 Monaten Neu

Vorteile:

I love Dear, it's easy to use with plenty of options to get it match the compagny needs. The customer service is very good, the software gives us plenty of very important details for our business development .

Nachteile:

the color of the software, nothing major , and no french option

Nicole
Accounting Manager in USA
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Still getting to know Dear

4.0 vor 2 Monaten Neu

Vorteile:

It seems to have a lot of options and capabilities that are useful in making decisions.

Nachteile:

The instructions and online references are difficult to navigate and can be confusing.

Nancy
Parts in Australien
Maschinerie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Review

5.0 vor 4 Wochen Neu

Vorteile:

Relatively easy to use and amazing customer support.

Nachteile:

Some integration was hard to use. Like service m8

Jennifer
Director of Supply Chain in USA
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Director of Supply Chain

3.0 letzten Monat Neu

Kommentare: Needs to be more fine tuning or finishing of applications before I can recommend it.

Vorteile:

Value for the price, has some very nice functionality.

Nachteile:

1. Major concerns, although nice functionality. Items are not locked down, so the user can change or adjust functions, unknowingly creating issues that will not work. (not user friendly)2. Not able to contact help desk quickly, must wait days to speak with someone3. I've found that there are nice features but they don't quite work all the way. - Ex. can provide pallet numbers but can't sort by pallet. - Ex. can kit items, but cannot issue an RMA on the item in the kit, but issue an RMA on the complete kit.

Amy
Sr Accountant in USA
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Customer Service

4.0 letzten Monat Neu

Kommentare: Inventory management. My experience with customer service has been great. [SENSITIVE CONTENT] is very knowledable and easy to work with. She was able to quickly help me resolve my issues. [SENSITIVE CONTENT] is also great to work with.

Vorteile:

Implementation was fairly easy. Customer service has been great to work with.

Nachteile:

That I cannot backdate inventory adjustments after the end of the month, I have to start them on the very last day of the month.

Hannah
Senior Bookkeeper in UK
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Review

4.0 vor 2 Monaten Neu

Vorteile:

Guide software was handy for sharing timelines and data back-and-forth, rather than getting lost in emails.

Nachteile:

API integrations were lacking in what we are ideally looking for.

Dallas
Office manager in USA
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Dear has significantly helped our company

4.0 vor 3 Jahren

Kommentare: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Vorteile:

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Nachteile:

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Antwort von DEAR Systems

vor 3 Jahren

Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team.

Luke
IT Manager in UK
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A shot in the arm every business needs

5.0 vor 2 Jahren

Kommentare: A worthwhile and rewarding learning curve.

Vorteile:

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

Nachteile:

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Antwort von DEAR Systems

vor 2 Jahren

Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team.

Owen
Director in Irland
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple but very, very effective Inventory management and general business operations software

5.0 vor 3 Jahren

Kommentare: The business administration is now a multiple of it's previous efficiency. We can track sales, purchases and performance far, far more efficiently than before. The proof is in the pudding - walk around our sales office and at least one screen on every desk will have DEAR open.

Vorteile:

The software is made up of simple to understand modules that have a clear purpose and have extremely good help videos and articles available. There is a "simple" and "advanced" version of most functions which makes carrying out most tasks extremely efficient while still having the power of the full functionality available in the background if needed. Any simple document can be changed to an advanced document with the click of a button.

Nachteile:

The "Jobs" or project module is somewhat more difficult to use than other parts of the suite. Projects are a common part of many businesses and a simpler, more intuitive, module that allowed easy quotes and easy conversion to a Job would be a great enhancement.

Paul
MD in UK
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Was a great system with lots of pro's but now massively flawed!

4.0 vor 3 Jahren

Kommentare: Performance issues are far far too common, and they seem to be unable to support them.

Vorteile:

Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Nachteile:

Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely! My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records. Support say they are working on it, the ETA? Don't know. Great. I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Antwort von DEAR Systems

vor 3 Jahren

Hello Paul, Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations. We are constantly scalling DEAR to meet the preformance needs of our customers. Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again. Best Regards, DEAR Team.

Malcolm
Business Systems Analyst in UK
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Dear System Review

5.0 letztes Jahr

Kommentare: We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Vorteile:

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Nachteile:

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Verifizierter Rezensent
Neuseeland
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Lots of features for the price - great support

4.0 vor 5 Jahren

Vorteile:

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Nachteile:

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

Antwort von DEAR Systems Limited

vor 5 Jahren

Dear Graeme, Thank you for the review we are happy to hear that everything is going well. Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to [email protected] Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from. Best Regards DEAR Team

Verifizierter Rezensent
General Manager in Hongkong
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

I Am Extremely Satisfied & Highly Recommend Dear Inventory!

4.0 vor 5 Jahren

Vorteile:

After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team! Tamara Agusta General Manager Profood Ltd

Nachteile:

Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.

Antwort von DEAR Systems Limited

vor 5 Jahren

Hi Tamara, Thank you for the review. We are glad to hear that mostly everything is going well for you. If you ever do experience slow performance again please be sure to notify support immediately so our tech team can look into it. Our systems is not known for slow performance as we use top range data centers provide by Microsoft Azure. Best Regards DEAR Team

Ashton
Operations in USA
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Really great software with small areas to grow

5.0 vor 5 Jahren

Kommentare: Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Vorteile:

Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet. Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email. Great integration with our accounting. Easy to implement API for extending the functionality of DEAR.

Nachteile:

There are a few things that still need improvement we've run into. Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR. DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created. If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step. The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Phil
Director in UK
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great product - dreadful pricing strategy

4.0 vor 2 Jahren

Kommentare: Great software, very poor pricing strategy

Vorteile:

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

Nachteile:

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used. We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.

Minal
Client Manager in Australien
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Flexible and Comprehensive Cloud Inventory Solution

5.0 vor 3 Jahren

Vorteile:

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Nachteile:

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.

Jack
eCommerce Manager in UK
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software but not quite suitable for our business

4.0 vor 10 Monaten

Kommentare: The only thing missing from the software is a lack of depth for dispatching online orders. There are integrations to ShipStation, ShipTheory but rules cannot be setup to automatically assign carriers or services to an order. This means the orders have to be processed on an individual basis, which was a complete switch in how we had previously operated and required too much responsibility and input from our packers - we needed this to be automated. If the shipping could be rectified to operate the way some close competitors operate, we would sign back up with Dear in a heartbeat, however, for now, we had to switch back to Linnworks for managing online orders more efficiently.

Vorteile:

Nearly every single feature of the software runs like software that is 4 or 5 times the cost runs. With no setup costs and a flexible monthly account, I would strongly recommend any user to try this software if you are thinking about it. In particular, we really loved the POS and were pleasantly surprised by the functionality.

Nachteile:

We are based in the UK and it was very difficult to book in a call with the support team within a reasonable timeframe. Both calls I had within the 2 months of being subscribed, I had to wait 1-2 weeks to be able to speak to someone about an issue. Support on chat was available but this didn't help me to resolve my issues. This may not be an issue elsewhere in the world.

ken
Dierector in Australien
Elektrische/elektronische Fertigung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best e-comerce intergrated platfom

5.0 vor 2 Jahren

Kommentare: Time saving
more accurate

Vorteile:

1. Easy to intergrate my ebay, website, payment portal. 2. Perfect syn with all platforms 3. Super fast respond from support team 4. It is very accurately in all accounting things.

Nachteile:

RMA is not convient in my business running model. But I believe that is suitable for most of the companies.

Antwort von DEAR Systems

vor 2 Jahren

Hello Ken, Thank you for your feedback. I am glad that DEAR has helped you in your organization. We strive to serve our customers to the best of our abilities. RMA is a new feature we released recently. We are still working on improving/adding new functionality to it. We would like to understand your use-case and how we can help you. Please do contact us if you have any difficulties. Best Regards, DEAR Team

Charlie
Adminstrative Assistant in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All round, Dear Systems is fantastic way of centralizing all your business essentials.

4.0 vor 5 Jahren

Vorteile:

The ability to custom make invoices is a massive pro. Using Dear has meant that automating emails, bulk downloading invoices and keeping track of what's been fulfilled and what hasn't is so much simpler than it was in our previous system. It has also made things much easier in liasing between our warehouse and sales departments. The customer service has been excellent - everything, from integration information/guidelines to quick fixes on invoice issues that we couldn't iron out, was dealt with promptly and efficiently. All round it's been a fantastic experience and would be my go to system to manage inventory, fulfillments and keeping track of the accounts.

Nachteile:

I think the biggest issue was finding that the integrations with third party shipping providers was severely limited, although it has been assured that this currently under review and likely to improve. A small con in a plethora of pros!

lawrence
Kanada
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

DEAR is extremely well designed

5.0 vor 5 Jahren

Vorteile:

DEAR has great depth, anticipates many issues and has great capabilities. Its focus is on the steak, not the sizzle. I'm confident that it will handle any need I'll discover I need in future. Other apps I use are great at marketing but their capabilities fall far short of what's advertised. With DEAR it's the reverse.

Nachteile:

Customer support used to be off-putting and frustrating -- condescending and cryptic, unhelpful responses that required multiple questions, and defensive, too. Plus, very slow to respond. But it has improved a lot. The staff is knowledgeable and has become friendly -- some bad apples probably left. The answers to queries are now generally excellent. The service is still only by email and still often slow to respond. I'm on my own if I need an immediate response to a problem.

Antwort von DEAR Systems Limited

vor 5 Jahren

Hi Lawrence, Thank you for your review. Just to address some of your concerns regarding support turnaround. Our targets for support staff is to respond to new tickets within the first hour. This is usually achieved on over 95% of cases unless it is related to a technical issue. You can also always book in a call at a time convenient for you using the booking service on our website. Below is the link to our booking service. https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team

Steve
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Superb system, excellent support

5.0 vor 4 Jahren

Kommentare: DEAR is probably the most important system in our business. It has revolutionised our company and allowed us to grow quickly, expanding the product range and marketplaces. It ties everything in beautifully so that, in conjunction with Xero, we have complete management control of the business. It's truly brilliant and I would recommend it without hesitation.

Vorteile:

It's stable, reliable, never goes wrong and the support staff are excellent. When problems do occur, they are sorted out very quickly. Synchronisation with Xero, Amazon and eBay is near-flawless.

Nachteile:

Some aspects are a little unintuitive, and it does entail the user understanding quite a lot about how stock control works. The B2B trade portal isn't great and needs a rethink. These are very small issues though compared with what the system does well - which is nearly everything.