ABC Glofox Erfahrungen

First steps into new business made easier with GloFox

Kommentare: Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Vorteile:

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Nachteile:

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

In Betracht gezogene Alternativen: ZingFit und Mindbody

Gründe für den Wechsel zu ABC Glofox: Price, software visuals, communication, reviews.

Definitely check out GloFox!

Kommentare: The initial onboarding was a bit chaotic due to my personal reasons and the personal reasons of my assigned onboarding manager. Now that I have finally gotten a hold of Customer success managers [sensitive content hidden], I have been able to have very productive meetings and correct a lot of inefficiencies and incorrect setups that were not correct during the onboarding process.

Vorteile:

[sensitive content hidden] have been super helpful with correcting some of my initial onboarding errors or inefficiencies!

Nachteile:

Some of the support team. is not equipped to handle most of the features.

In Betracht gezogene Alternativen: TrueCoach

Warum ABC Glofox gewählt wurde: Poor data and membership tracking. The scheduling was also wonky.

Zuvor genutzte Software: GymMaster

Gründe für den Wechsel zu ABC Glofox: Marketing side and the pricing for the program.

Do not use Glofox!

Kommentare: Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better.

Vorteile:

Surface level, it looks pretty, easy to use and has a good customer user interface.

Nachteile:

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

In Betracht gezogene Alternativen: Jane, Mindbody und PushPress

Warum ABC Glofox gewählt wurde: We switched because the payment processor in Canada wasn't great at the time and the interface was clunky. They've added more processors in Canada and we're immediately switching back.

Zuvor genutzte Software: GymMaster

Gründe für den Wechsel zu ABC Glofox: It looked better. It could do rentals like batting cages. The payment processors were easy to setup and use. None of this was worth it though and I regret switching.

Definitely recommend. Great end-use experience

Kommentare: Very smooth onboarding. But very labour intensive manually transferring booked classes over from the old booking system

Vorteile:

Super easy end-user experience. Owner dashboard also pretty simple to use. Onboarding has been very smooth with quick bespoke app developed.

Nachteile:

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance. Struggling with support to fix it.

GloFox - Brilliant the way to go

Kommentare: [sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier !

Vorteile:

Simplicity of the onboarding process and the product itself

Nachteile:

nothing really - like I said so far so good the whole process has been thorough and software easy to use

In Betracht gezogene Alternativen: Udio

Warum ABC Glofox gewählt wurde: TO have a system more easy on the eye with a branded App

Zuvor genutzte Software: Momence

Gründe für den Wechsel zu ABC Glofox: It works for my business needs and ticked all the boxes

Louise is 1 in a million

Kommentare: It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise

Vorteile:

My onboarding manager Louise. I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company.

Nachteile:

The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on.

Thanks [sensitive content hidden]

Kommentare: It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time and was always there to help and support and explain all I need to learn. She the implementation much easier and helped even in her vacation.

Vorteile:

The communications and support. Especially with [sensitive content hidden]. Her support is amazing and endless

Nachteile:

Limitation with the payment ( for example there is no Apple Pay)

I Recommend!

Kommentare: I really have appreciated my time with ABC Glofox - everyone is professional and positive

Vorteile:

I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Nachteile:

The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.

In Betracht gezogene Alternativen: Trello

Warum ABC Glofox gewählt wurde: Price overall was expensive for Mindbody and it can be hard to teach staff to use

Zuvor genutzte Software: Mindbody

Gründe für den Wechsel zu ABC Glofox: n/a

Really bad

Vorteile:

It’s easy to use, that’s pretty much it.

Nachteile:

Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app

Strong Outdoor Fitness

Kommentare: Great, the support team is very good and helpful. Everything is easy to use and they have great options within the app.

Vorteile:

Easy to use for the member's to book, get confirmations and see their booking on the app. Great back end information and easy to use for the owner

Nachteile:

Nothing, everything is easy to set up and the app can be customised to your business

Great gym management software

Kommentare: I would like to mention Colm Jones, I have been in touch with him several times and his service is just out of this world to meet my needs.

Vorteile:

Ease of setup Great app for clients Having your own app

Nachteile:

Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!!

Horrible customer service

Kommentare: Awful! Worst customer service I have ever experienced. The people answering the phones are very nice, but they have no answers to any questions and the managers won’t call you back.

Vorteile:

I don’t know. The customer service was so awful I never was able to experience their services.

Nachteile:

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS.

Great Product Specialist

Vorteile:

[sensitive content hidden] was brilliant, he was so insightful and a genuine expert in the world of fitness! A great piece of software that sells itself but also has a great team around as well.

Nachteile:

There are tier systems understandable, I would say the jump in price between tiers is fairly signifiant

Horrible Customer service, money hungry

Kommentare: Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not. They then charged me again in October even after they said they would not charge me again Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged. Operating system isnt that good to put up with the rude staff and poor customer service Would NOT recommend.

Vorteile:

Operating system was average. Better user experiences for a lot less

Nachteile:

I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning

Awesome people

Vorteile:

Their values and the way they treat me.

Nachteile:

That I couldn’t continue because of my personal situation

Great experience and knowledgeable staff

Vorteile:

Staff have provided a lot of support and are very knowledgeable about the program. They are attentive and have provided a great experience. We had onboarding specialist [sensitive content hidden]

Nachteile:

We have not had a negative experience yet.

Best decision to sign in for Glofox App

Vorteile:

When my meeting was with [sensitive content hidden] . He spent more than 45min to explain to me everything and answer all my questions. I found Glofox app so easy to use. And other team member from Glofox [sensitive content hidden] also very helpful , answer all my questions immediately.

Nachteile:

Basically I can easily manage everything from registration to Finance

Great but needs improvement

Kommentare: The customer service is amazing! Very helpful and respond very quickly.

Vorteile:

Easy to set up at first, got all the functions I wanted for my business

Nachteile:

Sometimes a bit difficult to understand some functions of the app

Good experience

Kommentare: Very good experience

Vorteile:

The fact that it’s easy to use for both staff and members

Nachteile:

That’s you can’t put your own pictures on the standard app

The Collective Club review

Kommentare: Very easy to navigate and learn. We are happy with the product so far.

Vorteile:

The straight forward layout - easy interaction

Nachteile:

So far there is nothing to dislike. It has been easy and straight forward to use.

Glofox Made my processes simpler.

Kommentare: I haven't experienced any app outages or latency problems. Undoubtedly, Glofox has simplified a lot of processes.Once it is set up, I really don't need to do anything.It was wonderful.

Vorteile:

The software is simple to navigate and utilize.I really appreciate how simple the backend setup was. The program's best feature by far is this one. Clients get very direct access to programs and events taking place inside the facility, and it is quite simple to use. Customer Services is always on hand to provide information.

Nachteile:

The software is fairly simple to use and browse, but it was a little difficult for me to set up the membership the way I desired. Otherwise, nothing challenging exists.

Build strong gym foundation

Kommentare: Amazing and smooth. Helped me dominate in the industry.

Vorteile:

The tool that let me run legitimate business

Nachteile:

I Haven’t found anything negative so far

Good value software

Vorteile:

Low fees and simple user interface. Also easy to use marketing features.

Nachteile:

Lack of flexibility for staff permissions and schedule changes.

In Betracht gezogene Alternativen: Exercise.com

Warum ABC Glofox gewählt wurde: Interface and ease of use

Zuvor genutzte Software: Mindbody

Overpromise and Underdeliver

Kommentare: Miserable bag of lies, deception and unkept promises.

Vorteile:

Nothing, it's an over-sold disaster. Make sure you negotiate, negotiate, negotiate the price. Their list price is ridiculous and it's like dealing with a used are salesperson.

Nachteile:

Everything, nothing they promised is what it seems. I can't wait to move on from them.

Best App in the market

Vorteile:

Widely used, most people already have it on their phones, intuitive interface

Nachteile:

Reports aren’t always accurate… that’s it