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Über Stitch Labs

Stitch ist eine Inventar- und Auftragsmanagementplattform für moderne, wachstumsstarke Marken und Einzelhändler*innen.

Erfahre mehr über Stitch Labs

Vorteile:

I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated. Customer service is great.

Nachteile:

It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.).

Bewertungen zu Stitch Labs

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.2
Kundenservice
4.4
Funktionen
3.8
Preis-Leistungs-Verhältnis
4.0

Weiterempfehlungsquote

6.7/10

Stitch Labs hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 190 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (190)

Joshua
Joshua
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Highly Recommended

5.0 vor 9 Jahren

Kommentare: Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Vorteile:

-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Nachteile:

-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

Cally
Cally
Owner, Director in
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Great Inventory System for Small Business

4.0 vor 9 Jahren

Kommentare: I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Vorteile:

1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Nachteile:

1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Lots of holes with this software

2.0 vor 7 Jahren

Kommentare: I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Vorteile:

- the look and feel, no issues - the pricing, no issues - handling the movement of inventory units to/from the sales channels, no issues

Nachteile:

- reporting has lots of holes in it - perpetual syncing issues to the integrated accounting solution - the syncing of COGS data to the integrated accounting solution can only be done monthly - recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Jeremy
Jeremy
Chief Innovation & Technology Officer in
Verifizierter Nutzer auf LinkedIn
, 2–10 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

The heart of our brand

5.0 vor 9 Jahren

Kommentare: Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

Vorteile:

Fantastic customer support. (Hi Con!) Great platform, does what I need, new back end is fast and has been reliable

Nachteile:

It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.

John
John
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Perfect At What It Does.

4.0 vor 9 Jahren

Kommentare: I've been using Stitch for exactly 1 year and they have gone through a lot of upgrades since then. It does a great job of keeping my inventory updated across the different platforms I sell on. I did tried 2 other platforms before settling on Stitch. I know people have complained about not having phone support, but since they are almost always available during business hours on chat, it's never been an issue for me. The couple of times i've had to send an email instead (like at night), it's been answered the next morning. I use FBA for a lot of our inventory and one thing i've really come to rely on is the ability to push an order from outside Amazon to their fulfillment center. That has been a major time saver. While the system does have limitations, I'm happy with what Stitch offers for for the money.

Vorteile:

*Easy to learn *Well laid out platform *Reliable ***Great customer support***

Nachteile:

I do have a few negatives to point out. I personally do not like Shopify and at this point that is the only platform you can "push" listings to. I would like to see the ability to "push" to Amazon and BigCommerce. I would really like to have the ability to do an inventory search and NOT be forced to choose a specific inventory item. (I would like the ability to sort or filter by specific things. ie; color, or brand and be able to see a list of ALL available inventory.)

Lisa
Lisa
West Coast Expert + Contributor in
Verifizierter Nutzer auf LinkedIn
Verlagswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Stitch Saves the Day

5.0 vor 8 Jahren

Kommentare: I am a jewelry designer and fine artist and have used Stitch since 2010 to handle the inventory needs of my multiple sales channels for the jewelry side of my business, Zelma Rose. I first started using Stitch for the easy invoicing and line sheets but as they have added amazing feature after amazing feature over the years I now use it to organize my inventory, invoicing, line sheets, and wholesale account management.

Vorteile:

Easy to use, reliable, great customer service, and always up to date with the latest features and improvements. The best tutorials to learn how to use new features quickly and the nicest customer service team around.

Nachteile:

None. Stitch Labs as a product and team has continually met my high expectations.

David
David
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Excellent Business Software and Superb Customer Support

5.0 vor 9 Jahren

Kommentare: Stitch Labs is a powerful application and the support team is excellent. Sara, Jenny, Bethany, and Mina have been a joy to work with. I am new to logistics operations and logistics/inventory software and apps. The Stitch team has been very patient, informative, and helpful. We are a very lean organization with a small staff. We are geographically dispersed and our accounting operations are out sourced. We are great at out core business, and we are each multitasking to cover down on business and admin functions of running the business. Therefore, we consider Stitch to be more than an application or service provider, we view them as a business partner. Stitch Labs is our inventory team and they are part of our automations team. The Stitch Labs staff truly wants us to succeed and they provide excellent customer support, advice, and service. We rate Stitch Labs as a 5 star business.

Vorteile:

Competence Customer Service Phone support Live Chat Patience Quality of Software Solution

Angela
Angela
Verifizierter Nutzer auf LinkedIn
Einzelhandel
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

A stitch in time saves nine ...

5.0 vor 9 Jahren

Kommentare: That old saying is so true. Stitch has saved me hours of copy and paste drudgery in managing my multiple selling channels.
I am always surprised that big venues such as Etsy do not provide a decent method of printing an invoice, but they don't and that is where Stitch shines.
Stitch makes it easy for me to keep my orders organized and prevents a lot of order filling mistakes that used to happen when I was manually preparing invoices by copying the information and pasting into my own forms (how boring is that ?).
I haven't even learned to use all the functions that are offered in my Stitch program - and there are a LOT.
Don't know what I would do without it.

Vorteile:

Automated, quick and easy to learn.

Nachteile:

The only thing I would ask for at this point is to include a few more selling platforms (like Amazon independent sellers) but I am happy with the program as it is now.

Trevor
Trevor
Verifizierter Nutzer auf LinkedIn
Einzelhandel
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Awesome inventory software/service

5.0 vor 9 Jahren

Kommentare: I have been using stitch for about 3-4 months and in that short time it has shown to be very reliable and makes inventory management easy. For now I only really sell on one marketplace at least with any meaningful amount of sales however I plan to develop the others and I know stitch will be there and be available to handle all the different places I may expand into. Customer service is great as well and I couldn't be happier overall.

Vorteile:

Small company with people who take accountability for problems improving software that seems to get better with every update fair pricing considering the service given integrates with all major and increasingly more minor sales outlets

Nachteile:

Can be a bit slow in general sometimes however it seems to clear up. Just would appreciate a little more stability in speed.

Jeff
Jeff
Sr. Advisor, D&C Engineering and Operations in
Verifizierter Nutzer auf LinkedIn
Öl & Energie, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Stitch Labs

5.0 vor 8 Jahren

Kommentare: Our company is a start-up that is quickly expanding. Longball is a Designer Golf Apparel that sells product in Retail, Green Grass location and E-Commerce therefore it is important to have an accurate inventory for all integrations. Stitch Labs has helped our company increase efficiencies through inventory management, integrating QuickBooks, Square, etc. Overall it has been worth our investment.

Vorteile:

- Ability to use Stitch Labs to keep up to date inventory in various integrations - Excellent customer service - Ability to build custom reports - Continuing to improve

Nachteile:

- Does not include bar code scanning for inventory management

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Stitch Labs Mediocrity for

2.0 vor 8 Jahren

Kommentare: We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Vorteile:

-It's great to see all your orders in one place. -It creates a beautiful invoice. -We love the ability to import a Purchase Order and mark it as received into inventory. -We like it's dashboard capabilities

Nachteile:

-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units. -We have yet to see inventory sync successfully without constant counting and recounting of inventory. -No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability. -When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information. -There is no clear way to notify clients of backorders without more manual typing and intervention. -Does not have the ability to print a pick list for our team to pull orders. -When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up. -Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported. -No barcode scanning to ensure inventory accuracy.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Design
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Stitch & WooCommerce barely supported. non stop issues.

2.0 vor 9 Jahren

Kommentare: I jumped on board as soon as stitch launched the woocommerce addon in excitement, quickly hit the wall with integration and execution. problem after problem, connection issues, import issues, and hell to get support! one of our issues was importing our large order history - we thought this was crucial for reporting. in the beginning i learned very quickly i had to pay extra for phone support - the online chat was buggy as hell, i had left dozens of chat messages and got replies back off and on. when i did get in touch they were helpful and nice, but would often pass the issue on to their "engineers" which NEVER got back to me. i had to get support to manually push hundreds of orders as they would not sync! Even after i paid for phone support you have to book calls!!! good luck getting same day support! Currently i am dealing with an issue i reported months ago - with no response from any engineer, any sales that come through with coupon codes used do not get marked as paid, instead are marked with partial payments. to finalize the orders so they can be packed in shipstation one has to manually go into orders - awaiting payment - and go into each order and add a payment for the missing few pennies ( stitch cannot calculate the numbers correctly! ) the only reply was that this is part of stitches core functionality and most likely not be changed!!!! How can an ecommerce site operate with no coupon codes? it takes hours to manually add payments to each order! i have verified this with stitch staff and they are making zero effort to fix the issue. if this can be corrected i would be amazed but i cannot hold my breath. I don't understand how any other companies could operate with these bugs.

Vorteile:

Love the design & interface

Nachteile:

- woo commerce bugs listed above & sparse updates - how about barcode support??? - paid phone support still not great - how about real time channel updates! i hate pressing sync all the time!

Antwort von Stitch Labs

vor 9 Jahren

Hi Chris, I was able to review your case history and have responded via email. Customer service is extremely important to us and we'll do what we can to get you on the right track. Regards, Jake Gasaway Co-founder Stitch Labs

Patti
President in
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Always changing and trying to add functionality

4.0 vor 6 Jahren

Kommentare: I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

Vorteile:

I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

Nachteile:

They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

Roxy
Rep in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for mid size companies with large inventory/variants

4.0 vor 6 Jahren

Vorteile:

Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect. works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

Nachteile:

one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far. another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

Aaron
Fulfillment Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great inventory and order management!

5.0 vor 6 Jahren

Vorteile:

I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.

Nachteile:

Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.

Rox
Rox
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Buggy platform, faulty woocommerce integration.

2.0 vor 9 Jahren

Kommentare: After ready all the reviews, I was sure this was the product for me. Unfortunately, the interface is not very intuitive as it is very difficult to navigate long inventory lists. There is a lack of sorting options, and you have to look up products one by one, not by category or tag. Secondly, the woocommerce integration has NEVER fully worked for me, especially for putting inventory numbers to my site - but generally it will pull orders from it. So it half works. Still very disappointed as it is far from its claims. Overall very disappointed. Wish I'd set up with tradegecko or another similar product. It's one of the cheapest options out there, and I guess you get what you pay for.

Antwort von Stitch Labs

vor 9 Jahren

Hi Roxanne, I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way. I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, your questions have been answered to your satisfaction. We pride ourselves on stellar support. In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. I see they followed up with you again a couple weeks ago to see where that stands. Your account is still open and being used regularly. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens. Thank you, Jake Gasaway Co-founder

Staffan - Ass Savers
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Stitch Labs - the first year

4.0 vor 11 Jahren

Kommentare: I manage a small business in Sweden that started from zero a year ago and we are now growing rapidly on a worldwide market. We are all designers with very little experience from this game called business. We started using Stitch about a year ago as a side system but when they implemented support for Swedish currency we went all in and we are now using Stitch as a full system since January. Already from day one we've had great support from Jake and the guys and a lot of the requests that we put forward to them eventually got implemented. Therefore I throw them an email as soon as I get an idea for improvements since I know they really listen. Being a designer I really haven't found any other CRM or business software that doesn't give me sore eyes. Stitch is beautiful AND it works. Everything is logical and easy to understand. There are plenty of explanations of business terms and it has been no problem to gradually expand our use of the system as our own business grows with higher demands for structure. I can wholeheartedly recommend Stitch to anyone who needs a business system but doesn't want to use one.

Vorteile:

-Easy to understand -Great support -Great price -Beautiful -Great integrations with 3rd parties -Great reports

Nachteile:

-Developed for US business and some features are not available for international users. -Would like to see further possibilities to customize invoices

Daniel Brooks.
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

The long search...

5.0 vor 11 Jahren

Kommentare: So I started selling and setting up online stores back in 2008. Over the years I would always be trying new software, stores and management tools. I fell in love with shopify a while ago and built a number of amazing stores. Shopify does what it does best, being an online store but I have always gone through this headache of finding some sort of inventory and account management solutions that could could just work as well as shopify. I really have tried EVERYTHING else out there!
I cam across Stitch Labs on the shopify app store. I watched there little video and I thought I will give these guys a try. The timing was just right as I was lunching my biggest new store, with over 500 SKU's.
After the first 5 minutes of using Stitch Labs I could not believe how well this worked! By lunch time I have all my products imported into stitch and was ready to take on the world.
I cannot thank these lovely people in San Francisco enough for making a glorious piece of software, that is always getting better.
I'm a stitch user, I think for life!

Vorteile:

Detailed ordering and invoicing. Integration to Shopify and Amazon. Purchase Ordering works great. Reporting is very detailed. As simple or as complex as you want!

Nachteile:

A few little ingratiation's I'm waiting for but I'm sure it wont take these guys long to work them out!

Alexandra
Director of Sales in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Excellent product for growing companies

5.0 vor 9 Jahren

Kommentare: We began using Stitchlabs over a year ago to help us better manage our inventory across multiple channels, B2B and B2C. After a few months, we left for another more expensive product as we experienced heavy growth and thought we needed to make a change to a more robust ERP system. In 3 months, we were back to Stitch and very happy with our decision to return. We got better about letting Stitchlabs know our needs and they in turn have helped us to use the product as we grow. Their support database is a great resource and the product itself is very intuitive. Our team members who only occasionally log in are easily able to use Stitchlabs. Integrations with other products have been a little slow but understandable as they work to improve their own product first. But the integrations they do add, have been useful to our business including Shipstation, Quickbooks Online, and Authorize.net. As of now, they do not have an open source API but, last I heard, it is in the works. We like working with Stitch because we feel like they resemble our company - a young, flexible startup with an emphasis on customer service. I highly recommend their product if you are in the market for an inventory management system.

Shiawtian
Shiawtian
Experienced Associate in USA
Buchhaltung, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

An Inventory Management Software That Integrates With QuickBooks!

5.0 vor 5 Jahren

Kommentare: Overall I would still recommend this software for small to medium size companies with inventory!

Vorteile:

I like the number of integrations this software offers. It works with multiple platforms such as QuickBooks which make tracking inventory simplier.

Nachteile:

The software lacks in features like handling recurring orders and returned items for the starting price of $500.

Trevor
Owner in USA
Einzelhandel
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Wonderful time saving product that helps me keep organized

5.0 vor 8 Jahren

Vorteile:

The software is top notch and easy to use even for people like me that are generally computer friendly but can be overwhelmed with software at time. It's also very stable and rarely crashes or has errors. The support as well is wonderful. I haven't had to use it much since the software works as it should, but the few times I have used their support it was very quick and helpful.

Nachteile:

There really isn't much I dislike and what I do dislike seems minor and petty to complain about. I guess having later phone support for evening issues would be pretty nice. Adding more channels such as 11main and other newer marketplaces would be great too, but for all I know those could all already be in the works.

Kyle
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Customer Service is 2nd to None and the Product keeps Improving!

5.0 vor 9 Jahren

Kommentare: I've been with Stich to manage operate my 4 retail shoe stores and out Ebay and Amazon stores. Stitch keeps track of my quantities and other vital data in near real-time, constantly updating and refreshing info for me to utilize on a daily basis. The couple of times I've needed help, a Stitch team member was right there and fixed my issue quickly and easily. No pains! Over the past year of use, I'd say this has really really made my life more simple and stress-free. I'd recommend this to any company or start-up looking for inventory management across multiple channels or platforms. Stitch rocks!

Antwort von Stitch Labs

vor 9 Jahren

Hi Kyle, Thanks so much for your review. We really appreciate it. I'm glad to see that Stitch is working for you and that you have seen regular improvements. We continue to make Stitch even better and have a lot more to come before the holiday season. Please stay tuned. If you need any help, please continue to reach out to our support team. They're outstanding and ready to help. Thank you for working with us, Jake Gasaway Co-Founder

Tori
Verifizierter Nutzer auf LinkedIn
E-Learning
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

For the love of reports!

4.0 vor 9 Jahren

Kommentare: I was looking for a reporting system that could give me accurate sales and products reports to use with my BigCommerce store, and Stitch is it for me!

Vorteile:

The site is very user-friendly, and the reports are easy to generate and read.

Nachteile:

1) The discounts don't always come across in some of the reports so I have to adjust them by hand, which can be time consuming. 2) The reason why I didn't give Stitch Labs five stars- I only use their services for their reports as I only sell digital products on my site. Since I don't have physical inventory and shipping to manage, I don't use a lot of what Stitch offers. I would like to see a different lower monthly pricing plan for those with shops that only sell digital products and only use their a few of the features. Then they would have five stars! :)

Purley Posh
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Huge Time Saver!!! LOVE IT!

5.0 vor 11 Jahren

Kommentare: I am so excited I found Stitch Labs!! It makes my life so much easier by consolidating all these excel spreadsheets, and different apps/programs into ONE place. I love that I can email customers invoices directly from the program or email the PO to vendors super easy! They helped me set up the program with an hour complimentary phone session, then I felt like I needed a little more so I paid for an additional hour. It was definitely worth it for me to feel comfortable with the program and feel confident I knew how to use it to the max potential. They are pretty easily available through chat as well. Definitely recommend this program for anyone looking to consolidate their inventory management system and save time.

Vorteile:

Time Saver! Easy to use once you know the program. Can email right from screen to customer or vendor.

Nachteile:

Did take a little time to learn but easily mastered once I got it.

Colin Kendrick
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

Just what we needed!

5.0 vor 11 Jahren

Kommentare: We launched our website www.hellolovers.co.uk as well as a number of other channels. We needed a back office tool that would allow all of these to be managed centrally, stock and pricing. We tested several solutions on the market but Stitch came out on top. Cloud based was a big tick for us as we didn't want to manage any server infrastructure and Amazon US / UK as well as Shopify were supported straight out of the box.
We then had some out of the ordinary requests which the development team at Stitch Labs offered a great solution and coded it into our setup.

Vorteile:

Great product, simple to use and great development team to back it up that are quick to respond and very easy to work with.

Nachteile:

Very little to be negative about and even those minor things the development team are very approachable to adding to their development timeline.