Pabau Erfahrungen

Highly recommendable software for clinics and groups of clinics

Kommentare: Superb

Vorteile:

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Nachteile:

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Pabau software does most things well

Kommentare: It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Vorteile:

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Nachteile:

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Not for medical businesses

Kommentare: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.

Vorteile:

Lots of features covers everything that you need for marketing Reports are very good and flexible

Nachteile:

Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix

Great for managing multiple services

Kommentare: Pabau have helped us manage multiple items in one place.

Vorteile:

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Nachteile:

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Why I subscribed to Pabau

Kommentare: The on boarding and training team have been very professional and prompt with correspondence.

Vorteile:

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Nachteile:

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Great software

Kommentare: I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

Vorteile:

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

Nachteile:

I would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

Kommentare: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Vorteile:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Nachteile:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

One stop shop!!!

Kommentare: The reporting functions are a game changer!

Vorteile:

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

Nachteile:

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

New User Review

Kommentare: as I’m new to Pabau and I have only scratched the surface but I already know that once i utilise all the functions (especially the marketing features) my business is going to grow so that I can do aesthetics full time.

Vorteile:

I’ve tried several platforms for managing appointments, consent forms and clinic notes and i felt that they always lacked the marketing aspect. Pabau has everything under one platform and I especially like the client loyalty scheme as I’ve tried loyalty card which didn’t work as client were constantly loosing them to forgetting to bring them. I also like the marketing tool as i had always wanted to create a monthly news letter but didn’t know where to start. Looking forward to growing my business with Pabau.

Nachteile:

I would be good if there were bite sized tutorials available on line to help set up the system and also to help clinics make the most of this amazing platform.

Best CRM and scheduling system for physiotherapy clinics

Kommentare: With Pabau we have been able to focus on growing the business and stay in touch with our clients.

Vorteile:

Easy integration with my business. The system provides good communication with my clients and saves me time.

Nachteile:

Initially the marketing tools were not easy to use as I am not tech savvy, hoowever with the help of the friendly staff I am now able to use it with ease.

Pabau 8 months in

Kommentare: I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Vorteile:

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Nachteile:

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Great clinic software overall

Kommentare: We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional

Vorteile:

Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable. The software is feature-rich and the company continues to innovate and push the boundaries.

Nachteile:

Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.

Webinar

Kommentare: I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Vorteile:

The features, service, security and patient management

Nachteile:

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Honest feedback

Kommentare: Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Vorteile:

Nearly nothing with the exception of recalls

Nachteile:

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Very poor migration experience, multiple issues not resolved

Kommentare: Poor and inconsistent customer service.
At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software.
Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered.
I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted.
I was told that Pabau integrates with Sage accounts (it doesn't)
I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help.
I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect.
I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Vorteile:

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Nachteile:

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Infuriating and nonsensical

Kommentare: Abismal

Vorteile:

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Nachteile:

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Comprehensive yet simple to use

Kommentare: All good.

Vorteile:

Pabau software covers absolutely all our needs for a medical spa. We feel fortunate to have found a software that covers our requirements and more. As our business grows we find the software even more helpful to keep on top of bookings and medical records.

Nachteile:

The software is good, no complaints but it would be nice to be able to pick up the phone and speak to someone when we have a problem and don't understand anything so that they can talk us through it.

doctors practice

Kommentare: The paperless system is fantastic. We are a doctors practice and its a very busy practice. The system works extremely well. It saves time, its colourful and its extremely easy to use.

Vorteile:

We are a small business with a staff of 5 and the system gives us all equal information at any time . Any of us can pick up on a lead and take over. Its calendar is fantastic as you can see at a glance the type of patients booked. It is a paperless system which has saved us hours of scanning in notes. You either right or left click on a patient booked to have access to there information. Its possible to do templates to personize the letters. Its also just so easy and logical to use.

Nachteile:

The least favourite aspect is the help line contact via Email. It is a very good service but i do miss the face to face aspect when you have a problem or a phone call with some one to explain your problem However I will admit the glitches we have had have all been sorted quickly either in minutes or days. We had a problem putting the GP details on patient files but Pabau fixed this .

PABAU Review

Kommentare: We have found that we can integrate Go Cardless which we are yet to do and hope that this will help the Clinic run more smoothly.

Vorteile:

It's easy to use once everything has been set up. I am not very techym but I have managed to do most of the tasks on this system. I would like to have the time to learn more of its functionality so have found the webinars really helpful.

Nachteile:

I believe our Doctor that uses the system would like the photo section improved.

Super happy with Pabau

Kommentare: Excellent

Vorteile:

We love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.

Nachteile:

The ability to manage appointments for other doctors through your own app.

Great Software

Kommentare: Happy!

Vorteile:

I have been using Pabau previously and I can honestly recommend it. Its a user friendly software with great customer support.

Nachteile:

The changes that have been made removing some quite functional tools that have been available in the past. The clinics should be consulted when major changes are made.

[SENSITIVE CONTENT]

Kommentare: online help is not very responsive, they cant seam to pick up a call. I would expect a call center for the amount of the monthly charge

Vorteile:

better than my previous, other than that not much to rave about.

Nachteile:

reporting is complicated, nothing adds up? so you never know if you are paying the right commission.

Best clinic software on the market

Kommentare: It has made clinic management a lot easier

Vorteile:

This software pulls together a lot of features from clinic management to physician notes and it is constantly updating and introducing more features making it the best clinic management software around.

Nachteile:

Every year I have to produce an annual audit of my treatments. This is extremely time consuming as their are no reports that can help me with this. I would also like the option to bulk archive patients that have not visited the clinic for over three years.

BPC Pabau Review

Vorteile:

I like the ease of use and colour coded system.

Nachteile:

I find that pulling specific reports is not easy and more difficult than it needs to be.

C.J.Aesthetics Clinic

Vorteile:

The ease of use. All patient records are kept secure with a PIN code and password protected. We are able to assess before and afters with ease. This programme has improved our clinic efficiency.

Nachteile:

difficulty setting up new forms at times.