Wir helfen Unternehmen in der Schweiz
seit 17 Jahren bei der Softwareauswahl

Über Pabau

Pabau ist eine vollständige Anwendung für die Verwaltung von Arztpraxen, die von Hunderten von Fachkräften im Gesundheitswesen in Großbritannien verwendet wird.

Erfahre mehr über Pabau

Vorteile:

Fully integrated product with excellent support.

Nachteile:

Can be difficult to use, and complicated to set up.

Bewertungen zu Pabau

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.3
Kundenservice
4.5
Funktionen
4.5
Preis-Leistungs-Verhältnis
4.4

Weiterempfehlungsquote

8.1/10

Pabau hat eine Gesamtbewertung von 4.6 von 5 Sternen basierend auf 462 Nutzerbewertungen auf Capterra.

Haben Sie Pabau bereits verwendet?

Teile deine Erfahrungen mit anderen Softwarekäufern.

Nutzerbewertungen filtern (462)

Bobby
Bobby
Director in UK
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Really love Pabau - Can't Go Wrong !

5.0 vor 3 Jahren

Kommentare: Great!

Vorteile:

Easy to use and the training you get is out of this world.

Nachteile:

I'd like the software to be more customisable.

Antwort von Pabau

vor 3 Jahren

Thank you so much Bobby! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Ella
Doctor in UK
Kosmetik, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Super happy that I transferred to Pabau recentley!

5.0 vor 2 Monaten Neu

Kommentare: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided

Vorteile:

Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.

Nachteile:

It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...

Heather
Clinical Director in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very poor software

1.0 vor 2 Monaten Neu

Kommentare: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.

Vorteile:

That I can use the app and book appointments on my phone

Nachteile:

Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.

Stephanie
Managing Operations Partner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Give it a shot! It’s amazing!

5.0 vor 3 Monaten

Kommentare: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Vorteile:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Nachteile:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Antwort von Pabau

vor 3 Monaten

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ben
Pharmacist in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Revenue growth consultation follow up

5.0 letzten Monat Neu

Kommentare: The whole process was very efficient, we received excellent support and any issues were explained and corrected.

Vorteile:

Pabau is user-friendly and looks easy to navigate.

Nachteile:

We may not need all of the features that Pabau offers.

Angela
Therapist in UK
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best expert

5.0 letzten Monat Neu

Vorteile:

The customer service has been excellent. All the staff members have been very helpful.

Nachteile:

Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.

Kourosh
Director in UK
Kosmetik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Highly recommended!!

5.0 letzten Monat Neu

Vorteile:

The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!

Nachteile:

Nothing comes to mind. Everything has been smooth and easy!

Falek
Practitioner in UK
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Pabau review

5.0 letzten Monat Neu

Kommentare: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.

Vorteile:

How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.

Nachteile:

Some times its a bit slow when you are searching for clients.

Raffaella
Dr in UK
Medizinische Praxis, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent in every way

5.0 vor 4 Wochen Neu

Kommentare: Not used it enough as still navigating through the software to become familiar and confident

Vorteile:

The most wonderful customer support, a lovely software truly comprehensive

Nachteile:

My laziness having to learn a new software

yasmeen
Doctor in Jersey
Medizinische Praxis, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review on Pabau

4.0 vor 4 Wochen Neu

Kommentare: Usually good but when something goes wrong it’s extremely frustrating to get things corrected
Not using the technology fully as I require regular training preferably 1 to 1

Vorteile:

Calendar works well , sms reminders , taking deposits

Nachteile:

No one available to trouble shoot on weekends especially Sundays. No specific number to call

Karolina
Nurse Prescriber in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

[sensitive content hidden] is the star of Pabau

5.0 vor 4 Monaten

Vorteile:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Nachteile:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Antwort von Pabau

vor 4 Monaten

Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ruth
Owner in UK
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Impossible to set the system up and no access to support

1.0 vor 8 Monaten

Kommentare: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Vorteile:

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Nachteile:

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Antwort von Pabau

vor 8 Monaten

Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane

Emma
Founder in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pabau Support

5.0 vor 9 Monaten

Kommentare: I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Vorteile:

The ability to market to clients based on treatment criteria & the reporting function is excellent

Nachteile:

Setting up templates isn’t straightforward if you’re used to using Windows

Antwort von Pabau

vor 4 Monaten

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Carleigh
Owner in USA
Alternative Medizin, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

2.0 letztes Jahr

Kommentare: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Vorteile:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Nachteile:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

Antwort von Pabau

vor 8 Monaten

Hey Carleigh I know your review was sometime ago when we had just launched the new online bookings that took some setting up to get right. Hopefully you have found your flow with the system now? If so we would love an updated review, and if your still having problems, please book in with my team, 21 hours a day, on the following link: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Tracy
Clinical Director in UK
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A good CRM for clinic management

5.0 vor 5 Monaten

Vorteile:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Nachteile:

The SMS system is much more costly than other platform

Antwort von Pabau

vor 5 Monaten

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com. On top of that, 2 additional resources available to you 24/7 that we would also recommend are: - The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/ - The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager

Sadiq
Practice Owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Pabau for an Aesthetic Clinic

3.0 vor 7 Monaten

Kommentare: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Vorteile:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Nachteile:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Antwort von Pabau

vor 5 Monaten

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Galina
Manager in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Pabau 2 is not working properly and causing lots of damage

2.0 vor 3 Monaten

Kommentare: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Vorteile:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Nachteile:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Antwort von Pabau

vor 2 Monaten

Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter. Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/ Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Brett
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Absolutely horrific

1.0 vor 9 Monaten

Kommentare: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Vorteile:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Nachteile:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Antwort von Pabau

vor 8 Monaten

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

Monica
Aesthetic Nurse in UK
Medizinische Praxis, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent customer care

5.0 vor 3 Monaten

Vorteile:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Nachteile:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

Antwort von Pabau

vor 2 Monaten

Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Director in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

[sensitive content hidden] fixes everything!

5.0 vor 3 Monaten

Kommentare: challenging start but now we love it!!!!

Vorteile:

Variety of functions and can speak to a real person for help

Nachteile:

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Antwort von Pabau

vor 2 Monaten

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager

Sophie
Dentist in UK
Kosmetik, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pabau 2 Migration

5.0 vor 6 Monaten

Kommentare: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Vorteile:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Nachteile:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Antwort von Pabau

vor 5 Monaten

Hi Sophie, Thank you for your review, and we're thrilled to have you on board Pabau 2! Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com. Thiago

Hannah
Clinic Manager in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pabau is a great way of keeping track of all your clients and appointments

5.0 vor 9 Monaten

Kommentare: very good, It helps keep the practice running effectively.

Vorteile:

easy to use, manages everything efficiently

Nachteile:

when there are occasional outages and the system doesn't work for an hour or so.

Antwort von Pabau

vor 4 Monaten

Thanks for the review Hannah - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Sukhvinder
Medical Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent highly recommended

5.0 vor 3 Monaten

Kommentare: Excellent service excellent support and customer service

Vorteile:

Easy to use while having complex features that make practice management all in one solution

Nachteile:

All of it seems great so far. Adding ownSMS provider would be good

Antwort von Pabau

vor 3 Monaten

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Stephen
Doctor in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It sounds great but the result is poor

1.0 vor 8 Monaten

Kommentare: Very poor. We are looking at switching to another software company.

Vorteile:

It sounds great and excellent functionality and would generate efficiencies

Nachteile:

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Antwort von Pabau

vor 8 Monaten

Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Beth
Aesthetic Practitioner in UK
Kosmetik, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good system!

4.0 vor 5 Monaten

Kommentare: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.

Vorteile:

The capability of the whole system allows for everything to be in one place.

Nachteile:

A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.

Antwort von Pabau

vor 5 Monaten

Hi Beth, Thanks for the honest review - we are thrilled to have you onboard! AS a reminder, feel free to book a call with our Success team anytime to make sure you are getting the most out of our system: UK hours: https://support.pabau.com/meetings/pabau/success-meeting US hours: https://support.pabau.com/meetings/pabau/success-meeting-us