Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl
Über ReviewTrackers
Software, die Unternehmen bei der Verwaltung von und Reaktion auf Bewertungen, bei der Verbesserung von Bewertungen und Platzierungen sowie beim Ermitteln wichtiger Kundenerkenntnisse unterstützt.
Easy to manually add review sources instead of waiting for integration.
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all.
Nutzerbewertungen filtern (171)
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Nutzerbewertungen filtern (171)
Great way to keep track of your reviews
Kommentare: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.
Vorteile:
We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.
Nachteile:
It is pretty pricey but is still a helpful tool for us.
Antwort von InMoment
vor 5 Jahren
Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.
In Betracht gezogene Alternativen:
Super Helpful!
Kommentare: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.
Vorteile:
Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier
Nachteile:
Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.
Antwort von InMoment
vor 4 Jahren
Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!
In Betracht gezogene Alternativen:
Basic review management
Vorteile:
ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.
Nachteile:
Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.
Antwort von InMoment
vor 2 Jahren
Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at [email protected].
Great one-stop for all reviews
Kommentare: Overall experience is great though. Saves time from having to log into 4 separate platforms to keep track of reviews. Better to do all in one place.
Vorteile:
Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy.
Nachteile:
My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.
Antwort von InMoment
vor 3 Monaten
Hi Michael! Thank you for taking the time to leave us a review on Capterra! We are glad our integration process was easy. We appreciate your feedback and will pass along to our team.
Getting reviews got so easier
Vorteile:
customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.
Nachteile:
The response feature needs to be improved as we cannot find the name of user in the response page.
Antwort von InMoment
letztes Jahr
Hi Ibadat! Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback.
Helping us help our guests
Kommentare: We don't know what we'd do without ReviewTrackers now! Online reviews are huge in the restaurant industry. Too many negative reviews could truly break down your store. It's critical to engage with the upset guest as quickly as possible. ReviewTrackers helps out immensely, especially in communicating with our guests directly.
Vorteile:
We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.
Nachteile:
We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.
Antwort von InMoment
vor 3 Monaten
Hello Ryan, Thank you for leaving us a review on Capterra! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team!
Your Review Management in One Easy Program
Kommentare: The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues.
Vorteile:
Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.
Nachteile:
The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.
Antwort von InMoment
vor 3 Monaten
Hello Nancy! Thank you for taking the time to leave us a review on Capterra. We are thrilled you are saving time with ReviewTrackers!
Great platform and amazing customer service!
Vorteile:
The review management and analysis tools are top notch! They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.
Nachteile:
The listing management tools being a little more robust would be great. This was something they launched not too long ago, so it will likely get better in the future.
Super product
Kommentare: Very happy
Vorteile:
Very easy to set up, very easy to use. Definitely recommend.
Nachteile:
Reply to reviews on TripAdvisor. Free to use API connection.
Antwort von InMoment
vor 3 Monaten
Hi Robert! Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are using the product with ease!
ReviewTrackers links reviews from various online platforms
Vorteile:
ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed.
Nachteile:
Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.
Antwort von InMoment
letzten Monat
Hello Paola, Thank you for leaving us a review! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team!
Review Monitoring Made Easy
Vorteile:
This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.
Nachteile:
While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.
Antwort von InMoment
vor 4 Jahren
Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback!
Thank you, RT!
Kommentare: I love them.
Vorteile:
It is incredibly easy to setup, navigate, and analyze the information available. I enjoy the notification and reporting options, and being able to manage multiple location reputations from one platform.
Nachteile:
I do wish the keyword tracking was perfect, but I do understand that AI can't be 100% accurate depending on what words are used before or after the keywords. Example "cold cobb salad" could be viewed as a negative, but it's actually positive.
Antwort von InMoment
letztes Jahr
Hello Grace! Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear how our product has streamlined your processes and how easy it is to use. Thank you for the feedback you provided and we will pass along to our team. Again, we appreciate you leaving us a review!
We loved the product
Kommentare: Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.
Vorteile:
Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.
Nachteile:
We have had no problems with the service.
Antwort von InMoment
letztes Jahr
Hi Ricardo! We are thrilled to hear you are loving our product and appreciate you taking the time to leave us a review!
Saves me time and makes me more effective
Kommentare: Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.
Vorteile:
Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.
Nachteile:
I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.
Antwort von InMoment
vor 4 Jahren
Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review!
Great and easy!
Kommentare: Very good!
Vorteile:
It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!
Nachteile:
Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all
Antwort von InMoment
vor 4 Jahren
Thank you so much, Donn! We appreciate your excellent ratings of ReviewTrackers here on Capterra. You're right about how our software platform can help teams keep track of online reviews and respond promptly to their customers. We wish you great success in the New Year, and thanks again for your valuable feedback.
TEM
Vorteile:
It keeps me updated on reviews. It updates me on reviews without response
Nachteile:
You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform
Antwort von InMoment
vor 4 Jahren
Hi Dave, thank you for sharing your candid feedback here. We're glad to hear that ReviewTrackers is keeping you and your team updated on reviews. We also appreciate and understand your comments about the ability to select which websites you can request reviews for. There are some websites that don't allow businesses to actively solicit reviews. Our priority is to deliver a technology solution compliant with the policies of today's review platforms, as well as responsive to the ever-increasing demand for transparency and authenticity in reviews. Please reach out at anytime if you'd like our team to share knowledge and best practices to help you achieve the best possible results for your review generation efforts. Again, thank you for taking the time to share your review.
Great easy system to use
Kommentare: Overall very happy with Review Trackers.
Vorteile:
Easy of obtaining reviews in real time and the ease of replying. Always open to suggestions from a company point of view with suggested changes.
Nachteile:
Non Integration with some of our relevant platforms TripAdvisor // DIMMI
Antwort von InMoment
vor 5 Jahren
Stewart, Thank you so much for the review and being a ReviewTrackers customer. I am happy to hear you apprechiate how easy to use the tool is and our openness for feedback to improve the product. We are working with TripAdvisor to expand the functionality we have with them and hope to offer that in the future. Thanks again for your review. - ReviewTrackers Team
Review Tracker Review
Kommentare: overall this is a nice one stop shop for tracking our guest feedback.
Vorteile:
I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.
Nachteile:
upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me. sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.
Antwort von InMoment
vor 4 Jahren
Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!
Easy to Use
Vorteile:
It's very user friendly and incorporates all platforms into one. The reporting is also very helpful.
Nachteile:
I wish there were more review site management tools, like changing hours, menus etc across the board.
Antwort von InMoment
letztes Jahr
Leela, thank you for the review. Glad you are able to use our platform with ease!
Stay Up To Date With ReviewTrackers
Vorteile:
Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.
Nachteile:
There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.
Antwort von InMoment
letztes Jahr
Hello! We are thrilled to hear you are enjoying our platform and appreciate you taking the time to leave us feedback, which we will pass along.
It works. If you want one window to manage your online presence then use this.
Kommentare: Review Trackers cuts down my response time because I don't have to go through each individual site.
Vorteile:
- One tab in the browser - One click responses
Nachteile:
Email alerts are not always pushed the moment that the review drops. It is not a big deal if you leave the tab open and check it in the morning or a few times a day.
Antwort von InMoment
vor 4 Jahren
Hi Ray, thanks for taking the time to review our software platform here on Capterra. We love how you're using the one-click responses to reply to your customers' reviews! They're definitely a time-saver, and we're glad to hear that ReviewTrackers has introduced efficiencies to your company's review management workflow. Thanks again!
Great for being introduced to marketing and patient experience tracking!
Kommentare: I am happy with ReviewTrackers as a whole because it does what it was designed to do. Not all software is able to consistently deliver what they aim to promise and present.
Vorteile:
I love how easy this product is to use. My position is not a marketing position, but is within a marketing team. This software gives me the ability to see analytics that my supervisor cares about, while also handing individual cases of feedback for my daily functions.
Nachteile:
The integrations can be tricky, but technology is never without flaw. Customer service always comes through in investigating and ultimately solving or explaining problems.
Antwort von InMoment
vor 4 Jahren
Hi Elizabeth, thank you for taking the time to rate ReviewTrackers here on Capterra. We're thrilled that you think our software platform is easy to use! Even more importantly, we're glad that ReviewTrackers is delivering the data and insights that you and your team need. Thank you also for your honest feedback about integrations; we take your comments very seriously, and if you have more suggestions or feedback, our Customer Success team is always here to listen. Once again, thanks for sharing your ReviewTrackers experience with the Capterra community!
Very helpful!
Kommentare: Overall I’m very happy with the ease of use and having all data in one spot. It’s simple to set up and can pull a variety of different data. I would recommend for other restaurants.
Vorteile:
It’s so easy to consolidate all reviews, see trends and respond in one place. Makes it simple to get a comprehensive score.
Nachteile:
Some hiccups, lag of seeing real time response rates.
Antwort von InMoment
vor 4 Jahren
Hi Kathryn, thank you for taking the time to share your review with the Capterra community. We are so happy to hear that you're using the software platform to efficiently manage and consolidate your reviews, identify trends, and respond to customers. We take your feedback very seriously, and if you have any more issues with response rates, or if you have additional suggestions, please let our Customer Success team know. Again, thanks for recommending ReviewTrackers!
Great tool
Kommentare: Great!
Vorteile:
How easy it is to view reviews and respond to them
Nachteile:
I wish there were more analytics and reporting
Antwort von InMoment
letztes Jahr
Hi Janel! Thank you for leaving us a review on Capterra. We are thrilled to hear you find our tool so easy to use! We appreciate your feedback on reporting and will pass along to our team.
ReviewTracker
Vorteile:
Everything is in one place. Easy to respond to reviews or email people straight the from the platform.
Nachteile:
The only review platform you cannot respond directly to from ReviewTrackers is Yelp.
Antwort von InMoment
vor 4 Jahren
Hi Jennifer, thanks for taking the time to write a review here on Capterra. We love hearing how you're using ReviewTrackers to efficiently manage your reviews as well as request customers for feedback. The Ask Tool is definitely one of the favorite product features for many of our customers. Thanks also for your helpful feedback about Yelp; if you have additional suggestions or comments, our Customer Success team would love to hear them! Again, thank you for your review.
