Cheqroom Erfahrungen

Easy to use hardware/equipment management system with great support

Kommentare: Greatly simplified the management of our equipment rental, allowing us to handle more and more reservations without getting mixed up. It's now an absolute standard in our daily toolbox of things we use to run our business.

Vorteile:

We looked around at several inventory management systems but none of them were right. Cheqroom is exactly what we were looking for. An easy to use cloud-based inventory management system that would allow us to keep track of equipment rentals between two different warehouse locations. It is pretty robust but is easy enough for everyone in the office to use it to enter reservations, check out gear, check it back in, etc. I'd say the best element of Cheqroom is the support. They are always quick to reply when I have a question or need help. More than that, they don't just give a short canned response - They really dig in deep, understand the challenge, test on their end, and provide several suggestions on how to address the issue I am facing. They really want you to succeed with their service and so far it's been a huge life saver for us. Lastly, they have taken feedback and suggestions that I've provided and actually implemented them extremely quick. These updates, although minor, have helped the service really fit right in and work exactly as we need. Cheqroom is one of those companies that I actually am happy and enjoy being a client of theirs. I'm proud of it. I hope as they grow, they stay awesome.

Nachteile:

I will not call this a con, rather just a special request...(NOTE: We have already discussed this and it's been added on their development roadmap so this is not only not a con, it's a pro because they are planning on doing something like this at some point!) Would be great to be able to manage non-inventory items - Small things that we want to keep track of how many we provided in the rental but don't want to track each item individually (e.g. How many charging cables did we give them with their rental).

Great product for tracking loaner equipment

Kommentare: I've just started using the program for my workcenter after switching from another program. It took a little getting used to because it was different than my other program but I am enjoying it now. The main point is that I know where my gear is and that is very important!

Vorteile:

This software is easy to use and fairly intuitive. It allows my organization to make checkout and reservation records as well as keep details on all of our loaning gear. I like that it is easy to customize information on your own or with their help. Support is very helpful if needed.

Nachteile:

Nothing at this time. I like the software.

OK product - poor customer service

Kommentare: Software was minimalist. The service was very spotty since they are based in a different country.

Vorteile:

When it came time to renew, we saw over a 240% increase in price (without notification). Once we decided that we did not want to renew, I was informed that it “is quite a difficult process to obtain our devices/data”. There is still a likely possibility that they cannot/will not export my data into an excel file meaning I lose everything! That seems extremely odd and not worth it!

Nachteile:

Unable to obtain data if you decide not to renew.

My go-to equipment management platform.

Vorteile:

+ I tagged all my equipment with asset tags, and that saves me a lot of time. When I'm in a hurry, I can easily use the mobile app to check all my equipment in or out. + I also keep my invoices safe with the related equipment. That way, I never need to search. + Since many people are using our equipment, the flagging feature is crucial in our workflow. We can't afford to have broken equipment on set. This feature prevents us from losing time and motivation.

Nachteile:

- Some things can be fixed with UX/UI. But once you know it it's fine.

It is the easiest, cleanest way to manage all of our Film equipment, among 100+ students.

Kommentare: We gained the ability to monitor how our gear is being used. and a fair way to distribute it among all of our students.

Vorteile:

I love the glossy feel. I love knowing where all our expensive gear is at any given moment. I love feeling like I'm in control. I like that I can create kits of gear, and pull items into repairs when needed. I like the calendar view a lot. I like having uniform labels for everything. Customer Service is fast and very helpful. I love that all users have signed a TOA and agree to our legal terms. That helps me as an administrator rest easy.

Nachteile:

I really wish there was a better way to restrict items based on a users skill level. i.e., Someone in a basics class has access to certain camcorders, and other students in an advanced cinematography class have access to our DSLRs. As it is now, we're using locations as a weird work around. I don't like it much at all. it causes as many problems as it solves. If an advanced student wants to reserve lights and a DSLR.. they have to make two reservations, one from the 'advanced' location and the other from our 'basic' location. I really hope they add the feature to restrict gear rentals based on users skill level soon.

Life-changing equipment management software

Kommentare: Great, small company. Very interactive. Always working to improve the software.

Vorteile:

This software allowed me to simply my workflow tremendously. We used to use a combination of the library check out system, a google sheet for reservations and a printed sheet for accessories. Now it's all in one place. Cheqroom generates a PDF that is auto-emailed to students. This software has freed me up to take on and do so much other work, I'm not sure how I could go back to a time without Cheqroom!

Nachteile:

Some of the setup can be a little complicated but their support is available to walk through any issues.

This was the product we were looking for. Not too big and bloated yet not under powered and lacking.

Kommentare: This software gave us the ability to track all of the equipment we loan to internal customers. We can not only track the equipment but we can also see and be alerted to when it is due back.

Vorteile:

The flexibility that Cheqroom gives us to handle assets to loan is great. It also provides many ways to look at your reservations, loans, and equipment. The feature I use the most as a manager is the Dashboard. I can quickly and easily see what equipment is out, when it is due, who has it, etc. Being web based makes it super easy to be able to quickly click on just about anything to look deeper. The most important feature for us is the ability for Cheqroom to create an electronic form for our customers that includes the terms of the loan and what they are borrowing.

Nachteile:

One feature that is lacking is the ability to email people from the application. Having to pay for third party support is not great. I also am not thrilled about the reports. There is a very limited amount of canned reports and no option to create your own. Having the ability to export a report into Excel or CSV would be helpful as well.

Very good make life easy

Vorteile:

That everything is under one app and I can use my phone do all checking and checkout that all

Nachteile:

The new dashboard I don't like it's not giving me info and make thing not easy to see what's going on

Great user experience and automation

Kommentare: It has been great so far, our sales teams really value the efficiency of the tool and it has reduced our overall workload around 70%, no we can focus on tracking ROI of our demo program instead of chasing our sales teams to have the equipment returned.

Vorteile:

This software helped us automate all the manual processes we used to run for our demo equipment loans within our sales teams. It now helps us track verything real-time and acquire really useful insights from the reports that the tool provides.

Nachteile:

I would add even more options to customize the permissions for making reservations, improve the reporting tools and notification emails configurations. I also do not see mobile notifications enabled yet.

Cheqroom has saved us from a lot of headache and made us more oganized!

Kommentare: We are far better organized with our equipment checkin/checkout process!

Vorteile:

Cheqroom has been great for making sure we aren't double-booking any of our equipment. We are more organized and have a lot fewer issues!

Nachteile:

It took us a little while to figure out how to best use Cheqroom and how to best tag items vs kits.

Fantastic - but could be even greater

Kommentare: good, the tool is easy to use, and staff like it. the customer support is fantastic.

Vorteile:

The ease of use. The use of barcode scanning & the ease of the barcode scanning to automatically thing this and kits.

Nachteile:

The lack of a request & approve feature. Current, users can effectivily book their own equipment. We are an enterprise enviroment, and we need to allocate resources. So, it would be great for users to request items, and then have admins - approve deny books. Booking method for hourly resources - so we have meeting rooms, and it would be great if they were bookable in cheqroom, so we can have 1 system. These booking wouldnt require 'check out/in'. they would be reservations, for 'timed' slots. greater interation to slack. so notifications can be sent to individual members

Overall this is pretty good. It gets the job done and is better than paper and pencil for sure.

Kommentare: We moved off of pen and paper equipment loan tracking. We can see what is available when much more easily and users can have access to view whats available at any time and create their own reservations.

Vorteile:

I like that we finally have our equipment in a digital web based system that can be accessed from anywhere. It looks great and our organization is satisfied with it.

Nachteile:

Most users find that it is not intuitive. Even my staff who have been using it for 9 months now regularly get confused and make mistakes or need to ask for direction for simple tasks. I would prefer if it functioned more like online shopping where you can browse equipment adding items to your cart before starting a reservation. It is not very efficient to start a reservation and then use a different interface to search for additional items to add to it and no one seems to be able to find the drop down which allows one to select multiple items to build a reservation. This is the most noted user complaint. Often users make several reservations for the same day time, one for each item, and then we have to go back and manually combine them. (which is also not very efficient, if the same user has several reservations it should be simple to tell them to combine into one reservation)

Perfect for Sports Media Production

Kommentare: We cover 18 sports at Iowa State and so there are a lot of events to cover in a given weekend. Cheqroom allows us to plan on who will being using what equipment so everyone can get what they need for a given video shoot. There is a lot less scrambling and messages of trying to figure out who has what equipment.
It has also helped us hold people accountable for equipment they checkout. We have had a lot less items go missing. Overall it has been a huge time saving and cost saving system for our department.

Vorteile:

The best part about the software is the ease of use. It is easy to add items to the system, easy to create reservations and checkouts and is easy to teach new users.

Nachteile:

Occasionally we will have staff that have issues with the phone app, but most of the time closing the app and reopening resolves any issues.

Easy to use

Kommentare: The team are easy to work with. The implementation process was simple and user friendly.

Vorteile:

The phone application and the barcode reader on are simple to use. Our staff can book out items in batches or groups. Cheqroom is an easy place to store information for quick and easy access

Nachteile:

Items which require frequent calibration need to have a warranty period entered as a work around solution presently. If Cheqroom was to add a calibration date feature with reminder it would be great

Cheqroom is a custom fit Musical Instrument checkout management.

Kommentare: The customer support is above and beyond. They are active listener and really want to understand your application of their service. Once understood they come up with logical ways to implement your ideas into what functions they have. And they keep track of your request and will notify you if there is a new feature that may apply to you. They are the best I've worked with.

Vorteile:

Checqroom has many advantages over other asset tracking solutions. The Navigation is efficient and provides many avenue to locating items, reservation, checkouts and report. The report and automated communications are very customizable with parameters that can pull information from item or contact details. Importing and Exporting information is well thought out and the SSO integration is a real time saver from a management perspective.

Nachteile:

The only Con for us, is the cost. Comparatively, they are cheaper than the bigger players in the Asset Tracking service. Lesser services exist with much less features and customizability.

CHEQROOM is a great tool for accountability and knowledge amongst teammates and organizations.

Kommentare: Aside from fulfilling an audit requirement, we now have a process in place for equipment tracking and management that is working out very well for us. In reflection, we're quite lucky that the auditors saw the need for more accountability and specificity regarding our departmentally purchased gear. We know when to plan for shoots around other team members and their production schedules. We know what gear is available. And we now have an up to date log of the status of our gear, with the ability to flag a particular item when repair, replacement, or cleaning is necessary. CHEQROOM has created a greater sense of accountability, responsibility, and knowledge amongst our team and the broader institution.

Vorteile:

CHEQROOM's scanning software is incredible. When utilizing the scan function for simple check out/check in or equipment it is executed with ease and speed. The log that that then generates on our profile is a great tool for accountability and insight. It's also a great resource for keeping up to date with equipment upkeep, i.e. repairs, replacements, and general cleaning.

Nachteile:

The set-up and functionality is very easy when you're first getting started within CHEQROOM. However, we sometimes have difficulty with the ease of use when manually checking out/reserving items on the desktop. Specifically in compiling the list of items/kits for check out/reservation. The process isn't as intuitive as one would imagine. It appears to be a design issue. With some clarifying of information that is displayed on the screen I imagine this could be remedied fairly easily.

review

Vorteile:

Ease of use. Easy to track our tool inventory on a daily basis.

Nachteile:

Could be a little easier to extend the length of time a product is out. Also checking out inventory can a little confusing sometimes from the app. Easier to do on the computer as it doenst always show all of the tools listed in inventory

Great Value!

Kommentare: Customer service is responsive and always pleasant.

Vorteile:

The features are similar to other products that are 5 times the cost.

Nachteile:

does not have some of the features that more expensive systems have.

Brandon 5/26/2020

Kommentare: My overall experience with CHEQROOM is satisfactory. The customer support team is very helpful with our needs and do the best they can to help us customize the interface for our use case.

Vorteile:

What I like most, is the ease of being able to track company assets. The flags, and custody functions are very helpful for our tracking.

Nachteile:

What I like the least, is the reporting functions. I feel that the reports are mostly for checking in and out items and we do not really use those functions.

Great product. It's brought much needed order to our equipment inventory, and users like it.

Vorteile:

Good set of features, which covers everything we need it to do. Nice clean interface; users figured it out with little trouble. The team behind it seems motivated and friendly.

Nachteile:

These are very minor, but two suggestions. 1) Have reservations/checkouts update without having to refresh the page. 2) In the grid view of reservations/checkouts, add a title attribute to the img tags for the thumbnails, so you can hover on them and see the item's name without having to open up the reservation or checkout.

Perfect solution for University Media Gear Rental

Kommentare: We've been using Cheqroom for two years now at a major state university in the US for video gear checkout/rentals for students and faculty. We demoed several solutions for our 200+ piece gear library, and Cheqroom was far and above the best. It's very easy to set up and use, they continually improve the software, and the staff is super responsive to suggestions. I couldn't imagine running my lab without this service.

Vorteile:

Easy to use

Nachteile:

Wish I could automatically print out a PDF agreement when I checked out

Cheqroom Review

Kommentare: Cheqroom has made the company's and my life much easier. i would recommend this app to any other company needing a program like this.

Vorteile:

Software makes tracking equipment very easy and quick. The program is appealing, and user friendly.

Nachteile:

Some minor glitches when searching equipment, locations, etc. Refreshing or logging out and back in corrects the issue.

Been using it to manage IT equipment checkout and so far it works well.

Kommentare: many, it's easy to use and web based.

Vorteile:

I like that I can quickly and easily reserve equipment for people when I need to and that I can give users the ability to make reservations themselves. Being web based is a major plus.

Nachteile:

The cost for the product once you get past 50 items is a bit more than i would like, but it get's the job done and i haven't found anything I like more so I suppose it's worth it.

Best Equipment Manager I've ever Used!

Vorteile:

The software is intuitive, it helps me keep track of my equipment with ease and accessibility. It is extremity flexible and I have it with me all the time with the iOS App when I get those last minute calls for equipment request. I like that we have equipment in multiple campuses and I get to manage only what's in my campus rather then all the equipment at once.

Nachteile:

There have been 2 times when I couldn't log in to Cheqroom due to server upgrades on their end, but the downtime was fast. Nothing to worry about. Perhaps I wish it would allow me to do bookings or check-outs in the past, like a day or a week ago. I sometimes forget to create the booking and I setup the equipment, but I still want to add the booking to track the equipment and for future justification of equipment and numbers.

Does everything we need it to, we have real accountability now

Kommentare: overall it's been great, and has created accountability among our technicians who check out tools and reserve vehicles daily.

Vorteile:

Very easy to use. The software is simple, and the ability to use the app on phone or ipad is great.

Nachteile:

There are many reports, but none of them seam to be very clear or provide a simple view of my activity and checkouts.