--- description: Detaillierte Informationen über Ricochet360 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ricochet360 Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Ricochet360](/software/141932/ricochet) # Ricochet360 Canonical: https://www.capterra.ch/software/141932/ricochet Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/141932/ricochet?page=2) > Produktumfang: Cloud-Telefonsystem, Progressive Dialer, CRM- und Lead-Management, Marketing-Automation und mobiles CRM. > > Bewertung: **4.8/5** von 82 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Ricochet360? Ricochet360 ist eine All-in-one-Plattform für Vertrieb und Marketing Automation, die ideal für KMU und große Konzerne ist, die ihre Vertriebsprozesse effizient skalieren möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 82 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ricochet360 - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: $ 24.00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anpassbare Berichte - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Aufgabenmanagement - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Dashboard Software - Dokumentenspeicher - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - Für Versicherungsbranche - IVR - Kalender-/Erinnerungssystem - Kampagnenmanagement - Kontaktmanagement - Konversion-Tracking - Kundendatenbank - Lead Segmentierung - Lead-Erfassung - Lead-Generierung - Lead-Pflege - Lead-Qualifizierung - Leistungskennzahlen - Leistungsmanagement - Listen-Management - Management der Anruflisten - Marketing-Automatisierung - Multichannel-Marketing - Pipeline-Management - Prädiktive Wähler - ROI Tracking - Sales-Pipeline-Management - Segmentierung - Social Marketing - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - Verkaufsberichte - Vertriebsaktivitätsmanagement - Vorlagen-Management - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ... und 15 weitere Funktionen ## Integrationen (14 insgesamt) - Constant Contact - Drupal - Google Sheets - Lead Manager - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) - [Marketing Automation Tools](https://www.capterra.ch/directory/6/marketing-automation/software) - [Sales Force Automation Software](https://www.capterra.ch/directory/12/sales-force-automation/software) - [Vertriebsunterstützung Software](https://www.capterra.ch/directory/30798/sales-enablement/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.ch/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.ch/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Kylas Sales CRM](https://www.capterra.ch/software/210630/kylas) — 4.8/5 (573 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Zoho CRM](https://www.capterra.ch/software/155928/zoho-crm) — 4.3/5 (6964 reviews) ## Nutzerbewertungen ### "Robust Software with a learning curve" — 5.0/5 > **Nik** | *9. Juni 2020* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem. > > **Nachteile**: There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes. > > Overall, Ricochet is the top of it's class compared to other dialers. ----- ### "In my humble opinion..." — 5.0/5 > **Amanda** | *21. April 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to \[sensitive content hidden\]. Both were super helpful each time. Thanks so much guys\!\! > > **Nachteile**: The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution. > > So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects. ----- ### "Ricochet 360 review" — 3.0/5 > **Verifizierter Rezensent** | *20. Mai 2022* | Bankwesen | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time. > > **Nachteile**: Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system. > > We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. ----- ### "Chief Dev Officer" — 5.0/5 > **Daniel** | *11. April 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ease of use and the visual is not crowded > > **Nachteile**: Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc) > > Was great first demo and 101 call was very straight forward. \[sensitive content hidden\] was amazing and took her time to make sure I understood the content. ----- ### "A Smooth Transition" — 5.0/5 > **Gionina** | *11. April 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: EASE OF USE compared to the platform we are currently utilizing. > > **Nachteile**: Not certain yet if there will be any, the automatic saving feature may be a con, we'll see. > > Training with \[sensitive content hidden\] A. was very smooth \& relaxing actually. \[sensitive content hidden\] was very thorough. Excited to get started\! ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/141932/ricochet?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/141932/ricochet) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten