Fresha Erfahrungen

Easy to use

Kommentare: The staff are all really helpful, the system is reliable and it’s really easy to use.

Vorteile:

ease of use, online booking features and accessibility.

Nachteile:

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

Fuss Free version

Kommentare: It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend.

Vorteile:

The free version is easy to use and not too limiting. Almost as good as a paid system

Nachteile:

Hard to navigate to notes etc. lots of clicks to get to where you need to go.

Fresha should be protecting business owner of theft of service

Kommentare: Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.

Vorteile:

Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.

Nachteile:

Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.

System is Intuitive

Kommentare: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Vorteile:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Nachteile:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

In Betracht gezogene Alternativen: Boulevard, Square Point of Sale und Meevo

Warum Fresha gewählt wurde: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Zuvor genutzte Software: Vagaro

Gründe für den Wechsel zu Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Thank you for a great product.

Kommentare: I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Vorteile:

The ease of use, the comprehensive tools available

Nachteile:

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Read all the fine print for fees

Vorteile:

In the beginning it was great. The reminders were great.

Nachteile:

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive.

In Betracht gezogene Alternativen: Iris

Gründe für den Wechsel zu Fresha: It was free for lifetime. As a new user we were encouraged by free.

Great Place to Start

Vorteile:

It was easy backend to use and update. It also has a free option

Nachteile:

There was a constant issue with clients booking online and it caused confusion for my guests

In Betracht gezogene Alternativen: Vagaro

Warum Fresha gewählt wurde: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Zuvor genutzte Software: Clover

Gründe für den Wechsel zu Fresha: It was free to use and seemed also very easy. In the begin

Poor customer care

Kommentare: Horrible can never reach anyone $200 balance that 90% should not be charged for

Vorteile:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Nachteile:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

The best software for business owners

Kommentare: Love it.

Vorteile:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Nachteile:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Recommend for new business owners

Vorteile:

Clients find it easy to use the online booking

Nachteile:

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

In Betracht gezogene Alternativen: Timely

Warum Fresha gewählt wurde: Online booking had option to take deposits

Zuvor genutzte Software: Goldie

Gründe für den Wechsel zu Fresha: Just mostly testing it out for 6 month, found it harder to use than Goldie

Fresha is the calendar for me

Kommentare: Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.

Vorteile:

The ability to collect funds and create services and products that fit my business

Nachteile:

The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.

In Betracht gezogene Alternativen: Square Payments

Warum Fresha gewählt wurde: The fees for fresha was cheaper over square.

Zuvor genutzte Software: Square Payments

Gründe für den Wechsel zu Fresha: Fees for fresha were cheaper than square.

Pharmacy vaccine appointments are never an issue

Vorteile:

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Nachteile:

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper

I am currently using it and am satisfied with it.

Kommentare: Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Vorteile:

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers.

Nachteile:

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

Scammed by Fresha

Kommentare: Fresha is taking over a fifth of our earnings and not responding to our messages.

Vorteile:

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

Nachteile:

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

One of the best systems to grow your business!

Kommentare: Our experience with Fresha has been great and has helped us grow our business, thanks to [sensitive content hidden]
who is always there to answer any questions we have!

Vorteile:

Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.

Nachteile:

Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.

Tax Collection Problems

Vorteile:

Customer ease of use. They have menu to select ou different services.

Nachteile:

In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.

Fresha Review

Kommentare: Very good use it for many services personally

Vorteile:

I am able to book appointments through fresh easily and get reminders

Nachteile:

It sometimes logs me out and doesn't keep me signed in

Happy customer

Kommentare: very happy able to see appts book and amend

Vorteile:

can see all my appointments easily, including all future appointments

Nachteile:

my only con would be that I would like it to link with my calendar

Easy to make reservations from the website

Vorteile:

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Nachteile:

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

First Class App

Kommentare: Easy to find the venue you require and find a time/treatment you require.

Vorteile:

Very easy to make and change bookings.

Nachteile:

Nothing - everything is very easy to use.

Fresha Changed the Capabilities of our Day Spa

Kommentare: It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.

Vorteile:

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Nachteile:

- The inability to connect Mailchimp via API

In Betracht gezogene Alternativen: Treatwell

Gründe für den Wechsel zu Fresha: Better costMore Options

Hiding fees £72

Nachteile:

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

I love Fresha.

Kommentare: My overall experience is going great and I love Fresha.

Vorteile:

I absolutely love everything about Fresha.

Nachteile:

I do not have like least about Fresh at all.

Love this system

Kommentare: Perfection, superb, 10 out of 10, will recommend

Vorteile:

The customer service is so fast acting, responding quickly

Nachteile:

So gar there is not much i dont like about fresha

Scheduling for hair app

Vorteile:

I like the ease of being able to manage your appointments

Nachteile:

No comment to be made. I like the functionality