Wir helfen Unternehmen in der Schweiz
seit 17 Jahren bei der Softwareauswahl

Über vcita

Verwalte und erweitere dein Geschäft mit einer App, die alles erledigt. Vermeide lang andauernde Telefonate und langwierige Dokumentenbearbeitung. Schreibe stattdessen Kundenloyalität groß.

Erfahre mehr über vcita

Vorteile:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Nachteile:

And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.

Bewertungen zu vcita

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.2
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.2

Weiterempfehlungsquote

8.2/10

vcita hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 272 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (272)

Joshua
Joshua
Digital Product & Marketing Expert in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

All around perfect solution for all types of businesses.

5.0 vor 2 Jahren

Vorteile:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Nachteile:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Antwort von vcita

vor 2 Jahren

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Asha
Physician//Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great for scheduling, other features not so much

4.0 vor 5 Jahren

Kommentare: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Vorteile:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Nachteile:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Lisa
Chiropractor in USA
Alternative Medizin, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vcita is THE BEST!!

5.0 vor 4 Wochen Neu

Kommentare: Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business.

Vorteile:

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Nachteile:

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

Antwort von vcita

vor 2 Wochen

Thank you, Lisa! We're very happy to have you as a client and to be able to support your business!

Amy
Owner in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Setting Up for Your Business - Not easy at all!

3.0 vor 2 Jahren

Kommentare: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Vorteile:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Nachteile:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Antwort von vcita

vor 2 Jahren

Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up!

Neil
President and CEO in USA
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What vCita Has Done for Us

5.0 vor 4 Wochen Neu

Kommentare: Our experience has been great! We've been using vCita for approximately 10 years, and it's the best decision we've ever made.

Vorteile:

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Nachteile:

There are no negatives. My only concern is what would I do if vCita ever went away!

Ernest
Chief Executive Officer in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Vcita Review Transcend Company

4.0 vor 4 Jahren

Kommentare: Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Vorteile:

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Nachteile:

The abilities to customize the software

Vivian
Owner in USA
Buchhaltung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Get it!

5.0 vor 2 Jahren

Kommentare: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Vorteile:

It’s too much to like. I like Everything about the software.

Nachteile:

There’s nothing I really don’t like about the software.

Michelle
Owner/Head Dog Trainer & Behavior Consultant in Kanada
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

4.0 vor 2 Jahren

Kommentare: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Vorteile:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Nachteile:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Lori
VP of Operations in USA
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love using vcita

5.0 vor 4 Wochen Neu

Kommentare: Customer service has always been very quick to respond and extremely helpful!

Vorteile:

Easily syncs with our Gmail and Google Calendar for the entire team.

Nachteile:

Limited to taking credit card payments with PayPal or Stripe.

Antwort von vcita

vor 3 Wochen

Thank you, Lori, for your rating and feedback! We really appreciate you as a customer and are happy to support your business!

Theresa
Theresa
Social Media Manager and Seo Content Writer in Nigeria
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Flexible and User-friendly

5.0 vor 2 Monaten Neu

Kommentare: It allows me to track interactions through customizable reports.

Vorteile:

The app is flexible and user-friendly. I also like the customized email templates it offers.

Nachteile:

I suggest that the customer support team improve their response time, as it is currently slow.

Phoebe
Sports Therapist in UK
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vcita awesomeness

5.0 vor 3 Jahren

Kommentare: Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.

Vorteile:

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Nachteile:

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan. - If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company. -Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing. -I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app. -Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

STEVE
President in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

TOTAL LACK OF CUSTOMER SERVICE...

2.0 vor 9 Monaten

Kommentare: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

Vorteile:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Nachteile:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

Antwort von vcita

vor 8 Monaten

Hello Steve, We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP. Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting. On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority.

Denys
Trainer - Advisor in Frankreich
Hausmeisterservice, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A all in one service for SME

5.0 vor 5 Jahren

Kommentare: You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Vorteile:

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Nachteile:

* No sorry ! * No worries or things to improve at the moment

Alex
Owner
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: SoftwareAdvice

WAS CHARGED TO TRY THE SOFTWARE

1.0 vor 7 Jahren

Nachteile:

In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times. Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software. A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable. Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.

Antwort von vcita

vor 7 Jahren

Hi Alex, We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most. However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund. Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out. Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to learn and improve our services to ensure that we are continually aligned with our clients' needs. Wishing you all the best, Carl Scheit US Customer Success Team Manager vCita

Desiree
VP in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Impressed

5.0 vor 2 Jahren

Kommentare: I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.

Vorteile:

I love the ease of this software, the set up was also streamlined

Nachteile:

The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.

Antwort von vcita

vor 2 Jahren

Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.

Dario
Funding Specialist in Montenegro
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Unique Appointment Management Solution

5.0 vor 6 Jahren

Kommentare: For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

Vorteile:

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

Nachteile:

I didn't like the interface design of some web portal features.

Wilfred
Wilfred
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp

One of the Worst Customer Service Experiences I've Ever Had

1.0 vor 10 Jahren

Kommentare: I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.

Vorteile:

Free Version, thats it

Nachteile:

Poor Customer Service

Antwort von vcita

vor 9 Jahren

You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review: 1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade. 2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period. 3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers. You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website. 4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring. We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.

Nadir
Nadir
College House Dean in USA
Verifizierter Nutzer auf LinkedIn
Hochschulbildung
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My admin and I have several hours of additional productive time!

5.0 vor 7 Jahren

Kommentare: I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Vorteile:

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students

Nachteile:

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature.

John
John
USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

No-brainer for appointment based business

5.0 vor 7 Jahren

Kommentare: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Vorteile:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Nachteile:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Amber
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Place to Start for Small Business

4.0 vor 3 Jahren

Kommentare: Overall, Vcita helped us get our small business off the ground with the scheduling and billing features. It was a good place to start for our business.

Vorteile:

Calendar synch was helpful, scheduling and billing were easy to manage.

Nachteile:

Confusing layout, CRM features were not very robust, customer support was spotty.

Brenda
Owner in USA
Alternative Medizin, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I am not tech savvy but I can use this software and the customer service is excellent.

5.0 vor 7 Jahren

Kommentare: A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.

Vorteile:

It's easy to learn and use for both myself and my clients. I can customize the communications and the reminders are great. I also like that I can book events through the software so I don't have to use Eventbrite or any other outside program. I get paid in two days rather than wait for Eventbrite to hold my money until the event is over. I love that I can choose whether or not I require payment for my different services. There's also an email component built in so I can communicate with my clients directly. It's very complete for what I want and need.

Nachteile:

I can't make admin changes from the phone app. I have to go into the desk/laptop version. It's not a big deal but sometimes I want to make changes to my settings when I think about them and have to wait until I can get to the full version .

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software for small business owner/solopreneur

5.0 vor 2 Jahren

Vorteile:

It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.

Nachteile:

Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.

Tyrone
Tyrone
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

really helps a small contractor like my self stay organized

5.0 vor 7 Jahren

Kommentare: a Organized system to engage with my potential customers 24/7

Vorteile:

customers can create their own file when reaching out to us thru our website and request appointments

Nachteile:

when using the app to share a Doc typing message really slow to show up on screen Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Adriana
Adriana
CEO in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great option when have a huge team

5.0 vor 2 Jahren

Vorteile:

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Nachteile:

is so much expensive, unfortunately i can't afford that any longer.

David
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Online Booking for Websites

5.0 vor 2 Jahren

Kommentare: Online booking, scheduling and some payment processing

Vorteile:

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Nachteile:

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined