--- description: Detaillierte Informationen über ConnectWise Automate zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise Automate Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [IT-Management-Software](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate) # ConnectWise Automate Canonical: https://www.capterra.ch/software/142789/connectwise-automate Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/142789/connectwise-automate?page=2) > ConnectWise Automate, früher LabTech, ist die einzige RMM-Plattform, die von Systemingenieuren mit Erfahrung in der IT-Services-Branche entwickelt wurde. > > Bewertung: **4.1/5** von 141 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ConnectWise Automate? Anbieter von IT- und Managed Services (MSPs) ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 141 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ConnectWise - **Region**: Tampa, USA - **Gegründet**: 1982 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Irland, Kanada, Luxemburg, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitätsüberwachung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anti-Virus - Automatische Patch-Implementierung - Automatische Scans - Automatisiertes Routing - Backup und Recovery - Bandbreiten-Überwachung - Baseline-Manager - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard Software - Datenmigration - Echtzeit-Warnungen - Einsatz-Management - Endpoint Management - Ereignisprotokolle - Erkennungssystem für unberechtigte Eingriffe - Für MSPs - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Kapazitätsplanung - Korrektur-Management - Leistungsüberwachung - Management des kompletten Netzwerks - Netzwerkanalyse - Priorisierung - Problemmanagement - Real-Time Data - Real-Time Monitoring - Release-Management - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Sanierungsmanagement - Schwachstellen-Scannen - Self-Service Portal - Sicherheitsmanagement - Software-Management - Störfallmanagement - Supportticket-Management - Threat Response - Ticket-Management - VPN Software - Verfolgen von Vermögensanlagen - Wartungsplanung - Wirtschaftsprüfung-Management - Zugriffskontrollen / Berechtigungen ... und 20 weitere Funktionen ## Integrationen (5 insgesamt) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT-Management-Software](https://www.capterra.ch/directory/10001/it-management/software) ## Ähnliche Kategorien - [IT-Management-Software](https://www.capterra.ch/directory/10001/it-management/software) - [Patch-Management-Software](https://www.capterra.ch/directory/10017/patch-management/software) - [Server Management Software](https://www.capterra.ch/directory/10019/server-management/software) - [DCIM Software](https://www.capterra.ch/directory/10054/data-center-management/software) - [Netzwerksicherheit Software](https://www.capterra.ch/directory/30003/network-security/software) ## Alternativen 1. [ManageEngine Endpoint Central](https://www.capterra.ch/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Pulseway](https://www.capterra.ch/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [Action1](https://www.capterra.ch/software/180609/action1-rmm) — 4.9/5 (237 reviews) 4. [Iru](https://www.capterra.ch/software/181954/Iru) — 4.9/5 (477 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.ch/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Nutzerbewertungen ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5 > **Harrison** | *5. Januar 2026* | Informationsdienst | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. > > **Nachteile**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. > > I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. ----- ### "Powerful Automation with a Steep Learning Curve" — 4.0/5 > **Jake** | *12. Dezember 2025* | Supermärkte | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. > > **Nachteile**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. > > Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. ----- ### "A powerful solution, with a complicated setup" — 3.0/5 > **Verifizierter Rezensent** | *26. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. > > **Nachteile**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. > > Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. ----- ### "Automate good but not at scale." — 4.0/5 > **Joshua** | *11. Juni 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. > > **Nachteile**: It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. > > I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. ----- ### "Connectwise Automate" — 5.0/5 > **Daren** | *11. Dezember 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs. > > **Nachteile**: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things. > > We are using Connectwise Automate for taking care of customers on a managed service contract. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/142789/connectwise-automate?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/142789/connectwise-automate) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten