Little Hotelier Erfahrungen

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Kommentare: Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.

Vorteile:

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile:

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Awesome software for a micro operation.

Kommentare: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Vorteile:

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Nachteile:

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Simple and easy to use

Kommentare: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Vorteile:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Nachteile:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Cancelled free trial, charged and won’t refund

Kommentare: No trial without credit card.
Cancellation ignored. Card charged and agree to refund but don’t… and then they charge you again.

Vorteile:

Beware of little hoteliers free trial. I wanted to trial software, but even requesting via chat to do so without credit card they refused. Eventually I folded and gave my card. Was not suitable for our purpose and requested to cancel free trial. I have been invoiced and payment debited from my account. I called them and explained, confirmed I wanted to cancel, and asked for funds to be refunded and confirmation in writing via email, which they agreed. I recieved no confirmation by email and no refund. Now disputing charges with bank to force a refund. And to my shock, I can’t believe I just received another invoice and they are trying to withdraw funds again. Surely they can see there is no activity on the platform. I have been lied to and now I’m riding a scam roller coaster where they will not stop debiting my account. This is a warning to all, having tried many pms systems, this is the only one that won’t give you a demo without a credit card. Expect a fight before it’s over because they are taking your money regardless.

Nachteile:

Setup was a disaster. Setup page contralto froslze and would not move forward. Support team would not reset account and I had to totally start again. And it’s a good basic system, but lacking the features we require.

Fantastic product and service.

Kommentare: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Vorteile:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Nachteile:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

6 years and many more to come happy customer

Kommentare: Live customer service is precious

Vorteile:

Reliable and simple to use yet versatile

Nachteile:

Small business affordable. Good value for what it offers.

Good reliable booking solution

Kommentare: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Vorteile:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Nachteile:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Not a suitable product for small hostels

Kommentare: everything EVERYTHING is an $$$ add on. and thats aside from the fact that it doesnt handle the channels like expedia and booking.com well. we got no end of double bookings,bizzare price changes.. and they have split the software into so many different parts to increase revenue. for example, you cant even send your own email to a guest, only a template, sms is ANOTHER package and more money. Their so call 'self check in' extra package called Guestjoy is nothing more tha a glorified mailchimp front end, and cant even do a simple task such as check in a guest, they excpected us to use a guest check in form and then MANUALLY mark guests as checked in on arrival. Sirvoy is a much better package. Dont wast your time and money with Siteminder, Little Hotelier and Guestjoy.

Vorteile:

fairly nice gui and layout. easy to move rooms in calendar

Nachteile:

everything is a paid add on, every feature requires another package and more money. its madness how they have done this. they could have one really decent product, instead its split into so many parts its unusable.

I gave them 5 stars at first... After a few years, I give them 2 stars now

Kommentare: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

Vorteile:

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Nachteile:

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

the solution my property needed

Kommentare: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Vorteile:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

The best design I have ever seen

Vorteile:

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Nachteile:

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

excellent but with major gigantic faults

Kommentare: very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Vorteile:

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Nachteile:

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

THE UPDATE IS TERRIBLE

Kommentare: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!

Vorteile:

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Nachteile:

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Wouldn’t recommend

Vorteile:

Not much to be honest. There are a few roo many limitations

Nachteile:

Inability to connect to dynamic pricingCustomer support is slow (days to reply)Invoicing is not automatic - when I pay them, they still ask to be paid Staff provide incorrect information to us

Lacking some very important features

Kommentare: Customer service is very friendly but many problems take a long time to solve or can't be solved at all. About to switch to another product

Vorteile:

Easy to create reservations, block room, create listings, good visual presentation

Nachteile:

There is no "UNDO" function. So if I update the rate for a time period for example 1/3/21-3/3/21 and mistype 3/3/22 then I have stuffed up pricing for that entire year and will have to manually change it all back. Which can take hours. There is no log with customer conversation visible to me. If an automated email to a customer bounces due to a typo on the email address for example, then little hotelier team can see that but I receive no notification about this. I cannot manually send a normally automated email, even if the system failed to send it

Easy to use and online support available 24/7

Kommentare: Very good.

Vorteile:

Overall functionality, and design. Set up.

Nachteile:

I had to use it with another app, thebookingbutton, in order to make easier for guests to choose the type of apartment and the available rate. Pre payment options on bookingbutton, there should be more available options, like "x" number of nights payment, I used to charge two or three nights in advance, now I have to choose from % or 1 night or total of stay. But the upgrades are better every time...

Esay to use

Kommentare: very good but do not like the contact by telephone. have had no luck speaking to anyone after holding for a long time the call goes to a message box each time!! please improve your telephone conatct although email support is pretty efficient

Vorteile:

Ease of use - not too complicated. Front desk visuals easy to comprehend at a glance. App for mobile so easy to use when offsite. Good invoicing system

Nachteile:

Log in sometimes tricky especially if need to change password.

Great software for medium size hotel

Kommentare: Over all very good software for sall size hotels.All essential reports we get.good value for money.It enhance
the volume of bussiness.very good cordinatin between all oulets .

Vorteile:

Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest history.Guests they can book online any time ,anywhere and easy payent option.very clear and easy to operate and all help readily available.

Nachteile:

There is nothing negative .Everything is perfect excep not to get spilit bills.Only one single bill option. over all user friendly.

Little Hotelier

Kommentare: Brilliant really. Very helpful support staff too.

Vorteile:

It's so easy to use! And it pulls all the information into one place and I can access it from anywhere.

Nachteile:

I would like to be able to personalise the confirmation emails that I send to clients. I would also like to have more options to add details to the invoices. I find it really frustrating having to log into the app all the time too and it would be great to be able to see more info in the app.

The more up dates the worst it gets

Kommentare: Tech support from called from New Zealand goes to a mail box that is full

Vorteile:

I have been using this software for 6 years it mostly works

Nachteile:

Every up date the user interface gets worse You can only us Crome on mac The soft ware sometimes just goes haywire

Great for managing bookings of my vila

Kommentare: Great experience it took a lot of time to learn the program but worth it. I tried others and very happy with what I ended up using LH

Vorteile:

I like that I can call any time and receive back up or have questions answered.

Nachteile:

There is a lot to learn not easy for me as I do not have a tech background. But with the help I am able to have confidence in the program.

My Little Hotelier experience as a new user

Kommentare: I acquired this account through the previous owner of the business and the transfer of ownership and setting up the payment portal took weeks to get done and tons of follow up calls on my part. All the tech support people have been very nice, but it's been an exhausting process getting set up. I hope that now that things are up and running, I won't have as many issues.

Vorteile:

I like that it maps to lots of booking options, and keeps a comprehensive calendar of all bookings.

Nachteile:

It's not very user friendly. I've built websites before and this tool is not for technical novices. It's very involved with multiple apps and platforms that take a lot of time and navigating and help desk support to figure out.

A Big Stress Reliever

Kommentare: I am no longer double booked and the invoice is already created for me.

Vorteile:

little hotelier has saved me from a lot of stress by preventing Expedia from double booking my rooms. Guests became very angry with me when they had to stay somewhere else. I was upset many times , especially during Canada 150 year (2017) when we had lots of bookings.

Nachteile:

The only thing I don't like is the extra cost for the Canadian dollar but that is out of your chands.

Worst experience ever

Kommentare: None,

Vorteile:

The process of integration is super painful, takes a lot of time, and they don't explain what the software can do and what cannot do, I have 4 properties and 1 extra where we rent the 4 properties, at the first moment they said he are a big company part of Siteminder, so they have all integrations with Airbnb that I asked to them many times, after days of mailing, they move to next step that is another call. Onboarding call takes 4 minutes, why? because they don't have the integration they said before, they cannot sync all the calendars, they suggest adding manual requests and handling that. Be aware of that kind of software that doesn't give you an opportunity to test the software by your self.

Nachteile:

The integration is the worst, they are completely out of context.

Little Hotelier is Great

Kommentare: Whenever I have had a technical issue I have found the customer service to be very helpful.

Vorteile:

Little Hotelier has a App which is great when you are away from the office so can still do business on the move.

Nachteile:

There are a few features that I feel are a missing.