Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl

Über Aircall

Aircall ist das intuitivste IVR-fähige Cloud-Telefonsystem auf dem Markt. Erleben Sie einfache Einrichtung, keine Hardware und dutzende von CRM-Integrationen.

Erfahre mehr über Aircall

Vorteile:

What I like most about Aircall is how simple the interface is and how easy it is to use.

Nachteile:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.

Bewertungen zu Aircall

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.5
Kundenservice
4.1
Funktionen
4.1
Preis-Leistungs-Verhältnis
4.0

Weiterempfehlungsquote

7.7/ 10

Aircall hat eine Gesamtbewertung von 4.2 von 5 Sternen basierend auf 433 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (433)

Shane
Shane
Co-Founder & CEO
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Issues with reporting

2.0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Moritz
Geschäftsführung in Deutschland
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ohne Mahnung den Service abgeschaltet

3.0 letztes Jahr

Kommentare: Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten.

Vorteile:

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile:

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Dominique
Geschäftsführerin in Deutschland
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ich dachte, Aircall wäre toll...

1.0 vor 2 Jahren

Kommentare: Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen...

Vorteile:

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile:

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Support nicht vorhanden.

3.0 vor 3 Jahren

Kommentare: Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden!

Vorteile:

Das Einrichten funktioniert sehr einfach.

Nachteile:

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Antwort von Aircall

vor 3 Jahren

Hi there, Thank you for taking the time to share your Aircall feedback with us. While we're so happy to know that our tool is helping your organizational needs, we are sad to hear that you are not receiving the level of customer support you need. We'd love to help correct this! Please send us additional information via https://support.aircall.io/ so that we can put you in contact with the right team. Alternatively, you can also reach out to your dedicated Customer Success Manager for further assistance. Best, Leslie from Aircall

Markus
Kommunikationsberater in Schweiz
Öffentlichkeitsarbeit und Kommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unzuverlässig

1.0 vor 5 Jahren

Kommentare: Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.

Vorteile:

Nichts - und mehr gibt es nicht zu sagen

Nachteile:

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Antwort von Aircall

vor 4 Jahren

Hi Markus, We appreciate you taking the time to leave a review and apologize for the delay in our response. Sorry to hear that you haven't enjoyed your experience with Aircall. If you're open to it, we want to learn more about the frustrations you're having and figure out how we can make things better for you. - Aircall Team

John
Consultant in Deutschland
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Positives Erlebnis

5.0 vor 3 Jahren

Kommentare: Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Vorteile:

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile:

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Antwort von Aircall

vor 3 Jahren

Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall

Severin
Wissenschaftlicher Mitarbeiter in Deutschland
Rechtsberatung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Schlechte Programmierung

1.0 vor 4 Jahren

Kommentare: Schlecht.

Vorteile:

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile:

Andauernde Störungen, schlechte Programmierung.

Antwort von Aircall

vor 4 Jahren

Besten Dank fur Ihr Feedback! Wir arbeiten aktuell an unseren PowerDialer, daher hoffen wir, dass das Update Ihre Erwartungen entspricht. Beste Gru?e, das Aircall Team

Pedro
Pedro
Marketing & Growth ops in Portugal
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the best tools to do recordings

5.0 letztes Jahr

Vorteile:

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Nachteile:

- The speed with Hubspot could be improved- SMS integration could be better

Nathalie
Inside Sales in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Aircall does everything!

5.0 vor 10 Monaten

Vorteile:

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Nachteile:

I can't think of anything negative about Aircall.

Hagard
Director in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Poor call quality, ridiculous pay terms and cancelation policy

1.0 vor 11 Monaten

Kommentare: Very disappointed with their services, will NEVER use again

Vorteile:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Nachteile:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Mehh

4.0 letztes Jahr

Kommentare: I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.

Vorteile:

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Nachteile:

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

Paris
Head of Sales in UK
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Disciple Media Sales Team

5.0 vor 9 Monaten

Vorteile:

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile:

Easy to use, relatively cheap, good UX it has also never broken.

Elli
Business Development Representative in UK
Computer-Software, 5’001–10’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Essential for our outbound efforts.

5.0 vor 9 Monaten

Vorteile:

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile:

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Ricardo
Consultant in Südafrika
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gliding through calls, with Aircall

5.0 vor 10 Monaten

Kommentare: Great job program and makes life much easier in this industry

Vorteile:

Very fast to maneuver, it pops up quckly on the screen, from background.

Nachteile:

Doesnt have emojis for text, and sometimes the

James Edward
Chief of Staff in UK
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AirCall Review

4.0 vor 8 Monaten

Vorteile:

Great tool with amazing UX. Easy to roll out to the org.

Nachteile:

The dashboard and data functions are all added extras. Upfront cost is not real.

Cory
Cory
CEO in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Scam Company - Stole $10,000 From Our Company

1.0 vor 2 Jahren

Kommentare: Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw

Vorteile:

They were very nice up front, just to find out everything told was a lie after signing the contract.

Nachteile:

Nothing they said was true, they just say it to have you sign a contract.

Verónica
SENIOR EXPERT in Spanien
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Effortless communication

4.0 vor 10 Monaten

Vorteile:

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Nachteile:

Is easier to update on the mobile than on the computer

Kelly
Sales and Marketing Coordinator in USA
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not a fan.

2.0 vor 2 Jahren

Kommentare: We are very disappointed overall.

Vorteile:

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Nachteile:

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Antwort von Aircall

vor 2 Jahren

Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall

Rosette
HR Associate in Kanada
Maschinerie, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Extraordinary Experience/Great Softphone I utilized up until this point

4.0 letztes Jahr

Vorteile:

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Nachteile:

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Kevin
VP, Revenue in USA
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Must-have for field reps

5.0 vor 2 Jahren

Vorteile:

easy to install and roll out to the team, very little work needed on the reps front.

Nachteile:

took a while to get through some recording limitations that they had, but worked through them with their team.

Grace Naneth
SDR in Philippinen
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Aircall helps me hit my target

4.0 letztes Jahr

Kommentare: As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording.

Vorteile:

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Nachteile:

There are a few occasions that calls are not connected or bad line.

Jesus
Executive in Spanien
Software für die Automobilindustrie, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Aircall makes managing calls easy and efficient.

5.0 letztes Jahr

Vorteile:

Love the ease of use and call management features.

Nachteile:

Wish the mobile app had more functionality and customization options.

Samuel
Senior Manager in Österreich
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very easy to integrate with other softwares

5.0 vor 2 Jahren

Vorteile:

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Nachteile:

We have found the pricing to be higher than expected, especially for additional features or users.

Aman
Aman
Researcher in Indien
Verifizierter Nutzer auf LinkedIn
Chemikalien, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Aircall is a cloud-based phone system with advanced call center features and easy integration with p

4.0 vor 2 Jahren

Kommentare: Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.

Vorteile:

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Nachteile:

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Antwort von Aircall

vor 2 Jahren

Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Poor quality, poor support, but cheap

1.0 vor 2 Jahren

Vorteile:

It's very cheap and easy to set up. You can be up and running in like a day.

Nachteile:

Call quality is poor. The customer success team is nearly impossible to deal with.

Antwort von Aircall

vor 2 Jahren

Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall

Ana Laura
Content Analyst in Spanien
Übersetzung und Lokalisierung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good phone option if your business is spread all over the world

5.0 letztes Jahr

Vorteile:

The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.

Nachteile:

I don't think there's anything I didn't like at all, it reminds me a bit of Skype.