TutorCruncher Erfahrungen

A must for all tutoring businesses

Kommentare: Life-changing. Seriously. Before this we were with Learnspeed and it was far less user-friendly and we were spending more.

Vorteile:

It looks so professional to all our customers. All our tutors easily understand how to use it without nearly any training. Customers are very comfortable logging in and giving us their CC. Overall, just fantastic.

Nachteile:

Every once in awhile I'll come across a missing feature. I then need to create a personal bot for our company that makes up for it. For example, it lacks PayPal integration for paying our teachers/tutors.

Amazing customer support and system overall!

Kommentare: The business is simply much easier to manage with TutorCruncher! Everything is basically all in one place and affordable for a startup company! Most importantly, TutorCruncher continues to upgrade and implement new innovative features which are key to keeping up with and staying ahead of the ever-evolving tutoring industry. Thanks, TutorCruncher for being the best in the game!

Vorteile:

I can't stress how pleased I am with the TutorCruncher system. We are a fairly new tutoring company and this tutor management system has allowed us to present our company in a very professional way. From the tutor profile listings on our website, email reminders, one-click links (LessonSpace) down to the Transfer Wise payment / Accounting system, we are very happy with how we were able to create and integrate the system and make it our own.

Nachteile:

There was a bit of a learning curve at first, but the videos help out a great deal. Batch scheduling can be super time-consuming. I wish there was a way to import an excel spreadsheet of client/student's name, date, and times especially if it's the same students and times for the entire school year. It would be great to offer the learning path, electronic assignments, and test because it would save us time and resources from having to go out of the TutorCruncher software for those necessary features.

Spend time with customer service while you have the option, track the changes you make

Kommentare: Auto-invoicing is handy but we still don't know why the system doesn't invoice for sessions that happened. The system just ran an update that we weren't informed about it we had to start over getting to know it and make sure it was doing what we needed it to do. We are still having issues and trying to work out the bugs on our own. I wish we had better support in the beginning because I feel like I don't know the system well enough to trouble shoot.

Vorteile:

Once automation is set up, clients enjoy getting regular updates and tutors enjoy having access to client information without having to contact us.

Nachteile:

Customer support needs to help us fix our specific issues within the system instead of giving generic options based on the User Guide. We still have things set up the way that we would like for them to be because getting answers from support took so long and they never went into our account specifically to assist us. Our support person ([SENSITIVE CONTENT HIDDEN]) quit responding to us and then [SENSITIVE CONTENT HIDDEN] (who is nice, but not as informed) tried to help and ended up causing more confusion and delays.

Tutor Cruncher is a game changer.

Kommentare: I am impressed with Tutor Cruncher. It has many functionalities and I am sure I have not scratched the surface yet. We are delighted that we have moved to this new system. Thank you for all the help getting us up and running within our tight deadline.

Vorteile:

Split payment functionality Online support for three month/ video support on demand.Willingness of the development team to consider new ideas/ improving the platform.Separate branch can be added. Global log ins for tutorsAutomations are amazingTemplates are AWESOME

Nachteile:

No option to pull forecasting data.Stripe tale 7 working days to process payments + 2 days deferred payments - this has upset some tutors.I cannot schedule term time only lessons for the whole year.Development takes a long time but worth it.Support for tutors would be amazing.No break down on tutors pay as to which business paid which amount on payment notice.It would be great to have to option to adapt the templates before sending rather than editing the master each time. Our jobs vary a lot so it would be good to have that flex.

I wish I'd signed up sooner.

Kommentare: We have found the customer service team really helpful in enabling us to role out the use of Tutor Cruncher slowly as we were very nervous we could end up in a digital muddle.

Vorteile:

I had been aware of Tutor Cruncher for over a year but thought it was expensive at first. Eventually, I found myself and my admin spending hours on tasks that were not bringing in any revenue and decided to look into it further. We took the plunge and have never looked back. Tutor Cruncher is literally saving us hours of administration time every month meaning that we can spend more time matching our clients and tutors together. The Client Pipeline feature is fantastic for tracking leads. We were losing leads before due to not having the time to do follow ups. We've also saved money in not having to have a separate mailing system to keep our clients up to date with new products and offers. If you were like us, wondering how it could make a difference, give the free one month trial a go before you get so busy chasing paper.

Nachteile:

I'd love to see an improvement on being able to create sub sets of files in the uploaded documents section.

Best software

Kommentare: I just love it. Its a great software with so many features that you can make use of

Vorteile:

I came across Tutorcruch software in January 20, i wished i had come across before. I just love this system. Because of how smart it is, it has allowed me to develop new product and services

Nachteile:

The coding part, but since i have passed all details to my IT officer who helps me with everything.

Infinitely valuable tool for a small-medium sized tutoring business

Vorteile:

Sockets provide out-of-box integration with our own cloud-based platform and CRM Everything from billing, merchant services, tutor matching, online whiteboard integration is provided by TutorCruncher Simple job/lessons workflow Easy customizable forms and workflows

Nachteile:

Socket needs to be better documented and provide more customization Hosting option is too expensive Should provide customer support in US timezones

Highly Recommend

Vorteile:

TutorCruncher is a wonderful Tutoring Platform for any size business. I own a small tutoring business and this has been a reliable resource the company uses every day. The organization and layout of the client and student information is great. Tracking of lessons, reporting, and invoicing features are vital and are presented in a user-friendly way. There are many options to integrate other great platforms such as Zoom for virtual lessons. Additionally, the customization features are extensive. Overall, exceptional.

Nachteile:

Starting out with this platform can be a bit rough. The categorization and functionality are challenging to get used to at first. However, there is a magnificent support team including [SENSITIVE CONTENT] that guides a new user through the platform and how to get the most out of it, also troubleshoot any concerns.

Canonical Tutors

Kommentare: Benefits:Accounting Automatic PaymentsAnalytics User Management

Vorteile:

Accounting Automatic PaymentsAnalytics User Management

Nachteile:

HTML required for full customisationOverlaps in scheduling when tutors set availability.

Tutorcruncher is essential for running my business

Kommentare: Overall Tutorcruncher has been a fantastic resource that has enabled my tutoring business to grow.

Vorteile:

Tutorcruncher has enabled me to scale my tutoring business up to an employment agency. It is easy to use, and gives my business a professional look. It ensures that i am compliant with new regulations regarding tutoring.

Nachteile:

In the beginning i felt i needed more support - maybe some short training sessions to help me get to grips with it.

Changed my company dramatically

Kommentare: It’s a fantastic product, with fantastic support. I can’t believe anyone would sign up to Tutorcruncher and regret it.

Vorteile:

It saves you hiring an admin person. It streamlined invoicing. With TutorCruncher running in the background, you can focus all your efforts into building your company and making it better. I was pretty nervous as a CRM is such a vital aspect of the business and difficult to change once started. But I never looked backed after.

Nachteile:

The only real Con for me, is that it’s designed for an agency. So has all the features you would expect for self employed tutors. My tutoring business is a company and everyone is paid by PAYE, I wish I could turn all the self employed features off. Eg, the amount Tutorcruncher tells tutors that have earth, is not what they get in their wages. Also I wish it had a feature that could collect the millage to make a our tutors milage claims automated. But that is just wishful thinking.

Great piece of software

Kommentare: The Profs started using TutorCruncher about half way through our first year of operations, and since then, we haven't looked back. TutorCruncher has freed up a significant amount of administrative time, allowing us to put our time and energy into business growth. It has allowed our company to scale smoothly, and the TutorCruncher team have been open to taking onboard our suggests for changes and extra features to support our business growth. Very happy with the product.

Vorteile:

Smooth integration of all aspects of the business. Easy to use for our contractors, clients, and in house team. Fantastic billing system, integrated with online payment companies for very swift payment turnaround.

Nachteile:

We have dealt with the occasional bug and teething issue, but these are solved very quickly by their in house team.

Loving our new operating system !!

Kommentare: Tutorcruncher is FANTASTIC and is a refreshing change from the old system we were using.
The features (although we have not fully utilised all of them yet) are fantastic and as we explore the system we are excited to use more and more of the handy features available.
Sam from the support team has been a godsend when it comes to promptly answering any (and I mean any! silly as they may be sometimes) question and problem in detail. Despite the time difference between us in Sydney (Australia) and him in the UK he is always reachable.
Overall the staff and clients are thrilled with tutor cruncher and what it has to offer.

Vorteile:

It is user-friendly. contains all the information in one spot. the support is fantastic and it is accessible by the clients.

Nachteile:

a few minor issues like limited information on reports; I would like to be able to print client balance information. Navigating from Payment order back to the list sometimes requires a few too many clicks. Admin should be able to edit lesson charges and change the lesson status once it has been completed, cancelled or even deleted (possibly have levels of admin where the highest level has the permission to change this)

Tutor Cruncher is a brilliant system and the staff are super helpful and continue to improve things.

Kommentare: We are able to manage our daily and weekly activities for our business and also able to track our clients progress along the way.

Vorteile:

How user friendly it is. There are so many options and categories available and they all make things so simple and easy, but are so user friendly to work with. Tutor Cruncher puts everything into place for you, so you just have to slot things in.

Nachteile:

Sometimes things go wrong and we have to wait while that issue is being sorted out. However, the team does sort things out very quickly.

Good base features, details need work

Kommentare: The software itself has a lot of promise, and the team is great. We're currently working with external solutions for some of the issues mentioned above and hope to see those features implemented in the future as well.

Vorteile:

It's a straightforward piece of software in terms of what it does. It provides lesson planning and registration, integrated with an accounting section to manage the balance a student still has available.

Nachteile:

Some features are still missing which would be very valuable to have (iDEAL payments, multiple document upload, document search) and the design choices aren't always very clear (for instance, marking a task as 'completed' will bring you to a task list, instead of staying on whichever page you were working on). Therefore it can sometimes be a little tedious to work with, having to find solutions external to TutorCruncher, or clicking through pages multiple times in a row.

A really useful platform for tuition specific businesses

Kommentare: As a new user I am still in the process of onboarding our existing tutors and getting clients set up on the platform. I am hoping once the full setup is complete that the system will make the process of matching clients and students much more streamline.

Vorteile:

A tutor specific CRM platform that understands the relationship interactions between clients, students and tutors. The blogs and guides are extremely helpful

Nachteile:

It would be very helpful to have an easy PDF guide for both tutors and new clients/students explaining to them how to use the software/the onboarding process. It isn't always easy to know what they can view and/or where to find certain information even in client view.

Tutorcruncher system is very quick and easy to learn

Vorteile:

As someone who helps with running a tutoring company, tutorcruncher has helped us in many aspects of our company. From keeping track of enquiries and tutoring jobs to helping sort out payments with ease. It's very quick and easy to figure out the system, and great to use.

Nachteile:

A feature that would be helpful is perhaps an ability to integrate with Monday.com, and also to link an email to send information to when a client/tutor updates their profile.

TutorCruncher is an effective and useful website that has improved my company's effectiveness.

Kommentare: As previously mentioned, tutorcruncher streamlined my company's operation, as we became larger and harder to manage. Tutorcruncher solved significant software and administration issues.

Vorteile:

The consolidation of information, and its ease of access are the main advantages of using tutorcruncher.

Nachteile:

Tutorcruncher can be occasionally difficult to use, with some unfortunate design flaws. One issue I had was with the labelling tutors option. Finding how to create a label caused me to apply this label to every tutor in the company, which took a long time to fix. Both the functions for creating, and removing labels en masse are frustrating to use.

Excellent Customer Service

Vorteile:

The software is great but even better than that is the customer service provided by reps. They are always extremely helpful and pleasant to deal with.

Nachteile:

The revenue snapshot could be more helpful (instead of comparing to previous 28 days would be more relevant to compare to the same period in the previous year).

Game-Changer

Vorteile:

When it comes to managing a team of tutors, this software - at least of the ones I've tried - is the most complete package: detailed profiles, automatic invoicing, filters and maps - these are just a few of the well-thought-out details.

Nachteile:

My biggest request would be for them to integrate further payment options. Currently, Stripe is the only option, but it'd be great to have further choices.

Easy to use

Kommentare: We're very happy with Tutorcruncher, it helps us manage our volunteers and oversee our current processes.

Vorteile:

Tutorcruncher is easy to use and highly customisable when it comes to the emails we send to tutors, the details we need them to fill out on their profiles etc. It also has some highly useful analytics.

Nachteile:

While there are some useful analytics, there are some which would be useful but are unable to be accessed. It also isn't always intuitive to use.

Sometimes frustrating, but with quick resolution

Kommentare: The use of pipeline has significantly smoothed out our client management, making fewer errors and more punctual processing of requests.

Vorteile:

The fact that the developers are available to chat during work hours for customer support. The response time is so fast that any issues we've had with operating Tutorcruncher have been quickly resolved.

Nachteile:

The software is sometimes quite restrictive, meaning simple tasks can often take a long time with convoluted workarounds.

Tutorcruncher is good for small business

Kommentare: Overall experience is so far so good. The system is kind of stable and easy to use. I will still recommend to my friends.

Vorteile:

Very simple design and easy to use, ad also it can be accessed by different devices.

Nachteile:

Customer service after been changed to email based, seems even slower and less efficient than before. I would expect this will be less efficient if we follow this current tendency.

Really happy with how client, tutor, student and job details are readily accessible.

Vorteile:

The fact that when you log in you can see clearly where you are up to with incomings and outgoings, client details are easily accessible so that you can see where they are up to with their accounts. You can add clients, students, tutors and jobs quickly and easily link them so that you have the whole picture and this means that you can access information instantly when someone contacts you with a query.

Nachteile:

I would like to be able to export data (such a client or tutor email addresses) so that I can send out group emails more easily - although I have this data on a spreadsheet now so this is not a real issue.

We manage our tuition business successfully with Tutorcruncher.

Vorteile:

Positive elements: Booking, calendar, on-line payment, reminders, database of customers. Great customer service.

Nachteile:

It is sometimes not adapted to the needs of our business which operates as a centre. Specifically: - calendar should show cancelled sessions in red all the time - negative entries should be made possible on credit requests to adjust to a positive balance