Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Über HelpCrunch

Ein perfekter Live-Chat, E-Mail-Automatisierung und einfacher Helpdesk in der erschwinglichen Software, die du lieben wirst.

Erfahre mehr über HelpCrunch

Vorteile:

Easy to integrate in my app. Mobile app so I can answer customers asap.

Nachteile:

The Widget looks sort of hard on the edges when using it on pc.

Bewertungen zu HelpCrunch

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.7
Kundenservice
4.8
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.7

Weiterempfehlungsquote

9.1/10

HelpCrunch hat eine Gesamtbewertung von 4.8 von 5 Sternen basierend auf 188 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (188)

Максим
Максим
Co-founder in Ukraine
Verifizierter Nutzer auf LinkedIn
Animationssoftware, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best platform for startups to unify customer experience

5.0 vor 2 Monaten Neu

Kommentare: HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.

Vorteile:

HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform

Nachteile:

Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

Lana
Lana
CEO in Ukraine
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The software that really helps

5.0 vor 5 Jahren

Kommentare: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Vorteile:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile:

There is nothing I can list here :) Like... really nothing :)

Antwort von HelpCrunch

vor 5 Jahren

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Andrew
MD in UK
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Web software ok. Mobile app non-functional. Service non-existent

2.0 vor 4 Jahren

Kommentare: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Vorteile:

It was reasonably easy to install, although took a while to configure.

Nachteile:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Antwort von HelpCrunch

vor 4 Jahren

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Maister
Maister
CEO in Ukraine
Verifizierter Nutzer auf LinkedIn
Animationssoftware, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Switched from Intercom to HelpCrunch and very happy with this choice

5.0 vor 2 Monaten

Kommentare: HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.

Vorteile:

What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.

Nachteile:

The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.

Mitch
Mitch
Co-Founder in Kanada
Verifizierter Nutzer auf LinkedIn
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great platform to directly connect with customers

5.0 vor 5 Jahren

Kommentare: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Vorteile:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Nachteile:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Antwort von HelpCrunch

vor 5 Jahren

Thanks so much for the kind words, Mitch!

Jelena
Jelena
Sales manager in Litauen
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

5.0 vor 3 Jahren

Kommentare: The best option for small businesses

Vorteile:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Nachteile:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Antwort von HelpCrunch

vor 3 Jahren

Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.

Sumeet
Sumeet
Founder in Indien
Verifizierter Nutzer auf LinkedIn
Medienproduktion, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Intercom Slayer is Here

5.0 vor 5 Jahren

Kommentare: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Vorteile:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Nachteile:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Antwort von HelpCrunch

vor 5 Jahren

Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business.

Francisco
Francisco
CEO - Director in UK
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Solid, stable and easy to use platform

5.0 vor 5 Jahren

Kommentare: We have increased the speed of our customer support team, happy customers and happy support agents.

Vorteile:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Nachteile:

Lack in some integrations to extend functionalities and integrate with CRM's.

Antwort von HelpCrunch

vor 5 Jahren

So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;)

Susan
Susan
CEO in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Software With All the Bells & Whistles Included

5.0 vor 5 Jahren

Kommentare: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Vorteile:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Nachteile:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Antwort von HelpCrunch

vor 5 Jahren

Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality.

Margarita
Margarita
Marketing Specialist in Bulgarien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product for using Knowledge Base

5.0 vor 2 Wochen Neu

Kommentare: Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request.

Vorteile:

– native design, – easy to organize Knowledge Base for clients (don't need any technical skills!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have.

Nachteile:

Didn't notice any problems, but also need to say that we don't use full product functionality.

Rodney
Ceo in Australien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Has promise

4.0 vor 3 Jahren

Kommentare: Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something.

Vorteile:

Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit.

Nachteile:

Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be

Max
Managing Director in Neuseeland
Fluggesellschaften/Luftfahrt, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ever-improving, powerful alternative to Intercom

5.0 vor 5 Jahren

Kommentare: Great customer service, willing to listen to any and all requests.

Vorteile:

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Nachteile:

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

Antwort von HelpCrunch

vor 5 Jahren

It's awesome to have you with us, Max!

tijan
ceo in UK
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My experience with helpcrunch

5.0 vor 5 Jahren

Kommentare: I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.

Vorteile:

The software is easy to use and have some great features you wont find in the others.

Nachteile:

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Antwort von HelpCrunch

vor 5 Jahren

Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch!

Madhu
Marketing in Indien
Informationstechnologie & -dienste, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An awesome livechat tool

5.0 vor 5 Jahren

Kommentare: Awesome tool, within the budget, if you are looking for a LiveChat tool go for it

Vorteile:

I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more

Nachteile:

User is able to return to chat even after we block them

Antwort von HelpCrunch

vor 5 Jahren

Thanks Madhu!

Fedor
Director of Business Development in Russland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Grate online chat

5.0 vor 4 Jahren

Kommentare: Communications with our customers

Vorteile:

It is easy to install and use the software.

Nachteile:

They still miss some REST API endpoints for scenarios of complex integrations.

Lewis
Managing Director in UK
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Alternative to Intercom

5.0 vor 5 Jahren

Vorteile:

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

Nachteile:

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

Antwort von HelpCrunch

vor 5 Jahren

Thanks, Lewis! Indeed, we're looking to bring more integrations soon - stay tuned :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intercom alternative

4.0 vor 6 Jahren

Kommentare: Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Vorteile:

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have

Nachteile:

can't think of anything, just looking forward to their Knowledgebase feature release

Antwort von HelpCrunch

vor 6 Jahren

Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs. Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;)

Matthew
Director in UK
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Switched over from LiveChat

5.0 vor 5 Jahren

Kommentare: HelpCrunch were really helpful (no pun intended). Set up a custom pricing plan for my needs within an hour.

Vorteile:

Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.

Nachteile:

With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.

Antwort von HelpCrunch

vor 5 Jahren

Appreciate your detailed review, Matthew! We're really glad to have you with us.

Nina
Nina
Marketing and PR Expert in Ukraine
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Started on the free plan, now on all-in-one premium plan

5.0 vor 5 Jahren

Kommentare: We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums.

Vorteile:

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Nachteile:

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Antwort von HelpCrunch

vor 5 Jahren

We're glad to have you, Nina

Sergei
Sergei
Product Marketing Manager in Ukraine
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Useful live chat for web app based SMBs

5.0 vor 5 Jahren

Kommentare: We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it

Vorteile:

Clean interface, very easy to start with Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

Nachteile:

We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
E-Learning, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy way for me to keep track of customer support and general help.

4.0 vor 4 Jahren

Kommentare: It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster.

Vorteile:

It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.

Nachteile:

The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.

Antwort von HelpCrunch

vor 4 Jahren

Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;)

Irina
Markets Manager in Estland
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy, but with a lot of options

5.0 vor 5 Jahren

Vorteile:

It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.

Nachteile:

Can't point out anything specific, everything suits our needs.

Antwort von HelpCrunch

vor 4 Jahren

Irina, thanks for the review! We're glad to have Fitlap as our customer.

Timothy
Timothy
Founder in USA
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing software!

5.0 vor 4 Jahren

Kommentare: Great overall experience.

Vorteile:

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Nachteile:

Nothing yet! We like all the features and supper is great.

Antwort von HelpCrunch

vor 4 Jahren

Glad to have you on board, Timothy!

Maksym
Maksym
Sales Manager in Ukraine
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Support tool

5.0 vor 5 Jahren

Kommentare: I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well.

Vorteile:

Nicely looking live chat, easy to set up, works great

Nachteile:

No cons so far, would be great to have articles functionality built in though

Jonathan
SEO in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome

5.0 vor 3 Jahren

Kommentare: My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this.

Vorteile:

The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100%

Nachteile:

I honestly liked everything about this application.

Antwort von HelpCrunch

vor 3 Jahren

Thanks for your review, Jonathan!