--- description: Detaillierte Informationen über Faveo Helpdesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.ch/software/147036/faveo-helpdesk Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/147036/faveo-helpdesk?page=2) > Ein quelloffenes ticketbasiertes Supportsystem mit Wissensdatenbank. Es wurde speziell für die Bedürfnisse von Start-ups entwickelt. > > Bewertung: **4.5/5** von 117 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Faveo Helpdesk? Kundenbetreuung, Ticketsystem, Helpdesk ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 117 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ladybird Web Solution - **Region**: Bangalore, Indien - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 14.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Englisch, Französisch, Indonesisch, Italienisch, Norwegisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Bahrain, Belgien, Brasilien, Deutschland, Dänemark, Frankreich, Indien, Italien, Jordanien, Katar, Kenia, Kuwait, Libanon, Mexiko, Niederlande, Oman, Saudi-Arabien, Spanien, Südafrika, Vereinigte Arabische Emirate und 3 weitere ## Funktionen - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - Call-Center-Management - E-Mail-Management - Kundenportal - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Self-Service Portal - Service Level Agreement (SLA) Management - Volltextsuche - Wissensbasis-Management ## Integrationen (8 insgesamt) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Nutzerbewertungen ### "Very comprehensive help desk software at such a low price" — 5.0/5 > **Anmol** | *17. März 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. > > **Nachteile**: Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. > > We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23. November 2025* | Buchhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Nachteile**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13. November 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Lightweight Not resource intensive Relief from Custom plugins > > **Nachteile**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26. Dezember 2025* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Nachteile**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29. November 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Nachteile**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/147036/faveo-helpdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/147036/faveo-helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten