Gymdesk Erfahrungen

Our go to for a martial arts facility management system

Vorteile:

displays all the information i need with easy to use navigation and simplified interface.

Nachteile:

certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc.

Gymdesk nailed it

Kommentare: Excellent. I would highly recommend any gym owner give gymdesk a shot. Even if it wasn't for you (and I'd be surprised if it wasn't), you lose nothing by trying.

Vorteile:

Very easy to use Lots of built in features No upsell No sales team/sales pitches Excellent customer service. You email, they get back to you quickly. Simple as that. Tons of online content: youtube videos, articles, podcasts, etc.

Nachteile:

It does not pair super well with Square. There are some limitations to how you can use the physical POS with it. I hear stripe is the better option in this case.

TERRIBLE customer service and support--simply terrible.

Kommentare: Terrible. I am cancelling and going with the company's competitor. At least they provide a customer service phone number.

Vorteile:

It is an OKAY membership management platform.

Nachteile:

Gymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.

Awesome software

Kommentare: Product is great and customer service is great. Any time we have had a problem, which has been very few times, they have responded and resolved quickly

Vorteile:

So easy to use I was able to set it up myself and learn quickly.

Nachteile:

Nothing really it’s very functional for our needs

a very grateful customer

Kommentare: 10/10. We are grateful for an easy to use software management system.

Vorteile:

its sleek design and easy to use format.

Nachteile:

We would like for their to be more website integrations.

Warrior Axe CrossFit

Kommentare: Absolutely love the experience. Customer service has been very attentive and responsive

Vorteile:

Very easy to use. I love the web design function.

Nachteile:

A lot to learn. As I have played around I have gotten more effcient

A Taylored Body

Vorteile:

User friendly and only what I need, nothing too complicated

Nachteile:

Would be great to have a texting platform that can be used from a phone app on the business side. And a general business management app. Also- programming that you're able to write for each individual member rather than linking a program to a specific membership.

Great product for my dojo

Kommentare: Very good product. Easy to use for members and staff.

Vorteile:

Supports staff and clients well. Easy to set up.

Nachteile:

Still having some trouble with tax reconciliation.

Great product

Kommentare: Fantastic really. We really jumped feet first when deciding to take over a gym with very little prior experience with back-end knowledge and this program really made it so much easier.

Vorteile:

We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag.

Nachteile:

We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking.

Small to medium gyms highly recommend.

Kommentare: Very good, streamlined everything so far. Daunting task of a new gym, kids members, uniforms and sales all simplified with gym desk.

Vorteile:

Simple, easy to use platform. No crashes, lagging or interruptions between client and gym. Underestimated this software, worth the price.

Nachteile:

We are using our own website portal which means another cost for us but have not had enough experience with the provided website to use yet.

Top Value

Kommentare: I am very pleased with our choice to go with maonrails. This system was initially meant for our yoga and fitness programs, but the benefits we are seeing in our karate programs is amazing. The students love how easy it is to use, they love the portal and payment option. The free website is easy to set up, with lots of choices to customize. We run a number of different classes using this program and it keeps us organized so we can focus on the classes rather than the back office. The report features are very helpful to keep each program separate. Overall, using this program has saved us hours of paperwork each week. It is the program we didn't know we needed until we tried it! Definitely would recommend giving it a try. Great customer service, great website and amazing tool to keep ranks, dates, payments, attendance and schedules organized!

Vorteile:

The price was the selling point. Not the cost of the program, but the fact that there was not a tiered system for pricing. You know exactly what you are getting from day one! The program is also very easy to setup and use. The support is fantastic. Not being one that is up on all the latest technology, they took the time to walk me through things, step by step. They were answering my questions and assisting right away so I never had to wait.

Nachteile:

Being in Canada, there are some features that cannot be used based on the payment processing company we use. There is none that allow same functionalities as in the US. I am sure it will be in a future update.

An up and coming top notch tool for martial arts schools

Kommentare: So far so great! Very few complaints/frustrations from members during transition as opposed to previous softwares used like zenplanner etc... where every step was met with crashing apps and the like. Here we have a program that works right in every smartphone/computer’s browser. Just log in and access everything, including remote training videos, which right now are crucial. Would love to see some more features surrounding support for remote training, but considering the relative “newness” of the product and how great everything else has been for myself and my students - a solid A-!

Vorteile:

Easy setup (BIG) Automated Payment Processing Easy “on the fly” changes Beautiful schedule for website Booking and checkins Built in waivers/agreements/forms Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS

Nachteile:

Lack of robust reporting Lack of configurable signup menu (users see a long list that you can’t organize by category, yet) A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting

New gym owner

Kommentare: Overall our experience has been extremely positive and have not once considered seeking out other software.

Vorteile:

Gymdesk is a powerful tool that has so far met most of our needs as a new gym. Customer service is extremely fast and helpful. We have on multiple occasions inquired about features not present in the software and these have been rapidly implemented.

Nachteile:

The gym scheduling can be a little confusing to manage and this can also affect the attendance tracking.

Martial Arts In rails

Kommentare: It’s cuts down tons on paperwork and allows the use of a card for recurring monthly payments. Those are huge. We also keep attendance and rank in this and it helps tons as well. I was skeptical at first but will say that we highly enjoy its function.

Vorteile:

Best customer support around! Very streamline and easy to use Ever evolving with input from customers Less paperwork, mass emailing, just great in all areas. Fair priced

Nachteile:

- sometimes can be a little glitchy but Customer support always is right on it.

Makes operations smoother

Vorteile:

Simple to set-up and use, provides commonly needed features, making it easy to communicate with students, handle memberships, take payments, waivers/contracts, track prospective students, as well as provides small details that software we used in the past have overlooked (ability to close your gym operations for a period of time, so you don't have to manually freeze each member)

Nachteile:

the freezing of memberships is counterintuitive, and requires some workarounds

Gymdesk is a must have for serious business owners!

Kommentare: Satisfying! The company has put a lot of effort into creating this and working with business owners.

Vorteile:

Gymdesk fits all of our business needs for tracking memberships, hosting a website and communicating with clients - it is extremely user friendly and customer service is on point!

Nachteile:

There are no significant cons. I understand it's a product that is undergoing constant adjustments in conjunction with user feedback.

Best Investment in my School

Kommentare: Fantastic. Absolutely amazing customer service. Easy simple program that does everything i need.

Vorteile:

The program is extremely simple to operate and navigate through

Nachteile:

Nothing so far. It has been working beautifully

Consistency Bjj and Gymdesk

Vorteile:

We loved the fact about the Gymdesk's familiarity with Brazilian Jiu-Jitsu and the "no hidden fees". However, but makes us like it even more is the support that we receive - always assertive, friendly and tailored for our needs; big thanks to [sensitive content hidden] and team!

Nachteile:

We don't really miss much, but would love greater customisation for embedded codes and overall design.

Gymdesk Software for BJJ Gyms

Kommentare: I really dont understand how I get so much spam (up to 20/day). If there could be a block to enable them not to resend emails. I would like it a whole lot more.

Vorteile:

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Nachteile:

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Great for the price

Vorteile:

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches. There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation. All-in-all, great software and major bang for your buck.

Nachteile:

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client. 2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc. 3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly). 4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.

The Best Martial Arts Software out there!

Kommentare: I had started with a competing product and while it kind of did what I needed it was just... meh. I switched to GymDesk and could not be any happier - it does exactly what I was looking for in a school management software at a very reasonable price!

Vorteile:

- Easy to use - One stop shop - the creators have thought of everything - Simple for members - Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

Nachteile:

- Would like a little more flexibility on the Design templates for the website - Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

Straightforward and intuitive as long as you don't have to deal with families

Kommentare: positive

Vorteile:

Reasonably intuitive feature set for 90% of features Highly responsive support team Reasonable price point

Nachteile:

Dealing with families: - no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts" - cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced - no simple way of toggling a student between memberships without cancelling entirely - no way to list custom fields on members overview - no way to see on members overview screen which customers have credit card on file No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

Client management software for martial arts

Kommentare: We needed client management software for our martial arts gym; I switched to MA on Rails based on the recommendation of another gym owner. The author has been incredibly responsive about small changes we needed. Overall, it does what we need well and with a simple, clean interface.

Vorteile:

It is simple to use and handles all our needs (managing clients, gym shop sales, attendance, scheduling). It's very flexible about types of membership options, from drop-ins to monthly. I like that the clients can access their own account. It has good tracking for attendance, bill paying, lets us freeze clients when needed. It also has a basic web-site.

Nachteile:

The attendance check-in is a bit confusing when you have multiple classes running.

Makes My Life So Much Easier

Kommentare: Using Martial Arts on the Rails has made my life much easier. With the last management software I was using I had to spend hours on the phone and honestly just dreaded going in to the gym to work on the computer. I now have a lot more confidence in the way that I am managing the business, our programs and our memberships and I am more organized.

Vorteile:

I have found that this software is easy to use. It is pretty intuitive as how to navigate through the system. It is easy to add, cancel and manage memberships. I like the simplicity of running attendance and financial reports. I have found the support to be great, I always get a quick response. I also like how it is easy for me as an owner to control what kind of access my other gym staff has access to.

Nachteile:

The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them.

Transformed our Club

Kommentare: Prior to using Martial Arts On Rails we operated a manual system and as a consequence we were losing track of payments, grading, etc. For our club to continue to grow and provide the type of service our students deserve we did some extensive research of automated systems and opted for Manonrails as we found it to be a feature rich system which not only manages the basics very well but also allows you to monitor trends and provides a variety of metrics on the clubs performance and tools to help you grow the club. The sytem was created and managed by CEO who himself is a Martial Artist and therefore uniquely understands the needs of a martial arts club. In the event of any issues or queries the responsiveness of their customer support is nothing short of exceptional, we are on a different time zone here in Europe but that has never been an issue. Maonrails has totally transformed how we manage our clubs and we would have no hesitation in recommending them!

Vorteile:

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Nachteile:

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.