--- description: Detaillierte Informationen über Gainsight CS zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Customer Success Tools](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.ch/software/148980/gainsight Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/148980/gainsight?page=2) > Mit Gainsight werden Datenpunkte zu einer umsetzbaren Strategie für den Kundenerfolg gewandelt, die es dir ermöglicht, die Kundenbindung zu erhöhen, den Umsatz zu steigern und Abläufe zu skalieren. > > Bewertung: **4.4/5** von 48 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 48 Nutzerbewertungen | | Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gainsight - **Region**: Redwood City, USA - **Gegründet**: 2009 ## Gewerblicher Kontext - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Japanisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Anpassbare Vorlagen - Anwaltsmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Kampagnenmanagement - Kommunikationsmanagement - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundenerlebnis-Management - Kundensegmentierung - Nutzungsverfolgung/-analyse - Sentiment-Analyse - Third-Party Integrations - Visuelle Analytik - Werkzeuge zur Zusammenarbeit ## Integrationen (16 insgesamt) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) ## Ähnliche Kategorien - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) - [Customer Advocacy Software](https://www.capterra.ch/directory/31435/customer-advocacy/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) ## Alternativen 1. [Custify](https://www.capterra.ch/software/190125/custify) — 4.9/5 (122 reviews) 2. [monday CRM](https://www.capterra.ch/software/1024614/monday-crm) — 4.7/5 (453 reviews) 3. [Product Fruits](https://www.capterra.ch/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Skalin](https://www.capterra.ch/software/1018511/skalin) — 4.9/5 (55 reviews) ## Nutzerbewertungen ### "The product delivers" — 4.0/5 > **Chad** | *24. Oktober 2019* | Internet | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Nachteile**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Verifizierter Rezensent** | *21. November 2022* | E-Learning | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Nachteile**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27. Mai 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Nachteile**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Verifizierter Rezensent** | *25. Juli 2022* | Sport | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Gainsight is good for onboarding customers and tracking health scores. > > **Nachteile**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Verifizierter Rezensent** | *8. Februar 2023* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Nachteile**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/148980/gainsight?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/148980/gainsight) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten