Kangaroo Erfahrungen

Easy to use, top tier customer service!

Vorteile:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Nachteile:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Switched to Kangaroo From Fivestars

Kommentare: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Vorteile:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Nachteile:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Kangaroo experience

Kommentare: It was smooth, I felt well guided and supported

Vorteile:

How Professional and supportive they are

Nachteile:

All is good so far. Everything was well explained

not a good product

Kommentare: None

Vorteile:

There was nothing that stood out about this software

Nachteile:

not user friendly. Did not work as promised. Did not get the customer service I needed

Best Loyalty provider for Middle east

Kommentare: My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action

Vorteile:

Quick Support Native Support for Arabic Language Features Availability User friendliness

Nachteile:

nothing to dislike. Pretty good experience so far

Kangaroo Rewards Review

Kommentare: My overall experience with Kangaroo has been great.

Vorteile:

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Nachteile:

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

FiveStars to Kangaroo Transition

Kommentare: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Vorteile:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Nachteile:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Good work!

Kommentare: It has definitely more positive than negative.

Vorteile:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Nachteile:

intermittent freezing of the software, forcing us to reset or reload app.

Very easy to integrate & great support

Kommentare: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Vorteile:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Nachteile:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Loyalty Program with Kangaroo

Kommentare: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Vorteile:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Nachteile:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Still new to their app, but the future looks very bright!

Vorteile:

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Nachteile:

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

Vivian O'Nay Review

Kommentare: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Vorteile:

Friendly, knowledgeable, and quick customer service

Nachteile:

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

Kommentare: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Vorteile:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Nachteile:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Simple but effective and slick

Kommentare: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Vorteile:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Nachteile:

The ability to segment the customer per location and more filters to view customer lists.

Its great

Vorteile:

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Nachteile:

No issues with Kangaroo Company; all good!

Small Business Loyalty Program

Kommentare: Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values. Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings.

Vorteile:

Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.

Nachteile:

As a small business, this was a costly investment.

Trudon Loyalty Program review

Vorteile:

Responsive customer service Easy communication even with the time difference Easy-to-navigate platform

Nachteile:

Redemption creation is very time-consuming and long

Highly Recommended 👍🏻👍🏻

Kommentare: Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo

Vorteile:

Easy to use, has lots of cool features that are very beneficial for our business

Nachteile:

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Professionalism

Kommentare: So far perfect.
We installed the program remotely.
Friendly staff. keep going!

Vorteile:

Friendly staff supportive Patient Flexible

Nachteile:

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Victoria's Review

Kommentare: The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Vorteile:

Ease of use, Customer point tracking, Customer Service from Staff

Nachteile:

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Overall Postive Experience

Kommentare: Great! Nadim has been really great to work with!

Vorteile:

Easy way to add points to customer accounts

Nachteile:

Cost is a bit high especially for a new company.

Exceptional Customer Service

Vorteile:

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Nachteile:

None- no cons so far, everything has been lovely

Excellent!

Kommentare: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.

Vorteile:

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Nachteile:

So far, it has been awesome! We are just getting started, but have felt well supported.

Highly Recommended

Vorteile:

Easy to manage, diversity in the options available!

Nachteile:

We face some problems in the updated ! Requires a lot of human interference

Ahmad Ilani

Kommentare: Was a great experience so far and I have noticed close monitoring and customer support by the team which is highly appreciated

Vorteile:

Customizability for.customers and businesses

Nachteile:

Nothing on my mind that I didnt like. So far it has been a positive experience