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seit 15 Jahren bei der Softwareauswahl

Über Kangaroo

Digitales Treueprogramm für Unternehmen mit Marken-App. Automatisiertes Marketing, Discount-Engine, Tombola-Modul, integriert, Support.

Erfahre mehr über Kangaroo

Vorteile:

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package.

Nachteile:

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Bewertungen zu Kangaroo

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.6
Kundenservice
4.8
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.5

Weiterempfehlungsquote

8.9/10

Kangaroo hat eine Gesamtbewertung von 4.7 von 5 Sternen basierend auf 95 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (95)

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Nutzerbewertungen filtern (95)

Simon
Simon
Managing Director in UK
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Loyalty Software for Hospitality Businesses

5.0 vor 7 Monaten

Kommentare: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Vorteile:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Nachteile:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Antwort von Kangaroo Rewards

vor 6 Monaten

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Zondre
General Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best option for Lightspeed

4.0 vor 4 Jahren

Vorteile:

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Nachteile:

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo

Steve
Publican in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Still new to their app, but the future looks very bright!

5.0 vor 2 Monaten Neu

Vorteile:

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Nachteile:

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

tim
president in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good product

3.0 vor 4 Jahren

Kommentare: fairly good prdouct

Vorteile:

nice simple product to use ... nice to be able to provide customers with rewards ...

Nachteile:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

seyedpayam
CEO in Kanada
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Exceptional Customer Support and Rewarding Loyalty Program

5.0 vor 3 Monaten

Kommentare: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Vorteile:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Nachteile:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Scott
Business Manager in UK
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple but effective and slick

5.0 vor 2 Monaten Neu

Kommentare: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Vorteile:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Nachteile:

The ability to segment the customer per location and more filters to view customer lists.

Serge
Managing Partner in Libanon
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Highly Recommended 👍🏻👍🏻

5.0 vor 4 Wochen Neu

Kommentare: Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo

Vorteile:

Easy to use, has lots of cool features that are very beneficial for our business

Nachteile:

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Antwort von Kangaroo Rewards

vor 4 Wochen

Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business. Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!

Nathalie
Manager in Libanon
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing program

5.0 vor 2 Wochen Neu

Vorteile:

Customer friendly Fast Easy I love the options available

Nachteile:

Needs more interaction with the marketing

Ethan
Digital Marketing Specialist in Australien
Kosmetik, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fast-growing platform with great native integrations

5.0 letzten Monat Neu

Vorteile:

Kangaroo had the native integrations we needed. Without this platform, we would have had to build a costly custom API integration from scratch to connect our online platforms. The customer service team are also very dedicated and put a lot of hard work into getting our loyalty program live.

Nachteile:

Took a lot longer to set up than our account manager originally estimated; however, customer service and tech support were very happy to assist at no extra cost.

celine
marketing manager in Libanon
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

very important for retail industry

5.0 vor 4 Wochen Neu

Kommentare: Great!
Love their service & fast reply
always ready to assist & help

Vorteile:

excellent service very friendly yet professional

Nachteile:

honestly nothing very innovative software

Andrea
General Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kangaroo review

5.0 vor 4 Jahren

Kommentare: We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Vorteile:

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Nachteile:

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Andrea, Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business. Best Regards, Team Kangaroo

Mitsuko
Director of Operations Support in Kanada
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

4.0 vor 6 Jahren

Kommentare: We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Vorteile:

- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair

Nachteile:

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Antwort von Kangaroo Rewards

vor 6 Jahren

Mitsuko, Thank you so much for your valuable feedback. I'm glad to announce that based on your requests, these features were added to our core platform: - Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...) - We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount. We are different because we action on our customers feedback and yours has been amazing! Thank you!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Decent Rewards Program

4.0 vor 5 Jahren

Vorteile:

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Nachteile:

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Antwort von Kangaroo Rewards

vor 5 Jahren

Hello, Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to [email protected] with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon! Thank you, Kangaroo Rewards

David
Specialist, Man of many hats. in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My Review

5.0 letztes Jahr

Vorteile:

I like everything about the system. They did good work putting it together.

Nachteile:

Not being able to set our customers up with a default PIN when signing into the Loyalty App for the first time.Our customers currently have to email Kangaroo support in order to establish their PIN when using the Loyalty App for the first time.

Erin
Partner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Use, Excellent Support

4.0 vor 12 Monaten

Kommentare: Overall it's been a very positive experience with Kangaroo from setup, to implementation and use.

Vorteile:

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.

Nachteile:

Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.

Darren
COO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rewards

4.0 vor 4 Jahren

Vorteile:

The ability to send text messages to customers direct.

Nachteile:

Cost of the program plus adding in texting costs runs high.

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Darren, Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success. Best Regards, Team Kangaroo

Steve
Owner in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Members love the program

4.0 vor 4 Jahren

Kommentare: Customers love collecting points ....its the psychology of being rewarded just for coming into the restaurant. They always and willing provide phone number on the guest receipt to help us track purchases.

Vorteile:

Ease of use on the front end and daily input of guest purchases

Nachteile:

Set up....issues with uploading existing members from a previous program.

Antwort von Kangaroo Rewards

vor 4 Jahren

Hi Steve, Thank you very much for your feedback. We are very happy to hear your customers love Kangaroo! and that you find it easy to use. It's rare to come across any issues while uploading existing customers lists and points balance which is a very simple process that usually takes minutes; I'm sorry it wasn't as smooth as it was supposed to be for you. We will make sure to keep improving this process to make sure this doesn't repeat.

Thinh
Manager in USA
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I love Kangaroo Rewards.

4.0 vor 4 Jahren

Kommentare: I have no problem with Kangaroo rewards so far.

Vorteile:

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .

Nachteile:

I'm very happy with the software so far.

Antwort von Kangaroo Rewards

vor 4 Jahren

Hello Thinh, Thank you for the excellent review! We're delighted to hear that Kangaroo is working well for your business and that your customers are enjoying the loyalty experience. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo

David
Director, Digital Marketing & CRM in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy-To-Use Dashboard + Tremendous Customer Service

5.0 vor 6 Monaten

Vorteile:

Throughout the process of setting up a customer loyalty mobile app, Kangaroo has been a tremendous partner in offering turnkey solutions and customer service throughout the entire project. The backend is intuitive and simple to use, and a helpful tool for any business looking to implement any customer loyalty program.

Nachteile:

Currently, there or no cons about Kangaroo that come to mind.

Christina
owner in Kanada
Konsumgüter, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

5 star service!

5.0 vor 8 Jahren

Kommentare: there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!

Vorteile:

easy interface

Nachteile:

sizing of graphics and images are limited

Nelson
President in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great reward program

5.0 vor 3 Jahren

Kommentare: Great Reward program and great technical support!

Vorteile:

Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.

Nachteile:

We had to translate in French certain sections of the program.

Antwort von Kangaroo Rewards

vor 3 Jahren

Thank you Nelson!! we're happy to hear you're enjoying Kangaroo! Stay Tuned ... great things are coming up to make all these powerful features even easier, simpler and a breeze to use :)

Lea
Marketing Manager in Libanon
Pharmazeutika, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My oras x kangaroo review

5.0 vor 5 Monaten

Kommentare: Love it! Simply anazing the team that helped us to set the loyalty program is professional

Vorteile:

The assistance, usage and features. Amazing!

Nachteile:

Nothing it was easy to use, no complications .

Katherine
Manager in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Customer Service

5.0 vor 2 Monaten

Vorteile:

[sensitive content hidden] is always happy to help with any questions that I have.

Nachteile:

n/a.

Rayan
Founder in Libanon
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Product

5.0 vor 5 Monaten

Vorteile:

Easy to use and very user friendly, affordable

Nachteile:

Nothing

Raj
Business Owner in USA
Einzelhandel
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The Right Tool for small businesses

5.0 vor 7 Jahren

Kommentare: Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

Vorteile:

Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing

Nachteile:

None