Justworks Erfahrungen

Good Software, GREAT Benefits for SMB's

Kommentare: Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Vorteile:

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Nachteile:

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

The New Age of HR Administration (or lack thereof)

Kommentare: From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Vorteile:

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Nachteile:

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Solid PEO for small & growing companies

Vorteile:

The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage.

Nachteile:

Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default.

Basic Functions are OK, advanced functions are lacking.

Kommentare: Pros:
1 Android market
2 tracks previous days worked
Cons:
1 Either the app name or icon needs to be modified to reflect its purpose. It's a great name and a professional icon but neither imply its use. Hard to find when looking for it with the rest of my apps. Nothing jumps out that this app is for work. To be honest I almost deleted the app a few times because it appeared to be a social media app (like twitter) in my apps menu that I didn't know how it got there. So, there really should be an icon reflecting a punch card or a dollar sign or a business guy in a suit etc. etc. etc. that makes you think "oh ya that's for work". The same goes for the name, perhaps just "Boomr punch card" ... "Boomr pay tracker" .. "Boomr hour tracker" ... "Boomr for work"...
2 no place to add mileage driven that day
3 can't request time changes through the app (if I mistakenly hit check out or forgot to check in for an hour after being at work). I have to contact my employer via text or email or in person while a note attached to those hours that day within the app would save time and confusion.
4 GPS HAS to be on to check in? I often turn my GPS off for battery saving. I don't want to be forced into turning my GPS on so I can be checked into work to get paid.
5 time stamp is in GMT (Zulu time zone) i believe for some reason? After I click on a specific day and see the details then it's displayed in local time. It needs to be displayed in local time from the beginning, at very least, for the employees.
6 allow rounding if employer permits it.
I'd rather get paid to the nearest 15min. Leave the time stamp for the records fine but allow rounding for the nearest quarter hour for pay calculations. For example: let's say 2 employees show up and leave work at the exact same time. One employee may "click" check in while in their car, the second they pull into the parking lot at work and check out the second they leave the parking lot (maximizing their time 'at work'). While the other employee parks, goes upstairs to the office, sits down and then clicks check in. That same employee then checks out as they leave their desk for the day. The way the app is set up now, the two employees will receive different amount of hours (the minutes adding up each day) even though they each actually worked the same amount of time. Both employees should reasonably be getting the same amount of hours paid. For this can only be accomplished by the "buffer zone" created by rounding.

Why Justworks Is The Real Deal

Vorteile:

It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful

Nachteile:

No issues with Justworks. No feature has failed.

AMAZING HR/Payroll/Ben Admin (PEO) system for startups!

Kommentare: Great software, great service, great value!

Vorteile:

I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.

Nachteile:

I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc

Justworks Is Amazing

Vorteile:

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

Nachteile:

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

Love JustWorks

Kommentare: Great product and great customer service.

Vorteile:

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Nachteile:

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Streamlines life for startups

Kommentare: Positive

Vorteile:

Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)

Nachteile:

We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared

Easy to Use & Saves tons of time for a business owner!

Kommentare: Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Vorteile:

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Nachteile:

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

A Must for growing Start Ups

Kommentare: The platform is an amazing plug in play architecture that allows us to focus on building a business and not spending time on cumbersome administrative processes.

Vorteile:

Ease of use , functionality and the added value of payment services

Nachteile:

Would really like document repository capacity or employee files

Justworks is fantastic!

Vorteile:

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

Nachteile:

I really can't think of something I would change.

GraceBlood, LLC Review of Justworks

Kommentare: I've worked with ADP, Paychex, Stratex and several smaller payroll applications and JustWorks is the most straight-forward and easy to use.

Vorteile:

There is little to no training required, very self-explanatory if you've done payroll in the past.

Nachteile:

It would be nice to see more ready-made reports.

Great people, great value

Kommentare: The people - sales, account managers and help desk folks - are all really great. They are patient with multiple questions and are very responsive. I love the Slack channel!

Vorteile:

All of the features are very user friendly, for both admins and end users.

Nachteile:

There isn't an integration with Quickbooks Desktop so I have to enter the transactions manually. Also, I am not able to customize reports as much as I would like.

Great product, decent customer service

Kommentare: Sales team was very professional and informative. A few instances where we assumed something that wasn't the case, but they are very open to hearing suggestions and easy to get in touch with. If you need strong HR support, it might not be the best option, it seems that they have very "canned" responses when dealing with HR questions. But the overall system & ease of use is fantastic.

Vorteile:

Very easy to use, great standardized reports

Nachteile:

Nothing. It is very easy to use and great support.

Justworks has been lifesaving

Kommentare: Overall Experience has been great. Very easy program to use and to teach. We've had two account managers so far and they both have been AMAZING.

Vorteile:

As both and admin and a user, the software's interface and functionality is very easy to use.

Nachteile:

Invoices are not able to be converted to a pdf. That is something I'd like to see them improve.

Justworks review.

Kommentare: Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.

Vorteile:

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Nachteile:

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

Justworks is simple, easy to use, perfect price point and their support is just stellar - 7 stars!

Kommentare: The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly.
Did I say "I love their team" ?

Vorteile:

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

Nachteile:

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

Payroll/Benefit/HR Management Tool Review

Kommentare: From onboarding to continued support this is by far the best system we have ever used.

Vorteile:

I am blown away but the easy to use management for benefits, payroll and HR. The customer services is always quick and effective. I am often blown away with how Justworks follows up with tools for me to use and to make sure I had my questions resolved. I also appreciate that I can take care of my team all in one place.

Nachteile:

I would like a couple more reporting options, and if the admin could switch to staff view so that I could always look at what they are looking at to better assist.

Incredible Admin and Employee Support

Kommentare: I have found exemplary employees in all aspects of the process (sales, onboarding rep, account rep, HR support, accounting). I feel thankful every day that I have the support and guidance of Justworks to help navigate the complexities of payroll, benefits, and compliance.

Vorteile:

The customer service is unmatched with some of the more well known brands. The website is very intuitive, and easy to use. If you do have a problem, or question, there is no ticket system where it takes forever to get a rep. You have a dedicated, accessible account manager who is your go to, and can also work with the 24/7 support team. Instead of every question going through you as an admin, their support team is very hands on and works with your employees as well.

Nachteile:

There have been a few limitations on the PTO system that I have had to find workarounds to, though I believe this is going to be corrected in the next few months.

Perfect PEO for a small nonproft

Kommentare: It's a huge time-saver, and enables us to offer more benefits than otherwise possible.

Vorteile:

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

Nachteile:

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

It's in the name. It Just Works.

Kommentare: It has solved many issues we would have otherwise run into like all payments, headcount reports, tax docs, contact info.

Vorteile:

Super sue friendly. On demand customer service via slack or phone call. Always helpful. Excellent product, easy for admins to help their staff.

Nachteile:

More flexibility for benefits for partime and contractors. With the rise of remote and freelance work, it would be great to be able to offer benefit packages whatever those may be as options for companies who employe many freelancers.

Simply put, Justworks just works

Kommentare: Understanding your business needs at different portions of the remote-work industry is difficult but with Justworks Hours, it's easy and seamless to visualize (and pay) our hard-working efforts from our entire staff

Vorteile:

We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere.

Nachteile:

There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product.

Good, but pricey

Kommentare: Overall positive, but could be smoother.

Vorteile:

The interface is easy. There's always a place to find the answer you are looking for. I like the discounts for healthcare while using Justworks as a PEO.

Nachteile:

The software is great. However, I didn't love that when we onboarded with Justworks they didn't let us know that we needed to take lots of steps with the state to cancel certain things. We got hit with some unexpected fees and slapped on the wrist. It also cost us lawyer and CPA $$ since we had to get their advice on the matter.

All is well until it is not

Kommentare: Twice the state has called me because things were not filed correctly with them. First they were lacking to information for our Worker's Comp coverage, then it was because they didn't have a record of our Disability and Paid Family Leave Insurance. There was also a discrepancy between the amount JustWorks had invoiced us, and the amount withdrawn from our bank account. I was told that it was probably related to the Paid Family Leave Insurance. The support team has told me that these problems are very rare, but in my experience they seem common. The reasons we joined JustWorks were ensure our payroll was handled correctly, that we were compliant with all state and federal regulations and to get better health care coverage.

Vorteile:

better insurance rates handles payroll is supposed to handle all state and federal regulations

Nachteile:

The Help and Support are useless, they direct me to unrelated articles I get too many emails - it is hard to determine when I need to act or when it is spam in disguise.