Route4Me Erfahrungen

Amazing time saver! Have been using with other companies I worked for. It's a must have!

Vorteile:

Ease of use and connects to my GPS app. Finds all the stops I need to visit accurately. I like the weekly report you send as well.

Nachteile:

I'm a big fan...hard to find anything I don't love about it. I wish the non mobile version were more affordable

Simple Cost Saving Way to Plan Complicated Routes

Kommentare: It's been great so far, would be even happier if the above functions could be added.

Vorteile:

It is user friendly both on the admin and user side. It has cut our dispatch/scheduling work load down more than half, which allows us to focus on other important items.

Nachteile:

I would prefer to be able to circle locations on a map so I can mark them as a first priority. Also need a simple way to enter recurring breaks.

In Betracht gezogene Alternativen: WorkWave Route Manager

Warum Route4Me gewählt wurde: User interface was difficult to understand

Zuvor genutzte Software: WorkWave Route Manager

Gründe für den Wechsel zu Route4Me: User interface was easy to understand, and the app works great for our technicians.

Display of the website and app

Vorteile:

one of the things I like is how easy I can rearrange and move stops between routes.

Nachteile:

i cannot stand the pop ups at the bottom of the screen(updates)they get on the way and there is no way to turn them off. the small map is difficult to see when you have more than 6 routes, it's almost gone when you are trying to move call between routes

The BEST on the market

Kommentare: It has been nothing but above and beyond my expectations.

Vorteile:

The time and money that it can save both the company and the customer

Nachteile:

I haven't seen anything I haven't liked so far.

Market Leading Fleet Management Software with Unparalleled Support

Kommentare: Phenomenal. From initial scoping and sales through to day-to-day support and account management, they have helped us every step of the way.

Vorteile:

Route optimisation is great, dashboarding is great, data capture is great, features on offer are endless - but well thought out rather than added as an afterthought. However, above all the support is second to none. I have never experienced the degree of responsiveness and aid that Route4Me provides to its customers, they are always available, and should anything critical go wrong, are able to remedy things almost immediately. I couldn't recommend them higher!

Nachteile:

Most definitely a stretch, but if I had to choose, I would appreciate a larger database of traffic data for Australia as it pertains to ETAs - it might help to use existing databases rather than capture over time internally.

Logistic solution

Kommentare: Helpful and efficient

Vorteile:

Customer service has been amazing. They are available by phone, chat or email. Response is quick and helpful. Loading new routes is fast and easy to navigate

Nachteile:

Would like to be able to customize a route that is specific to our companies needs without having to manually optimize the route. It might be optimized for some industries but it doesn't always work the best for our usage.

In Betracht gezogene Alternativen: Google Maps

Gründe für den Wechsel zu Route4Me: The additional features

Route4Me

Vorteile:

Route maps interface: ability to view multiple routes and swap calls for optimization.Address Book Grouping: isolating services by day on map for creating new routes.

Nachteile:

Automatic System Route optimization: function could be improved for high density areas -manual adjustments are necessary after optimization for multiple routes

User

Kommentare: Easy to use.

Vorteile:

Route planning and sharing the routes between drivers.

Nachteile:

The navigation is very choppy, it changes directions frequently. Also send you in circles for stop that are close to each other. Google maps is more accurate for navigation.

best tracking and tracking app for the delivery of your packages

Vorteile:

the organization and way of creating the routes

Nachteile:

no comment, everything is good, If they could improve something, it is to make it consume less battery for low-end cell phones

Saves you time and money

Vorteile:

Easy to use, I use the microphone on my smartphone to input the addresses which makes it easier. The app puts all my stops in order, Once you get used to it, it's second Nature.

Nachteile:

You must hit the microphone button for each entry I wish they'd streamline that aspect. If they can figure a way to Get it to automatically move on to the next entry without hitting several buttons it would be far more Valuable to me!

Great Solution for managing In-Field team members

Kommentare: Overall, I had a positive experience working with Route4me. They provided a great level of service and support to my team going the extra mile to enhance the application to cater to our needs.

Vorteile:

The ability to plan routes for multiple team members and manage driver activity

Nachteile:

The accessibility and ease of extracting large data sets of historical routing analytics for individuals

In Betracht gezogene Alternativen: MyRouteOnline

Warum Route4Me gewählt wurde: Primarily price. At the time MyRouteOnline charged by address routed, and it wasn't cost effective for the number of addresses we would be planning routes for.

Zuvor genutzte Software: MyRouteOnline

Gründe für den Wechsel zu Route4Me: Primarily price. At the time MyRouteOnline charged by address routed, and it wasn't cost effective for the number of addresses we would be planning routes for.

Route 4 Me is essential to curbside composting businesses. It's easy to use and integrates easily

Kommentare: We are able to communicate well as a team about routes, and there is rarely anything that slips through the cracks. Makes us efficient for sure. Our haulers get paid by the stop, so it's easy for them to switch stops around so they can make more money.

Vorteile:

I like the list of routes, the cloud-based backbone, and multiple user feature. It's easy to replicate and re-name routes, and easy to integrate with Waze.

Nachteile:

I love this software and above that it gets too expensive for a small company. A calendar feature that integrates with Google would be extremely helpful. The integration with Waze is perfect, however the Route4Me directions don't work at all. Because of Waze you don't need them though. I don't like that you can't do automatic routes every week, they need to be replicated and re-sent, but it's not a big deal. The pricing structure seems to place value on a handful of large clients rather than scaling up with many smaller clients; there's no way that smaller companies can afford this software over /month. I can't imagine running this business without it though so we make room for the expense somehow!!!

Good, not great. Have to pay for every little upgrade

Kommentare: Route for me does what I need it to do, though for more money than I would like to spend on it. Also, I feel like I was told we could do everything on the base plan and this was not the case. I have already updated our infrastructure to use this software so we are currently stuck with it. I’m pretty sure if they raise the price I will have to change.

Vorteile:

The software is easy to implement on phones and generally easy to follow directions. Ideally you need another app (google maps or Waze) to accurately route uoy

Nachteile:

For every problem you encounter you call the company. EVERY time they have a solution, but it will cost you. EVERY TIME. There is nothing in their basic package that covers what a fraction of people will need. Even when using two different routing apps, the Route4Me software will route you incorrectly. Thank goodness we keep phone numbers to each stop. Some of the analytics are unavailable, again, unless you pay fo them.

Worth Over $100,000

Kommentare: The customer service is 20 out of 10. Close to the best in any business (mine is good too :-) but I would say they are the Cadillac of any service team I have been around.

Vorteile:

I can have a route up and running in minutes. My routes change often during the day. With a click of a (+) add address I can add as many as I want. Optimization for the least amount of gas, millage and time. I can copy paste from an excel sheet.

Nachteile:

Really, I have nothing to report negative, really. I am grandfathered in to a 50.00 month plan now I understand it is more.

Often times does not load

Vorteile:

Then when it comes in wanting to use it or needing to use it it doesn't load. You do everything in your power and ability to make it happen and it's just does not load. Often times this app just does not open up. When I contact customer support they are very very big and not really helpful. I used to love it when I used to be able to communicate with the owner directly of this app of course that was a few years ago before he went big and sold the company but it was a much more intimate experience on your issues were addressed immediately

Nachteile:

When it doesn't load and you don't know what to do.

Satisfied User

Kommentare: Overall I am very satisfied with this product and would recommend it to my co-workers.

Vorteile:

The speed in which the stops are organized ease of use of the product. Also the ability of this product to add or adjust stops to the original route without having to initiate a whole new route.

Nachteile:

The accuracy of the product when organizing the stops into a route is questionable. Stops on the same street have not routed accurately. They did not follow each other in order. Also after a stop has been completed the user is not sure of or unclear as to which way to proceed to begin the next stop. Also when the user has made a mistake and turned the wrong way,it would be easier to advise the user to make a U-turn rather then to advise them to proceed around the block etc.

Expensive with lots of additional costs

Kommentare: There have been two times I've tried to resolve an error happening in back end when creating routes but support team has not been in touch (confirmed by chat that its a R4M error)
Its been good but the plans are inflexible and the issue above has stopped me getting the most I can out of it.

Vorteile:

The reporting abilities are quite useful and easy to use

Nachteile:

There are errors and the training is not that easy to use - the additional costs also amount very quickly especially for a small operation

Great for small businesses, easy to use at sensible cost

Kommentare: Really good so far

Vorteile:

i really like to instant access to online support- always there and really helpful

Nachteile:

to get full use of the software I need to have more drivers and use the desktop features where i can track drivers - at the moment were simply using it on mobile phones, but it does work great! Its a little frustrating to not be able to load up files of addresses to Favorites or Addresses, but guess this could happen with the desktop version?

Thank you Route4Me!

Kommentare: Through Route4Me's generosity, 'GotLunch! Laconia' was able to use their routing program to help deliver summer lunches to poor children in Laconia, NH this past summer. It made a huge difference on so many levels. "GotLunch! Laconia" is an all-volunteer organization that provides lunches to hundreds of children in Laconia, NH each week while school is out. These are kids that qualify for free and reduced lunches during the school year but whose parents do not have the means to provide truly healthful lunches during the summer months when school is out. Drivers deliver a shopping bag of properly selected and packed foods each Monday to every home. "GotLunch! Laconia" is a year-long effort culminating with these summer weekly deliveries. Prior to using Route4Me, routing was organized mostly by hand, was incredibly time consuming, often with inefficient drive routes sometimes creating delivery confusion. I served as a volunteer driver and had become so frustrated myself doing these deliveries during the summer of 2015 that I went in search of a solution and found Route4Me. Another benefit of using Route4Me is the computer interface that is now possible with the IT programs used yearlong to create and manage deliveries as well as all other aspects of the program. Thus the workload of the individual responsible for this aspect of the operation has been reduced considerably.

Once again this summer I served as a volunteer driver and can attest to the gratitude that all these kids and their parents' have in receiving their lunches. And the routes provided to drivers were now clear, logical and efficient allowing for proper delivery of lunches.

Philip A. Streifer, PhD
Volunteer
[email protected]

Vorteile:

Ease of use; comprehensive functions, bottom-line - it works!

Nachteile:

Nothing.

Great Costumer Service

Vorteile:

Salesforce Sales Cloud is a stable interface that functionality appeals to me. It's quick to navigate and communicate. The functionalities are in accordance with the structure and requirements of the work. We use chatters to help communicate within the group. We also identify and divide client's cases and submissions. This enables us to deliver better reporting . The syncing with third-party applications is very useful. Our phone system maintains track of all incoming and outgoing calls. And we are able to transfer chat conversations into specific files.

Nachteile:

It can be difficult to find good support because it is so complicated. If you want to use Salesforce Service Cloud, finding good support who knows what they're doing in the initial setup is probably the most important challenge you'll face. Find a Salesforce Accredited Partner to maximise the chances of having good support. Using the different Salesforce Tools available to you will also assist you in implementing Salesforce.

Route Maximization

Kommentare: The app gives me the ability to reduce my drive time to each client. It allows me to spend more time with each client by giving me the fastest time between locations.

Vorteile:

Saves me time on getting each client by maximizing time between locations.

Nachteile:

The notes section could be improved to allow cut and paste and to edit existing notes.

I can not find a reason to NOT use Route4Me!!!

Kommentare: I am hooked. I almost wish I could use it more often, but that would really make much work for me. I think it is quite wonderful! If it could drive for me, while doing everything else it does for me, maybe that would be an improvement, but I believe that is an option that I lack the ability to use. So perfect, just wonderful!!

Vorteile:

Well I would say how much time it saves me, but I must say the most valuable part of this software is the Customer Service Reps that stand ready to help. [SENSITIVE CONTENT] have been able to almost predict when I was struggling and needed some mild assistance. Their professionalism could not be improved upon. Top notch gentlemen!!

Nachteile:

Sometimes the mapping angle is a tad off. Also I wish there was a way I could circle a specific area and make a sub route from a larger route, but there is ways around that, and I have picked up so many other time saving tricks that I have afternoons off during the busiest week of my job!

Took the guess work out of service and delivery

Kommentare: Freed up the daily, mundane grind of taking my established client base and "working in" client one-off's. It also allows me to better track driver productivity to see if either they aren't actually as busy as reported or over worked in which I can make the business decision to bring on another driver either full-time or over flow.

Vorteile:

Very easy to upload my client base and fins the best order of my service stops. It actually showed my "unbalanced" routes and where I could improve in scheduling as well as showed me a lapse in driver reported mileage and excess time per stop.

Nachteile:

Some functionality for back-end processes like auto invoicing as well as automatic dispatching were still easier to do by hand.

Great utility for Newspaper Carriers!!

Kommentare: There is a free trial that allows you to see if the software is right for you!

Vorteile:

This product enables you to map entire set routes, adding addresses, removing others, and changing as needed. Saves time and guesswork!

Nachteile:

It does not always give the most optimized route, some adjustments must still be made after running the route.

Very In-depth routing suite with innovative features

Vorteile:

Really like they way that Route4Me is setup. We used the software for our waste collection business and enjoyed the amount of levers that could be used to fine tune and improve the routes. Their sales staff were extremely helpful in demoing the platform and their trial period was great to try out our need specifically.

Nachteile:

Unfortunately, we needed something a little more simpler. Our needs specifically surrounded requiring each vehicle to have a unique departure and termination address. Route4Me offered the services of their in house development team, but we ended up finding another solution to meet our needs.