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Über ServiceTitan

ServiceTitan ist eine führende Softwarelösung, die die Art und Weise verändert, wie HLK-Fachkräfte im privaten und im gewerblichen Bereich ihre Geschäfte abwickeln.

Erfahre mehr über ServiceTitan

Vorteile:

The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.

Nachteile:

It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Bewertungen zu ServiceTitan

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.2
Kundenservice
4.1
Funktionen
4.2
Preis-Leistungs-Verhältnis
3.8

Weiterempfehlungsquote

7.8/10

ServiceTitan hat eine Gesamtbewertung von 4.4 von 5 Sternen basierend auf 243 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (243)

Madison
Madison
Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The all in 1 Software for the trades

5.0 vor 8 Monaten

Kommentare: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Vorteile:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Nachteile:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Antwort von ServiceTitan

vor 7 Monaten

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Leon
Service Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best CRM for the trades

5.0 vor 2 Monaten Neu

Kommentare: Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.

Vorteile:

We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

Nachteile:

The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.

Antwort von ServiceTitan

vor 2 Monaten

Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.

Leah
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Do NOT recommend

1.0 letzten Monat Neu

Kommentare: WISH we didn't have to use ST and that Corp would figure out what a ridiculous system it is for us

Vorteile:

Not one single thing - much prefer Google

Nachteile:

Everything, literally everything, sucks about it - totally NOT user friendly or easy

Antwort von ServiceTitan

letzten Monat

We're sorry to hear this has been your experience, Leah. We'll be sure to share this with our leadership teams.

Pamela
Accounting Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Experience

5.0 vor 4 Monaten

Kommentare: It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.

Vorteile:

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Nachteile:

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

Antwort von ServiceTitan

vor 4 Monaten

Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.

Rivka
Manager in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Titan Review

5.0 vor 4 Wochen Neu

Vorteile:

The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing

Nachteile:

The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.

Antwort von ServiceTitan

vor 4 Wochen

Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.

Jeff
VP Business Development in USA
Baumaterial, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Tool for a Service Organization

4.0 vor 3 Wochen Neu

Kommentare: We have enjoyed ServiceTitan and look forward to future developments.

Vorteile:

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Nachteile:

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Antwort von ServiceTitan

vor 2 Wochen

This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner!

Marcelle
Residential sales consultant in USA
Vorstandsbüro, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good review

5.0 letzten Monat Neu

Kommentare: Absolutely amazing I recommended to each and every person

Vorteile:

Ease of convenience and the overall expectations that customers can receive

Nachteile:

The ease of scheduling booking dispatching and leaving notes

Antwort von ServiceTitan

letzten Monat

Thanks for the amazing review, Marcelle! We're thrilled to hear you find ServiceTitan easy and convenient. This is exactly the type of review we love to receive that lets us know we're on the right track.

Ashley
Office Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overly expensive

4.0 letzten Monat Neu

Vorteile:

The dispatch grid was pretty nice. Setting appointments from the call screen was easy enough.

Nachteile:

Just about everything else. The fact that service location setup was difficult. Didn't transfer well to Quickbooks. The payment processing feature - customers didn't like that and it took too long for deposits to be received into the receiving account. There was always changes being made to the field app that caused alot of heartburn for our technicians. The many modules were great for options, but it was hard to utilize all of them for a company of our size.

Antwort von ServiceTitan

letzten Monat

Thanks for the feedback, Ashley. This is the kind of insight we need to make our customer experience even better. Please do not hesitate to contact your success team if there's anything we can do to make your experience better.

Krista
Marketing and IT Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Gulfshore Air Review of Service Titan

5.0 letzten Monat Neu

Vorteile:

Love the quarterly updates, support from the community groups to solve problems and propose feature updates.

Nachteile:

Support with onboarding, and support after when using the product.

Antwort von ServiceTitan

letzten Monat

Thank you for taking the time to write this review, Krista! We are thrilled to hear you like the quarterly updates and our Titan Community. We will be sure to share your feedback around our onboarding and support functions.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MacFarlane x ST

5.0 vor 2 Wochen Neu

Vorteile:

The only real software for HVAC that is in the 21st century and very tech focused.

Nachteile:

Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use.

Antwort von ServiceTitan

vor 2 Wochen

Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams.

Stacy
Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Decision I made in 13 years of Business!

5.0 vor 4 Jahren

Kommentare: Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Vorteile:

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Nachteile:

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Antwort von ServiceTitan

vor 4 Jahren

Stacy, It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Chloe
Chief Marketing Officer in USA
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Its Because of ServiceTitan

5.0 vor 3 Jahren

Vorteile:

Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

Nachteile:

You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

Antwort von ServiceTitan

vor 3 Jahren

Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us.

Zachariah
IT Manager in USA
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Titan is the best of both worlds!

5.0 vor 8 Monaten

Kommentare: So far Service Titan is what helps us run our business the most. Without it, we could still run, but it would be a ton more difficult to do so, considering it keeps us from having to use multiple services in its place.

Vorteile:

Service Titan makes it so you can have a ton of different functions tossed into one app, which is extremely useful, and handy when it comes to doing multiple things in a day. Its dispatching feature and customer feature is by far my personal favorite, as we are able to easily save a customers info into the software, and look back on their profile at any point for past jobs, invoices, estimates, equipment, etc. and just as easily dispatch out a technician to the job to work.

Nachteile:

Service Titan, as great as it is, is a beast, which makes it extremely difficult to get setup properly the right way at first. We have had to redo so many things due to unproper setup first or second time round, and even still to this day, our Service Titan isn't perfect or anywhere near it, but we are getting closer.

Antwort von ServiceTitan

vor 7 Monaten

Thank you for this wonderful review, Zachariah! Feedback like yours is essential to our ongoing efforts to make ServiceTitan software the right choice for contractors. Please reach out if you have any specific suggestions or questions.

Erin
CSR in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's Ok

5.0 vor 4 Jahren

Kommentare: I think it is ok so far, lots of new things I am learning but it is ok.

Vorteile:

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Nachteile:

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Antwort von ServiceTitan

vor 4 Jahren

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Angelia
Angelia
Independent Presenter in USA
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Office Manager

5.0 vor 6 Jahren

Kommentare: I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Vorteile:

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Nachteile:

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Antwort von ServiceTitan

vor 6 Jahren

Angelia, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

Scott
Operations Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Current Service Titan User / Admin

4.0 vor 3 Jahren

Kommentare: Service Titan is very technician driven and focused and needs to be a 50/50 balance between admin and techs. Their customer service has gone WAY DOWN in the past year or more. It is very hard to get ahold of support and we are not getting timely assistance and / or call backs. They system also seems to go down A LOT and have issues, when they state that they are proud of their "lack of down time". We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now. There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast. We like the direction that they are going but need to master their initial products first.

Vorteile:

The scheduling and dispatching board and screens are easy to navigate and very helpful. Easy to follow schedules and changes that need to be made to the jobs can be done easily in one area with minimal screen movement. The search area is also very inclusive and there are many different ways to do multiple searches for items, clients etc that we are looking for.

Nachteile:

This software is more technician driven than it is administrative driven. In this time and age, there should be much easier screen flows, easier ways to track items and reporting. There also should be better short cuts for the admin team inside. The price book is not very easy to use as well and needs work done on it as well.

Jay
Systems Development in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Service Titan Rocks!

5.0 vor 8 Jahren

Kommentare: Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.

Vorteile:

Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

Nachteile:

This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.

Robert
CEO in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Be Very Cautious!

2.0 vor 3 Jahren

Kommentare: Servicetitan has literally added to the problem we have.

Vorteile:

Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software.

Nachteile:

Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan.

Alissa
Operations Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easiest software to use on the market!

5.0 vor 2 Jahren

Kommentare: Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

Vorteile:

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

Nachteile:

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

kristen
Sales and Invoicing specialist in Accounting in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Titan is the best

5.0 vor 6 Monaten

Kommentare: I love service titan and all the the ways that every employee in our company uses it.

Vorteile:

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

Nachteile:

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

Antwort von ServiceTitan

vor 6 Monaten

Thank you so much for leaving us this wonderful review. We appreciate your feedback and continued partnership, Kristen!

Mark
President / CEO in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

First Roto-Rooter franchise!

5.0 letztes Jahr

Kommentare: We make better marketing decisions. We document our findings better via attachments of videos and images. Inventory replenishment is almost fully automated. We can cut back in office staff size as techs pull their own purchase orders and actually complete a meaningful portion of formerly back-office work in real time.Implementing any software program is going to be riddled with some issues and ST is no different. However, the scale points deeply towards growing our business with ST.

Vorteile:

Our marketing spend has really zeroed in on success and efficiency by simply using the standard features of ST. There are no more mysteries as to what works and what doesn’t.

Nachteile:

On boarding is still dicey. It takes too long and the support too short.

Bernadette
Bernadette
Admin in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Service needs Improvement

4.0 vor 4 Jahren

Kommentare: Overall it is too expensive for the quality of customer service.

Vorteile:

Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes, call recording for checking our own staff customer service and for recall. Service Titan syncs with outside software like gps tracking and accounting. It is a good software.

Nachteile:

The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be.

Antwort von ServiceTitan

vor 4 Jahren

Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help.

Jay
Jay
Vice President in USA
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business

5.0 vor 5 Jahren

Kommentare: Even though my experience with ServiecTitan was brief, I have nothing but great regards for the platform.

Vorteile:

I love the mere fact that ServiceTitan is truly the alpha / omega for software that serves as the backbone for the technologically under served home services industry!

Nachteile:

Complexity and commercial model. The software is extremely complex and ServiceTitan does a phenomenal job of flying their onboarding staff onsite or inviting new clients to the local HQ (either Glendale, CA or Atlanta) for implementation. I firmly believe in this 4th Industrial Revolution that there will be a job title ServiceTitan Administrator that will be held in high reverence. The software is unbelievably expensive to a majority of the market. Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months".

Antwort von ServiceTitan

vor 4 Jahren

Thank you, Jay, for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped your business. We've been working hard to build an amazing software for our customers and we are thrilled you think so, too. Thank you for sharing your experience. Looking forward to continuing to help your business grow.

Jessica
Dispatcher in USA
Glas, Keramik & Beton, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ServiceTitan review

5.0 vor 2 Jahren

Kommentare: Overall it has been a positive experience. I am glad we made the switch!

Vorteile:

Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!

Nachteile:

Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

No Ability to Track Contacts..only customers

5.0 vor 5 Jahren

Vorteile:

Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.

Nachteile:

Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.

Antwort von ServiceTitan

vor 5 Jahren

Thanks for your feedback. We love that you find ServiceTitan so easy to use. You're right that to add in a contact's information, you'll create a new customer. The good news is that you're not required to book a job for this person at that time. This is great because if that contact ever calls back, you'll see who's calling with all of the information about that person. ServiceTitan also allows you to add custom fields to the customer page. These custom fields are searchable and can be added as a KPI through our reporting module. We hope this helps, but feel free to reach out to your success manager if you need any further information.