--- description: Detaillierte Informationen über Retently zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retently Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Customer-Loyalty-Software](/directory/10031/customer-loyalty/software) > [Retently](/software/151754/retently-nps) # Retently Canonical: https://www.capterra.ch/software/151754/retently-nps Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/151754/retently-nps?page=2) > Unterstützt dich dabei, den Net Promoter Score deines Unternehmens zu verfolgen, wertvolles Kundenfeedback zu sammeln und die Kundenloyalität zu verbessern. > > Bewertung: **4.9/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Retently? Jedes Unternehmen, das daran interessiert ist, seine Kundenzufriedenheit zu messen und zu verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Retently - **Region**: Palo Alto, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 50.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Anonymes Feedback - Anpassbare Formulare - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Bonus-Verwaltung - CRM-Systeme - Dashboard Software - Datenvisualisierung - E-Mail-Management - Engagement-Tracking - Feedback-Management - Kampagnenmanagement - Kundenaktivitäts-Tracking - Kundenerlebnis-Management - Kundensegmentierung - Mobile Umfrage - Multi-Channel-Kommunikation - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - NPS von Kunden - NPS-Umfragestruktur - Negatives Feedback Management - Pulsbefragungen - Segmentierung - Sentiment-Analyse - Textanalyse - Third-Party Integrations - Trend-Analysen - Treueprogramm - Umfragen & Feedback - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Überwachung der Beschwerden ## Integrationen (163 insgesamt) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... und 148 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Customer-Loyalty-Software](https://www.capterra.ch/directory/10031/customer-loyalty/software) ## Ähnliche Kategorien - [Customer-Loyalty-Software](https://www.capterra.ch/directory/10031/customer-loyalty/software) - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) - [NPS-Software](https://www.capterra.ch/directory/32075/nps/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) ## Alternativen 1. [Typeform](https://www.capterra.ch/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Survicate](https://www.capterra.ch/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.capterra.ch/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://www.capterra.ch/software/1021951/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.capterra.ch/software/133180/getfeedback) — 4.6/5 (53 reviews) ## Nutzerbewertungen ### "Retently is a great NPS feedback tool" — 5.0/5 > **Chris** | *20. Februar 2024* | Buchhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. > > **Nachteile**: None really...would be nice if it had native SMS reviews. > > Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. ----- ### "Solid Platform, Great Support, Very Affordable" — 5.0/5 > **Evan** | *26. Oktober 2020* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use. > > **Nachteile**: There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch. ----- ### "Product is okay. But Service is terrible. Not recommended" — 3.0/5 > **Stevan** | *11. Januar 2024* | Marketing & Werbung | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took > > **Nachteile**: Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right\! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. > > I would not recommend this simply because we have lost lot of time exploring this software ----- ### "Great support" — 4.0/5 > **Dorota** | *30. September 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. > > **Nachteile**: The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. ----- ### "Great feedback and survey tool \!" — 5.0/5 > **Antoine** | *17. September 2024* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks \! > > **Nachteile**: I don't have much to say here. Maybe just a slicker UX in the reporting tools > > The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool \! ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/151754/retently-nps?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/151754/retently-nps) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten